After successfully transcoding Marvel's Shang-Chi movie, no subtitles appear on screen.
Steps to reproduce the problem (If Applicable):
Using an mkv file created with MakeMKV (all other language subtitles besides English were turned off), I used HandBrake to transcode the movie to an m4v file. I used the standard Apple 2160p60 preset, modified only for video quality and speed.
I tried Forced Audio Search (default), both on and off, as well as adding English, (both Forced and as a burned file) as a secondary subtitle and eliminating Forced Audio Search, using English only.
The closest I can come is essentially closed captioning with English as a Forced file, which isn't how it should be.
I've used subtitles setting with Forced Audio Search only on hundreds of successful transcodes.
HandBrake version (e.g., 1.0.0):
Version 1.4.2 (2021100300)
Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
macOS Monterey 12.0.1
HandBrake Activity Log ***required*** (see How-to get an activity log)
Code: Select all
HandBrake Activity Log for Session: 2021-12-02T08:35:58Z
Handbrake Version: 1.4.2 (2021100300)
MARVEL STUDIOS' SHANG-CHI - ULTRA HD_t02.m4v
Preset: New 4K UHD (check audio)
[02:35:58] macgui: fr.handbrake.HandBrakeXPCService work canceled
[02:35:58] macgui: fr.handbrake.HandBrakeXPCService scanning specifically for title: 3
[02:35:58] CPU: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz
[02:35:58] - Intel microarchitecture Kaby Lake
[02:35:58] - logical processor count: 4
[02:35:58] hb_scan: path=/Volumes/Ripped Files/MARVEL STUDIOS' SHANG-CHI - ULTRA HD_t01.mkv, title_index=3
udfread ERROR: ECMA 167 Volume Recognition failed
disc.c:333: failed opening UDF image /Volumes/Ripped Files/MARVEL STUDIOS' SHANG-CHI - ULTRA HD_t01.mkv
disc.c:437: error opening file BDMV/index.bdmv
disc.c:437: error opening file BDMV/BACKUP/index.bdmv
bluray.c:2646: nav_get_title_list(/Volumes/Ripped Files/MARVEL STUDIOS' SHANG-CHI - ULTRA HD_t01.mkv/) failed
[02:35:58] bd: not a bd - trying as a stream/file instead
libdvdread: DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdnav: vm: vm: failed to read VIDEO_TS.IFO
[02:35:58] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from '/Volumes/Ripped Files/MARVEL STUDIOS' SHANG-CHI - ULTRA HD_t01.mkv':
Metadata:
title : MARVEL STUDIOS' SHANG-CHI - ULTRA HD
encoder : libmakemkv v1.16.5 (1.3.10/1.5.2) darwin(x64-release)
creation_time : 2021-12-02T00:17:59.000000Z
Duration: 02:12:20.68, start: 0.000000, bitrate: 51490 kb/s
Chapters:
Chapter #0:0: start 0.000000, end 232.857625
Metadata:
title : Chapter 01
Chapter #0:1: start 232.857625, end 568.985083
Metadata:
title : Chapter 02
Chapter #0:2: start 568.985083, end 977.184542
Metadata:
title : Chapter 03
Chapter #0:3: start 977.184542, end 1367.491125
Metadata:
title : Chapter 04
Chapter #0:4: start 1367.491125, end 1919.667750
Metadata:
title : Chapter 05
Chapter #0:5: start 1919.667750, end 2569.275042
Metadata:
title : Chapter 06
Chapter #0:6: start 2569.275042, end 3140.971167
Metadata:
title : Chapter 07
Chapter #0:7: start 3140.971167, end 3411.324583
Metadata:
title : Chapter 08
Chapter #0:8: start 3411.324583, end 3635.006375
Metadata:
title : Chapter 09
Chapter #0:9: start 3635.006375, end 4125.830042
Metadata:
title : Chapter 10
Chapter #0:10: start 4125.830042, end 4555.050500
Metadata:
title : Chapter 11
Chapter #0:11: start 4555.050500, end 4791.286500
Metadata:
title : Chapter 12
Chapter #0:12: start 4791.286500, end 5389.675958
Metadata:
title : Chapter 13
Chapter #0:13: start 5389.675958, end 5805.466333
Metadata:
title : Chapter 14
Chapter #0:14: start 5805.466333, end 6420.622542
Metadata:
title : Chapter 15
Chapter #0:15: start 6420.622542, end 6925.293375
Metadata:
title : Chapter 16
Chapter #0:16: start 6925.293375, end 7206.908042
Metadata:
title : Chapter 17
Chapter #0:17: start 7206.908042, end 7306.132167
Metadata:
title : Chapter 18
Chapter #0:18: start 7306.132167, end 7448.482708
Metadata:
title : Chapter 19
Chapter #0:19: start 7448.482708, end 7839.248083
Metadata:
title : Chapter 20
Chapter #0:20: start 7839.248083, end 7940.682750
Metadata:
title : Chapter 21
Stream #0:0(eng): Video: hevc (Main 10), yuv420p10le(tv, bt2020nc/bt2020/smpte2084), 3840x2160 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 23.98 tbc
Metadata:
BPS-eng : 46263960
DURATION-eng : 02:12:20.682750000
NUMBER_OF_FRAMES-eng: 190386
NUMBER_OF_BYTES-eng: 45920925165
SOURCE_ID-eng : 001011
_STATISTICS_WRITING_APP-eng: MakeMKV v1.16.5 darwin(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2021-12-02 00:17:59
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:1(eng): Audio: truehd, 48000 Hz, 7.1, s32 (24 bit) (default)
Metadata:
title : Surround 7.1
BPS-eng : 4214027
DURATION-eng : 02:12:20.682500000
NUMBER_OF_FRAMES-eng: 9528819
NUMBER_OF_BYTES-eng: 4182781092
SOURCE_ID-eng : 001100
_STATISTICS_WRITING_APP-eng: MakeMKV v1.16.5 darwin(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2021-12-02 00:17:59
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:2(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s
Metadata:
title : Surround 5.1
BPS-eng : 640000
DURATION-eng : 02:12:20.704000000
NUMBER_OF_FRAMES-eng: 248147
NUMBER_OF_BYTES-eng: 635256320
SOURCE_ID-eng : 001100
_STATISTICS_WRITING_APP-eng: MakeMKV v1.16.5 darwin(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2021-12-02 00:17:59
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:3(eng): Audio: ac3, 48000 Hz, stereo, fltp, 320 kb/s
Metadata:
title : Stereo
BPS-eng : 320000
DURATION-eng : 02:12:20.672000000
NUMBER_OF_FRAMES-eng: 248146
NUMBER_OF_BYTES-eng: 317626880
SOURCE_ID-eng : 001101
_STATISTICS_WRITING_APP-eng: MakeMKV v1.16.5 darwin(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2021-12-02 00:17:59
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:4(eng): Subtitle: hdmv_pgs_subtitle
Metadata:
BPS-eng : 35745
DURATION-eng : 02:11:00.957270833
NUMBER_OF_FRAMES-eng: 3706
NUMBER_OF_BYTES-eng: 35124045
SOURCE_ID-eng : 0012A0
_STATISTICS_WRITING_APP-eng: MakeMKV v1.16.5 darwin(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2021-12-02 00:17:59
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:5(eng): Subtitle: hdmv_pgs_subtitle
Metadata:
BPS-eng : 3776
DURATION-eng : 01:55:55.719604166
NUMBER_OF_FRAMES-eng: 376
NUMBER_OF_BYTES-eng: 3283439
SOURCE_ID-eng : 0012A3
_STATISTICS_WRITING_APP-eng: MakeMKV v1.16.5 darwin(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2021-12-02 00:17:59
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
[02:35:59] scan: decoding previews for title 3
[02:35:59] scan: audio 0x1: truehd, rate=48000Hz, bitrate=1 English (TrueHD) (7.1 ch)
[02:35:59] scan: audio 0x2: ac3, rate=48000Hz, bitrate=640000 English (AC3) (5.1 ch) (640 kbps)
[02:35:59] scan: audio 0x3: ac3, rate=48000Hz, bitrate=320000 English (AC3) (2.0 ch) (320 kbps)
[02:36:03] scan: 10 previews, 3840x2160, 23.976 fps, autocrop = 276/276/0/0, aspect 16:9, PAR 1:1, color profile: 9-16-9
[02:36:03] scan: mastering display metadata: r(0.6800,0.3200) g(0.2650,0.6900) b(0.1500 0.0600) wp(0.3127, 0.3290) min_luminance=0.000100, max_luminance=1000.000000
[02:36:03] libhb: scan thread found 1 valid title(s)
[02:36:03] macgui: fr.handbrake.HandBrakeXPCService scan done
[02:36:04] macgui: fr.handbrake.HandBrakeXPCService started encoding MARVEL STUDIOS' SHANG-CHI - ULTRA HD_t02.m4v
[02:36:04] macgui: fr.handbrake.HandBrakeXPCService with preset New 4K UHD (check audio)
[02:36:04] Starting work at: Thu Dec 2 02:36:04 2021
[02:36:04] 1 job(s) to process
[02:36:04] Starting Task: Encoding Pass
[02:36:04] Skipping vfr filter
[02:36:04] job configuration:
[02:36:04] * source
[02:36:04] + /Volumes/Ripped Files/MARVEL STUDIOS' SHANG-CHI - ULTRA HD_t01.mkv
[02:36:04] + title 3, chapter(s) 1 to 21
[02:36:04] + container: matroska,webm
[02:36:04] + data rate: 51490 kbps
[02:36:04] * destination
[02:36:04] + /Volumes/ tv media/Music/Movies/MARVEL STUDIOS' SHANG-CHI - ULTRA HD_t02.m4v
[02:36:04] + container: MPEG-4 (libavformat)
[02:36:04] + chapter markers
[02:36:04] * video track
[02:36:04] + decoder: hevc 8-bit (yuv420p)
[02:36:04] + filters
[02:36:04] + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[02:36:04] + Decomb (mode=39)
[02:36:04] + Crop and Scale (width=3840:height=1608:crop-top=276:crop-bottom=276:crop-left=0:crop-right=0)
[02:36:04] + source: 3840 * 2160, crop (276/276/0/0): 3840 * 1608, scale: 3840 * 1608
[02:36:04] + Output geometry
[02:36:04] + storage dimensions: 3840 x 1608
[02:36:04] + pixel aspect ratio: 1 : 1
[02:36:04] + display dimensions: 3840 x 1608
[02:36:04] + encoder: H.265 10-bit (libx265)
[02:36:04] + preset: ultrafast
[02:36:04] + options: strong-intra-smoothing=0:rect=0:aq-mode=1
[02:36:04] + profile: main10
[02:36:04] + level: auto
[02:36:04] + quality: 18.00 (RF)
[02:36:04] + color profile: 9-16-9
[02:36:04] + mastering display metadata: r(0.6800,0.3200) g(0.2650,0.6900) b(0.1500 0.0600) wp(0.3127, 0.3290) min_luminance=0.000100, max_luminance=1000.000000
[02:36:04] * subtitle track 1, English [SRT] (track 0, id 0xff000000, Text) -> Passthrough, Default, offset: 0, charset: UTF-8
[02:36:04] * audio track 1
[02:36:04] + name: Surround 7.1
[02:36:04] + decoder: English (TrueHD) (7.1 ch) (track 1, id 0x1)
[02:36:04] + samplerate: 48000 Hz
[02:36:04] + mixdown: 7.1 Channels
[02:36:04] + encoder: AAC (Apple AudioToolbox)
[02:36:04] + bitrate: 224 kbps, samplerate: 48000 Hz
[02:36:04] * audio track 2
[02:36:04] + name: Surround 7.1
[02:36:04] + decoder: English (TrueHD) (7.1 ch) (track 1, id 0x1)
[02:36:04] + samplerate: 48000 Hz
[02:36:04] + mixdown: 5.1 Channels
[02:36:04] + encoder: AAC (Apple AudioToolbox)
[02:36:04] + bitrate: 160 kbps, samplerate: 48000 Hz
[02:36:04] * audio track 3
[02:36:04] + name: Surround 7.1
[02:36:04] + decoder: English (TrueHD) (7.1 ch) (track 1, id 0x1)
[02:36:04] + samplerate: 48000 Hz
[02:36:04] + mixdown: 5.1 Channels
[02:36:04] + encoder: AAC (Apple AudioToolbox)
[02:36:04] + bitrate: 160 kbps, samplerate: 48000 Hz
[02:36:04] * audio track 4
[02:36:04] + name: Surround 7.1
[02:36:04] + decoder: English (TrueHD) (7.1 ch) (track 1, id 0x1)
[02:36:04] + samplerate: 48000 Hz
[02:36:04] + mixdown: Stereo
[02:36:04] + encoder: AAC (Apple AudioToolbox)
[02:36:04] + bitrate: 160 kbps, samplerate: 48000 Hz
[02:36:04] sync: expecting 190385 video frames
x265 [info]: HEVC encoder version 3.5+1-f0c1022b6
x265 [info]: build info [Mac OS X][clang 13.0.0][64 bit] 10bit
x265 [info]: using cpu capabilities: MMX2 SSE2Fast LZCNT SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
x265 [warning]: Turning on repeat-headers for HDR compatibility
x265 [info]: Main 10 profile, Level-5 (Main tier)
x265 [info]: Thread pool created using 4 threads
x265 [info]: Slices : 1
x265 [info]: frame threads / pool features : 2 / wpp(51 rows)
x265 [info]: Coding QT: max CU size, min CU size : 32 / 16
x265 [info]: Residual QT: max TU size, max depth : 32 / 1 inter / 1 intra
x265 [info]: ME / range / subpel / merge : dia / 57 / 0 / 2
x265 [info]: Lookahead / bframes / badapt : 5 / 3 / 0
x265 [info]: b-pyramid / weightp / weightb : 1 / 0 / 0
x265 [info]: References / ref-limit cu / depth : 1 / off / off
x265 [info]: AQ: mode / str / qg-size / cu-tree : 1 / 0.0 / 32 / 1
x265 [info]: Rate Control / qCompress : CRF-18.0 / 0.60
x265 [info]: tools: rd=2 psy-rd=2.00 early-skip rskip mode=1 tmvp fast-intra
x265 [info]: tools: lslices=8 deblock
[02:36:04] sync: first pts audio 0x1 is 0
[02:36:04] sync: first pts audio 0x1 is 0
[02:36:04] sync: first pts audio 0x1 is 0
[02:36:04] sync: first pts audio 0x1 is 0
[02:36:04] sync: first pts video is 0
[02:36:04] sync: "Chapter 1" (1) at frame 1 time 0
[02:38:07] sync: first pts subtitle 0xff000000 is 4016430
[02:41:53] macgui: fr.handbrake.HandBrakeXPCService encode canceled
[02:41:53] work: average encoding speed for job is 9.320466 fps
[02:41:53] comb detect: heavy 68 | light 144 | uncombed 3042 | total 3254
[02:41:53] decomb: deinterlaced 68 | blended 144 | unfiltered 3038 | total 3250
[02:41:53] truehd-decoder done: 164063 frames, 0 decoder errors
[02:41:53] truehd-decoder done: 164063 frames, 0 decoder errors
[02:41:53] truehd-decoder done: 164063 frames, 0 decoder errors
[02:41:53] truehd-decoder done: 164063 frames, 0 decoder errors
[02:41:53] hevc-decoder done: 3275 frames, 0 decoder errors
[02:41:53] sync: got 3255 frames, 190385 expected
[02:41:53] sync: framerate min 23.976 fps, max 23.976 fps, avg 23.976 fps
x265 [info]: frame I: 14, Avg QP:21.53 kb/s: 12564.75
x265 [info]: frame P: 809, Avg QP:22.66 kb/s: 7153.60
x265 [info]: frame B: 2412, Avg QP:25.33 kb/s: 3387.78
x265 [info]: consecutive B-frames: 1.6% 0.8% 0.5% 97.1%
encoded 3235 frames in 349.78s (9.25 fps), 4369.24 kb/s, Avg QP:24.65
[02:41:54] mux: track 0, 3234 frames, 73715595 bytes, 4319.97 kbps, fifo 1024
[02:41:54] mux: track 1, 6399 frames, 4036984 bytes, 236.58 kbps, fifo 2048
[02:41:54] mux: track 2, 6399 frames, 2924693 bytes, 171.40 kbps, fifo 2048
[02:41:54] mux: track 3, 6399 frames, 2924693 bytes, 171.40 kbps, fifo 2048
[02:41:54] mux: track 4, 6400 frames, 2803506 bytes, 164.29 kbps, fifo 2048
[02:41:54] mux: track 5, 8 frames, 498 bytes, 0.03 kbps, fifo 8
[02:41:54] Finished work at: Thu Dec 2 02:41:54 2021
[02:41:54] libhb: work result = 1