Whatsapp is not able to see a video file. help!!

General questions or discussion about HandBrake, Video and/or audio transcoding, trends etc.
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FoxAdriano
Enlightened
Posts: 120
Joined: Wed Nov 18, 2015 2:06 pm

Whatsapp is not able to see a video file. help!!

Post by FoxAdriano »

Hello, a strange thing is happening to me.
I do video editing with Edius 9 and I created a 1920x1080 mp4 .h265 file of 130 MB (around 4 minutes of video). When I try to send it with Whatsapp, a message tells me that I can't send it because it is too heavy and the file must not exceed 64MB. Unfortunately I can't create a 64MB file with Edius.

So I put that file in HandBrake and created an identical file but with "Costant Quality" RF 20. Then I tried to send that file with Whatsapp. This file is less than 64MB, but when I open the folder to send the file, Whatsapp doesn't see it. In other words in the folder where the file is, it is as if it is not there. I used the option "Very fast" 1080p 25.
Maybe is it a codec problem? What can I do to send that file please?
I'm trying for 2 hours creating even other files.
I thank you for your plkeasant info.
rollin_eng
Veteran User
Posts: 4840
Joined: Wed May 04, 2011 11:06 pm

Re: Whatsapp is not able to see a video file. help!!

Post by rollin_eng »

Could you please post your HB logs, instructions can be found here:

https://handbrake.fr/docs/en/latest/hel ... y-log.html
FoxAdriano
Enlightened
Posts: 120
Joined: Wed Nov 18, 2015 2:06 pm

Re: Whatsapp is not able to see a video file. help!!

Post by FoxAdriano »

I was able to solve the problem. In the folder I chose "All files" and not "All supported types".
Anyway I thank you.
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