cannot process files

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mrjohnw
Posts: 2
Joined: Fri Mar 01, 2024 12:37 am

cannot process files

Post by mrjohnw »

Keep getting pop up window with error message:

An Unknown Error has occurred.
System.AggregateException: One or more errors occurred. (A task was canceled.)
---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Threading.Tasks.Task.GetExceptions(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at System.Threading.Tasks.Task.Wait()
at HandBrakeWPF.Instance.RemoteInstance.RunEncodeInitProcess(JsonEncodeObject jobToStart)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---

--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at System.Threading.Tasks.Task.Wait()
at HandBrakeWPF.Instance.RemoteInstance.RunEncodeInitProcess(JsonEncodeObject jobToStart)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)


HandBrake version: 1.8.2

Operating system and version : Edition Windows 10 Home
Version 22H2
Installed on ‎6/‎10/‎2020
OS build 19045.4780
Experience Windows Feature Experience Pack 1000.19060.1000.0





HandBrake Activity Log ***required***

HandBrake 1.8.2 (2024081000)
OS: Microsoft Windows NT 10.0.19045.0
CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
Ram: 65401 MB,
GPU Information:
NVIDIA GeForce GTX 1060 6GB - 32.0.15.6070
Intel(R) HD Graphics 630 - 27.20.100.8854 - (Unsupported Driver Detected)
Screen: 1536x864
Temp Dir: C:\Users\John Wao\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake\
Data Dir: C:\Users\John Wao\AppData\Roaming\HandBrake

Code: Select all

Please replace this text with the contents of your log file between the two code tags - OR -  provide a pastebin URL in place of these 3 lines.
If you are unable to do so, please state why so we can help you.
User avatar
s55
HandBrake Team
Posts: 10408
Joined: Sun Dec 24, 2006 1:05 pm

Re: cannot process files

Post by s55 »

After starting an encode, grab the encode log from the log window. It may provide a clue as to what's going on.
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