Unable to send job back from queue to Handbrake

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bellocarico
Posts: 8
Joined: Sun Mar 13, 2016 11:21 am

Unable to send job back from queue to Handbrake

Post by bellocarico » Thu Jul 05, 2018 10:30 am

I have an unfortunate new laptop (XPS 9370)

it's really fast encoding x265 QuickSync (35FPS on a 1080p video) but for a windows 10 driver related reason it crashes with blue screens randomly :?

Now, if this happens when Handbrake is encoding and I have items in the queue, I restart windows after the blue screen and reopen handbrake. At this point I get asked to restore the interrupted job.

If I do so it will not work as Handbrake loads up showing a percentage (sometime gets to 60% other times to 90% sometimes even 100%) but doesn't move away from it. e.g. keeps loading until I have to cancel manually.

https://i.imgur.com/wSJwIRe.png
https://i.imgur.com/OokUcQ5.png
https://i.imgur.com/f3kKXqN.png
https://i.imgur.com/tG1RB57.png

The media is located on a network drive and it's all connected via 1Gb ethernet so pretty fast and reliable connection.

Note, windows crash or not this would happen even if I close the application manually while it's working.

HandBrake version 1.1.1:
Operating system and version Windows 10 1803:

Code: Select all

HandBrake 1.1.1 (2018061800) - 64bit
OS: Microsoft Windows NT 10.0.17134.0 - 64bit
CPU: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
Ram: 16191 MB, 
GPU Information:
  Intel(R) UHD Graphics 620 - 24.20.100.6136
Screen: 1920x1080
Temp Dir: C:\Users\user\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\user\AppData\Roaming\HandBrake Team\HandBrake\1.1.1.0

-------------------------------------------

[11:17:04] hb_init: starting libhb thread

 # Starting Scan ...

[11:17:04] CPU: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
[11:17:04]  - Intel microarchitecture Kaby Lake
[11:17:04]  - logical processor count: 8
[11:17:04] Intel Quick Sync Video support: yes
[11:17:04]  - Intel Media SDK hardware: API 1.26 (minimum: 1.3)
[11:17:04]  - H.264 encoder: yes
[11:17:04]     - preferred implementation: hardware (any) via D3D11
[11:17:04]     - capabilities (hardware):  breftype icq+la+i+downs vsinfo opt1 opt2+mbbrc+extbrc+trellis+ib_adapt+nmpslice
[11:17:04]  - H.265 encoder: yes (8bit: yes, 10bit: yes)
[11:17:04]     - preferred implementation: hardware (any) via D3D11
[11:17:04]     - capabilities (hardware):  bpyramid icq vsinfo opt1
[11:17:04] hb_scan: path=N:\torrents\done\L Atelier 2017 1080p FR EN X264 AC3-mHDgz.mkv, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image N:\torrents\done\L Atelier 2017 1080p FR EN X264 AC3-mHDgz.mkv
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
[11:17:04] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 5.0.3
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[11:17:04] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'N:\torrents\done\L Atelier 2017 1080p FR EN X264 AC3-mHDgz.mkv':
  Metadata:
    CREATION_TIME   : 2018-03-08T07:31:08Z
    ENCODER         : Lavf57.7.2
  Duration: 01:53:17.23, start: 0.000000, bitrate: N/A
    Chapter #0:0: start 0.000000, end 745.417000
    Metadata:
      title           : 00:00:00.000
    Chapter #0:1: start 745.417000, end 1388.542000
    Metadata:
      title           : 00:12:25.417
    Chapter #0:2: start 1388.542000, end 2191.500000
    Metadata:
      title           : 00:23:08.542
    Chapter #0:3: start 2191.500000, end 2791.333000
    Metadata:
      title           : 00:36:31.500
    Chapter #0:4: start 2791.333000, end 3396.875000
    Metadata:
      title           : 00:46:31.333
    Chapter #0:5: start 3396.875000, end 4405.625000
    Metadata:
      title           : 00:56:36.875
    Chapter #0:6: start 4405.625000, end 4850.542000
    Metadata:
      title           : 01:13:25.625
    Chapter #0:7: start 4850.542000, end 5605.958000
    Metadata:
      title           : 01:20:50.542
    Chapter #0:8: start 5605.958000, end 6797.167000
    Metadata:
      title           : 01:33:25.792
    Stream #0:0: Video: h264 (Main)
      yuv420p, tv, bt709/bt709/bt709
      1920x808 [PAR 1:1 DAR 240:101], PAR 1:1 DAR 240:101
      24 fps, 1k tbn (default)
    Metadata:
      BPS-eng         : 1322750
      DURATION-eng    : 01:53:17.209000000
      NUMBER_OF_FRAMES-eng: 163133
      NUMBER_OF_BYTES-eng: 1123876851
      _STATISTICS_WRITING_APP-eng: mkvmerge v21.0.0 ('Tardigrades Will Inherit The Earth') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-03-08 14:40:41
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:1(fre): Audio: ac3
      48000 Hz, 5.1, fltp, 384 kb/s (default)
    Metadata:
      title           : Surround
      BPS-eng         : 384000
      DURATION-eng    : 01:53:17.152000000
      NUMBER_OF_FRAMES-eng: 212411
      NUMBER_OF_BYTES-eng: 326263296
      _STATISTICS_WRITING_APP-eng: mkvmerge v21.0.0 ('Tardigrades Will Inherit The Earth') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-03-08 14:40:41
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:2(fre): Audio: aac (LC)
      48000 Hz, stereo, fltp
    Metadata:
      title           : Stereo
      BPS-eng         : 159522
      DURATION-eng    : 01:53:17.162000000
      NUMBER_OF_FRAMES-eng: 318617
      NUMBER_OF_BYTES-eng: 135537881
      _STATISTICS_WRITING_APP-eng: mkvmerge v21.0.0 ('Tardigrades Will Inherit The Earth') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-03-08 14:40:41
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
[11:17:04] scan: decoding previews for title 1
[11:17:04] scan: audio 0x2: aac, rate=48000Hz, bitrate=1 Francais (AAC) (2.0 ch)
[11:17:04] scan: audio 0x1: ac3, rate=48000Hz, bitrate=384000 Francais (AC3) (5.1 ch)
[11:17:04] scan: 10 previews, 1920x808, 24.000 fps, autocrop = 0/0/0/0, aspect 2.38:1, PAR 1:1
[11:17:04] scan: supported video decoders: avcodec qsv
[11:17:05] libhb: scan thread found 1 valid title(s)

 # Processing Scan Information ...


 # Scan Finished for Queue Edit ...

Activity log:
https://we.tl/gba5HZnjCl
Last edited by Rodeo on Thu Jul 05, 2018 3:04 pm, edited 1 time in total.
Reason: Logs in [code][/code] blocks please

andrewk89
Posts: 38
Joined: Thu Jun 13, 2013 4:29 pm

Re: Unable to send job back from queue to Handbrake

Post by andrewk89 » Thu Jul 05, 2018 2:08 pm

Possibly the same issue reported here: viewtopic.php?f=11&t=37916

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