Failed Conversion

HandBrake for Mac support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Post Reply
marc
Posts: 10
Joined: Mon Sep 27, 2021 3:49 am

Failed Conversion

Post by marc »

Description of problem or question:
Handbrake does not start Conversion,



Steps to reproduce the problem (If Applicable):

Happens after a succesful conversion of another movie. I quit Handbrake and restart, same problem. This happens with both ISO and TS_Video format.The only work around I have found is to uninstall Handbrake, restart the computer and re install Handbrake. There must be a cache somewhere with the wrong parameter that I should be able to clear and reset, but I have not been able to find it. Any suggestions?


HandBrake version (e.g., 1.0.0):

Handbrake 1.4.2


Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

MacOS High Sierra 11.6


HandBrake Activity Log ***required*** (see How-to get an activity log)

[11:56:14] macgui: Handbrake Version: 1.4.2 (2021100300)
[11:56:14] Compile-time hardening features are enabled
[11:56:14] hb_init: starting libhb thread
[11:56:27] macgui: ScanCore scanning titles with a duration of 10 seconds or more
[11:56:27] CPU: Intel(R) Core(TM) i7-5775R CPU @ 3.30GHz
[11:56:27] - logical processor count: 8
[11:56:27] hb_scan: path=/Volumes/Public/Public Movies/The Last of the Mohicans (United States)/VIDEO_TS, title_index=0
disc.c:437: error opening file BDMV/index.bdmv
disc.c:437: error opening file BDMV/BACKUP/index.bdmv
bluray.c:2646: nav_get_title_list(/Volumes/Public/Public Movies/The Last of the Mohicans (United States)/VIDEO_TS/) failed
[11:56:27] bd: not a bd - trying as a stream/file instead
libdvdread: Couldn't find device name.
libdvdnav: Can't read name block. Probably not a DVD-ROM device.
libdvdread: Couldn't find device name.
[11:56:27] scan: DVD has 8 title(s)
[11:56:27] scan: scanning title 1
[11:56:27] scan: duration is 01:56:42 (7002333 ms)
[11:56:27] pgc_id: 1, pgn: 1: pgc: 0x7fda13734dd0
[11:56:27] scan: checking audio 1
[11:56:27] scan: id=0x88bd, lang=English (DTS), 3cc=eng ext=1
[11:56:27] scan: checking audio 2
[11:56:27] scan: id=0x81bd, lang=English (AC3), 3cc=eng ext=1
[11:56:27] scan: checking audio 3
[11:56:27] scan: id=0x82bd, lang=English (AC3), 3cc=eng ext=1
[11:56:27] scan: checking audio 4
[11:56:27] scan: id=0x83bd, lang=Francais (AC3), 3cc=fra ext=0
[11:56:27] scan: checking subtitle 1
[11:56:27] scan: id=0x20bd, lang=English (Wide Screen) [VOBSUB], 3cc=eng ext=1
[11:56:27] scan: id=0x21bd, lang=English (Letterbox) [VOBSUB], 3cc=eng ext=1
[11:56:27] scan: checking subtitle 2
[11:56:27] scan: id=0x22bd, lang=español (Wide Screen) [VOBSUB], 3cc=spa ext=1
[11:56:27] scan: id=0x23bd, lang=español (Letterbox) [VOBSUB], 3cc=spa ext=1
[11:56:27] scan: checking subtitle 3
[11:56:27] scan: id=0x24bd, lang=Francais (Wide Screen) [VOBSUB], 3cc=fra ext=1
[11:56:27] scan: id=0x25bd, lang=Francais (Letterbox) [VOBSUB], 3cc=fra ext=1
[11:56:27] scan: title 1 has 33 chapters
[11:56:27] scan: chap 1, 113333 ms
[11:56:27] scan: chap 2, 153500 ms
[11:56:27] scan: chap 3, 159200 ms
[11:56:27] scan: chap 4, 114667 ms
[11:56:27] scan: chap 5, 235000 ms
[11:56:27] scan: chap 6, 150967 ms
[11:56:27] scan: chap 7, 443333 ms
[11:56:27] scan: chap 8, 137166 ms
[11:56:27] scan: chap 9, 222000 ms
[11:56:27] scan: chap 10, 316000 ms
[11:56:27] scan: chap 11, 567000 ms
[11:56:27] scan: chap 12, 126333 ms
[11:56:27] scan: chap 13, 97533 ms
[11:56:27] scan: chap 14, 160533 ms
[11:56:27] scan: chap 15, 185867 ms
[11:56:27] scan: chap 16, 159300 ms
[11:56:27] scan: chap 17, 192867 ms
[11:56:27] scan: chap 18, 147133 ms
[11:56:27] scan: chap 19, 185500 ms
[11:56:27] scan: chap 20, 253500 ms
[11:56:27] scan: chap 21, 192533 ms
[11:56:27] scan: chap 22, 135967 ms
[11:56:27] scan: chap 23, 376166 ms
[11:56:27] scan: chap 24, 198000 ms
[11:56:27] scan: chap 25, 153500 ms
[11:56:27] scan: chap 26, 412000 ms
[11:56:27] scan: chap 27, 295000 ms
[11:56:27] scan: chap 28, 204232 ms
[11:56:27] scan: chap 29, 304333 ms
[11:56:27] scan: chap 30, 98700 ms
[11:56:27] scan: chap 31, 198134 ms
[11:56:27] scan: chap 32, 312533 ms
[11:56:27] scan: chap 33, 500 ms
[11:56:27] scan: aspect = 16:9
[11:56:27] scan: scanning title 2
[11:56:27] scan: duration is 00:00:08 (8000 ms)
[11:56:27] scan: ignoring title (too short)
[11:56:27] scan: scanning title 3
[11:56:27] scan: duration is 00:00:17 (17500 ms)
[11:56:27] pgc_id: 1, pgn: 1: pgc: 0x7fda0e5a19a0
[11:56:27] scan: checking audio 1
[11:56:27] scan: id=0x80bd, lang=English (AC3), 3cc=eng ext=0
[11:56:27] scan: title 3 has 2 chapters
[11:56:27] scan: chap 1, 17000 ms
[11:56:27] scan: chap 2, 500 ms
[11:56:27] scan: aspect = 16:9
[11:56:27] scan: scanning title 4
[11:56:27] scan: duration is 00:01:14 (74536 ms)
[11:56:27] pgc_id: 1, pgn: 1: pgc: 0x7fda0e63b470
[11:56:27] scan: checking audio 1
[11:56:27] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[11:56:27] scan: checking subtitle 1
[11:56:27] scan: id=0x20bd, lang=Unknown (4:3) [VOBSUB], 3cc=und ext=0
[11:56:27] scan: title 4 has 19 chapters
[11:56:27] scan: chap 1, 500 ms
[11:56:27] scan: chap 2, 2967 ms
[11:56:27] scan: chap 3, 2967 ms
[11:56:27] scan: chap 4, 2967 ms
[11:56:27] scan: chap 5, 2967 ms
[11:56:27] scan: chap 6, 2967 ms
[11:56:27] scan: chap 7, 2967 ms
[11:56:27] scan: chap 8, 500 ms
[11:56:27] scan: chap 9, 4967 ms
[11:56:27] scan: chap 10, 4967 ms
[11:56:27] scan: chap 11, 4967 ms
[11:56:27] scan: chap 12, 4967 ms
[11:56:27] scan: chap 13, 4967 ms
[11:56:27] scan: chap 14, 4967 ms
[11:56:27] scan: chap 15, 4967 ms
[11:56:27] scan: chap 16, 4967 ms
[11:56:27] scan: chap 17, 500 ms
[11:56:27] scan: chap 18, 15000 ms
[11:56:27] scan: chap 19, 500 ms
[11:56:27] scan: aspect = 4:3
[11:56:27] scan: scanning title 5
[11:56:27] scan: duration is 00:00:24 (24000 ms)
[11:56:27] pgc_id: 11, pgn: 1: pgc: 0x7fda121cab60
[11:56:27] scan: checking audio 1
[11:56:27] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[11:56:27] scan: checking subtitle 1
[11:56:27] scan: id=0x20bd, lang=Unknown (4:3) [VOBSUB], 3cc=und ext=0
[11:56:27] scan: title 5 has 13 chapters
[11:56:27] scan: chap 1, 500 ms
[11:56:27] scan: chap 2, 4000 ms
[11:56:27] scan: chap 3, 500 ms
[11:56:27] scan: chap 4, 4000 ms
[11:56:27] scan: chap 5, 500 ms
[11:56:27] scan: chap 6, 4000 ms
[11:56:27] scan: chap 7, 500 ms
[11:56:27] scan: chap 8, 4000 ms
[11:56:27] scan: chap 9, 500 ms
[11:56:27] scan: chap 10, 4000 ms
[11:56:27] scan: chap 11, 500 ms
[11:56:27] scan: chap 12, 500 ms
[11:56:27] scan: chap 13, 500 ms
[11:56:27] scan: aspect = 4:3
[11:56:27] scan: scanning title 6
[11:56:27] scan: duration is 00:00:05 (5000 ms)
[11:56:27] scan: ignoring title (too short)
[11:56:27] scan: scanning title 7
[11:56:27] scan: duration is 00:00:18 (18500 ms)
[11:56:27] pgc_id: 1, pgn: 1: pgc: 0x7fda0e5a19a0
[11:56:27] scan: checking audio 1
[11:56:27] scan: id=0x88bd, lang=English (DTS), 3cc=eng ext=1
[11:56:27] scan: checking audio 2
[11:56:27] scan: id=0x81bd, lang=English (AC3), 3cc=eng ext=1
[11:56:27] scan: title 7 has 2 chapters
[11:56:27] scan: chap 1, 18000 ms
[11:56:27] scan: chap 2, 500 ms
[11:56:27] scan: aspect = 16:9
[11:56:27] scan: scanning title 8
[11:56:27] scan: duration is 00:00:00 (500 ms)
[11:56:27] scan: ignoring title (too short)
[11:56:27] scan: decoding previews for title 1
[11:56:27] scan: title angle(s) 1
[11:56:27] scan: audio 0x88bd: dca, rate=48000Hz, bitrate=768000 English (DTS) (5.1 ch) (768 kbps)
[11:56:27] scan: audio 0x82bd: ac3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch) (Dolby Surround) (192 kbps)
[11:56:27] scan: audio 0x83bd: ac3, rate=48000Hz, bitrate=192000 Francais (AC3) (2.0 ch) (Dolby Surround) (192 kbps)
[11:56:27] scan: audio 0x81bd: ac3, rate=48000Hz, bitrate=448000 English (AC3) (5.1 ch) (448 kbps)
[11:56:27] scan: 10 previews, 720x480, 23.976 fps, autocrop = 54/60/0/2, aspect 16:9, PAR 32:27, color profile: 6-6-6
[11:56:27] scan: decoding previews for title 3
[11:56:27] scan: title angle(s) 1
[11:56:27] scan: audio 0x80bd: ac3, rate=48000Hz, bitrate=448000 English (AC3) (5.1 ch) (448 kbps)
[11:56:28] scan: 10 previews, 720x480, 29.970 fps, autocrop = 46/44/56/54, aspect 16:9, PAR 32:27, color profile: 6-6-6
[11:56:28] scan: decoding previews for title 4
[11:56:28] scan: title angle(s) 1
[11:56:28] scan: audio 0x80bd: ac3, rate=48000Hz, bitrate=448000 Unknown (AC3) (5.1 ch) (448 kbps)
[11:56:28] Warning: Could not read data for preview 5, skipped
[11:56:28] scan: 4 previews, 720x480, 29.970 fps, autocrop = 66/62/42/66, aspect 4:3, PAR 8:9, color profile: 6-6-6
[11:56:28] scan: decoding previews for title 5
[11:56:28] scan: title angle(s) 1
[11:56:28] scan: 10 previews, 720x480, 29.970 fps, autocrop = 0/0/2/4, aspect 4:3, PAR 8:9, color profile: 6-6-6
[11:56:28] scan: removing audio 0x80bd because no bitrate found
[11:56:28] scan: decoding previews for title 7
[11:56:28] scan: title angle(s) 1
[11:56:28] scan: audio 0x81bd: ac3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch) (Dolby Surround) (192 kbps)
[11:56:28] scan: audio 0x88bd: dca, rate=48000Hz, bitrate=768000 English (DTS) (5.1 ch) (768 kbps)
[11:56:28] scan: 10 previews, 720x480, 23.976 fps, autocrop = 56/62/2/2, aspect 16:9, PAR 32:27, color profile: 6-6-6
[11:56:28] libhb: scan thread found 5 valid title(s)
[11:56:28] macgui: ScanCore scan done
[11:56:28] decomb: deinterlaced 1 | blended 0 | unfiltered 0 | total 1
[11:56:42] Compile-time hardening features are enabled
[11:56:43] hb_init: starting libhb thread
[11:56:43] macgui: fr.handbrake.HandBrakeXPCService scanning specifically for title: 1
[11:56:43] CPU: Intel(R) Core(TM) i7-5775R CPU @ 3.30GHz
[11:56:43] - logical processor count: 8
[11:56:43] hb_scan: path=/Volumes/Public/Public Movies/The Last of the Mohicans (United States)/VIDEO_TS, title_index=1
disc.c:333: failed opening UDF image /Volumes/Public/Public Movies/The Last of the Mohicans (United States)/VIDEO_TS
disc.c:437: error opening file BDMV/index.bdmv
disc.c:437: error opening file BDMV/BACKUP/index.bdmv
bluray.c:2646: nav_get_title_list(/Volumes/Public/Public Movies/The Last of the Mohicans (United States)/VIDEO_TS/) failed
[11:56:43] bd: not a bd - trying as a stream/file instead
libdvdread: Could not open /Volumes/Public/Public Movies/The Last of the Mohicans (United States)/VIDEO_TS
libdvdnav: vm: failed to open/read the DVD
[11:56:43] dvd: not a dvd - trying as a stream/file instead
[11:56:43] hb_stream_open: open /Volumes/Public/Public Movies/The Last of the Mohicans (United States)/VIDEO_TS failed
[11:56:43] scan: unrecognized file type
[11:56:43] libhb: scan thread found 0 valid title(s)
[11:56:43] macgui: Queue Done, there are no more pending encodes
[11:56:43] macgui: fr.handbrake.HandBrakeXPCService scan done
rollin_eng
Veteran User
Posts: 4840
Joined: Wed May 04, 2011 11:06 pm

Re: Failed Conversion

Post by rollin_eng »

Can you please post a log for the failed encode.
marc
Posts: 10
Joined: Mon Sep 27, 2021 3:49 am

Re: Failed Conversion

Post by marc »

Can you help me locate that log? How is it different than the Activity log above?
Woodstock
Veteran User
Posts: 4614
Joined: Tue Aug 27, 2013 6:39 am

Re: Failed Conversion

Post by Woodstock »

This log does have the failed encode in it, but it indicates that handbrake is not being allowed by the operating system to access the path in question. Does the user you're running handbrake under have proper permissions for the path? It may be that, just after you re-install handbrake, you're operating at a higher privilege level than normal.

Does the ISO still have CSS encryption on the files?
marc
Posts: 10
Joined: Mon Sep 27, 2021 3:49 am

Re: Failed Conversion

Post by marc »

I assume that the ISO has encryption (how would I make sure?), those are mostly from DVDs that I owned and copied for streaming. In terms of the OS permissions: I log in at the administrator level. If I uninstall handbrake and re install it usually still fails on the next encode, however if I uninstall Handbrake AND restart the Mac and then reinstall Handbrake it works fine (excpet for the amount of time involved). It feels like there is a flag somewhere that gets set to disable conversion and I was wondering if locating that file and deleting it would do the trick.
Woodstock
Veteran User
Posts: 4614
Joined: Tue Aug 27, 2013 6:39 am

Re: Failed Conversion

Post by Woodstock »

If the CSS encryption was not removed, handbrake won't be able to read the contents on its own. It's better to use actually ripping tools that can remove all the copy protection first. Tools like MakeMKV can directly open ISO files and extract the contents.

There are instances where the operating system (doesn't matter which) will allow you to access a path for some operations, but reject access for others. MakeMKV has an optional component on Windows, for example, that runs as Administrator, and provides a method for non-Administrator users and programs to access optical disks.
marc
Posts: 10
Joined: Mon Sep 27, 2021 3:49 am

Re: Failed Conversion

Post by marc »

What is puzzling is why the conversion works after a restart of the computer. Unfortunately, it looks like MakeMkv only offers a windows version.
Woodstock
Veteran User
Posts: 4614
Joined: Tue Aug 27, 2013 6:39 am

Re: Failed Conversion

Post by Woodstock »

Unless you download the Mac or Linux versions.

https://makemkv.com/download/
marc
Posts: 10
Joined: Mon Sep 27, 2021 3:49 am

Re: Failed Conversion

Post by marc »

Appreciate the link!
Post Reply