An Unknown Error has occurred.

HandBrake for Windows support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Post Reply
BrianWild7
Posts: 1
Joined: Thu May 17, 2018 4:00 pm

An Unknown Error has occurred.

Post by BrianWild7 » Thu May 17, 2018 7:07 pm

I would appreciate any hints as to how I should troubleshoot. I have tried basic uninstall and clean-up strategies, such as deleting the contents of the temp folder, restarting, etc. I do not have any indications of faulty memory on the machine. HandBrake 1.0.7 (2017040900) - 64bit, previously installed, last worked 29-03-2018.

Description of problem or question:
After installing Handbrake 1.1.0.0 [HandBrake-1.1.0-x86_64-Win_GUI.exe], Handbrake opens with a Handbrake error dialog titled, An Unknown Error has occurred.



Steps to reproduce the problem (If Applicable):

Double-click on the desktop icon to start program.




HandBrake version (e.g., 1.0.0):
Handbrake 1.1.0.0 [installed from HandBrake-1.1.0-x86_64-Win_GUI.exe downloaded from https://handbrake.fr 16 May 2018]



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
Windows 10 Pro x64 v1803
registry shows .net framework version 4.7.03056 installed, release 461808

CPU: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
Ram: 8055 MB,
GPU Information: Intel(R) UHD Graphics 630 - 23.20.16.4849
Screen: 2560x1440
Temp Dir: C:\Users\Bruce\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake



HandBrake Activity Log ***required*** (see How-to get an activity log)
There is no current activity log, as the program never starts.

The pastebin is the Error Details.

https://pastebin.com/HyKtPq4C

Post Reply