QuickSync Deep Link Hyper Encode not working

HandBrake for Windows support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Post Reply
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

Description of problem or question:

Can't get the UHD 770 to also work with the A380 for the Deep Link hyper encode. Is this happening to anyone else?


Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.0.0):
1.6.1



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

Edition Windows 10 Pro
Version 22H2
OS build 19045.2846

HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

https://pastebin.com/faiY54KS
User avatar
s55
HandBrake Team
Posts: 10350
Joined: Sun Dec 24, 2006 1:05 pm

Re: QuickSync Deep Link Hyper Encode not working

Post by s55 »

Please include the log header as it contains GPU / driver information that's relevant.
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

Is this one better

https://pastebin.com/qKWzNMN0

Thanks
User avatar
s55
HandBrake Team
Posts: 10350
Joined: Sun Dec 24, 2006 1:05 pm

Re: QuickSync Deep Link Hyper Encode not working

Post by s55 »

I have a sneaking suspicion that it won't work without the ARC gpu being the primary card in the system. (In the first PCI-E slot) Are you able to test that theory?
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

Oh, okay. I had not thought of that. I will try it. Thanks
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

Yeah, you're correct. It now works. Though I left it at the bottom slot and just took the 3060ti out for now. Though is there a reason why it won't work with the 3060ti in it too. Thanks though it's been bugging me all week haha.
mduell
Veteran User
Posts: 8187
Joined: Sat Apr 21, 2007 8:54 pm

Re: QuickSync Deep Link Hyper Encode not working

Post by mduell »

PCIe slots connected to the CPU vs the PCH.

You can put the 3060ti in another slot.
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

Oh, okay. Thanks for that.
Deleted User 11865

Re: QuickSync Deep Link Hyper Encode not working

Post by Deleted User 11865 »

mduell wrote: Mon Jun 05, 2023 11:37 pm PCIe slots connected to the CPU vs the PCH.
That doesn't seem applicable here, AFAICT he didn't move the Intel card (so it stayed same PCIe slot), he merely removed the other card.
User avatar
s55
HandBrake Team
Posts: 10350
Joined: Sun Dec 24, 2006 1:05 pm

Re: QuickSync Deep Link Hyper Encode not working

Post by s55 »

Same issue if you run a snapshot build?

https://github.com/HandBrake/HandBrake-snapshots/
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

I will have to try the that one out
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

I was unable to move the 3060ti lower as the card is too big and the slot is too low on the motherboard for it to fit. I did try the latest nightly build and with the 3060ti at the top and the UHD 770 turned on with the A380 it still doesn't seem to want to use the Deep Link Hyper Encode.
Deleted User 11865

Re: QuickSync Deep Link Hyper Encode not working

Post by Deleted User 11865 »

What motherboard are you using? This ***might*** be something you could control from the UEFI; otherwise you'll be out of luck and have to live without the NVIDIA card altogether if you want to use HyperEncode is my guess.

Or, really just guessing here, maybe setting the Main Display in Windows to a monitor connected to the Intel dGPU (ARC) might help?
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

Oh, that’s interesting what should I be changing in the bios if you don’t mind my asking and it’s the gigabyte Z690 UD DDR4.

I will also try that changing the main display in windows too then. Thanks. Much appreciated
User avatar
s55
HandBrake Team
Posts: 10350
Joined: Sun Dec 24, 2006 1:05 pm

Re: QuickSync Deep Link Hyper Encode not working

Post by s55 »

Let me do some digging to see if there is anything we can do about this.
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

Thanks
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

If you do want me to test or change anything to help with the issue then I don’t mind.
User avatar
s55
HandBrake Team
Posts: 10350
Joined: Sun Dec 24, 2006 1:05 pm

Re: QuickSync Deep Link Hyper Encode not working

Post by s55 »

FYI, A new Intel driver should be out soon that resolves this.
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

Oh, thanks. Much appreciated
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

Hi, do you know if the fix was added to the latest driver? Trying the latest one It doesn't seem to fix it. Thanks
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

Oh, I haven't tried it in a while but just installed the latest driver and nightly handbrake and it works. Thanks
filmlover342
Posts: 14
Joined: Mon Jun 05, 2023 9:47 am

Re: QuickSync Deep Link Hyper Encode not working

Post by filmlover342 »

It seems like this bug has happened again with the new version 1.7.0.
Post Reply