How do I get help if I can't find the activity log?

HandBrake for Mac support
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An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
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PhilBates
Posts: 4
Joined: Thu Jan 17, 2019 12:50 am

How do I get help if I can't find the activity log?

Post by PhilBates » Fri Jan 18, 2019 12:56 am

Description of problem or question:
No logs are being written.
Can't find the log, nothing is in the EncodeLogs folder.

I noticed that my previous post looks like it was removed. Am I disqualified from getting help if I can't find the log?


Steps to reproduce the problem (If Applicable):
Just install Handbrake



HandBrake version (e.g., 1.0.0):
1.2.0



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
MacOS Mojave
Version 10.14.1



HandBrake Activity Log ***required*** (see How-to get an activity log)
I know I am required to have an activity log, but I cannot find it.

I did find an Activity folder, but the text is too long to paste here. What do I do?


Code: Select all

Please replace this text with the contents of your log file between the two code tags - OR -  provide a pastebin URL in place of these 3 lines.
Thank you,
Phil

Woodstock
Veteran User
Posts: 3014
Joined: Tue Aug 27, 2013 6:39 am

Re: How do I get help if I can't find the activity log?

Post by Woodstock » Fri Jan 18, 2019 5:14 am

If the text is too long, it can be posted to a site like pastebin, and a link to it posted.

As for your "missing post", are you referring to viewtopic.php?f=5&t=38642&p=182193#p182193 ?

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BradleyS
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Posts: 1525
Joined: Thu Aug 09, 2007 12:16 pm

Re: How do I get help if I can't find the activity log?

Post by BradleyS » Fri Jan 18, 2019 7:06 am

Don't worry, you're not disqualified. Thanks for making an effort to find your log(s). :)

Latest HandBrake for Windows has a convenient button on the Queue window for opening the logs directory. Is there anything there?

PhilBates
Posts: 4
Joined: Thu Jan 17, 2019 12:50 am

Re: How do I get help if I can't find the activity log?

Post by PhilBates » Wed Jan 23, 2019 5:36 pm

"Latest HandBrake for Windows has a convenient button on the Queue window for opening the logs directory. Is there anything there?"

I'm on a Mac.

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BradleyS
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Posts: 1525
Joined: Thu Aug 09, 2007 12:16 pm

Re: How do I get help if I can't find the activity log?

Post by BradleyS » Wed Jan 23, 2019 6:47 pm

Oops, I misread. On Mac, you can open the Activity Log window, right click (or control+click) and select Open Activity Logs Directory In Finder.

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