error when I convert a certain video

[p_q0p_q]

Description of problem or question:

I get an error when I convert a certain video with handbrake.
What is the problem?　Is it possible to address the problem?

Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.0.0):
1.3.3
1.4.0BETA



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

macOS 10.15.7 Catalina


HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake Activity Log for Session: 2021-01-01T15:53:01Z
Handbrake Version: 1.3.3 (2020061300)
[00:53:01] macgui: Handbrake Version: 1.3.3 (2020061300)
[00:53:01] macgui: Error domain: HBKitErrorDomain
[00:53:01] macgui: Error code: 1
[00:53:01] macgui: Error description: Failed to decode _title
[00:53:01] macgui: Error debug description: Error Domain=HBKitErrorDomain Code=1 "Failed to decode _title" UserInfo={NSLocalizedDescription=Failed to decode _title}
[00:53:01] hb_init: starting libhb thread
[00:53:01] Compile-time hardening features are enabled
[00:53:01] hb_init: starting libhb thread
[00:53:06] macgui: ScanCore scanning titles with a duration of 10 seconds or more
[00:53:06] CPU: Intel(R) Core(TM) i9-10910 CPU @ 3.60GHz
[00:53:06]  - logical processor count: 20
[00:53:06] hb_scan: path=/Users/nak/Desktop/aaa.mp4, title_index=0
udfread ERROR: ECMA 167 Volume Recognition failed
disc.c:323: failed opening UDF image /Users/nak/Desktop/aaa.mp4
disc.c:424: error opening file BDMV/index.bdmv
disc.c:424: error opening file BDMV/BACKUP/index.bdmv
bluray.c:2585: nav_get_title_list(/Users/nak/Desktop/aaa.mp4/) failed
[00:53:06] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[00:53:06] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Users/nak/Desktop/aaa.mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 1
    compatible_brands: isom
    creation_time   : 2018-10-08T21:15:46.000000Z
    encoder         : Yamb 2.1.0.0 [http://yamb.unite-video.com]
  Duration: 00:24:11.09, start: 0.000000, bitrate: 5298 kb/s
    Chapter #0:0: start 0.000000, end 119.077000
    Metadata:
      title           : 
    Chapter #0:1: start 119.077000, end 658.116000
    Metadata:
      title           : 
    Chapter #0:2: start 658.116000, end 1445.110000
    Metadata:
      title           : 
    Chapter #0:3: start 1445.110000, end 1451.093333
    Metadata:
      title           : 
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1920x1080, 4396 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
    Metadata:
      creation_time   : 2018-10-07T20:51:24.000000Z
      handler_name    : L-SMASH Video Handler
      encoder         : AVC Coding
    Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 254 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:53.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:2(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, 5.1, fltp, 384 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:55.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:3(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 255 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:56.000000Z
      handler_name    : GPAC ISO Audio Handler
[00:53:06] scan: decoding previews for title 1
[00:53:06] scan: audio 0x1: aac, rate=48000Hz, bitrate=254855 Unknown (AAC LC) (2.0 ch) (254 kbps)
[00:53:06] scan: audio 0x2: aac, rate=48000Hz, bitrate=384144 Unknown (AAC LC) (5.1 ch) (384 kbps)
[00:53:06] scan: audio 0x3: aac, rate=48000Hz, bitrate=255907 Unknown (AAC LC) (2.0 ch) (255 kbps)
[00:53:06] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[00:53:06] libhb: scan thread found 1 valid title(s)
[00:53:06] macgui: ScanCore scan done
[21:15:18] macgui: ScanCore scanning titles with a duration of 10 seconds or more
[21:15:18] CPU: Intel(R) Core(TM) i9-10910 CPU @ 3.60GHz
[21:15:18]  - logical processor count: 20
[21:15:18] hb_scan: path=/Users/nak/Desktop/sample.mp4, title_index=0
udfread ERROR: ECMA 167 Volume Recognition failed
disc.c:323: failed opening UDF image /Users/nak/Desktop/sample.mp4
disc.c:424: error opening file BDMV/index.bdmv
disc.c:424: error opening file BDMV/BACKUP/index.bdmv
bluray.c:2585: nav_get_title_list(/Users/nak/Desktop/sample.mp4/) failed
[21:15:18] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[21:15:18] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Users/nak/Desktop/sample.mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 1
    compatible_brands: isom
    creation_time   : 2018-10-08T21:15:46.000000Z
    encoder         : Yamb 2.1.0.0 [http://yamb.unite-video.com]
  Duration: 00:24:11.09, start: 0.000000, bitrate: 5298 kb/s
    Chapter #0:0: start 0.000000, end 119.077000
    Metadata:
      title           : 
    Chapter #0:1: start 119.077000, end 658.116000
    Metadata:
      title           : 
    Chapter #0:2: start 658.116000, end 1445.110000
    Metadata:
      title           : 
    Chapter #0:3: start 1445.110000, end 1451.093333
    Metadata:
      title           : 
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1920x1080, 4396 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
    Metadata:
      creation_time   : 2018-10-07T20:51:24.000000Z
      handler_name    : L-SMASH Video Handler
      encoder         : AVC Coding
    Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 254 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:53.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:2(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, 5.1, fltp, 384 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:55.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:3(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 255 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:56.000000Z
      handler_name    : GPAC ISO Audio Handler
[21:15:18] scan: decoding previews for title 1
[21:15:18] scan: audio 0x1: aac, rate=48000Hz, bitrate=254855 Unknown (AAC LC) (2.0 ch) (254 kbps)
[21:15:18] scan: audio 0x2: aac, rate=48000Hz, bitrate=384144 Unknown (AAC LC) (5.1 ch) (384 kbps)
[21:15:18] scan: audio 0x3: aac, rate=48000Hz, bitrate=255907 Unknown (AAC LC) (2.0 ch) (255 kbps)
[21:15:19] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[21:15:19] libhb: scan thread found 1 valid title(s)
[21:15:19] macgui: ScanCore scan done
[21:15:26] macgui: QueueCore scanning specifically for title: 1
[21:15:26] CPU: Intel(R) Core(TM) i9-10910 CPU @ 3.60GHz
[21:15:26]  - logical processor count: 20
[21:15:26] hb_scan: path=/Users/nak/Desktop/sample.mp4, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
disc.c:323: failed opening UDF image /Users/nak/Desktop/sample.mp4
disc.c:424: error opening file BDMV/index.bdmv
disc.c:424: error opening file BDMV/BACKUP/index.bdmv
bluray.c:2585: nav_get_title_list(/Users/nak/Desktop/sample.mp4/) failed
[21:15:26] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[21:15:26] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Users/nak/Desktop/sample.mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 1
    compatible_brands: isom
    creation_time   : 2018-10-08T21:15:46.000000Z
    encoder         : Yamb 2.1.0.0 [http://yamb.unite-video.com]
  Duration: 00:24:11.09, start: 0.000000, bitrate: 5298 kb/s
    Chapter #0:0: start 0.000000, end 119.077000
    Metadata:
      title           : 
    Chapter #0:1: start 119.077000, end 658.116000
    Metadata:
      title           : 
    Chapter #0:2: start 658.116000, end 1445.110000
    Metadata:
      title           : 
    Chapter #0:3: start 1445.110000, end 1451.093333
    Metadata:
      title           : 
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1920x1080, 4396 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
    Metadata:
      creation_time   : 2018-10-07T20:51:24.000000Z
      handler_name    : L-SMASH Video Handler
      encoder         : AVC Coding
    Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 254 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:53.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:2(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, 5.1, fltp, 384 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:55.000000Z
      handler_name    : GPAC ISO Audio Handler
    Stream #0:3(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 255 kb/s (default)
    Metadata:
      creation_time   : 2018-10-08T21:15:56.000000Z
      handler_name    : GPAC ISO Audio Handler
[21:15:26] scan: decoding previews for title 1
[21:15:26] scan: audio 0x1: aac, rate=48000Hz, bitrate=254855 Unknown (AAC LC) (2.0 ch) (254 kbps)
[21:15:26] scan: audio 0x2: aac, rate=48000Hz, bitrate=384144 Unknown (AAC LC) (5.1 ch) (384 kbps)
[21:15:26] scan: audio 0x3: aac, rate=48000Hz, bitrate=255907 Unknown (AAC LC) (2.0 ch) (255 kbps)
[21:15:26] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[21:15:26] libhb: scan thread found 1 valid title(s)
[21:15:26] macgui: QueueCore scan done
XPC: Service did report an error
[21:15:26] macgui: Error domain: NSCocoaErrorDomain
[21:15:26] macgui: Error code: 4097
[21:15:26] macgui: Error description: Couldn’t communicate with a helper application.
[21:15:26] macgui: Error debug description: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 20283 named fr.handbrake.HandBrakeXPCService" UserInfo={NSDebugDescription=connection to service on pid 20283 named fr.handbrake.HandBrakeXPCService}
[21:15:26] macgui: Queue Done, there are no more pending encodes
XPC: Service did crash
[21:15:26] Compile-time hardening features are enabled
[21:15:26] hb_init: starting libhb thread

[p_q0p_q]

Does this error mean that there is no problem?

I have no idea what this error means.

[Ritsuka]

It means that the HandBrake worker process crashed.

[p_q0p_q]

I can't figure out what was wrong with the video that caused the process to crash.
I was able to convert it in preview and get a confirmation.

(I've been working on a build to try to figure that out...)

[Ritsuka]

A invalid chapter title probably. It would be useful if you could share that sample file.

[p_q0p_q]

It was taken from the Internet, so I'm wondering if it's okay to upload it.

[Ritsuka]

You can send me a private message. I'll check it and then promptly delete it.

[p_q0p_q]

I sent you a private message, sorry if it's wrong.

[Ritsuka]

Fixed in https://github.com/HandBrake/HandBrake/ ... 4cdbc6be17

[p_q0p_q]

Thank you.
I would like to check it out, but please wait as my build environment is not ready yet.
(The official version of HandBrake 1.4.0 may be released first...)

[Ritsuka]

Try a nightly build ( https://handbrake.fr/nightly.php ).

[p_q0p_q]

I confirmed this by converting some videos with HandBrake-20210109222613-0b23e2d42-master.dmg.
There seems to be no problem.
Thank you very much.