With upcoming changes to data protection and privacy laws in Europe coming into effect soon, we thought this would be a good time to remind everyone that we do have a privacy policy.
This applies to all users and visitors world-wide.

We have made a few changes to the language to make it clearer in relation to this new regulation but fundamentally, the terms and your rights are unchanged.

If you have any questions about this, please feel free to ask in the General Forum

Unable to send job back from queue to Handbrake

HandBrake for Windows support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Post Reply
bellocarico
Posts: 7
Joined: Sun Mar 13, 2016 11:21 am

Unable to send job back from queue to Handbrake

Post by bellocarico » Thu Jul 05, 2018 10:30 am

I have an unfortunate new laptop (XPS 9370)

it's really fast encoding x265 QuickSync (35FPS on a 1080p video) but for a windows 10 driver related reason it crashes with blue screens randomly :?

Now, if this happens when Handbrake is encoding and I have items in the queue, I restart windows after the blue screen and reopen handbrake. At this point I get asked to restore the interrupted job.

If I do so it will not work as Handbrake loads up showing a percentage (sometime gets to 60% other times to 90% sometimes even 100%) but doesn't move away from it. e.g. keeps loading until I have to cancel manually.

https://i.imgur.com/wSJwIRe.png
https://i.imgur.com/OokUcQ5.png
https://i.imgur.com/f3kKXqN.png
https://i.imgur.com/tG1RB57.png

The media is located on a network drive and it's all connected via 1Gb ethernet so pretty fast and reliable connection.

Note, windows crash or not this would happen even if I close the application manually while it's working.

HandBrake version 1.1.1:
Operating system and version Windows 10 1803:

Code: Select all

HandBrake 1.1.1 (2018061800) - 64bit
OS: Microsoft Windows NT 10.0.17134.0 - 64bit
CPU: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
Ram: 16191 MB, 
GPU Information:
  Intel(R) UHD Graphics 620 - 24.20.100.6136
Screen: 1920x1080
Temp Dir: C:\Users\user\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\user\AppData\Roaming\HandBrake Team\HandBrake\1.1.1.0

-------------------------------------------

[11:17:04] hb_init: starting libhb thread

 # Starting Scan ...

[11:17:04] CPU: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
[11:17:04]  - Intel microarchitecture Kaby Lake
[11:17:04]  - logical processor count: 8
[11:17:04] Intel Quick Sync Video support: yes
[11:17:04]  - Intel Media SDK hardware: API 1.26 (minimum: 1.3)
[11:17:04]  - H.264 encoder: yes
[11:17:04]     - preferred implementation: hardware (any) via D3D11
[11:17:04]     - capabilities (hardware):  breftype icq+la+i+downs vsinfo opt1 opt2+mbbrc+extbrc+trellis+ib_adapt+nmpslice
[11:17:04]  - H.265 encoder: yes (8bit: yes, 10bit: yes)
[11:17:04]     - preferred implementation: hardware (any) via D3D11
[11:17:04]     - capabilities (hardware):  bpyramid icq vsinfo opt1
[11:17:04] hb_scan: path=N:\torrents\done\L Atelier 2017 1080p FR EN X264 AC3-mHDgz.mkv, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image N:\torrents\done\L Atelier 2017 1080p FR EN X264 AC3-mHDgz.mkv
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
[11:17:04] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 5.0.3
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[11:17:04] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'N:\torrents\done\L Atelier 2017 1080p FR EN X264 AC3-mHDgz.mkv':
  Metadata:
    CREATION_TIME   : 2018-03-08T07:31:08Z
    ENCODER         : Lavf57.7.2
  Duration: 01:53:17.23, start: 0.000000, bitrate: N/A
    Chapter #0:0: start 0.000000, end 745.417000
    Metadata:
      title           : 00:00:00.000
    Chapter #0:1: start 745.417000, end 1388.542000
    Metadata:
      title           : 00:12:25.417
    Chapter #0:2: start 1388.542000, end 2191.500000
    Metadata:
      title           : 00:23:08.542
    Chapter #0:3: start 2191.500000, end 2791.333000
    Metadata:
      title           : 00:36:31.500
    Chapter #0:4: start 2791.333000, end 3396.875000
    Metadata:
      title           : 00:46:31.333
    Chapter #0:5: start 3396.875000, end 4405.625000
    Metadata:
      title           : 00:56:36.875
    Chapter #0:6: start 4405.625000, end 4850.542000
    Metadata:
      title           : 01:13:25.625
    Chapter #0:7: start 4850.542000, end 5605.958000
    Metadata:
      title           : 01:20:50.542
    Chapter #0:8: start 5605.958000, end 6797.167000
    Metadata:
      title           : 01:33:25.792
    Stream #0:0: Video: h264 (Main)
      yuv420p, tv, bt709/bt709/bt709
      1920x808 [PAR 1:1 DAR 240:101], PAR 1:1 DAR 240:101
      24 fps, 1k tbn (default)
    Metadata:
      BPS-eng         : 1322750
      DURATION-eng    : 01:53:17.209000000
      NUMBER_OF_FRAMES-eng: 163133
      NUMBER_OF_BYTES-eng: 1123876851
      _STATISTICS_WRITING_APP-eng: mkvmerge v21.0.0 ('Tardigrades Will Inherit The Earth') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-03-08 14:40:41
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:1(fre): Audio: ac3
      48000 Hz, 5.1, fltp, 384 kb/s (default)
    Metadata:
      title           : Surround
      BPS-eng         : 384000
      DURATION-eng    : 01:53:17.152000000
      NUMBER_OF_FRAMES-eng: 212411
      NUMBER_OF_BYTES-eng: 326263296
      _STATISTICS_WRITING_APP-eng: mkvmerge v21.0.0 ('Tardigrades Will Inherit The Earth') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-03-08 14:40:41
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:2(fre): Audio: aac (LC)
      48000 Hz, stereo, fltp
    Metadata:
      title           : Stereo
      BPS-eng         : 159522
      DURATION-eng    : 01:53:17.162000000
      NUMBER_OF_FRAMES-eng: 318617
      NUMBER_OF_BYTES-eng: 135537881
      _STATISTICS_WRITING_APP-eng: mkvmerge v21.0.0 ('Tardigrades Will Inherit The Earth') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-03-08 14:40:41
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
[11:17:04] scan: decoding previews for title 1
[11:17:04] scan: audio 0x2: aac, rate=48000Hz, bitrate=1 Francais (AAC) (2.0 ch)
[11:17:04] scan: audio 0x1: ac3, rate=48000Hz, bitrate=384000 Francais (AC3) (5.1 ch)
[11:17:04] scan: 10 previews, 1920x808, 24.000 fps, autocrop = 0/0/0/0, aspect 2.38:1, PAR 1:1
[11:17:04] scan: supported video decoders: avcodec qsv
[11:17:05] libhb: scan thread found 1 valid title(s)

 # Processing Scan Information ...


 # Scan Finished for Queue Edit ...

Activity log:
https://we.tl/gba5HZnjCl
Last edited by Rodeo on Thu Jul 05, 2018 3:04 pm, edited 1 time in total.
Reason: Logs in [code][/code] blocks please

andrewk89
Posts: 33
Joined: Thu Jun 13, 2013 4:29 pm

Re: Unable to send job back from queue to Handbrake

Post by andrewk89 » Thu Jul 05, 2018 2:08 pm

Possibly the same issue reported here: viewtopic.php?f=11&t=37916

Post Reply