Video Encoder QuickSync 265 Not Recognized

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Grain
Posts: 4
Joined: Sat Oct 13, 2018 5:35 pm

Video Encoder QuickSync 265 Not Recognized

Post by Grain » Tue Sep 17, 2019 12:37 pm

Description of problem or question:
I've recently had issues with using one of my 265 presets. Perhaps a driver update lost something? See the log below, thanks.


HandBrake Activity Log ***required***

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HandBrake 1.2.2 (2019022300)
OS: Microsoft Windows NT 10.0.17763.0
CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
Ram: 16286 MB, 
GPU Information:
  Intel(R) HD Graphics 530 - 25.20.100.6472
  AMD Radeon (TM) RX 480 - 25.20.14003.1010
Screen: 1920x1080
Temp Dir: C:\Users\bigbl\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\bigbl\AppData\Roaming\HandBrake

-------------------------------------------


# Starting Encode ...

[06:09:25] hb_init: starting libhb thread

# Failed to start encoding ...
System.ArgumentException: Video encoder QuickSyncH265 not recognized.
   at HandBrakeWPF.Services.Encode.Factories.EncodeTaskFactory.CreateVideo(EncodeTask job, HBConfiguration configuration) in D:\Development\HandBrake\handbrake-release\win\CS\HandBrakeWPF\Services\Encode\Factories\EncodeTaskFactory.cs:line 0
   at HandBrakeWPF.Services.Encode.Factories.EncodeTaskFactory.Create(EncodeTask job, HBConfiguration configuration) in D:\Development\HandBrake\handbrake-release\win\CS\HandBrakeWPF\Services\Encode\Factories\EncodeTaskFactory.cs:line 62
   at HandBrakeWPF.Services.Encode.LibEncode.Start(EncodeTask task, HBConfiguration configuration) in D:\Development\HandBrake\handbrake-release\win\CS\HandBrakeWPF\Services\Encode\LibEncode.cs:line 112



Woodstock
Veteran User
Posts: 3266
Joined: Tue Aug 27, 2013 6:39 am

Re: Video Encoder QuickSync 265 Not Recognized

Post by Woodstock » Tue Sep 17, 2019 1:44 pm

At the start of the scan, you left out the portion where handbrake probed the QSV capabilities. If your hardware or the video driver doesn't have QSV h265 support, you will get errors if you try to use it.

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