RivaTuner / MSI Afterburner Users Please Read

HandBrake for Windows support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Post Reply
User avatar
s55
HandBrake Team
Posts: 9522
Joined: Sun Dec 24, 2006 1:05 pm

RivaTuner / MSI Afterburner Users Please Read

Post by s55 » Sat Jun 17, 2017 6:40 pm

Symptom
HandBrake will fail to run / open if you have either RivaTuner or MSI Afterburner Installed and running.

Resolution
Add an exception for HandBrake.exe and it should allow the app to launch or simply close both applications and make sure they are not running in the background.

mduell
Veteran User
Posts: 6630
Joined: Sat Apr 21, 2007 8:54 pm

Re: RivaTuner / MSI Afterburner Users Please Read

Post by mduell » Sat Jun 17, 2017 7:51 pm

Probability they read this before posting: near-zero

setzer715
New User
Posts: 1
Joined: Sun Jul 09, 2017 10:55 pm

Re: RivaTuner / MSI Afterburner Users Please Read

Post by setzer715 » Sun Jul 09, 2017 10:56 pm

I read this first! Thanks, Handbrake working again!

olofono
New User
Posts: 1
Joined: Thu Aug 10, 2017 10:43 am

Re: RivaTuner / MSI Afterburner Users Please Read

Post by olofono » Thu Aug 10, 2017 10:44 am

How can i do that? Someone can help me pls?

D3Seeker
Posts: 1
Joined: Sun Aug 27, 2017 8:13 pm

Re: RivaTuner / MSI Afterburner Users Please Read

Post by D3Seeker » Sun Aug 27, 2017 8:16 pm

Is there a real reason why this is the case? Or is this a scenario of, It just doesn't work, If you wanna use this software don't have the other thing installed...... You know, details as to why something that shouldn't conflict seems to be causing issue

2mg
Posts: 5
Joined: Fri Sep 22, 2017 7:06 pm

Re: RivaTuner / MSI Afterburner Users Please Read

Post by 2mg » Fri Sep 22, 2017 8:05 pm

Will it fail if it's NOT running (both MSI AB and RTSS)?

User avatar
s55
HandBrake Team
Posts: 9522
Joined: Sun Dec 24, 2006 1:05 pm

Re: RivaTuner / MSI Afterburner Users Please Read

Post by s55 » Fri Sep 22, 2017 8:37 pm

There are potentially other applications which hook Direct 3D that could cause this. These are two ones we know about.

There have also be instances in the past with corrupted system / .NET framework files etc that have caused problems too. Usually those trigger some kind of error though.

Plausiblejosh
Posts: 7
Joined: Tue Sep 18, 2018 7:23 pm

Re: RivaTuner / MSI Afterburner Users Please Read

Post by Plausiblejosh » Tue Sep 18, 2018 10:00 pm

olofono wrote:
Thu Aug 10, 2017 10:44 am
How can i do that? Someone can help me pls?
Anyone going to actually tell us how to do this? It's been a year.
Last edited by Plausiblejosh on Wed Sep 19, 2018 4:04 pm, edited 1 time in total.

rollin_eng
Veteran User
Posts: 3146
Joined: Wed May 04, 2011 11:06 pm

Re: RivaTuner / MSI Afterburner Users Please Read

Post by rollin_eng » Wed Sep 19, 2018 7:27 am

s55 wrote:
Sat Jun 17, 2017 6:40 pm
Symptom
HandBrake will fail to run / open if you have either RivaTuner or MSI Afterburner Installed and running.

Resolution
Add an exception for HandBrake.exe and it should allow the app to launch or simply close both applications and make sure they are not running in the background.

Woodstock
Veteran User
Posts: 3184
Joined: Tue Aug 27, 2013 6:39 am

Re: RivaTuner / MSI Afterburner Users Please Read

Post by Woodstock » Wed Sep 19, 2018 1:48 pm

One would think that anyone running one of these applications is doing so deliberately, and they would know how to operate it. They might not know about NEEDING to add exceptions, but the program should have a menu item for administering such things.

Of course, in the modern world, people install things because they do not question marketing hype, so they don't even know they have a problematic application installed...

Scryptic
New User
Posts: 1
Joined: Thu Nov 29, 2018 3:35 am

Re: RivaTuner / MSI Afterburner Users Please Read

Post by Scryptic » Thu Nov 29, 2018 3:40 am

mduell wrote:
Sat Jun 17, 2017 7:51 pm
Probability they read this before posting: near-zero
I have riva and afterburner installed and I read this. 'Probability' just changed a weee bit. :D

mduell
Veteran User
Posts: 6630
Joined: Sat Apr 21, 2007 8:54 pm

Re: RivaTuner / MSI Afterburner Users Please Read

Post by mduell » Fri Nov 30, 2018 4:25 am

Still near-zero.

Post Reply