New PC with mostly ASUS ROG components just formatted with almost nothing else installed crashes a few seconds into every encode...
New system has an AMD GPU and I was trying to take advantage of the AMD VCE encoders and now Handbrake crashes/fails every encode! I had done a few encodes on my new system without any issues. I noticed a new setting (AMD VCE) that I didn't have on my previous system and decided to try it out. I was amazed when I converted a 24min anime show in about 2 min and the quality was equal or better then my previous settings that took about 20-30min with standard H.265. I noticed in the output file there were a few scenes that were pixilated so I wanted to try the encode again with it set for quality over balanced to see if it would clean up the distortion. Since the first use trying the AMD VCE setting I have not been able to get Handbrake to successfully complete an encode consistently with ANY settings now. I have since tried re-installing both handbrake and Windows 11 with results only becoming worse!
Steps to reproduce the problem (If Applicable):
I have un-installed and re-installed Handbrake 1.5.0, 1.6.1, and 1.7.3 and noticed the older versions seem to get a little bit further into the encode before the app fails/crashes. I have reformatted and tried getting Handbrake to work on a freshly installed Windows 11 Pro OS with no success. Both before and after windows updates to see if the issue was resolved. I currently have all the latest updates from Windows update to include Preview builds. I have the latest drivers from AMD for my GPU using the AMD auto detect. Encodes using the standard x265 or 10-bit x265 sometimes get 60% complete before the app crashes or the encode fails. Using the AMD VCE settings the encodes fail only a few seconds into the encode. 90% of the time the app crashes, about 10% the encode just fails and the log says encode failed. Cannot seem to reliably/consistently get Handbrake to complete an encode successfully with ANY settings now! Not sure why the first time I was able to encode a season of a show (9 episodes) in about 20min with these settings first attempt and now I can't complete a single encode. PLEASE advise, I'd REALLY like to take advantage of my GPU after seeing what it's capable of, but now, can't even get an encode to complete with the most basic settings.
![Neutral :|](./images/smilies/icon_neutral.gif)
HandBrake version 1.7.3
Operating system and version:
Edition: Windows 11 Pro
Version: 23H2
Installed on: 4/7/2024
OS build: 22631.3374
Experience: Windows Feature Experience Pack 1000.22688.1000.0
Hardware:
Motherboard: TX GAMING B760M WIFI
CPU: Intel i7-13700KF
GPU: AMD Radeon RX 7800 XT
PSU: ROG-STRIX-850G-WHITE
RAM: XPG DDR5 32GB-7200mHz
Monitor: ROG Strix XG27AQ-W
Case: ROG Strix Helios White Edition
HandBrake Activity Log ***required*** (see How-to get an activity log)
Code: Select all
HandBrake 1.7.3 (2024021000)
OS: Microsoft Windows NT 10.0.22631.0
CPU: 13th Gen Intel(R) Core(TM) i7-13700KF
Ram: 32577 MB,
GPU Information:
AMD Radeon RX 7800 XT - 31.0.24027.1012
Screen: 2048x1152
Temp Dir: C:\Users\User\AppData\Local\Temp\
Install Dir: C:\Applications\HandBrake\
Data Dir: C:\Users\User\AppData\Roaming\HandBrake
-------------------------------------------
# Starting Encode ...
[03:38:19] base preset: Anime (Modified)
[03:38:19] hb_init: starting libhb thread
[03:38:19] Starting work at: Wed Apr 10 03:38:19 2024
[03:38:19] 1 job(s) to process
[03:38:19] json job:
{
"Audio": {
"AudioList": [
{
"DRC": 0,
"Encoder": "copy:aac",
"Gain": 0,
"Mixdown": -1,
"NormalizeMixLevel": false,
"Samplerate": 0,
"Track": 1,
"DitherMethod": 0
},
{
"DRC": 0,
"Encoder": "copy:eac3",
"Gain": 0,
"Mixdown": -1,
"NormalizeMixLevel": false,
"Samplerate": 0,
"Track": 3,
"DitherMethod": 0
}
],
"CopyMask": [
"copy:aac",
"copy:ac3",
"copy:dtshd",
"copy:dts",
"copy:mp3",
"copy:truehd",
"copy:flac",
"copy:eac3",
"copy:mp2"
],
"FallbackEncoder": "av_aac"
},
"Destination": {
"ChapterList": [
{
"Name": "Intro"
},
{
"Name": "Scene 1"
},
{
"Name": "Scene 2"
},
{
"Name": "Scene 3"
},
{
"Name": "Credits"
}
],
"ChapterMarkers": true,
"AlignAVStart": false,
"File": "C:\\Users\\User\\Videos\\Sand Land The Series S01E01 - The Story of the Fiend Prince EP1 Departure.mkv",
"Options": {
"IpodAtom": false,
"Optimize": false
},
"Mux": "av_mkv"
},
"Filters": {
"FilterList": [
{
"ID": 5,
"Settings": {
"mode": "23"
}
},
{
"ID": 4,
"Settings": {
"block-height": "16",
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"filter-mode": "2",
"mode": "3",
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"spatial-metric": "2",
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}
},
{
"ID": 19,
"Settings": {
"crop-bottom": "0",
"crop-left": "0",
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"crop-top": "0",
"height": "1080",
"width": "1920"
}
},
{
"ID": 10,
"Settings": {
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}
}
]
},
"PAR": {
"Num": 1,
"Den": 1
},
"Metadata": {
"Artist": "Mutsumi Tamura, Kazuhiro Yamaji, Ch\u00F4, Satoshi Tsuruoka, Nobuo Tobita, Chafuurin, Mikako Komatsu, Ayumu Murase, Akio Otsuka, Tomokazu Sugita, Kouji Yusa, Hiroyuki Yoshino, Masafumi Kobatake",
"Comment": "In the barren Sand Land, a human named Sheriff Rao decides to head out in search of the Legendary Spring to save his people who are dying of thirst. The Fiend Prince Beelzebub and the demon burglar, Thief, soon join him, but what awaits the unlikely trio are desert monsters and nefarious bandits.",
"Description": "In the barren Sand Land, a human named Sheriff Rao decides to head out in search of the Legendary Spring to save his people who are dying of thirst. The Fiend Prince Beelzebub and the demon burglar, Thief, soon join him, but what awaits the unlikely trio are desert monsters and nefarious bandits.",
"Genre": "Fantasy, Animation, Adventure, Action, Anime",
"LongDescription": "In the barren Sand Land, a human named Sheriff Rao decides to head out in search of the Legendary Spring to save his people who are dying of thirst. The Fiend Prince Beelzebub and the demon burglar, Thief, soon join him, but what awaits the unlikely trio are desert monsters and nefarious bandits.",
"Name": "The Story of the Fiend Prince EP1: Departure",
"ReleaseDate": "2024-03-20"
},
"SequenceID": 0,
"Source": {
"Angle": 1,
"Range": {
"Type": "chapter",
"Start": 1,
"End": 5
},
"Title": 1,
"Path": "C:\\Users\\User\\Downloads\\Media\\Sand Land The Series S01E01 - The Story of the Fiend Prince EP1 Departure.mkv",
"HWDecode": 0
},
"Subtitle": {
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"Forced": false
},
"SubtitleList": [
{
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{
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"Forced": false,
"ID": 2,
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},
"Video": {
"Encoder": "vce_h265",
"Level": "auto",
"Bitrate": 1450,
"MultiPass": false,
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"ColorMatrixCode": 0,
"Options": "Preset: Animation",
"Preset": "quality",
"Profile": "main",
"QSV": {
"Decode": false
},
"HardwareDecode": 0
}
}
[03:38:19] CPU: 13th Gen Intel(R) Core(TM) i7-13700KF
[03:38:19] - logical processor count: 24
[03:38:19] Intel Quick Sync Video support: no
[03:38:19] hb_scan: path=C:\Users\User\Downloads\Media\Sand Land The Series S01E01 - The Story of the Fiend Prince EP1 Departure.mkv, title_index=1
Input #0, matroska,webm, from 'C:\Users\User\Downloads\Media\Sand Land The Series S01E01 - The Story of the Fiend Prince EP1 Departure.mkv':
Metadata:
encoder : libebml v1.4.5 + libmatroska v1.7.1
TITLE : The Story of the Fiend Prince EP1: Departure
ARTIST : Mutsumi Tamura, Kazuhiro Yamaji, Chô, Satoshi Tsuruoka, Nobuo Tobita, Chafuurin, Mikako Komatsu, Ayumu Murase, Akio Otsuka, Tomokazu Sugita, Kouji Yusa, Hiroyuki Yoshino, Masafumi Kobatake
ACTOR : Mutsumi Tamura, Kazuhiro Yamaji, Chô, Satoshi Tsuruoka, Nobuo Tobita, Chafuurin, Mikako Komatsu, Ayumu Murase, Akio Otsuka, Tomokazu Sugita, Kouji Yusa, Hiroyuki Yoshino, Masafumi Kobatake
GENRE : Fantasy, Animation, Adventure, Action, Anime
DATE_RELEASED : 2024-03-20
DATE_RELEASE : 2024-03-20
DATE_RECORDED : 2024-03-20
CONTENT_TYPE : TV Show
EPISODE.PART_NUM: 1
SEASON.PART_NUM : 1
DESCRIPTION : In the barren Sand Land, a human named Sheriff Rao decides to head out in search of the Legendary Spring to save his people who are dying of thirst. The Fiend Prince Beelzebub and the demon burglar, Thief, soon join him, but what awaits the unlikely trio
SUMMARY : In the barren Sand Land, a human named Sheriff Rao decides to head out in search of the Legendary Spring to save his people who are dying of thirst. The Fiend Prince Beelzebub and the demon burglar, Thief, soon join him, but what awaits the unlikely trio
SYNOPSIS : In the barren Sand Land, a human named Sheriff Rao decides to head out in search of the Legendary Spring to save his people who are dying of thirst. The Fiend Prince Beelzebub and the demon burglar, Thief, soon join him, but what awaits the unlikely trio
SORT_WITH : Sand Land: The Series S01E01
COLLECTION/TITLE: Sand Land: The Series
EPISODE/PART_NUMBER: 1
EPISODE/TITLE : The Story of the Fiend Prince EP1: Departure
SEASON/PART_NUMBER: 1
Duration: 00:24:02.05, start: 0.000000, bitrate: 6801 kb/s
Chapters:
Chapter #0:0: start 0.000000, end 12.541000
Metadata:
title : Intro
Chapter #0:1: start 12.541000, end 250.666000
Metadata:
title : Scene 1
Chapter #0:2: start 250.666000, end 834.333000
Metadata:
title : Scene 2
Chapter #0:3: start 834.333000, end 928.041000
Metadata:
title : Scene 3
Chapter #0:4: start 928.041000, end 928.041000
Metadata:
title : Credits
Stream #0:0: Video: h264 (High), yuv420p(tv, bt709, progressive), 1920x1080 [SAR 1:1 DAR 16:9], 24 fps, 24 tbr, 1k tbn (default)
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Stream #0:1(ger): Audio: aac (LC), 48000 Hz, stereo, fltp (default)
Metadata:
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[03:38:19] add_ffmpeg_subtitle: unknown subtitle stream type: 0x0
*removed repeated lines to save space
[03:38:19] add_ffmpeg_subtitle: unknown subtitle stream type: 0x0
[03:38:19] scan: decoding previews for title 1
[03:38:19] scan: audio 0x1: aac, rate=48000Hz, bitrate=1 Deutsch (AAC LC, 2.0 ch)
[03:38:19] scan: audio 0x2: aac, rate=48000Hz, bitrate=1 English (AAC LC, 2.0 ch)
[03:38:19] scan: audio 0x3: aac, rate=48000Hz, bitrate=1 Francais (AAC LC, 2.0 ch)
[03:38:19] scan: audio 0x4: eac3, rate=48000Hz, bitrate=256000 ??? (E-AC3, 5.1 ch, 256 kbps)
[03:38:19] using container PAR 1:1
[03:38:19] scan: 10 previews, 1920x1080, 24.000 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1, color profile: 1-1-1, chroma location: left
[03:38:19] libhb: scan thread found 1 valid title(s)
[03:38:19] Starting Task: Encoding Pass
[03:38:19] work: skipping crop/scale filter
[03:38:19] job configuration:
[03:38:19] * source
[03:38:19] + C:\Users\User\Downloads\Media\Sand Land The Series S01E01 - The Story of the Fiend Prince EP1 Departure.mkv
[03:38:19] + title 1, chapter(s) 1 to 5
[03:38:19] + container: matroska,webm
[03:38:19] + data rate: 6801 kbps
[03:38:19] * destination
[03:38:19] + C:\Users\User\Videos\Sand Land The Series S01E01 - The Story of the Fiend Prince EP1 Departure.mkv
[03:38:19] + container: Matroska (libavformat)
[03:38:19] + chapter markers
[03:38:19] * video track
[03:38:19] + decoder: h264 8-bit (yuv420p)
[03:38:19] + filters
[03:38:19] + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[03:38:19] + Decomb (mode=55)
[03:38:19] + Framerate Shaper (mode=0)
[03:38:19] + frame rate: same as source (around 24.000 fps)
[03:38:19] + Output geometry
[03:38:19] + storage dimensions: 1920 x 1080
[03:38:19] + pixel aspect ratio: 1 : 1
[03:38:19] + display dimensions: 1920 x 1080
[03:38:19] + encoder: H.265 (AMD VCE)
[03:38:19] + preset: quality
[03:38:19] + options: Preset: Animation
[03:38:19] + profile: main
[03:38:19] + level: auto
[03:38:19] + bitrate: 1450 kbps, pass: 0
[03:38:19] + color profile: 1-1-1
[03:38:19] + chroma location: left
[03:38:19] * subtitle track 1, ??? (UTF-8) (track 0, id 0x5, Text) -> Passthrough
[03:38:19] * subtitle track 2, English (UTF-8) (track 1, id 0xb, Text) -> Passthrough, Default
[03:38:19] * audio track 1
[03:38:19] + decoder: English (AAC LC, 2.0 ch) (track 2, id 0x2)
[03:38:19] + samplerate: 48000 Hz
[03:38:19] + AAC Passthru
[03:38:19] * audio track 2
[03:38:19] + decoder: ??? (E-AC3, 5.1 ch, 256 kbps) (track 4, id 0x4)
[03:38:19] + bitrate: 256 kbps, samplerate: 48000 Hz
[03:38:19] + E-AC3 Passthru
[03:38:19] sync: expecting 34609 video frames
[03:38:19] encavcodecInit: H.265 (AMD VCE)
[03:38:19] encavcodec: encoding at rc=vbr_peak Bitrate 1450
[03:38:19] encavcodec: encoding with stored aspect 1/1
[03:38:19] sync: first pts video is 0
[03:38:19] sync: "Intro" (1) at frame 1 time 0
[03:38:19] sync: first pts audio 0x2 is 0
[03:38:19] sync: first pts audio 0x4 is 0
[03:38:20] sync: first pts subtitle 0x5 is 262440
[03:38:20] sync: "Scene 1" (2) at frame 304 time 1136250
[03:38:20] sync: first pts subtitle 0xb is 1800000