I've been using Handbrake for years without issues until recently. The program stopped abruptly during encoding and Windows gave me this popup message saying a problem caused the program to stop working correctly.
I posted this here months ago and received no reply.
Steps to reproduce the problem (If Applicable):
HandBrake version (e.g., 1.0.0):
1.3.1
Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
Windows 10 Pro 64
HandBrake Activity Log ***required*** (see How-to get an activity log)
Code: Select all
HandBrake 1.3.1 (2020010400)
OS: Microsoft Windows NT 10.0.18363.0
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Ram: 16075 MB,
GPU Information:
Intel(R) HD Graphics 4000 - 10.18.10.4358
Screen: 1920x1200
Temp Dir: C:\Users\NameRedacted\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\NameRedacted\AppData\Roaming\HandBrake
-------------------------------------------
# Starting Encode ...
[02:27:13] base preset: Fast 720p30
[14:27:13] hb_init: starting libhb thread
[14:27:13] Starting work at: Wed May 13 14:27:13 2020
[14:27:13] 1 job(s) to process
[14:27:13] json job:
{
"Audio": {
"AudioList": [
{
"Bitrate": 160,
"DRC": 0.0,
"Encoder": "av_aac",
"Gain": 0.0,
"Mixdown": 4,
"NormalizeMixLevel": false,
"Samplerate": 0,
"Name": "Surround 5.1",
"Track": 0,
"DitherMethod": 0
}
],
"CopyMask": [
"copy:aac",
"copy:ac3",
"copy:dtshd",
"copy:dts",
"copy:eac3",
"copy:flac",
"copy:mp3",
"copy:truehd"
],
"FallbackEncoder": "ac3"
},
"Destination": {
"ChapterList": [
{
"Name": "Chapter 1"
},
{
"Name": "Chapter 2"
},
{
"Name": "Chapter 3"
},
{
"Name": "Chapter 4"
},
{
"Name": "Chapter 5"
},
{
"Name": "Chapter 6"
},
{
"Name": "Chapter 7"
},
{
"Name": "Chapter 8"
},
{
"Name": "Chapter 9"
},
{
"Name": "Chapter 10"
},
{
"Name": "Chapter 11"
},
{
"Name": "Chapter 12"
},
{
"Name": "Chapter 13"
},
{
"Name": "Chapter 14"
},
{
"Name": "Chapter 15"
},
{
"Name": "Chapter 16"
},
{
"Name": "Chapter 17"
},
{
"Name": "Chapter 18"
},
{
"Name": "Chapter 19"
},
{
"Name": "Chapter 20"
},
{
"Name": "Chapter 21"
},
{
"Name": "Chapter 22"
},
{
"Name": "Chapter 23"
},
{
"Name": "Chapter 24"
},
{
"Name": "Chapter 25"
},
{
"Name": "Chapter 26"
},
{
"Name": "Chapter 27"
},
{
"Name": "Chapter 28"
},
{
"Name": "Chapter 29"
},
{
"Name": "Chapter 30"
}
],
"ChapterMarkers": true,
"AlignAVStart": true,
"File": "Z:\\a HandBrake Output\\NameRedacted-1.m4v",
"Mp4Options": {
"IpodAtom": false,
"Mp4Optimize": false
},
"Mux": "mp4"
},
"Filters": {
"FilterList": [
{
"ID": 4,
"Settings": {
"mode": "7"
}
},
{
"ID": 3,
"Settings": {
"block-height": "16",
"block-thresh": "40",
"block-width": "16",
"filter-mode": "2",
"mode": "3",
"motion-thresh": "1",
"spatial-metric": "2",
"spatial-thresh": "1"
}
},
{
"ID": 12,
"Settings": {
"crop-bottom": "22",
"crop-left": "0",
"crop-right": "0",
"crop-top": "22",
"height": "720",
"width": "1280"
}
},
{
"ID": 6,
"Settings": {
"mode": "2",
"rate": "27000000/900000"
}
}
]
},
"PAR": {
"Num": 270,
"Den": 259
},
"Metadata": {},
"SequenceID": 0,
"Source": {
"Angle": 1,
"Range": {
"Type": "chapter",
"Start": 1,
"End": 30
},
"Title": 1,
"Path": "E:\\aa Video.Blu-Ray\\NameRedacted.mkv"
},
"Subtitle": {
"Search": {
"Burn": true,
"Default": false,
"Enable": true,
"Forced": true
},
"SubtitleList": []
},
"Video": {
"Encoder": "x264",
"Level": "3.1",
"TwoPass": false,
"Turbo": false,
"ColorMatrixCode": 0,
"Options": "",
"Preset": "fast",
"Profile": "main",
"Quality": 21.0,
"QSV": {
"Decode": false,
"AsyncDepth": 0
}
}
}
[14:27:13] CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
[14:27:13] - Intel microarchitecture Ivy Bridge
[14:27:13] - logical processor count: 8
[14:27:13] Intel Quick Sync Video support: yes
[14:27:13] - Intel Media SDK hardware: API 1.11 (minimum: 1.3)
[14:27:13] - H.264 encoder: yes
[14:27:13] - preferred implementation: hardware (any) via D3D11
[14:27:13] - capabilities (hardware): vsinfo opt1 opt2+extbrc+ib_adapt+nmpslice
[14:27:13] - H.265 encoder: no
[14:27:13] hb_scan: path=E:\aa Video.Blu-Ray\NameRedacted.mkv, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image E:\aa Video.Blu-Ray\NameRedacted.mkv
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
src/libbluray/bluray.c:2585: nav_get_title_list(E:\aa Video.Blu-Ray\NameRedacted.mkv\) failed
[14:27:13] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[14:27:13] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'E:\aa Video.Blu-Ray\NameRedacted.mkv':
Metadata:
title : NameRedacted
encoder : libmakemkv v1.10.10 (1.3.5/1.4.7) win(x64-release)
creation_time : 2018-02-02T20:54:14.000000Z
Duration: 01:53:18.83, start: 0.000000, bitrate: 27404 kb/s
Chapter #0:0: start 0.000000, end 191.983458
Metadata:
title : Chapter 01
Chapter #0:1: start 191.983458, end 309.309000
Metadata:
title : Chapter 02
Chapter #0:2: start 309.309000, end 408.324583
Metadata:
title : Chapter 03
Chapter #0:3: start 408.324583, end 771.020250
Metadata:
title : Chapter 04
Chapter #0:4: start 771.020250, end 941.023417
Metadata:
title : Chapter 05
Chapter #0:5: start 941.023417, end 1027.443083
Metadata:
title : Chapter 06
Chapter #0:6: start 1027.443083, end 1060.976583
Metadata:
title : Chapter 07
Chapter #0:7: start 1060.976583, end 1169.835333
Metadata:
title : Chapter 08
Chapter #0:8: start 1169.835333, end 1387.803083
Metadata:
title : Chapter 09
Chapter #0:9: start 1387.803083, end 1626.958667
Metadata:
title : Chapter 10
Chapter #0:10: start 1626.958667, end 1970.343375
Metadata:
title : Chapter 11
Chapter #0:11: start 1970.343375, end 2354.268583
Metadata:
title : Chapter 12
Chapter #0:12: start 2354.268583, end 2519.433583
Metadata:
title : Chapter 13
Chapter #0:13: start 2519.433583, end 2681.553875
Metadata:
title : Chapter 14
Chapter #0:14: start 2681.553875, end 2963.251958
Metadata:
title : Chapter 15
Chapter #0:15: start 2963.251958, end 3095.675917
Metadata:
title : Chapter 16
Chapter #0:16: start 3095.675917, end 3267.931333
Metadata:
title : Chapter 17
Chapter #0:17: start 3267.931333, end 3478.391583
Metadata:
title : Chapter 18
Chapter #0:18: start 3478.391583, end 3983.229250
Metadata:
title : Chapter 19
Chapter #0:19: start 3983.229250, end 4340.878208
Metadata:
title : Chapter 20
Chapter #0:20: start 4340.878208, end 4553.549000
Metadata:
title : Chapter 21
Chapter #0:21: start 4553.549000, end 4994.823167
Metadata:
title : Chapter 22
Chapter #0:22: start 4994.823167, end 5229.724500
Metadata:
title : Chapter 23
Chapter #0:23: start 5229.724500, end 5319.022042
Metadata:
title : Chapter 24
Chapter #0:24: start 5319.022042, end 5734.186792
Metadata:
title : Chapter 25
Chapter #0:25: start 5734.186792, end 5836.372208
Metadata:
title : Chapter 26
Chapter #0:26: start 5836.372208, end 6055.799750
Metadata:
title : Chapter 27
Chapter #0:27: start 6055.799750, end 6276.186583
Metadata:
title : Chapter 28
Chapter #0:28: start 6276.186583, end 6417.869792
Metadata:
title : Chapter 29
Chapter #0:29: start 6417.869792, end 6798.833708
Metadata:
title : Chapter 30
Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
Metadata:
BPS-eng : 25883521
DURATION-eng : 01:53:18.833708333
NUMBER_OF_FRAMES-eng: 163009
NUMBER_OF_BYTES-eng: 21997217610
SOURCE_ID-eng : 001011
_STATISTICS_WRITING_APP-eng: MakeMKV v1.10.10 win(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2018-02-02 20:54:14
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s (default)
Metadata:
title : Surround 5.1
BPS-eng : 1509000
DURATION-eng : 01:53:18.837333333
NUMBER_OF_FRAMES-eng: 637391
NUMBER_OF_BYTES-eng: 1282430692
SOURCE_ID-eng : 001100
_STATISTICS_WRITING_APP-eng: MakeMKV v1.10.10 win(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2018-02-02 20:54:14
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:2(eng): Subtitle: hdmv_pgs_subtitle
Metadata:
BPS-eng : 56559
DURATION-eng : 01:48:09.337020833
NUMBER_OF_FRAMES-eng: 3034
NUMBER_OF_BYTES-eng: 7889686
NUMBER_OF_BYTES_UNCOMPRESSED-eng: 45879130
SOURCE_ID-eng : 001200
_STATISTICS_WRITING_APP-eng: MakeMKV v1.10.10 win(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2018-02-02 20:54:14
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES NUMBER_OF_BYTES_UNCOMPRESSED SOURCE_ID
[14:27:13] scan: decoding previews for title 1
[14:27:13] scan: audio 0x1: dca, rate=48000Hz, bitrate=1536000 English (DTS) (5.1 ch) (1536 kbps)
[14:27:14] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 22/22/0/0, aspect 16:9, PAR 1:1
[14:27:14] scan: supported video decoders: avcodec qsv
[14:27:14] libhb: scan thread found 1 valid title(s)
[14:27:14] Starting Task: Subtitle Scan
[14:27:15] job configuration:
[14:27:15] * source
[14:27:15] + E:\aa Video.Blu-Ray\NameRedacted.mkv
[14:27:15] + title 1, chapter(s) 1 to 30
[14:27:15] + container: matroska,webm
[14:27:15] + data rate: 27404 kbps
[14:27:15] * destination
[14:27:15] + Z:\a HandBrake Output\NameRedacted-1.m4v
[14:27:15] + container: MPEG-4 (libavformat)
[14:27:15] + align initial A/V stream timestamps
[14:27:15] + chapter markers
[14:27:15] * video track
[14:27:15] + decoder: h264
[14:27:15] + filters
[14:27:15] + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[14:27:15] + Decomb (mode=39)
[14:27:15] + Framerate Shaper (mode=2:rate=27000000/900000)
[14:27:15] + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[14:27:15] + Crop and Scale (width=1280:height=720:crop-top=22:crop-bottom=22:crop-left=0:crop-right=0)
[14:27:15] + source: 1920 * 1080, crop (22/22/0/0): 1920 * 1036, scale: 1280 * 720
[14:27:15] + Output geometry
[14:27:15] + storage dimensions: 1280 x 720
[14:27:15] + pixel aspect ratio: 270 : 259
[14:27:15] + display dimensions: 1334 x 720
[14:27:15] * Foreign Audio Search: Render/Burn-in, Forced Only
[14:27:15] + subtitle, English [PGS] (track 0, id 0x2, Picture)
[14:27:15] sync: expecting 163008 video frames
[14:30:05] reader: done. 1 scr changes
[14:30:05] work: average encoding speed for job is 0.000000 fps
[14:30:05] comb detect: heavy 0 | light 0 | uncombed 0 | total 0
[14:30:05] decomb: deinterlaced 0 | blended 0 | unfiltered 0 | total 0
[14:30:05] vfr: 0 frames output, 0 dropped and 0 duped for CFR/PFR
[14:30:05] vfr: lost time: 0 (0 frames)
[14:30:05] vfr: gained time: 0 (0 frames) (0 not accounted for)
[14:30:05] h264-decoder done: 0 frames, 0 decoder errors
[14:30:05] sync: got 0 frames, 163008 expected
[14:30:05] Subtitle track 0 (id 0x2) 'English [PGS]': 1518 hits (0 forced)
[14:30:05] No candidate detected during subtitle scan
[14:30:05] Starting Task: Encoding Pass
[14:30:05] job configuration:
[14:30:05] * source
[14:30:05] + E:\aa Video.Blu-Ray\NameRedacted.mkv
[14:30:05] + title 1, chapter(s) 1 to 30
[14:30:05] + container: matroska,webm
[14:30:05] + data rate: 27404 kbps
[14:30:05] * destination
[14:30:05] + Z:\a HandBrake Output\NameRedacted-1.m4v
[14:30:05] + container: MPEG-4 (libavformat)
[14:30:05] + align initial A/V stream timestamps
[14:30:05] + chapter markers
[14:30:05] * video track
[14:30:05] + decoder: h264
[14:30:05] + filters
[14:30:05] + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[14:30:05] + Decomb (mode=39)
[14:30:05] + Framerate Shaper (mode=2:rate=27000000/900000)
[14:30:05] + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[14:30:05] + Crop and Scale (width=1280:height=720:crop-top=22:crop-bottom=22:crop-left=0:crop-right=0)
[14:30:05] + source: 1920 * 1080, crop (22/22/0/0): 1920 * 1036, scale: 1280 * 720
[14:30:05] + Output geometry
[14:30:05] + storage dimensions: 1280 x 720
[14:30:05] + pixel aspect ratio: 270 : 259
[14:30:05] + display dimensions: 1334 x 720
[14:30:05] + encoder: H.264 (libx264)
[14:30:05] + preset: fast
[14:30:05] + profile: main
[14:30:05] + level: 3.1
[14:30:05] + quality: 21.00 (RF)
[14:30:05] + color profile: 1-1-1
[14:30:05] * audio track 1
[14:30:05] + name: Surround 5.1
[14:30:05] + decoder: English (DTS) (5.1 ch) (1536 kbps) (track 1, id 0x1)
[14:30:05] + bitrate: 1536 kbps, samplerate: 48000 Hz
[14:30:05] + mixdown: Stereo
[14:30:05] + dither: none
[14:30:05] + encoder: AAC (libavcodec)
[14:30:05] + bitrate: 160 kbps, samplerate: 48000 Hz
[14:30:05] sync: expecting 163008 video frames
[14:30:05] encx264: min-keyint: 24, keyint: 240
[14:30:05] encx264: encoding at constant RF 21.000000
[14:30:05] encx264: unparsed options: level=3.1:ref=2:8x8dct=0:weightp=1:subme=6:vbv-bufsize=14000:vbv-maxrate=14000:rc-lookahead=30
x264 [info]: using SAR=270/259
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX
x264 [info]: profile Main, level 3.1, 4:2:0, 8-bit
[14:30:06] sync: first pts video is 0
[14:30:06] sync: "Chapter 1" (1) at frame 1 time 0
[14:30:06] sync: first pts audio 0x1 is 0
[14:31:28] sync: "Chapter 2" (2) at frame 4607 time 17289772
[14:32:22] sync: "Chapter 3" (3) at frame 7417 time 27837810
[14:33:14] sync: "Chapter 4" (4) at frame 9791 time 36749212
[14:36:29] sync: "Chapter 5" (5) at frame 18489 time 69399330
[14:37:58] sync: "Chapter 6" (6) at frame 22564 time 84695861
[14:38:47] sync: "Chapter 7" (7) at frame 24637 time 92477385
[14:39:08] sync: "Chapter 8" (8) at frame 25439 time 95487892
[14:40:14] sync: "Chapter 9" (9) at frame 28051 time 105292687
[14:42:23] sync: "Chapter 10" (10) at frame 33278 time 124913538
[14:44:44] sync: "Chapter 11" (11) at frame 39009 time 146426280
[14:48:07] sync: "Chapter 12" (12) at frame 47244 time 177338411
[14:51:54] sync: "Chapter 13" (13) at frame 56447 time 211884172
[14:53:31] sync: "Chapter 14" (14) at frame 60407 time 226749022
[14:55:03] sync: "Chapter 15" (15) at frame 64294 time 241339848
[14:57:19] sync: "Chapter 16" (16) at frame 71048 time 266692676
[14:58:23] sync: "Chapter 17" (17) at frame 74223 time 278610832
[14:59:47] sync: "Chapter 18" (18) at frame 78356 time 294125081