Crashing when scanning source from MakeMKV Backups.

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drksky
Posts: 2
Joined: Sat Jan 05, 2019 9:03 pm

Crashing when scanning source from MakeMKV Backups.

Post by drksky » Sat Jan 05, 2019 9:17 pm

Description of problem or question:
Crashes when Scanning Source from MakeMKV backup. App says "scanning source" freezes and crashes. Throws unhandled exception for .NET in Windows event log.



Steps to reproduce the problem (If Applicable):
Open Handbrake, drag MakeMKV backup to window. Or, Folder Scan and select backup folder.



HandBrake version (e.g., 1.0.0):
1.2.0 and Nightly build



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

Windows 10 Home, Version 1803, Build 17134.472


HandBrake Activity Log ***required*** (see How-to get an activity log)

Activity log below is identical for several different backups, with the exception of the name, obviously. No issues prior to my last three backup encode attempts.

Code: Select all

[13:11:37] hb_init: starting libhb thread

 # Starting Scan ...

[13:11:37] CPU: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
[13:11:37]  - Intel microarchitecture Haswell
[13:11:37]  - logical processor count: 8
[13:11:37] Intel Quick Sync Video support: yes
[13:11:37]  - Intel Media SDK hardware: API 1.20 (minimum: 1.3)
[13:11:37]  - H.264 encoder: yes
[13:11:37]     - preferred implementation: hardware (any) via D3D11
[13:11:37]     - capabilities (hardware):  breftype icq+la+i+downs vsinfo opt1 opt2+mbbrc+extbrc+trellis+ib_adapt+nmpslice
[13:11:37]  - H.265 encoder: no
[13:11:37] hb_scan: path=E:\Media\Movies\backup\PANS_LABYRINTH, title_index=0

Woodstock
Veteran User
Posts: 3125
Joined: Tue Aug 27, 2013 6:39 am

Re: Crashing when scanning source from MakeMKV Backups.

Post by Woodstock » Sun Jan 06, 2019 2:00 am

Do you have the event logs with the unhandled exception information?

drksky
Posts: 2
Joined: Sat Jan 05, 2019 9:03 pm

Re: Crashing when scanning source from MakeMKV Backups.

Post by drksky » Sun Jan 06, 2019 3:27 am

Ask and ye shall receive. There's always three events. An information from Windows Error Reporting, then an Error from Application Error and finally and Error from .NET Runtime. Couple more things that might get asked:
- Last Windows Update was on 12/22, but I have successfully encoded a backup since then
- Only thing I can think of that has changed on the system is I installed the latest GeForce Game Ready Driver, but I can't imagine that would have any effect here.

Information Event

Code: Select all

Log Name:      Application
Source:        Windows Error Reporting
Date:          1/5/2019 16:48:17
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Bender
Description:
Fault bucket 1919248860218479856, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: HandBrake.exe
P2: 1.2.0.0
P3: 5c17b8f5
P4: ntdll.dll
P5: 10.0.17134.471
P6: 7e614c22
P7: c0000005
P8: 000000000008ab46
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER57A0.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59A5.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59B6.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59B4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59D4.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HandBrake.exe_e47239ed7ea58e7981ee94c8727c37cb937c0dc_ffd5d7ad_0a2a5d2e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 56bf5181-f334-4104-8751-70ce017d4d70
Report Status: 268435456
Hashed bucket: 39b525ede2317962caa28aab74e554f0
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-01-05T22:48:17.765468400Z" />
    <EventRecordID>30739</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Bender</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1919248860218479856</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>HandBrake.exe</Data>
    <Data>1.2.0.0</Data>
    <Data>5c17b8f5</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.17134.471</Data>
    <Data>7e614c22</Data>
    <Data>c0000005</Data>
    <Data>000000000008ab46</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER57A0.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59A5.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59B6.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59B4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59D4.tmp.txt</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HandBrake.exe_e47239ed7ea58e7981ee94c8727c37cb937c0dc_ffd5d7ad_0a2a5d2e</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>56bf5181-f334-4104-8751-70ce017d4d70</Data>
    <Data>268435456</Data>
    <Data>39b525ede2317962caa28aab74e554f0</Data>
    <Data>0</Data>
  </EventData>
</Event>
Error from Application Error Source

Code: Select all

Log Name:      Application
Source:        Application Error
Date:          1/5/2019 16:48:16
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Bender
Description:
Faulting application name: HandBrake.exe, version: 1.2.0.0, time stamp: 0x5c17b8f5
Faulting module name: ntdll.dll, version: 10.0.17134.471, time stamp: 0x7e614c22
Exception code: 0xc0000005
Fault offset: 0x000000000008ab46
Faulting process id: 0x1a30
Faulting application start time: 0x01d4a548bb860e38
Faulting application path: E:\Program Files\HandBrake\HandBrake.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 56bf5181-f334-4104-8751-70ce017d4d70
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-01-05T22:48:16.162665700Z" />
    <EventRecordID>30738</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Bender</Computer>
    <Security />
  </System>
  <EventData>
    <Data>HandBrake.exe</Data>
    <Data>1.2.0.0</Data>
    <Data>5c17b8f5</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.17134.471</Data>
    <Data>7e614c22</Data>
    <Data>c0000005</Data>
    <Data>000000000008ab46</Data>
    <Data>1a30</Data>
    <Data>01d4a548bb860e38</Data>
    <Data>E:\Program Files\HandBrake\HandBrake.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>56bf5181-f334-4104-8751-70ce017d4d70</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
Error from .NET Runtime Source

Code: Select all

Log Name:      Application
Source:        .NET Runtime
Date:          1/5/2019 16:48:16
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Bender
Description:
Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFEF2FCAB46

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-01-05T22:48:16.002542500Z" />
    <EventRecordID>30737</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Bender</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFEF2FCAB46
</Data>
  </EventData>
</Event>

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