Saving in the wrong format

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miafiore
New User
Posts: 1
Joined: Fri Aug 28, 2020 1:56 pm

Saving in the wrong format

Post by miafiore »

Description of problem or question:

I have been putting a 2GB Video into handbrake to compress, when the compression finishes it saves as a document not an MP4. I am doing everything you're supposed to do, so confused why this is happening. Help would be most appreciated!! :)



Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.0.0):




Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):




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Woodstock
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Posts: 3753
Joined: Tue Aug 27, 2013 6:39 am

Re: Saving in the wrong format

Post by Woodstock »

If you had included the required activity log, we would be able tell you what you used as the output file name, and why having the incorrect extension (or no extension) would be problematic. But, you didn't, so we can only guess at what you did.
mduell
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Joined: Sat Apr 21, 2007 8:54 pm

Re: Saving in the wrong format

Post by mduell »

An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
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