Handbrake Crashing My Computer

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Studentity
Posts: 6
Joined: Sun Mar 15, 2020 4:48 am

Handbrake Crashing My Computer

Post by Studentity »

[url][/url]Description of problem or question:



Hi All.I have Handbrake(1.3.1) installed on my computer running Win 10 which was running smoothly until recently when it started crashing my computer while trying to convert files to mp4.What i mean is it completely shuts down my computer.when i restart and go into Handbrake it asks to save the project which obviously is not a runner.This problem can occur anywhere between ten(10) and thirty(30) mins.I am including the activity log as per requirement and hopefully you can identify the problem for me.
Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.3.1):




Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

Windows 10


HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

https://pastebin.com/ONEBjiWg


Studentity
Posts: 6
Joined: Sun Mar 15, 2020 4:48 am

Re: Handbrake Crashing My Computer

Post by Studentity »

Sorry guys i may have to scrap that link it seems to be not working.....can you tell what i did wrong please so i can correct it.

mduell
Veteran User
Posts: 6930
Joined: Sat Apr 21, 2007 8:54 pm

Re: Handbrake Crashing My Computer

Post by mduell »

Generally a hardware problem... cooling, power delivery, etc.

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JohnAStebbins
HandBrake Team
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Joined: Sat Feb 09, 2008 7:21 pm

Re: Handbrake Crashing My Computer

Post by JohnAStebbins »

It can also be a driver bug, although when it's a driver issue it usually crashes at about the same point every time during the encode.

Studentity
Posts: 6
Joined: Sun Mar 15, 2020 4:48 am

Re: Handbrake Crashing My Computer

Post by Studentity »

Thank you very much for your speedy replies I appreciate them.Is there any way to sort the problem if that's not too simplistic a statement.By the way did the log link crash.

Woodstock
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Posts: 3424
Joined: Tue Aug 27, 2013 6:39 am

Re: Handbrake Crashing My Computer

Post by Woodstock »

Quickest way is to install a CPU temperature monitor. There are many around for whatever operating system you want. I use "Core Temp" on my Windows machines.

If, during the encode, the reported temperature continues to climb above 70C, your CPU cooling isn't adequate. Most motherboards are set to shut off the power above 75C (factory settings, you can adjust them), but proper cooling should keep the CPU below 70C at 100% CPU, not overclocked. If you overclock, you need even better cooling.

Check for dust-clogged CPU cooler fins.

Studentity
Posts: 6
Joined: Sun Mar 15, 2020 4:48 am

Re: Handbrake Crashing My Computer

Post by Studentity »

Thank you Woodstock for your reply.I find it potentially very helpful.I suspect you are spot on about the cooling part as the fan seems to be working overtime while processing certain programs.I will give a peek under the hood to check the fan etc and post back.Many thanks again i really appreciate it.

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