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Can;t update

Posted: Tue Jan 18, 2022 5:55 pm
by sukayser
Description of problem or question:

When trying to update Handbrake from 1.0.7 to the current version, I get an error: "' Failed to change owner & group for Autoupdate with owner ID 602 and group ID 80." I have no idea where these IDs are set, and anyhow, I had Autoupdate unchecked.




Steps to reproduce the problem (If Applicable):
I get this error whether or not I have Autoupdate checked in Preferences.
In the Get Info window, changing the admin settings to "Read & Write" doesn't help.
I deleted the folder "Handbrake" in Library/Application Support. There was no Handbrake folder in "Library/Containers". No use (the Library/Application Support folder was replaced the next time I opened the old Handbrake).



HandBrake version (e.g., 1.0.0):
1.0.7



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
macOS 10.16.7 (Catalina) on an iMac 27" i5 2020.



HandBrake Activity Log ***required*** (see How-to get an activity log)
This shows the contents of the activity window. The attempt to install does not seem to get saved.

Code: Select all

[11:46:48] macgui: Handbrake Version: 1.0.7  (2017040900)
[11:46:48] hb_init: starting libhb thread
[11:46:48] hb_init: starting libhb thread

Re: Can;t update

Posted: Tue Jan 18, 2022 6:09 pm
by rollin_eng
Can you download it from the website?

Re: Can;t update

Posted: Tue Jan 18, 2022 6:20 pm
by rollin_eng
This says in app update is not working:

viewtopic.php?t=42062

Re: Can;t update

Posted: Tue Jan 18, 2022 7:01 pm
by Woodstock
Version 1.0.x cannot even access the server, because the update checker does not use TLS 1.2.

It will have to be manually downloaded.

Re: Can;t update

Posted: Tue Jan 18, 2022 7:44 pm
by s55
The updater is actually live for the past few days but woodstock is right: 1.0.7 is simply too old and the security on the website is blocking it.