Subtitle tracks unavailable when using preset Apple 2160p60 4K HEVC Surround

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mbmast
Posts: 7
Joined: Thu May 03, 2018 7:32 pm

Subtitle tracks unavailable when using preset Apple 2160p60 4K HEVC Surround

Post by mbmast »

Using MakeMKV I rip a UHD and select a few subtitle tracks. When I choose the preset Apple 2160p60 4K HEVC Surround, none of the subtitle tracks are available for inclusion on the Subtitles tab and then Tracks > Add New Track (or Add All Remaining Tracks). If I choose a different preset, like H.265 MKV 2160p60, then the subtitle tracks are available for inclusion.

How do I include subtitles when using the preset Apple 2160p60 4K HEVC Surround?

HandBrake version 1.5.1

Operating system and version Windows 10 10.0.19044 N/A Build 19044

Code: Select all

HandBrake 1.5.1 (2022011000)
OS: Microsoft Windows NT 10.0.19044.0
CPU: Intel(R) Xeon(R) CPU E5-2640 v3 @ 2.60GHz
Ram: 8190 MB, 
GPU Information:
  VMware SVGA 3D - 8.16.7.5
Screen: 2560x1440
Temp Dir: C:\Users\mbmas\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake\
Data Dir: C:\Users\mbmas\AppData\Roaming\HandBrake

-------------------------------------------
[14:14:33] hb_init: starting libhb thread

 # Starting Scan ...

[14:14:33] CPU: Intel(R) Xeon(R) CPU E5-2640 v3 @ 2.60GHz
[14:14:33]  - Intel microarchitecture Haswell
[14:14:33]  - logical processor count: 16
[14:14:33] Intel Quick Sync Video support: no
[14:14:33] hb_scan: path=\\vmware-host\Shared Folders\E\Ripped MKVs\A Quiet Place Part II, title_index=0
src/libbluray/disc/disc.c:437: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:437: error opening file BDMV\BACKUP\index.bdmv
src/libbluray/bluray.c:2646: nav_get_title_list(\\vmware-host\Shared Folders\E\Ripped MKVs\A Quiet Place Part II\) failed
[14:14:33] bd: not a bd - trying as a stream/file instead
libdvdread: Could not open input:
libdvdread: Can't open \\vmware-host\Shared Folders\E\Ripped MKVs\A Quiet Place Part II for reading
libdvdread: Device \\vmware-host\Shared Folders\E\Ripped MKVs\A Quiet Place Part II inaccessible, CSS authentication not available.
libdvdread: DVDOpenFilePath:findDVDFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdnav: vm: vm: failed to read VIDEO_TS.IFO
[14:14:33] dvd: not a dvd - trying as a stream/file instead
[14:14:33] batch: scanning \\vmware-host\Shared Folders\E\Ripped MKVs\A Quiet Place Part II\A Quiet Place Part II-FPL_MainFeature_t00.mkv
Input #0, matroska,webm, from '\\vmware-host\Shared Folders\E\Ripped MKVs\A Quiet Place Part II\A Quiet Place Part II-FPL_MainFeature_t00.mkv':
  Metadata:
    title           : A Quiet Place Part II
    encoder         : libmakemkv v1.17.2 (1.3.10/1.5.2) win(x64-release)
    creation_time   : 2022-11-30T20:56:00.000000Z
  Duration: 01:37:00.83, start: 0.000000, bitrate: 67354 kb/s
  Chapters:
    Chapter #0:0: start 0.000000, end 399.107042
      Metadata:
        title           : Chapter 01
    Chapter #0:1: start 399.107042, end 736.110375
      Metadata:
        title           : Chapter 02
    Chapter #0:2: start 736.110375, end 1020.477792
      Metadata:
        title           : Chapter 03
    Chapter #0:3: start 1020.477792, end 1588.169917
      Metadata:
        title           : Chapter 04
    Chapter #0:4: start 1588.169917, end 2006.337667
      Metadata:
        title           : Chapter 05
    Chapter #0:5: start 2006.337667, end 2286.409125
      Metadata:
        title           : Chapter 06
    Chapter #0:6: start 2286.409125, end 2753.500750
      Metadata:
        title           : Chapter 07
    Chapter #0:7: start 2753.500750, end 3077.949875
      Metadata:
        title           : Chapter 08
    Chapter #0:8: start 3077.949875, end 3335.915917
      Metadata:
        title           : Chapter 09
    Chapter #0:9: start 3335.915917, end 3741.070667
      Metadata:
        title           : Chapter 10
    Chapter #0:10: start 3741.070667, end 4123.911458
      Metadata:
        title           : Chapter 11
    Chapter #0:11: start 4123.911458, end 4591.920667
      Metadata:
        title           : Chapter 12
    Chapter #0:12: start 4591.920667, end 4885.630750
      Metadata:
        title           : Chapter 13
    Chapter #0:13: start 4885.630750, end 5293.329708
      Metadata:
        title           : Chapter 14
    Chapter #0:14: start 5293.329708, end 5820.832000
      Metadata:
        title           : Chapter 15
  Stream #0:0(eng): Video: hevc (Main 10), yuv420p10le(tv, bt2020nc/bt2020/smpte2084), 3840x2160 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 23.98 tbc
    Metadata:
      BPS-eng         : 62447641
      DURATION-eng    : 01:37:00.815000000
      NUMBER_OF_FRAMES-eng: 139560
      NUMBER_OF_BYTES-eng: 45437020897
      SOURCE_ID-eng   : 001011
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.17.2 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2022-11-30 20:56:00
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
  Stream #0:1(eng): Audio: truehd, 48000 Hz, 7.1, s32 (24 bit) (default)
    Metadata:
      title           : Surround 7.1
      BPS-eng         : 4223828
      DURATION-eng    : 01:37:00.815000000
      NUMBER_OF_FRAMES-eng: 6984978
      NUMBER_OF_BYTES-eng: 3073265484
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.17.2 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2022-11-30 20:56:00
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
  Stream #0:2(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 640000
      DURATION-eng    : 01:37:00.832000000
      NUMBER_OF_FRAMES-eng: 181901
      NUMBER_OF_BYTES-eng: 465666560
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.17.2 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2022-11-30 20:56:00
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
  Stream #0:3(eng): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 8717
      DURATION-eng    : 01:18:01.322479166
      NUMBER_OF_FRAMES-eng: 673
      NUMBER_OF_BYTES-eng: 5101327
      SOURCE_ID-eng   : 0012A0
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.17.2 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2022-11-30 20:56:00
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
  Stream #0:4(eng): Subtitle: hdmv_pgs_subtitle (default)
    Metadata:
      BPS-eng         : 1743
      DURATION-eng    : 00:47:28.449770833
      NUMBER_OF_FRAMES-eng: 155
      NUMBER_OF_BYTES-eng: 620872
      SOURCE_ID-eng   : 0012A0
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.17.2 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2022-11-30 20:56:00
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
  Stream #0:5(deu): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 7201
      DURATION-eng    : 01:35:40.088520833
      NUMBER_OF_FRAMES-eng: 659
      NUMBER_OF_BYTES-eng: 5167319
      SOURCE_ID-eng   : 0012A6
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.17.2 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2022-11-30 20:56:00
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
  Stream #0:6(deu): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 1090
      DURATION-eng    : 01:35:40.088520833
      NUMBER_OF_FRAMES-eng: 169
      NUMBER_OF_BYTES-eng: 782775
      SOURCE_ID-eng   : 0012A6
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.17.2 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2022-11-30 20:56:00
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
  Stream #0:7(fra): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 6123
      DURATION-eng    : 01:35:40.088520833
      NUMBER_OF_FRAMES-eng: 615
      NUMBER_OF_BYTES-eng: 4393848
      SOURCE_ID-eng   : 0012AA
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.17.2 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2022-11-30 20:56:00
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
  Stream #0:8(fra): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 1040
      DURATION-eng    : 01:35:40.088520833
      NUMBER_OF_FRAMES-eng: 167
      NUMBER_OF_BYTES-eng: 746660
      SOURCE_ID-eng   : 0012AA
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.17.2 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2022-11-30 20:56:00
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
  Stream #0:9(ron): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 6359
      DURATION-eng    : 01:35:40.088520833
      NUMBER_OF_FRAMES-eng: 665
      NUMBER_OF_BYTES-eng: 4562852
      SOURCE_ID-eng   : 0012B5
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.17.2 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2022-11-30 20:56:00
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
[14:14:33] scan: decoding previews for title 1 (\\vmware-host\Shared Folders\E\Ripped MKVs\A Quiet Place Part II\A Quiet Place Part II-FPL_MainFeature_t00.mkv)
[14:14:33] scan: audio 0x1: truehd, rate=48000Hz, bitrate=1 English (TrueHD) (7.1 ch)
[14:14:33] scan: audio 0x2: ac3, rate=48000Hz, bitrate=640000 English (AC3) (5.1 ch) (640 kbps)
[14:14:42] scan: 10 previews, 3840x2160, 23.976 fps, autocrop = 278/278/0/0, aspect 16:9, PAR 1:1, color profile: 9-16-9, chroma location: topleft
[14:14:42] scan: mastering display metadata: r(0.6800,0.3200) g(0.2650,0.6900) b(0.1500 0.0600) wp(0.3127, 0.3290) min_luminance=0.005000, max_luminance=4000.000000
[14:14:42] scan: content light level: max_cll=1000, max_fall=216
[14:14:42] libhb: scan thread found 1 valid title(s)

 # Scan Finished ...

[14:14:42] decomb: deinterlaced 1 | blended 0 | unfiltered 0 | total 1
[14:14:59] decomb: deinterlaced 1 | blended 0 | unfiltered 0 | total 1

mbmast
Posts: 7
Joined: Thu May 03, 2018 7:32 pm

Re: Subtitle tracks unavailable when using preset Apple 2160p60 4K HEVC Surround

Post by mbmast »

Update: I should add the my objective is to include the subtitles as soft subtitles. I don't want any of the subtitles burned onto the video.
Woodstock
Veteran User
Posts: 4521
Joined: Tue Aug 27, 2013 6:39 am

Re: Subtitle tracks unavailable when using preset Apple 2160p60 4K HEVC Surround

Post by Woodstock »

"Apple 2160p60 4K HEVC Surround" defaults to MP4 file output, which is not compatible with PGS subtitles. The SINGLE track you select MUST be burned in.

What do you get when you specify an MKV-type file output?
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