H264 Intel Quick sync no longer working with new laptop

HandBrake for Windows support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Post Reply
zumo
Posts: 7
Joined: Thu Nov 07, 2019 8:27 pm

H264 Intel Quick sync no longer working with new laptop

Post by zumo » Thu Nov 07, 2019 8:41 pm

Hi!

I bought a new laptop with an Intel i7-8695U processor. The integrated graphic card is a UHD Graphics 620 which should support Quick sync video encoding.

My problem is: I can't chose the H264 Intel Quick sync codec in the video tab anymore. I have the latest drivers installed and my WIndows 10 is up to date.
What could be the reason?

I had no problems with this isssue with my old computer which had Intel Graphis 5000.

Thanks!

User avatar
s55
HandBrake Team
Posts: 9591
Joined: Sun Dec 24, 2006 1:05 pm

Re: H264 Intel Quick sync no longer working with new laptop

Post by s55 » Thu Nov 07, 2019 8:46 pm

We'd need an activity log.

Either, it's not enabled in Preferences -> video, or potentially you've bought a laptop from a manufacturer that ships drivers without or non-working quicksync support.

zumo
Posts: 7
Joined: Thu Nov 07, 2019 8:27 pm

Re: H264 Intel Quick sync no longer working with new laptop

Post by zumo » Thu Nov 07, 2019 9:00 pm

I can't give you an activity log because I can't even chose the H264 Quick sync as codec in the video tab (it is simply not listed in the available codecs).

I also can't enable it in Preferences (it is grey).

With other software like MediaCoder or Adobe Media Encoder Qick sync is working without any problems. I got the official graphic drivers from Intel installed and they are up to date.

User avatar
s55
HandBrake Team
Posts: 9591
Joined: Sun Dec 24, 2006 1:05 pm

Re: H264 Intel Quick sync no longer working with new laptop

Post by s55 » Thu Nov 07, 2019 9:02 pm

A scan log would be sufficient. It contains the required information.

zumo
Posts: 7
Joined: Thu Nov 07, 2019 8:27 pm

Re: H264 Intel Quick sync no longer working with new laptop

Post by zumo » Thu Nov 07, 2019 9:05 pm

A scan log would be sufficient. It contains the required information.
How can I create one?

User avatar
s55
HandBrake Team
Posts: 9591
Joined: Sun Dec 24, 2006 1:05 pm

Re: H264 Intel Quick sync no longer working with new laptop

Post by s55 » Thu Nov 07, 2019 9:07 pm

Open any file, open activity window and it'll be there

zumo
Posts: 7
Joined: Thu Nov 07, 2019 8:27 pm

Re: H264 Intel Quick sync no longer working with new laptop

Post by zumo » Thu Nov 07, 2019 9:11 pm

HandBrake 1.2.2 (2019022300)
OS: Microsoft Windows NT 10.0.18362.0
CPU: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz
Ram: 16263 MB,
GPU Information:
Intel(R) UHD Graphics 620 - 25.20.100.6519
NVIDIA GeForce MX230 - 26.21.14.4108
Screen: 1920x1080
Temp Dir: Z:\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\Stephan\AppData\Roaming\HandBrake

-------------------------------------------

[22:10:58] hb_init: starting libhb thread

# Starting Scan ...

[22:10:58] CPU: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz
[22:10:58] - Intel microarchitecture Kaby Lake
[22:10:58] - logical processor count: 8
[22:10:58] Intel Quick Sync Video support: no
[22:10:58] hb_scan: path=F:\test.mp4, title_index=0
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image F:\test.mp4
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
[22:10:58] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.0
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[22:10:58] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'F:\test.mp4':
Metadata:
major_brand : mp42
minor_version : 0
compatible_brands: mp42mp41
creation_time : 2019-11-02T00:28:26.000000Z
Duration: 01:28:37.08, start: 0.000000, bitrate: 3161 kb/s
Stream #0:0(eng): Video: h264 (Main) (avc1 / 0x31637661), yuv420p, 1280x720 [SAR 1:1 DAR 16:9], 2967 kb/s, 25 fps, 25 tbr, 25k tbn, 50 tbc (default)
Metadata:
creation_time : 2019-11-02T00:28:26.000000Z
handler_name : ?Mainconcept Video Media Handler
encoder : AVC Coding
Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 189 kb/s (default)
Metadata:
creation_time : 2019-11-02T00:28:26.000000Z
handler_name : #Mainconcept MP4 Sound Media Handler
[22:10:59] scan: decoding previews for title 1
[22:10:59] scan: audio 0x1: aac, rate=48000Hz, bitrate=189375 English (AAC LC) (2.0 ch)
[22:10:59] scan: 10 previews, 1280x720, 25.000 fps, autocrop = 40/40/0/0, aspect 16:9, PAR 1:1
[22:10:59] scan: supported video decoders: avcodec qsv
[22:10:59] libhb: scan thread found 1 valid title(s)

# Processing Scan Information ...


# Scan Finished ...

User avatar
s55
HandBrake Team
Posts: 9591
Joined: Sun Dec 24, 2006 1:05 pm

Re: H264 Intel Quick sync no longer working with new laptop

Post by s55 » Thu Nov 07, 2019 9:22 pm

It's the NVIDIA GeForce MX230 that's causing the problem.

Direct3D 9 doesn't allow for QuickSync to operate unless there is a display attached to the card. In the case of the laptop, there likely won't be.

The nightly build uses Direct3D11 which no longer has this limitation. (See the download page)

musicvid
Veteran User
Posts: 3334
Joined: Sat Jun 27, 2009 1:19 am

Re: H264 Intel Quick sync no longer working with new laptop

Post by musicvid » Thu Nov 07, 2019 11:03 pm

FWIW, it's working fine on my Intel HD 620 graphics, i5 8250, 8GB.

That said, why are you interested in using h264 QSV? Sure it's fast, and also u-g-l-y.
I have to keep it around CQ14 to even suggest comparing to x264, and by then it's quite a bit larger. I call that negative returns.

zumo
Posts: 7
Joined: Thu Nov 07, 2019 8:27 pm

Re: H264 Intel Quick sync no longer working with new laptop

Post by zumo » Fri Nov 08, 2019 4:40 am

The nightly build uses Direct3D11 which no longer has this limitation.
Thanks, but there is no difference with the nighty build. I still can't enable it in Preferences :(

zumo
Posts: 7
Joined: Thu Nov 07, 2019 8:27 pm

Re: H264 Intel Quick sync no longer working with new laptop

Post by zumo » Fri Nov 08, 2019 4:51 am

The nightly build uses Direct3D11
Hmmm I have Direct3D12 installed. Maybe that`s the reason?

zumo
Posts: 7
Joined: Thu Nov 07, 2019 8:27 pm

Re: H264 Intel Quick sync no longer working with new laptop

Post by zumo » Fri Nov 08, 2019 8:31 pm

Problem solved!

I restored my system from the old computer to the new one with a backup image (using AOMEI Backupper with universal restore).
I totally forgot to uninstall the old drivers from the old system (different hardware!).
I still had the Intel HD Graphics 5000 installed + the new drivers for the UHD Graphics 620!

After uninstalling all old drivers from the old hardware: Now I can enable Quick Sync again!

Post Reply