error when I convert a certain video

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p_q0p_q
Regular User
Posts: 50
Joined: Thu Dec 11, 2014 3:01 pm

error when I convert a certain video

Post by p_q0p_q »

Description of problem or question:

I get an error when I convert a certain video with handbrake.
What is the problem? Is it possible to address the problem?

Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.0.0):
1.3.3
1.4.0BETA



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

macOS 10.15.7 Catalina


HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake Activity Log for Session: 2021-01-01T15:53:01Z
Handbrake Version: 1.3.3 (2020061300)
[00:53:01] macgui: Handbrake Version: 1.3.3 (2020061300)
[00:53:01] macgui: Error domain: HBKitErrorDomain
[00:53:01] macgui: Error code: 1
[00:53:01] macgui: Error description: Failed to decode _title
[00:53:01] macgui: Error debug description: Error Domain=HBKitErrorDomain Code=1 "Failed to decode _title" UserInfo={NSLocalizedDescription=Failed to decode _title}
[00:53:01] hb_init: starting libhb thread
[00:53:01] Compile-time hardening features are enabled
[00:53:01] hb_init: starting libhb thread
[00:53:06] macgui: ScanCore scanning titles with a duration of 10 seconds or more
[00:53:06] CPU: Intel(R) Core(TM) i9-10910 CPU @ 3.60GHz
[00:53:06]  - logical processor count: 20
[00:53:06] hb_scan: path=/Users/nak/Desktop/aaa.mp4, title_index=0
udfread ERROR: ECMA 167 Volume Recognition failed
disc.c:323: failed opening UDF image /Users/nak/Desktop/aaa.mp4
disc.c:424: error opening file BDMV/index.bdmv
disc.c:424: error opening file BDMV/BACKUP/index.bdmv
bluray.c:2585: nav_get_title_list(/Users/nak/Desktop/aaa.mp4/) failed
[00:53:06] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[00:53:06] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Users/nak/Desktop/aaa.mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 1
    compatible_brands: isom
    creation_time   : 2018-10-08T21:15:46.000000Z
    encoder         : Yamb 2.1.0.0 [http://yamb.unite-video.com]
  Duration: 00:24:11.09, start: 0.000000, bitrate: 5298 kb/s
    Chapter #0:0: start 0.000000, end 119.077000
    Metadata:
      title           : 
    Chapter #0:1: start 119.077000, end 658.116000
    Metadata:
      title           : 
    Chapter #0:2: start 658.116000, end 1445.110000
    Metadata:
      title           : 
    Chapter #0:3: start 1445.110000, end 1451.093333
    Metadata:
      title           : 
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1920x1080, 4396 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
    Metadata:
      creation_time   : 2018-10-07T20:51:24.000000Z
      handler_name    : L-SMASH Video Handler
      encoder         : AVC Coding
    Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 254 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:53.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:2(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, 5.1, fltp, 384 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:55.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:3(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 255 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:56.000000Z
      handler_name    : GPAC ISO Audio Handler
[00:53:06] scan: decoding previews for title 1
[00:53:06] scan: audio 0x1: aac, rate=48000Hz, bitrate=254855 Unknown (AAC LC) (2.0 ch) (254 kbps)
[00:53:06] scan: audio 0x2: aac, rate=48000Hz, bitrate=384144 Unknown (AAC LC) (5.1 ch) (384 kbps)
[00:53:06] scan: audio 0x3: aac, rate=48000Hz, bitrate=255907 Unknown (AAC LC) (2.0 ch) (255 kbps)
[00:53:06] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[00:53:06] libhb: scan thread found 1 valid title(s)
[00:53:06] macgui: ScanCore scan done
[21:15:18] macgui: ScanCore scanning titles with a duration of 10 seconds or more
[21:15:18] CPU: Intel(R) Core(TM) i9-10910 CPU @ 3.60GHz
[21:15:18]  - logical processor count: 20
[21:15:18] hb_scan: path=/Users/nak/Desktop/sample.mp4, title_index=0
udfread ERROR: ECMA 167 Volume Recognition failed
disc.c:323: failed opening UDF image /Users/nak/Desktop/sample.mp4
disc.c:424: error opening file BDMV/index.bdmv
disc.c:424: error opening file BDMV/BACKUP/index.bdmv
bluray.c:2585: nav_get_title_list(/Users/nak/Desktop/sample.mp4/) failed
[21:15:18] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[21:15:18] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Users/nak/Desktop/sample.mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 1
    compatible_brands: isom
    creation_time   : 2018-10-08T21:15:46.000000Z
    encoder         : Yamb 2.1.0.0 [http://yamb.unite-video.com]
  Duration: 00:24:11.09, start: 0.000000, bitrate: 5298 kb/s
    Chapter #0:0: start 0.000000, end 119.077000
    Metadata:
      title           : 
    Chapter #0:1: start 119.077000, end 658.116000
    Metadata:
      title           : 
    Chapter #0:2: start 658.116000, end 1445.110000
    Metadata:
      title           : 
    Chapter #0:3: start 1445.110000, end 1451.093333
    Metadata:
      title           : 
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1920x1080, 4396 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
    Metadata:
      creation_time   : 2018-10-07T20:51:24.000000Z
      handler_name    : L-SMASH Video Handler
      encoder         : AVC Coding
    Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 254 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:53.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:2(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, 5.1, fltp, 384 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:55.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:3(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 255 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:56.000000Z
      handler_name    : GPAC ISO Audio Handler
[21:15:18] scan: decoding previews for title 1
[21:15:18] scan: audio 0x1: aac, rate=48000Hz, bitrate=254855 Unknown (AAC LC) (2.0 ch) (254 kbps)
[21:15:18] scan: audio 0x2: aac, rate=48000Hz, bitrate=384144 Unknown (AAC LC) (5.1 ch) (384 kbps)
[21:15:18] scan: audio 0x3: aac, rate=48000Hz, bitrate=255907 Unknown (AAC LC) (2.0 ch) (255 kbps)
[21:15:19] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[21:15:19] libhb: scan thread found 1 valid title(s)
[21:15:19] macgui: ScanCore scan done
[21:15:26] macgui: QueueCore scanning specifically for title: 1
[21:15:26] CPU: Intel(R) Core(TM) i9-10910 CPU @ 3.60GHz
[21:15:26]  - logical processor count: 20
[21:15:26] hb_scan: path=/Users/nak/Desktop/sample.mp4, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
disc.c:323: failed opening UDF image /Users/nak/Desktop/sample.mp4
disc.c:424: error opening file BDMV/index.bdmv
disc.c:424: error opening file BDMV/BACKUP/index.bdmv
bluray.c:2585: nav_get_title_list(/Users/nak/Desktop/sample.mp4/) failed
[21:15:26] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[21:15:26] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Users/nak/Desktop/sample.mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 1
    compatible_brands: isom
    creation_time   : 2018-10-08T21:15:46.000000Z
    encoder         : Yamb 2.1.0.0 [http://yamb.unite-video.com]
  Duration: 00:24:11.09, start: 0.000000, bitrate: 5298 kb/s
    Chapter #0:0: start 0.000000, end 119.077000
    Metadata:
      title           : 
    Chapter #0:1: start 119.077000, end 658.116000
    Metadata:
      title           : 
    Chapter #0:2: start 658.116000, end 1445.110000
    Metadata:
      title           : 
    Chapter #0:3: start 1445.110000, end 1451.093333
    Metadata:
      title           : 
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1920x1080, 4396 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
    Metadata:
      creation_time   : 2018-10-07T20:51:24.000000Z
      handler_name    : L-SMASH Video Handler
      encoder         : AVC Coding
    Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 254 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:53.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:2(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, 5.1, fltp, 384 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:55.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:3(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 255 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:56.000000Z
      handler_name    : GPAC ISO Audio Handler
[21:15:26] scan: decoding previews for title 1
[21:15:26] scan: audio 0x1: aac, rate=48000Hz, bitrate=254855 Unknown (AAC LC) (2.0 ch) (254 kbps)
[21:15:26] scan: audio 0x2: aac, rate=48000Hz, bitrate=384144 Unknown (AAC LC) (5.1 ch) (384 kbps)
[21:15:26] scan: audio 0x3: aac, rate=48000Hz, bitrate=255907 Unknown (AAC LC) (2.0 ch) (255 kbps)
[21:15:26] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[21:15:26] libhb: scan thread found 1 valid title(s)
[21:15:26] macgui: QueueCore scan done
XPC: Service did report an error
[21:15:26] macgui: Error domain: NSCocoaErrorDomain
[21:15:26] macgui: Error code: 4097
[21:15:26] macgui: Error description: Couldn’t communicate with a helper application.
[21:15:26] macgui: Error debug description: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 20283 named fr.handbrake.HandBrakeXPCService" UserInfo={NSDebugDescription=connection to service on pid 20283 named fr.handbrake.HandBrakeXPCService}
[21:15:26] macgui: Queue Done, there are no more pending encodes
XPC: Service did crash
[21:15:26] Compile-time hardening features are enabled
[21:15:26] hb_init: starting libhb thread

p_q0p_q
Regular User
Posts: 50
Joined: Thu Dec 11, 2014 3:01 pm

Re: error when I convert a certain video

Post by p_q0p_q »

Does this error mean that there is no problem?

I have no idea what this error means.
User avatar
Ritsuka
HandBrake Team
Posts: 1207
Joined: Fri Jan 12, 2007 11:29 am

Re: error when I convert a certain video

Post by Ritsuka »

It means that the HandBrake worker process crashed.
p_q0p_q
Regular User
Posts: 50
Joined: Thu Dec 11, 2014 3:01 pm

Re: error when I convert a certain video

Post by p_q0p_q »

I can't figure out what was wrong with the video that caused the process to crash.
I was able to convert it in preview and get a confirmation.

(I've been working on a build to try to figure that out...)
User avatar
Ritsuka
HandBrake Team
Posts: 1207
Joined: Fri Jan 12, 2007 11:29 am

Re: error when I convert a certain video

Post by Ritsuka »

A invalid chapter title probably. It would be useful if you could share that sample file.
p_q0p_q
Regular User
Posts: 50
Joined: Thu Dec 11, 2014 3:01 pm

Re: error when I convert a certain video

Post by p_q0p_q »

It was taken from the Internet, so I'm wondering if it's okay to upload it.
User avatar
Ritsuka
HandBrake Team
Posts: 1207
Joined: Fri Jan 12, 2007 11:29 am

Re: error when I convert a certain video

Post by Ritsuka »

You can send me a private message. I'll check it and then promptly delete it.
p_q0p_q
Regular User
Posts: 50
Joined: Thu Dec 11, 2014 3:01 pm

Re: error when I convert a certain video

Post by p_q0p_q »

I sent you a private message, sorry if it's wrong.
User avatar
Ritsuka
HandBrake Team
Posts: 1207
Joined: Fri Jan 12, 2007 11:29 am

Re: error when I convert a certain video

Post by Ritsuka »

p_q0p_q
Regular User
Posts: 50
Joined: Thu Dec 11, 2014 3:01 pm

Re: error when I convert a certain video

Post by p_q0p_q »

Thank you.
I would like to check it out, but please wait as my build environment is not ready yet.
(The official version of HandBrake 1.4.0 may be released first...)
User avatar
Ritsuka
HandBrake Team
Posts: 1207
Joined: Fri Jan 12, 2007 11:29 am

Re: error when I convert a certain video

Post by Ritsuka »

Try a nightly build ( https://handbrake.fr/nightly.php ).
p_q0p_q
Regular User
Posts: 50
Joined: Thu Dec 11, 2014 3:01 pm

Re: error when I convert a certain video

Post by p_q0p_q »

I confirmed this by converting some videos with HandBrake-20210109222613-0b23e2d42-master.dmg.
There seems to be no problem.
Thank you very much.
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