Missing subtitle

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nemesyssoft
Posts: 34
Joined: Wed Jul 12, 2017 3:05 am

Missing subtitle

Post by nemesyssoft »

Description of problem or question:
Every now and then, when processing a blu-ray that was saved to disk with the latest version of MakeMKV, the French subtitles will not appear when the movie plays. English is always fine.

Steps to reproduce the problem (If Applicable):
N/A. Happens randomly with some movies only.

HandBrake version (e.g., 1.0.0):
Version 1.7.2 (2023122400)

Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
macOS Sonoma 14.3.1

HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

[21:54:59] macgui: fr.handbrake.HandBrakeXPCService scanning specifically for title: 3
[21:54:59] CPU: Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz
[21:54:59]  - Intel microarchitecture Kaby Lake
[21:54:59]  - logical processor count: 16
[21:54:59] hb_scan: path=/Volumes/MyBook Duo 6TB/New Raw Movies/SILENCE_OF_LAMBS_SE, title_index=3
bdj.c:294: Unable to read path from /usr/libexec/java_home
bdj.c:614: libbluray-j2se-1.3.4.jar not found.
bdj.c:801: BD-J check: Failed to load libbluray.jar
bdj.c:294: Unable to read path from /usr/libexec/java_home
bdj.c:614: libbluray-j2se-1.3.4.jar not found.
bdj.c:801: BD-J check: Failed to load libbluray.jar
[21:54:59] scan: BD has 64 title(s)
[21:54:59] bd: scanning title 3
[21:54:59] bd: playlist 00013.MPLS
[21:54:59] bd: duration is 01:58:31 (7111604 ms)
[21:54:59] bd: video id=0x1011, stream type=MPEG2, format 1080p
[21:54:59] bd: aspect = 16:9
[21:54:59] bd: audio id=0x711100, lang=English (DTS), 3cc=eng
[21:54:59] bd: audio id=0x1100, lang=English (DTS-HD MA), 3cc=eng
[21:54:59] bd: audio id=0x1101, lang=español (AC3), 3cc=spa
[21:54:59] bd: audio id=0x1102, lang=Francais (AC3), 3cc=fra
[21:54:59] bd: audio id=0x1103, lang=ไทย (AC3), 3cc=tha
[21:54:59] bd: subtitle id=0x1200, lang=English (PGS), 3cc=eng
[21:54:59] bd: subtitle id=0x1201, lang=español (PGS), 3cc=spa
[21:54:59] bd: subtitle id=0x1202, lang=español (PGS), 3cc=spa
[21:54:59] bd: subtitle id=0x1203, lang=한국어 (PGS), 3cc=kor
[21:54:59] bd: subtitle id=0x1204, lang=中文 (PGS), 3cc=zho
[21:54:59] bd: subtitle id=0x1205, lang=中文 (PGS), 3cc=zho
[21:54:59] bd: subtitle id=0x1206, lang=ไทย (PGS), 3cc=tha
[21:54:59] bd: subtitle id=0x1207, lang=ไทย (PGS), 3cc=tha
[21:54:59] bd: subtitle id=0x1208, lang=Francais (PGS), 3cc=fra
[21:54:59] bd: chap 1, 316274 ms
[21:54:59] bd: chap 2, 178136 ms
[21:54:59] bd: chap 3, 214172 ms
[21:54:59] bd: chap 4, 590756 ms
[21:54:59] bd: chap 5, 319485 ms
[21:54:59] bd: chap 6, 279654 ms
[21:54:59] bd: chap 7, 201367 ms
[21:54:59] bd: chap 8, 219469 ms
[21:54:59] bd: chap 9, 155071 ms
[21:54:59] bd: chap 10, 326576 ms
[21:54:59] bd: chap 11, 183016 ms
[21:54:59] bd: chap 12, 111736 ms
[21:54:59] bd: chap 13, 369619 ms
[21:54:59] bd: chap 14, 104896 ms
[21:54:59] bd: chap 15, 99641 ms
[21:54:59] bd: chap 16, 287245 ms
[21:54:59] bd: chap 17, 497079 ms
[21:54:59] bd: chap 18, 249958 ms
[21:54:59] bd: chap 19, 167458 ms
[21:54:59] bd: chap 20, 236819 ms
[21:54:59] bd: chap 21, 127585 ms
[21:54:59] bd: chap 22, 360651 ms
[21:54:59] bd: chap 23, 204370 ms
[21:54:59] bd: chap 24, 53678 ms
[21:54:59] bd: chap 25, 142392 ms
[21:54:59] bd: chap 26, 200366 ms
[21:54:59] bd: chap 27, 464881 ms
[21:54:59] bd: chap 28, 448990 ms
[21:54:59] bd: chap 29, 250 ms
[21:54:59] bd: title 3 has 29 chapters
[21:54:59] scan: decoding previews for title 3
[21:54:59] scan: title angle(s) 1
[21:54:59] scan: audio 0x711100: dca, rate=48000Hz, bitrate=1536000 English (DTS, 5.1 ch, 1536 kbps)
[21:54:59] scan: audio 0x1100: dca, rate=48000Hz, bitrate=1 English (DTS-HD MA, 5.1 ch)
[21:55:00] scan: audio 0x1103: ac3, rate=48000Hz, bitrate=224000 ไทย (AC3, 2.0 ch, Dolby Surround, 224 kbps)
[21:55:00] scan: audio 0x1101: ac3, rate=48000Hz, bitrate=448000 español (AC3, 5.1 ch, 448 kbps)
[21:55:00] scan: audio 0x1102: ac3, rate=48000Hz, bitrate=448000 Francais (AC3, 5.1 ch, 448 kbps)
[21:55:00] using container PAR 1:1
[21:55:00] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 20/22/0/0, aspect 16:9, PAR 1:1, color profile: 1-1-1, chroma location: left
[21:55:00] stream: 6 good frames, 0 errors (0%)
[21:55:00] libhb: scan thread found 1 valid title(s)
[21:55:00] macgui: fr.handbrake.HandBrakeXPCService scan done
[21:55:00] macgui: fr.handbrake.HandBrakeXPCService started encoding The Silence of the Lambs-2.mkv
[21:55:00] macgui: fr.handbrake.HandBrakeXPCService with preset AAC Core Audio MKV with subtitles Volume 2
[21:55:00] Starting work at: Mon Feb 12 21:55:00 2024

[21:55:00] 1 job(s) to process
[21:55:00] Starting Task: Encoding Pass
[21:55:00] job configuration:
[21:55:00]  * source
[21:55:00]    + /Volumes/MyBook Duo 6TB/New Raw Movies/SILENCE_OF_LAMBS_SE
[21:55:00]    + title 3, chapter(s) 1 to 29
[21:55:00]  * destination
[21:55:00]    + /Volumes/MyBook Duo 6TB/Movies/The Silence of the Lambs-2.mkv
[21:55:00]    + container: Matroska (libavformat)
[21:55:00]      + chapter markers
[21:55:00]  * video track
[21:55:00]    + decoder: mpeg2video 8-bit (yuv420p)
[21:55:00]      + bitrate 200 kbps
[21:55:00]    + filters
[21:55:00]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[21:55:00]      + Decomb (mode=39)
[21:55:00]      + Framerate Shaper (mode=0:rate=27000000/1126125)
[21:55:00]        + frame rate: same as source (around 23.976 fps)
[21:55:00]      + Crop and Scale (width=1920:height=1038:crop-top=20:crop-bottom=22:crop-left=0:crop-right=0)
[21:55:00]        + source: 1920 * 1080, crop (20/22/0/0): 1920 * 1038, scale: 1920 * 1038
[21:55:00]    + Output geometry
[21:55:00]      + storage dimensions: 1920 x 1038
[21:55:00]      + pixel aspect ratio: 1 : 1
[21:55:00]      + display dimensions: 1920 x 1038
[21:55:00]    + encoder: H.264 (libx264)
[21:55:00]      + preset:  veryfast
[21:55:00]      + profile: main
[21:55:00]      + level:   4.0
[21:55:00]      + quality: 20.00 (RF)
[21:55:00]      + color profile: 1-1-1
[21:55:00]      + chroma location: left
[21:55:00]  * subtitle track 1, English (PGS) (track 0, id 0x1200, Picture) -> Passthrough
[21:55:00]  * subtitle track 2, Francais (PGS) (track 8, id 0x1208, Picture) -> Passthrough, Default
[21:55:00]  * audio track 1
[21:55:00]    + decoder: English (DTS, 5.1 ch, 1536 kbps) (track 1, id 0x711100)
[21:55:00]      + bitrate: 1536 kbps, samplerate: 48000 Hz
[21:55:00]    + mixdown: 5.1 Channels
[21:55:00]    + gain: 2dB
[21:55:00]    + encoder: AAC (Apple AudioToolbox)
[21:55:00]      + bitrate: 384 kbps, samplerate: 48000 Hz
[21:55:00]  * audio track 2
[21:55:00]    + decoder: Francais (AC3, 5.1 ch, 448 kbps) (track 4, id 0x1102)
[21:55:00]      + bitrate: 448 kbps, samplerate: 48000 Hz
[21:55:00]    + mixdown: 5.1 Channels
[21:55:00]    + encoder: AAC (Apple AudioToolbox)
[21:55:00]      + bitrate: 160 kbps, samplerate: 48000 Hz
bdj.c:294: Unable to read path from /usr/libexec/java_home
bdj.c:614: libbluray-j2se-1.3.4.jar not found.
bdj.c:801: BD-J check: Failed to load libbluray.jar
bdj.c:294: Unable to read path from /usr/libexec/java_home
bdj.c:614: libbluray-j2se-1.3.4.jar not found.
bdj.c:801: BD-J check: Failed to load libbluray.jar
[21:55:00] sync: expecting 170507 video frames
[21:55:00] encx264: min-keyint: 24, keyint: 240
[21:55:00] encx264: encoding at constant RF 20.000000
[21:55:00] encx264: unparsed options: level=4.0:ref=1:8x8dct=0:weightp=1:subme=2:mixed-refs=0:trellis=0:vbv-bufsize=25000:vbv-maxrate=20000:rc-lookahead=10
x264 [info]: using SAR=1/1
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2 UnalignedStack
x264 [info]: profile Main, level 4.0, 4:2:0, 8-bit
[21:55:00] sync: first pts video is 0
[21:55:00] sync: "Chapter 1" (1) at frame 1 time 0
[21:55:00] sync: first pts audio 0x711100 is 0
[21:55:00] sync: first pts audio 0x1102 is 0
[21:55:06] sync: first pts subtitle 0x1208 is 3108105
[21:55:07] sync: first pts subtitle 0x1200 is 3588585
[21:56:28] sync: "Chapter 2" (2) at frame 7584 time 28464686
[21:57:16] sync: "Chapter 3" (3) at frame 11855 time 44496952
[21:58:16] sync: "Chapter 4" (4) at frame 16990 time 63772458
[22:01:18] sync: "Chapter 5" (5) at frame 31154 time 116940573
[22:02:54] sync: "Chapter 6" (6) at frame 38814 time 145694298
[22:04:11] sync: "Chapter 7" (7) at frame 45519 time 170863192
[22:05:15] sync: "Chapter 8" (8) at frame 50347 time 188986297
[22:06:32] sync: "Chapter 9" (9) at frame 55609 time 208738530
[22:07:22] sync: "Chapter 10" (10) at frame 59327 time 222694972
[22:09:17] sync: "Chapter 11" (11) at frame 67157 time 252086835
[22:10:20] sync: "Chapter 12" (12) at frame 71545 time 268558290
[22:11:02] sync: "Chapter 13" (13) at frame 74224 time 278614586
[22:13:03] sync: "Chapter 14" (14) at frame 83086 time 311880318
[22:13:41] sync: "Chapter 15" (15) at frame 85601 time 321321000
[22:14:12] sync: "Chapter 16" (16) at frame 87990 time 330288708
[22:15:51] sync: "Chapter 17" (17) at frame 94877 time 356140785
[22:18:38] sync: "Chapter 18" (18) at frame 106795 time 400877977
[22:20:27] sync: "Chapter 19" (19) at frame 112788 time 423374201
[22:21:45] sync: "Chapter 20" (20) at frame 116803 time 438445507
[22:23:29] sync: "Chapter 21" (21) at frame 122481 time 459759300
[22:24:24] sync: "Chapter 22" (22) at frame 125540 time 471242021
[22:26:58] sync: "Chapter 23" (23) at frame 134187 time 503700697
[22:28:39] sync: "Chapter 24" (24) at frame 139087 time 522094072
[22:29:01] sync: "Chapter 25" (25) at frame 140374 time 526925148
[22:30:08] sync: "Chapter 26" (26) at frame 143788 time 539740451
[22:31:42] sync: "Chapter 27" (27) at frame 148592 time 557773466
[22:35:11] sync: "Chapter 28" (28) at frame 159738 time 599612763
[22:38:31] bd: End of title
[22:38:31] reader: done. 1 scr changes
[22:38:32] sync: "Chapter 29" (29) at frame 170502 time 640018128
[22:38:33] work: average encoding speed for job is 65.277130 fps
[22:38:33] comb detect: heavy 898 | light 6616 | uncombed 162994 | total 170508
[22:38:33] decomb: deinterlaced 898 | blended 6616 | unfiltered 162994 | total 170508
[22:38:33] vfr: 170508 frames output, 0 dropped
[22:38:33] vfr: lost time: 0 (0 frames)
[22:38:33] vfr: gained time: 0 (0 frames) (0 not accounted for)
[22:38:33] stream: 170508 good frames, 0 errors (0%)
[22:38:33] dca-decoder done: 666713 frames, 0 decoder errors
[22:38:33] ac3-decoder done: 222238 frames, 0 decoder errors
[22:38:33] mpeg2video-decoder done: 170508 frames, 0 decoder errors
[22:38:33] sync: got 170508 frames, 170507 expected
[22:38:33] sync: framerate min 23.976 fps, max 23.976 fps, avg 23.976 fps
x264 [info]: frame I:2693  Avg QP:17.37  size:120311
x264 [info]: frame P:68539 Avg QP:20.62  size: 53755
x264 [info]: frame B:99276 Avg QP:21.61  size: 29630
x264 [info]: consecutive B-frames: 21.6%  1.5%  2.3% 74.6%
x264 [info]: mb I  I16..4: 57.7%  0.0% 42.3%
x264 [info]: mb P  I16..4: 43.0%  0.0%  6.4%  P16..4: 28.9%  9.8%  4.0%  0.0%  0.0%    skip: 7.8%
x264 [info]: mb B  I16..4:  9.4%  0.0%  0.7%  B16..8: 29.4%  8.5%  0.7%  direct:26.8%  skip:24.5%  L0:39.4% L1:44.6% BI:15.9%
x264 [info]: coded y,uvDC,uvAC intra: 69.7% 45.2% 7.2% inter: 28.6% 20.8% 0.0%
x264 [info]: i16 v,h,dc,p: 27% 14% 41% 18%
x264 [info]: i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 20% 18% 27%  4%  9%  6%  6%  5%  6%
x264 [info]: i8c dc,h,v,p: 57% 18% 23%  3%
x264 [info]: Weighted P-Frames: Y:2.1% UV:0.6%
x264 [info]: kb/s:7817.98
[22:38:33] mux: track 0, 170508 frames, 6949717008 bytes, 7817.80 kbps, fifo 1024
[22:38:33] mux: track 1, 333359 frames, 356730523 bytes, 401.29 kbps, fifo 2048
[22:38:33] mux: track 2, 333360 frames, 155977450 bytes, 175.46 kbps, fifo 2048
[22:38:33] mux: track 3, 3164 frames, 32462766 bytes, 36.52 kbps, fifo 32
[22:38:33] mux: track 4, 54 frames, 610864 bytes, 0.69 kbps, fifo 8
[22:38:33] Finished work at: Mon Feb 12 22:38:33 2024

[22:38:33] libhb: work result = 0
[22:38:33] macgui: Queue Done, there are no more pending encodes
[22:38:33] macgui: fr.handbrake.HandBrakeXPCService work done
mduell
Veteran User
Posts: 8207
Joined: Sat Apr 21, 2007 8:54 pm

Re: Missing subtitle

Post by mduell »

The French sub track you picked hardly contains anything.
nemesyssoft
Posts: 34
Joined: Wed Jul 12, 2017 3:05 am

Re: Missing subtitle

Post by nemesyssoft »

So, where is the problem? With MakeMKV?
mduell
Veteran User
Posts: 8207
Joined: Sat Apr 21, 2007 8:54 pm

Re: Missing subtitle

Post by mduell »

Did you get all the sub tracks in MakeMKV?
nemesyssoft
Posts: 34
Joined: Wed Jul 12, 2017 3:05 am

Re: Missing subtitle

Post by nemesyssoft »

I just did a back up of the whole blu-ray, I didn't do anything else in MakeMKV. I didn't try to extract anything in MakeMKV. This has worked reliably but, from time to time, even though the French subtitle track is selectable in VLC, it does not appear on screen.
Rodeo314
Novice
Posts: 56
Joined: Wed Jan 17, 2024 3:44 am

Re: Missing subtitle

Post by Rodeo314 »

Sometimes discs only contain "Forced" subtitles for secondary audio languages, so a French audio track would come with a French subtitle track which contains subtitles covering only segments where a non-French language is spoken, or segments where text or a sign appears that is in a language other that French.

For example, the NTSC DVD releases of Buffy, Angel or The Pretender feature French audio and French subtitles covering said segments, but not a full French subtitle track.

I've never seen this on a Blu-ray but it appears to be the case here perhaps.

Based on the audio/subtitle list, you appear to maybe have this disc: https://www.blu-ray.com/movies/The-Sile ... ay/100299/

The track list suggests there is no "full" French subtitle track present. A "forced" French subtitle track would not show in that list because it would not appear in the Blu-ray's subtitle list but instead be auto-enabled based on selection of the French audio track.
nemesyssoft
Posts: 34
Joined: Wed Jul 12, 2017 3:05 am

Re: Missing subtitle

Post by nemesyssoft »

Thanks. My blu-ray is not actually the MGM 90th Anniversary Edition, just a very standard blu-ray. I guess I'll have to live with it. For some reasons, VLC will not play the blu-ray or the backup. I tried to play the blu-ray in VLC. There are 9 subtitle tracks, from Spanish to Chinese and Thai and they all display well, except the French track. When there is announcement of places in the movie, then it's displayed in French. From the blu-ray subtitle settings, only "Thai" is available. I thought that was a US disc but maybe I was wrong. Not a big deal but I like to have it since some family members only speak French.
Rodeo314
Novice
Posts: 56
Joined: Wed Jan 17, 2024 3:44 am

Re: Missing subtitle

Post by Rodeo314 »

It still seems likely that there is no full French track on your disc.
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