Hello,
My handbrake crashes as soon as I try to open it! I've downloaded the latest version and still same problem -
Im running MAC 12.2.1
Here is the the system report
Please help
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: HandBrake [3800]
Path: /Applications/HandBrake.app/Contents/MacOS/HandBrake
Identifier: fr.handbrake.HandBrake
Version: 1.5.1 (2022011000)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 502
Date/Time: 2022-10-22 14:33:05.8295 -0700
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Bridge OS Version: 3.0 (14Y910)
Anonymous UUID: 343B42B9-0DA1-F24A-1A51-23F7073FB875
Sleep/Wake UUID: 4AA17E62-DCE5-4BA7-B3F6-29D440C2E9E4
Time Awake Since Boot: 300000 seconds
Time Since Wake: 3114 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [3800]
VM Region Info: 0 is not in any region. Bytes before following region: 4552163328
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 10f548000-10f5b0000 [ 416K] r-x/r-x SM=COW ...cOS/HandBrake
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x7ff81c2df3ee strcasecmp_l + 56
1 HandBrakeKit 0x118df4369 import_44_0_0 + 137
2 HandBrakeKit 0x118df3cfa import_12_0_0 + 346
3 HandBrakeKit 0x118df39af import_11_0_0 + 271
4 HandBrakeKit 0x118df0f70 do_preset_import + 2400
5 HandBrakeKit 0x118df050c presets_do + 188
6 HandBrakeKit 0x118deffe6 hb_presets_import + 102
7 HandBrakeKit 0x118df10e2 hb_presets_import_json + 66
8 HandBrakeKit 0x1162437ad -[HBPreset initWithContentsOfURL:error:] + 365
9 HandBrakeKit 0x116240cb5 -[HBPresetsManager loadOldPresetsFromURL:] + 117
10 HandBrakeKit 0x116241ada -[HBPresetsManager loadPresetsFromURL:] + 970
11 HandBrakeKit 0x116240b43 -[HBPresetsManager initWithURL:] + 99
12 HandBrake 0x10f577e87 -[HBAppDelegate init] + 343
13 AppKit 0x7ff81eedef1c -[NSCustomObject nibInstantiate] + 404
14 AppKit 0x7ff81eeded2f -[NSIBObjectData instantiateObject:] + 222
15 AppKit 0x7ff81eede49e -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 476
16 AppKit 0x7ff81eed30cc loadNib + 392
17 AppKit 0x7ff81eed25f2 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 796
18 AppKit 0x7ff81eed21e1 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201
19 AppKit 0x7ff81eed1fbf +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 394
20 AppKit 0x7ff81eec46bd NSApplicationMain + 566
21 HandBrake 0x10f54b882 main + 114
22 dyld 0x10ff294fe start + 462
Thread 1:
0 libsystem_pthread.dylib 0x7ff81c406fec start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x7ff81c406fec start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x7ff81c406fec start_wqthread + 0
Thread 4:
0 libsystem_pthread.dylib 0x7ff81c406fec start_wqthread + 0
Thread 5:: com.apple.coremedia.rootQueue.47
0 libsystem_kernel.dylib 0x7ff81c3ceb0e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x7ff81c2551f2 _dispatch_sema4_timedwait + 72
2 libdispatch.dylib 0x7ff81c25561f _dispatch_semaphore_wait_slow + 58
3 libdispatch.dylib 0x7ff81c2641e7 _dispatch_worker_thread + 308
4 libsystem_pthread.dylib 0x7ff81c40b4f4 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff81c40700f thread_start + 15
Thread 6:: com.apple.coremedia.rootQueue.47
0 libsystem_kernel.dylib 0x7ff81c3ceb0e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x7ff81c2551f2 _dispatch_sema4_timedwait + 72
2 libdispatch.dylib 0x7ff81c25561f _dispatch_semaphore_wait_slow + 58
3 libdispatch.dylib 0x7ff81c2641e7 _dispatch_worker_thread + 308
4 libsystem_pthread.dylib 0x7ff81c40b4f4 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff81c40700f thread_start + 15
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00006000023d0780 rcx: 0x00000000869b087f rdx: 0x00007ff85dc367a0
rdi: 0x0000000000000000 rsi: 0x0000000119318d4c rbp: 0x00007ff7b09b6a10 rsp: 0x00007ff7b09b69e0
r8: 0x0000000000000200 r9: 0x0000000000000010 r10: 0x00000000000007fb r11: 0x0000000000000400
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x00007ff85dc367a0 r15: 0x0000000119318d4c
rip: 0x00007ff81c2df3ee rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 6
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14
Thread 0 instruction stream:
55 48 89 e5 48 8b 05 cf-79 95 41 65 48 8b 04 c5 UH..H...y.AeH...
00 00 00 00 48 85 c0 48-8d 15 f4 73 95 41 48 0f ....H..H...s.AH.
45 d0 5d e9 00 00 00 00-55 48 89 e5 41 57 41 56 E.].....UH..AWAV
41 55 41 54 53 50 49 89-f7 49 89 fc 48 83 fa ff AUATSPI..I..H...
74 14 49 89 d6 48 85 d2-75 13 48 8d 05 e1 10 e3 t.I..H..u.H.....
3f 4c 8b 30 eb 07 4c 8d-35 b5 73 95 41 45 31 ed ?L.0..L.5.s.AE1.
[43]0f b6 3c 2c 40 84 ff-78 10 48 8d 05 f9 d6 97 C..<,@..x.H..... <==
41 8b 9c b8 3c 04 00 00-eb 0a 4c 89 f6 e8 8e 03 A...<.....L.....
05 00 89 c3 43 0f b6 3c-2f 40 84 ff 78 10 48 8d ....C..</@..x.H.
05 d5 d6 97 41 8b 84 b8-3c 04 00 00 eb 08 4c 89 ....A...<.....L.
f6 e8 6a 03 05 00 39 c3-75 0f 43 80 3c 2c 00 4d ..j...9.u.C.<,.M
8d 6d 01 75 ab 31 db eb-48 43 0f b6 3c 2c 40 84 .m.u.1..HC..<,@.
Binary Images:
0x7ff81c2d6000 - 0x7ff81c35efff libsystem_c.dylib (*) <4b160c81-ec52-3243-aaba-49f719bbf617> /usr/lib/system/libsystem_c.dylib
0x11623e000 - 0x119481fff fr.handbrake.HandBrakeKit (1.0) <dbf0d422-5188-3d5f-a9a9-2d3e2fe0ea4f> /Applications/HandBrake.app/Contents/Frameworks/HandBrakeKit.framework/Versions/A/HandBrakeKit
0x10f548000 - 0x10f5affff fr.handbrake.HandBrake (1.5.1) <e33ed468-db73-31a8-9c95-fe4ef4242e7a> /Applications/HandBrake.app/Contents/MacOS/HandBrake
0x7ff81eec1000 - 0x7ff81fd52fff com.apple.AppKit (6.9) <9d3ab204-4858-3120-b002-5c38b02edec4> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x10ff24000 - 0x10ff8ffff dyld (*) <7de33963-bbc5-3996-ba6e-f1d562c17c95> /usr/lib/dyld
0x7ff81c405000 - 0x7ff81c410fff libsystem_pthread.dylib (*) <ee564342-d8f2-396d-b642-40092cf34d82> /usr/lib/system/libsystem_pthread.dylib
0x7ff81c3ce000 - 0x7ff81c404fff libsystem_kernel.dylib (*) <c1d58a50-5a4d-3bcb-a1fc-ec0902ce34d3> /usr/lib/system/libsystem_kernel.dylib
0x7ff81c252000 - 0x7ff81c298fff libdispatch.dylib (*) <67d92c93-aa68-34c2-964b-23e8a8d32098> /usr/lib/system/libdispatch.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=605.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=605.0M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
ColorSync 156K 22
Kernel Alloc Once 8K 1
MALLOC 200.4M 30
MALLOC guard page 16K 4
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.0M 7
Stack 11.0M 7
VM_ALLOCATE 16K 4
__DATA 31.0M 338
__DATA_CONST 18.6M 204
__DATA_DIRTY 746K 122
__FONT_DATA 4K 1
__LINKEDIT 650.5M 10
__OBJC_RO 81.8M 1
__OBJC_RW 3136K 2
__TEXT 397.6M 354
__UNICODE 588K 1
dyld private memory 1280K 3
mapped file 127.6M 11
shared memory 768K 14
=========== ======= =======
TOTAL 1.9G 1138
TOTAL, minus reserved VM space 1.5G 1138
-----------
Full Report
-----------
{"app_name":"HandBrake","timestamp":"2022-10-22 14:33:06.00 -0700","app_version":"1.5.1","slice_uuid":"e33ed468-db73-31a8-9c95-fe4ef4242e7a","build_version":"2022011000","platform":1,"bundleID":"fr.handbrake.HandBrake","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"6ADD1195-CAF9-4DFC-82F9-DEE4E337C167","name":"HandBrake"}
{
"uptime" : 300000,
"procLaunch" : "2022-10-22 14:33:04.7723 -0700",
"procRole" : "Foreground",
"version" : 2,
"userID" : 502,
"deployVersion" : 210,
"modelCode" : "MacBookPro14,3",
"procStartAbsTime" : 302198313994226,
"coalitionID" : 88145,
"osVersion" : {
"train" : "macOS 12.2.1",
"build" : "21D62",
"releaseType" : "User"
},
"captureTime" : "2022-10-22 14:33:05.8295 -0700",
"incident" : "6ADD1195-CAF9-4DFC-82F9-DEE4E337C167",
"bug_type" : "309",
"pid" : 3800,
"procExitAbsTime" : 302199370232346,
"cpuType" : "X86-64",
"procName" : "HandBrake",
"procPath" : "\/Applications\/HandBrake.app\/Contents\/MacOS\/HandBrake",
"bundleInfo" : {"CFBundleShortVersionString":"1.5.1","CFBundleVersion":"2022011000","CFBundleIdentifier":"fr.handbrake.HandBrake"},
"storeInfo" : {"deviceIdentifierForVendor":"3032CD23-2F42-5A96-8961-A146DA9977D4","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "fr.handbrake.HandBrake",
"crashReporterKey" : "343B42B9-0DA1-F24A-1A51-23F7073FB875",
"wakeTime" : 3114,
"bridgeVersion" : {"build":"14Y910","train":"3.0"},
"sleepWakeUUID" : "4AA17E62-DCE5-4BA7-B3F6-29D440C2E9E4",
"sip" : "enabled",
"vmRegionInfo" : "0 is not in any region. Bytes before following region: 4552163328\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 10f548000-10f5b0000 [ 416K] r-x\/r-x SM=COW ...cOS\/HandBrake",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000000"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":3800},
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{
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"factorPackIds" : {
"SIRI_DICTATION_ASSETS" : "6193d03f2171a2330e561dfc"
},
"deploymentId" : 240000305
},
{
"rolloutId" : "60356660bbe37970735c5624",
"factorPackIds" : {
},
"deploymentId" : 240000027
},
{
"rolloutId" : "601d9415f79519000ccd4b69",
"factorPackIds" : {
"SIRI_TEXT_TO_SPEECH" : "622657ce37186c771d5404ad"
},
"deploymentId" : 240000414
},
{
"rolloutId" : "5fb4245a1bbfe8005e33a1e1",
"factorPackIds" : {
},
"deploymentId" : 240000015
},
{
"rolloutId" : "60186475825c62000ccf5450",
"factorPackIds" : {
},
"deploymentId" : 240000026
},
{
"rolloutId" : "60f8ddccefea4203d95cbeef",
"factorPackIds" : {
},
"deploymentId" : 240000021
},
{
"rolloutId" : "5ffde50ce2aacd000d47a95f",
"factorPackIds" : {
},
"deploymentId" : 240000207
},
{
"rolloutId" : "5fc94383418129005b4e9ae0",
"factorPackIds" : {
},
"deploymentId" : 240000504
}
],
"experiments" : [
]
}
}
Steps to reproduce the problem (If Applicable):
HandBrake version (e.g., 1.0.0):
Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
HandBrake Activity Log ***required*** (see How-to get an activity log)
Code: Select all
Please replace this text with the contents of your log file between the two code tags - OR - provide a pastebin URL in place of these 3 lines.
If you are unable to do so, please state why so we can help you.
