Loading H265 Has No Audio Track

[shanebough]

Description of problem or question:
I have an IP camera that records in H265 format. When I load those files into Handbrake, it says No Audio Track. No matter what I do with the audio settings, I still get no audio in the output. The files do have audio when played in Windows Media Player (and other programmes).

Steps to reproduce the problem (If Applicable):
Just load the H265 file in Handbrake.
This is what the Source label says : 20230506123357076 2304x1296 (2304x1296), 20 FPS, 0 Audio Tracks, 0 Subtitle Tracks

This is what the summary says the following (even though the extension of the file is .265 and the audio setting in the camera says H265)...
Tracks: H.264 (x264), 30 FPS PFR
No Audio Tracks
No Subtitle Tracks
Chapter Markers

HandBrake version (e.g., 1.0.0):
1.6.1

Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
Windows 10

HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.6.1 (2023012300)
OS: Microsoft Windows NT 10.0.19044.0
CPU: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
Ram: 16087 MB, 
GPU Information:
  Intel(R) UHD Graphics - 30.0.100.9864
  NVIDIA GeForce GTX 1650 Ti with Max-Q Design - 30.0.15.1278
Screen: 2048x1152
Temp Dir: C:\Users\shane\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake\
Data Dir: C:\Users\shane\AppData\Roaming\HandBrake

-------------------------------------------

 # Starting Encode ...

[23:21:59] base preset: Fast 1080p30
[23:21:59] Remote Process started with Process ID: 11300 using port: 8037. Max Allowed Instances: 1
[23:21:59] Worker: Starting HandBrake Engine ...
[23:21:59] Worker: Starting Web Server on port 8037 ...
[23:21:59] Worker: Disconnected worker monitoring enabled!
[23:21:59] Compile-time hardening features are enabled
[23:22:00] qsv: is available on this system
[23:22:00] vcn: not available on this system
[23:22:00] nvenc: version 11.1 is available
[23:22:00] nvdec: is available
[23:22:00] hb_init: starting libhb thread
[23:22:00] Starting work at: Sat May 06 23:22:00 2023
[23:22:00] 1 job(s) to process
[23:22:00] json job:
{
  "Audio": {
    "AudioList": [],
    "CopyMask": [
      "copy:aac"
    ]
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": true,
    "File": "X:\\Records\\Record Plan\\Motion\\Ch1_BIRDBOX\\20230506123357076.mp4",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "av_mp4"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 4,
        "Settings": {
          "mode": "7"
        }
      },
      {
        "ID": 3,
        "Settings": {
          "block-height": "16",
          "block-thresh": "40",
          "block-width": "16",
          "filter-mode": "2",
          "mode": "3",
          "motion-thresh": "1",
          "spatial-metric": "2",
          "spatial-thresh": "1"
        }
      },
      {
        "ID": 14,
        "Settings": {
          "crop-bottom": "0",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "0",
          "height": "1080",
          "width": "1920"
        }
      },
      {
        "ID": 7,
        "Settings": {
          "mode": "2",
          "rate": "27000000/900000"
        }
      }
    ]
  },
  "PAR": {
    "Num": 1,
    "Den": 1
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 1,
      "End": 1
    },
    "Title": 1,
    "Path": "X:\\Records\\Record Plan\\Motion\\Ch1_BIRDBOX\\20230506123357076.h265"
  },
  "Subtitle": {
    "Search": {
      "Burn": true,
      "Default": false,
      "Enable": true,
      "Forced": true
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": "x264",
    "Level": "4.0",
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "",
    "Preset": "fast",
    "Profile": "main",
    "Quality": 22,
    "QSV": {
      "Decode": false
    },
    "HardwareDecode": 0
  }
}
[23:22:00] CPU: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
[23:22:00]  - Intel microarchitecture Comet Lake
[23:22:00]  - logical processor count: 12
[23:22:00] Intel Quick Sync Video support: yes, gpu list: 0
[23:22:00] Intel Quick Sync Video integrated adapter with index 0
[23:22:00] Impl mfxhw64 library path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e8b0d2fc8e70edd8\libmfxhw64.dll
[23:22:00]  - Intel Media SDK hardware: API 1.35 (minimum: 1.3)
[23:22:00]  - Decode support:  h264 hevc (8bit: yes, 10bit: yes)
[23:22:00]  - H.264 encoder: yes
[23:22:00]     - preferred implementation: hardware (1) via D3D11
[23:22:00]     - capabilities (hardware):  breftype icq+la+i+downs vsinfo chromalocinfo opt1 opt2+mbbrc+extbrc+trellis+repeatpps+ib_adapt+nmpslice
[23:22:00]  - H.265 encoder: yes (8bit: yes, 10bit: yes)
[23:22:00]     - preferred implementation: hardware (1) via D3D11
[23:22:00]     - capabilities (hardware):  bpyramid icq vsinfo masteringinfo cllinfo opt1
[23:22:00]  - AV1 encoder: no
[23:22:00] hb_scan: path=X:\Records\Record Plan\Motion\Ch1_BIRDBOX\20230506123357076.h265, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:333: failed opening UDF image X:\Records\Record Plan\Motion\Ch1_BIRDBOX\20230506123357076.h265
src/libbluray/disc/disc.c:437: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:437: error opening file BDMV\BACKUP\index.bdmv
[23:22:00] bd: not a bd - trying as a stream/file instead
libdvdread: Encrypted DVD support unavailable.
libdvdreadlibdvdread: DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: vm: failed to read VIDEO_TS.IFO
[23:22:00] dvd: not a dvd - trying as a stream/file instead
Input #0, hevc, from 'X:\Records\Record Plan\Motion\Ch1_BIRDBOX\20230506123357076.h265':
  Duration: N/A, bitrate: N/A
  Stream #0:0: Video: hevc (Main), yuvj420p(pc, bt709), 2304x1296, 20 fps, 20 tbr, 1200k tbn
[23:22:01] scan: decoding previews for title 1
avformat_seek_file failed
avformat_seek_file failed
Last error repeated 6 times
avformat_seek_file failed
[23:22:02] scan: 10 previews, 2304x1296, 20.000 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1, color profile: 1-1-1, chroma location: left
[23:22:02] scan: supported video decoders: avcodec qsv nvdec
[23:22:03] libhb: scan thread found 1 valid title(s)
[23:22:03] qsv: integrated qsv adapter with index 0 has been selected
[23:22:03] Skipping subtitle scan.  No suitable subtitle tracks.
[23:22:03] Starting Task: Encoding Pass
[23:22:03] work: only 1 chapter, disabling chapter markers
[23:22:03] job configuration:
[23:22:03]  * source
[23:22:03]    + X:\Records\Record Plan\Motion\Ch1_BIRDBOX\20230506123357076.h265
[23:22:03]    + title 1, chapter(s) 1 to 1
[23:22:03]    + container: hevc
[23:22:03]  * destination
[23:22:03]    + X:\Records\Record Plan\Motion\Ch1_BIRDBOX\20230506123357076.mp4
[23:22:03]    + container: MPEG-4 (libavformat)
[23:22:03]      + align initial A/V stream timestamps
[23:22:03]  * video track
[23:22:03]    + decoder: hevc 8-bit (yuv420p)
[23:22:03]    + filters
[23:22:03]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[23:22:03]      + Decomb (mode=39)
[23:22:03]      + Framerate Shaper (mode=2:rate=27000000/900000)
[23:22:03]        + frame rate: 20.000 fps -> peak rate limited to 30.000 fps
[23:22:03]      + Crop and Scale (width=1920:height=1080:crop-top=0:crop-bottom=0:crop-left=0:crop-right=0)
[23:22:03]        + source: 2304 * 1296, crop (0/0/0/0): 2304 * 1296, scale: 1920 * 1080
[23:22:03]    + Output geometry
[23:22:03]      + storage dimensions: 1920 x 1080
[23:22:03]      + pixel aspect ratio: 1 : 1
[23:22:03]      + display dimensions: 1920 x 1080
[23:22:03]    + encoder: H.264 (libx264)
[23:22:03]      + preset:  fast
[23:22:03]      + profile: main
[23:22:03]      + level:   4.0
[23:22:03]      + quality: 22.00 (RF)
[23:22:03]      + color profile: 1-1-1
[23:22:03]      + chroma location: left
[23:22:03] sync: expecting 0 video frames
[23:22:03] encx264: min-keyint: 20, keyint: 200
[23:22:03] encx264: encoding at constant RF 22.000000
[23:22:03] encx264: unparsed options: level=4.0:ref=2:8x8dct=0:weightp=1:subme=6:vbv-bufsize=25000:vbv-maxrate=20000:rc-lookahead=30
x264 [info]: using SAR=1/1
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2 UnalignedStack
x264 [info]: profile Main, level 4.0, 4:2:0, 8-bit
[23:22:03] sync: first pts video is 0
[hevc @ 00000259ef394700] PPS id out of range: 15
[23:22:32] reader: done. 0 scr changes
[23:22:35] work: average encoding speed for job is 39.944714 fps
[23:22:35] comb detect: heavy 1 | light 2 | uncombed 1199 | total 1202
[23:22:35] decomb: deinterlaced 1 | blended 2 | unfiltered 1199 | total 1202
[23:22:35] vfr: 1202 frames output, 0 dropped and 0 duped for CFR/PFR
[23:22:35] vfr: lost time: 0 (0 frames)
[23:22:35] vfr: gained time: 0 (0 frames) (0 not accounted for)
[23:22:35] hevc-decoder done: 1202 frames, 1 decoder errors
[23:22:35] sync: got 1202 frames, 0 expected
[23:22:35] sync: framerate min 20.000 fps, max 20.000 fps, avg 20.000 fps
x264 [info]: frame I:7     Avg QP:16.92  size:550402
x264 [info]: frame P:341   Avg QP:18.90  size: 38144
x264 [info]: frame B:854   Avg QP:24.55  size:  1339
x264 [info]: consecutive B-frames:  0.8%  7.5% 17.5% 74.2%
x264 [info]: mb I  I16..4:  3.8%  0.0% 96.2%
x264 [info]: mb P  I16..4:  0.1%  0.0%  0.5%  P16..4: 35.8%  6.7%  7.7%  0.0%  0.0%    skip:49.3%
x264 [info]: mb B  I16..4:  0.1%  0.0%  0.1%  B16..8:  1.2%  0.3%  0.1%  direct: 2.0%  skip:96.2%  L0:36.4% L1:54.8% BI: 8.7%
x264 [info]: coded y,uvDC,uvAC intra: 94.9% 80.9% 49.7% inter: 6.9% 9.4% 0.5%
x264 [info]: i16 v,h,dc,p: 25%  8% 35% 33%
x264 [info]: i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 17% 13% 14%  8% 10%  9%  9%  9% 10%
x264 [info]: i8c dc,h,v,p: 52% 20% 18%  9%
x264 [info]: Weighted P-Frames: Y:0.0% UV:0.0%
x264 [info]: ref P L0: 83.1% 16.9%
x264 [info]: ref B L0: 82.5% 17.5%
x264 [info]: ref B L1: 93.4%  6.6%
x264 [info]: kb/s:2396.48
[23:22:35] mux: track 0, 1202 frames, 18003282 bytes, 2394.45 kbps, fifo 1024
[23:22:35] Finished work at: Sat May 06 23:22:35 2023
[23:22:35] libhb: work result = 0

 # Job Completed!

[shanebough]

I didn't realise this actually posted - it was my first one, and it looked like it had failed - the duplicate post has more info

[shanebough]

Hmmm - it seems like the other post might have been rejected even though it was more complete, so, here are the contents of the other post if anyone can point me in the right direction, that would be great.
Here is a link to the source file if anyone wants to see what I mean.
https://www.dropbox.com/s/p34pn9cjf3xtj ... .h265?dl=0

Description of problem or question:
I have an IP camera that records in H265 format. When I load those files into Handbrake, it says No Audio Track. No matter what I do with the audio settings, I still get no audio in the output. The files do have audio when played in Windows Media Player (and other programmes).

Steps to reproduce the problem (If Applicable):
Just load the H265 file in Handbrake.
This is what the Source label says : 20230506123357076 2304x1296 (2304x1296), 20 FPS, 0 Audio Tracks, 0 Subtitle Tracks

This is what the summary says the following (even though the extension of the file is .265 and the audio setting in the camera says H265)...
Tracks: H.264 (x264), 30 FPS PFR
No Audio Tracks
No Subtitle Tracks
Chapter Markers

HandBrake version (e.g., 1.0.0):
1.6.1

Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
Windows 10

HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.6.1 (2023012300)
OS: Microsoft Windows NT 10.0.19044.0
CPU: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
Ram: 16087 MB, 
GPU Information:
  Intel(R) UHD Graphics - 30.0.100.9864
  NVIDIA GeForce GTX 1650 Ti with Max-Q Design - 30.0.15.1278
Screen: 2048x1152
Temp Dir: C:\Users\shane\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake\
Data Dir: C:\Users\shane\AppData\Roaming\HandBrake

-------------------------------------------

 # Starting Encode ...

[23:21:59] base preset: Fast 1080p30
[23:21:59] Remote Process started with Process ID: 11300 using port: 8037. Max Allowed Instances: 1
[23:21:59] Worker: Starting HandBrake Engine ...
[23:21:59] Worker: Starting Web Server on port 8037 ...
[23:21:59] Worker: Disconnected worker monitoring enabled!
[23:21:59] Compile-time hardening features are enabled
[23:22:00] qsv: is available on this system
[23:22:00] vcn: not available on this system
[23:22:00] nvenc: version 11.1 is available
[23:22:00] nvdec: is available
[23:22:00] hb_init: starting libhb thread
[23:22:00] Starting work at: Sat May 06 23:22:00 2023
[23:22:00] 1 job(s) to process
[23:22:00] json job:
{
  "Audio": {
    "AudioList": [],
    "CopyMask": [
      "copy:aac"
    ]
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": true,
    "File": "X:\\Records\\Record Plan\\Motion\\Ch1_BIRDBOX\\20230506123357076.mp4",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "av_mp4"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 4,
        "Settings": {
          "mode": "7"
        }
      },
      {
        "ID": 3,
        "Settings": {
          "block-height": "16",
          "block-thresh": "40",
          "block-width": "16",
          "filter-mode": "2",
          "mode": "3",
          "motion-thresh": "1",
          "spatial-metric": "2",
          "spatial-thresh": "1"
        }
      },
      {
        "ID": 14,
        "Settings": {
          "crop-bottom": "0",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "0",
          "height": "1080",
          "width": "1920"
        }
      },
      {
        "ID": 7,
        "Settings": {
          "mode": "2",
          "rate": "27000000/900000"
        }
      }
    ]
  },
  "PAR": {
    "Num": 1,
    "Den": 1
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 1,
      "End": 1
    },
    "Title": 1,
    "Path": "X:\\Records\\Record Plan\\Motion\\Ch1_BIRDBOX\\20230506123357076.h265"
  },
  "Subtitle": {
    "Search": {
      "Burn": true,
      "Default": false,
      "Enable": true,
      "Forced": true
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": "x264",
    "Level": "4.0",
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "",
    "Preset": "fast",
    "Profile": "main",
    "Quality": 22,
    "QSV": {
      "Decode": false
    },
    "HardwareDecode": 0
  }
}
[23:22:00] CPU: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
[23:22:00]  - Intel microarchitecture Comet Lake
[23:22:00]  - logical processor count: 12
[23:22:00] Intel Quick Sync Video support: yes, gpu list: 0
[23:22:00] Intel Quick Sync Video integrated adapter with index 0
[23:22:00] Impl mfxhw64 library path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e8b0d2fc8e70edd8\libmfxhw64.dll
[23:22:00]  - Intel Media SDK hardware: API 1.35 (minimum: 1.3)
[23:22:00]  - Decode support:  h264 hevc (8bit: yes, 10bit: yes)
[23:22:00]  - H.264 encoder: yes
[23:22:00]     - preferred implementation: hardware (1) via D3D11
[23:22:00]     - capabilities (hardware):  breftype icq+la+i+downs vsinfo chromalocinfo opt1 opt2+mbbrc+extbrc+trellis+repeatpps+ib_adapt+nmpslice
[23:22:00]  - H.265 encoder: yes (8bit: yes, 10bit: yes)
[23:22:00]     - preferred implementation: hardware (1) via D3D11
[23:22:00]     - capabilities (hardware):  bpyramid icq vsinfo masteringinfo cllinfo opt1
[23:22:00]  - AV1 encoder: no
[23:22:00] hb_scan: path=X:\Records\Record Plan\Motion\Ch1_BIRDBOX\20230506123357076.h265, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:333: failed opening UDF image X:\Records\Record Plan\Motion\Ch1_BIRDBOX\20230506123357076.h265
src/libbluray/disc/disc.c:437: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:437: error opening file BDMV\BACKUP\index.bdmv
[23:22:00] bd: not a bd - trying as a stream/file instead
libdvdread: Encrypted DVD support unavailable.
libdvdreadlibdvdread: DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: vm: failed to read VIDEO_TS.IFO
[23:22:00] dvd: not a dvd - trying as a stream/file instead
Input #0, hevc, from 'X:\Records\Record Plan\Motion\Ch1_BIRDBOX\20230506123357076.h265':
  Duration: N/A, bitrate: N/A
  Stream #0:0: Video: hevc (Main), yuvj420p(pc, bt709), 2304x1296, 20 fps, 20 tbr, 1200k tbn
[23:22:01] scan: decoding previews for title 1
avformat_seek_file failed
avformat_seek_file failed
Last error repeated 6 times
avformat_seek_file failed
[23:22:02] scan: 10 previews, 2304x1296, 20.000 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1, color profile: 1-1-1, chroma location: left
[23:22:02] scan: supported video decoders: avcodec qsv nvdec
[23:22:03] libhb: scan thread found 1 valid title(s)
[23:22:03] qsv: integrated qsv adapter with index 0 has been selected
[23:22:03] Skipping subtitle scan.  No suitable subtitle tracks.
[23:22:03] Starting Task: Encoding Pass
[23:22:03] work: only 1 chapter, disabling chapter markers
[23:22:03] job configuration:
[23:22:03]  * source
[23:22:03]    + X:\Records\Record Plan\Motion\Ch1_BIRDBOX\20230506123357076.h265
[23:22:03]    + title 1, chapter(s) 1 to 1
[23:22:03]    + container: hevc
[23:22:03]  * destination
[23:22:03]    + X:\Records\Record Plan\Motion\Ch1_BIRDBOX\20230506123357076.mp4
[23:22:03]    + container: MPEG-4 (libavformat)
[23:22:03]      + align initial A/V stream timestamps
[23:22:03]  * video track
[23:22:03]    + decoder: hevc 8-bit (yuv420p)
[23:22:03]    + filters
[23:22:03]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[23:22:03]      + Decomb (mode=39)
[23:22:03]      + Framerate Shaper (mode=2:rate=27000000/900000)
[23:22:03]        + frame rate: 20.000 fps -> peak rate limited to 30.000 fps
[23:22:03]      + Crop and Scale (width=1920:height=1080:crop-top=0:crop-bottom=0:crop-left=0:crop-right=0)
[23:22:03]        + source: 2304 * 1296, crop (0/0/0/0): 2304 * 1296, scale: 1920 * 1080
[23:22:03]    + Output geometry
[23:22:03]      + storage dimensions: 1920 x 1080
[23:22:03]      + pixel aspect ratio: 1 : 1
[23:22:03]      + display dimensions: 1920 x 1080
[23:22:03]    + encoder: H.264 (libx264)
[23:22:03]      + preset:  fast
[23:22:03]      + profile: main
[23:22:03]      + level:   4.0
[23:22:03]      + quality: 22.00 (RF)
[23:22:03]      + color profile: 1-1-1
[23:22:03]      + chroma location: left
[23:22:03] sync: expecting 0 video frames
[23:22:03] encx264: min-keyint: 20, keyint: 200
[23:22:03] encx264: encoding at constant RF 22.000000
[23:22:03] encx264: unparsed options: level=4.0:ref=2:8x8dct=0:weightp=1:subme=6:vbv-bufsize=25000:vbv-maxrate=20000:rc-lookahead=30
x264 [info]: using SAR=1/1
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2 UnalignedStack
x264 [info]: profile Main, level 4.0, 4:2:0, 8-bit
[23:22:03] sync: first pts video is 0
[hevc @ 00000259ef394700] PPS id out of range: 15
[23:22:32] reader: done. 0 scr changes
[23:22:35] work: average encoding speed for job is 39.944714 fps
[23:22:35] comb detect: heavy 1 | light 2 | uncombed 1199 | total 1202
[23:22:35] decomb: deinterlaced 1 | blended 2 | unfiltered 1199 | total 1202
[23:22:35] vfr: 1202 frames output, 0 dropped and 0 duped for CFR/PFR
[23:22:35] vfr: lost time: 0 (0 frames)
[23:22:35] vfr: gained time: 0 (0 frames) (0 not accounted for)
[23:22:35] hevc-decoder done: 1202 frames, 1 decoder errors
[23:22:35] sync: got 1202 frames, 0 expected
[23:22:35] sync: framerate min 20.000 fps, max 20.000 fps, avg 20.000 fps
x264 [info]: frame I:7     Avg QP:16.92  size:550402
x264 [info]: frame P:341   Avg QP:18.90  size: 38144
x264 [info]: frame B:854   Avg QP:24.55  size:  1339
x264 [info]: consecutive B-frames:  0.8%  7.5% 17.5% 74.2%
x264 [info]: mb I  I16..4:  3.8%  0.0% 96.2%
x264 [info]: mb P  I16..4:  0.1%  0.0%  0.5%  P16..4: 35.8%  6.7%  7.7%  0.0%  0.0%    skip:49.3%
x264 [info]: mb B  I16..4:  0.1%  0.0%  0.1%  B16..8:  1.2%  0.3%  0.1%  direct: 2.0%  skip:96.2%  L0:36.4% L1:54.8% BI: 8.7%
x264 [info]: coded y,uvDC,uvAC intra: 94.9% 80.9% 49.7% inter: 6.9% 9.4% 0.5%
x264 [info]: i16 v,h,dc,p: 25%  8% 35% 33%
x264 [info]: i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 17% 13% 14%  8% 10%  9%  9%  9% 10%
x264 [info]: i8c dc,h,v,p: 52% 20% 18%  9%
x264 [info]: Weighted P-Frames: Y:0.0% UV:0.0%
x264 [info]: ref P L0: 83.1% 16.9%
x264 [info]: ref B L0: 82.5% 17.5%
x264 [info]: ref B L1: 93.4%  6.6%
x264 [info]: kb/s:2396.48
[23:22:35] mux: track 0, 1202 frames, 18003282 bytes, 2394.45 kbps, fifo 1024
[23:22:35] Finished work at: Sat May 06 23:22:35 2023
[23:22:35] libhb: work result = 0

 # Job Completed!

[Deleted User 11865]

Your input is an H.265 elementary stream. It has no audio.

The files do have audio when played in Windows Media Player (and other programmes).

It must come with a separate audio file with e.g. the same name and a different extension (HandBrake does not support external audio files, although I am surprised that Windows Media Player actually would).

[shanebough]

I cannot see any other files - I copied the single file to another laptop and it plays with audio, so the audio must be contained within that file, right?

[Deleted User 11865]

Could be a proprietary format just close enough to an HEVC elementary stream to be recognized as such. What model camera do you have?

[s55]

The sample you uploaded is video only. Even then, the video appears to be a bit of a mess. (Not Unsurprising. It's quite common with camera devices. Their output is often unusable junk. Had to deal with this myself.)

I'm guessing there was maybe a plugin installed to allow WMP to play this as it won't play it here. VLC wouldn't play it either. MPC-HC does with difficulty (no audio). MediaInfo says Video Only as well.

It's a bit hit or miss whether these files can be transcoded into something workable or not. You could try ffmpeg to see if it's any better.

[shanebough]

All I know is it is this one...
https://gardenature.co.uk/pages/wifi-bi ... era-system

The video is recorded by XMEye VMS. Not sure if that is a factor.

[shanebough]

The two machines that can play this video both have XMEye VMS installed, so I guess WIndows Media must be picking up on a codec somehow.

[Deleted User 11865]

The video is recorded by XMEye VMS. Not sure if that is a factor.

Possibly. A quick web search provides anecdotal evidence that recordings made by this software can only be played by said software's built-in player.

Additionally, downloaded videos are encrypted and can only be played by the exclusive media player.

There's also https://image.makewebeasy.net/makeweb/0 ... อมพิวเ.pdf which doesn't address the possibility of processing the output in third-party software either.

It might be a good idea to look to see if you can find recording software (with support for your IP camera) that is also more flexible and/or better documented.

[shanebough]

Yeah - thanks Rodeo - I appreciate the research - I assumed h265 was a standard that all video software developers should follow, or that Handbrake was capable of using installed codec to cope with the proprietary formats, like WIndows Media can. It looks like I am at a dead end here. I have looked around for alternative software, but the couple that I tried a while back didn't recognise the camera. If anyone has switched from XMEye to something else that can be recommended, I'd love to hear about it.

[Deleted User 11865]

H.265 is a standard *video* compression format, that is usually placed in a container (e.g. the "MP4" file format) along with audio encoded in e.g. AAC.

HandBrake can decode H.265 video (even in elementary streams, but those -- real H.265 elementary streams, I mean -- only contain video frames). It cannot decode unknown video+audio combinations masquerading as H.265 elementary streams, however.

[shanebough]

Understood. So, no solution here for me then - but at least I understand why. Thanks for your generous time.