Can't Find Log, Get error trying to open rendered movies

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PhilBates
Posts: 4
Joined: Thu Jan 17, 2019 12:50 am

Can't Find Log, Get error trying to open rendered movies

Post by PhilBates » Thu Jan 17, 2019 1:04 am

Description of problem or question:

I am having a problem opening any files created by Handbrake.

If I double-click I get this error:
The document “4b 1.mp4” could not be opened. An unknown error occurred (1718449215)

If double-click on an .m4v in QT, I get this error:
License Error: ). mocha AE CC must only be launched from After Effects.

ALSO, I cannot find any log in the EncodeLogs folder.

Steps to reproduce the problem (If Applicable):
Double-click or try to open any movie (in QT) created in AfterEffects and rendered as Animation or ProRes 422 (or any other format, none of them work). Use an existing preset or make one.


HandBrake version (e.g., 1.0.0):
1.2.0


Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

MacOS Mojave version 10.14.1


HandBrake Activity Log ***required*** (see How-to get an activity log)

Followed the instructions and couldn't fine ANY log file in the EncodeLogs Folder(the folder is empty) . Please help!

Thanks,
Phil

Code: Select all

Please replace this text with the contents of your log file between the two code tags - OR -  provide a pastebin URL in place of these 3 lines.

PhilBates
Posts: 4
Joined: Thu Jan 17, 2019 12:50 am

Re: Can't Find Log, Get error trying to open rendered movies

Post by PhilBates » Wed Jan 23, 2019 5:40 pm

So, I am experiencing two problems:

1. No log is being written in the EncodeLogs folder.

2. I am having a problem opening any files created by Handbrake.

If I double-click I get this error:
The document “4b 1.mp4” could not be opened. An unknown error occurred (1718449215)

If double-click on an .m4v in QT, I get this error:
License Error: ). mocha AE CC must only be launched from After Effects.

****
Since I was able to find log info in the Activity window, I placed it below.

Thank you for your help!

Phil

Here is the log from the Activity window.

[09:30:23] macgui: Handbrake Version: 1.2.0 (2018122200)
[09:30:23] hb_init: starting libhb thread
[09:30:23] hb_init: starting libhb thread
[09:31:50] macgui: trying to open a folder or file
[09:31:50] macgui: ScanCore scanning titles with a duration of 10 seconds or more
[09:31:50] CPU: Intel(R) Xeon(R) W-2150B CPU @ 3.00GHz
[09:31:50] - logical processor count: 20
[09:31:50] hb_scan: path=/Volumes/Seagate 012/Dec Jan 2019 Work/Richie Ranch/YFC Ranch Demo 2.0.mov, title_index=0
udfread ERROR: ECMA 167 Volume Recognition failed
disc.c:323: failed opening UDF image /Volumes/Seagate 012/Dec Jan 2019 Work/Richie Ranch/YFC Ranch Demo 2.0.mov
disc.c:424: error opening file BDMV/index.bdmv
disc.c:424: error opening file BDMV/BACKUP/index.bdmv
[09:31:50] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.0
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[09:31:50] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Volumes/Seagate 012/Dec Jan 2019 Work/Richie Ranch/YFC Ranch Demo 2.0.mov':
Metadata:
major_brand : qt
minor_version : 537199360
compatible_brands: qt
creation_time : 2019-01-15T02:12:32.000000Z
Duration: 00:01:21.51, start: 0.000000, bitrate: 199228 kb/s
Stream #0:0(eng): Video: prores (apch / 0x68637061), yuv422p10le(tv, bt709, progressive), 1920x1080, 197714 kb/s, SAR 1:1 DAR 16:9, 29.97 fps, 29.97 tbr, 30k tbn, 30k tbc (default)
Metadata:
creation_time : 2019-01-15T02:12:32.000000Z
handler_name : Apple Video Media Handler
encoder : Apple ProRes 422 (HQ)
timecode : 00:00:00;00
Stream #0:1(eng): Audio: pcm_s16le (sowt / 0x74776F73), 44100 Hz, stereo, s16, 1411 kb/s (default)
Metadata:
creation_time : 2019-01-15T02:12:32.000000Z
handler_name : Apple Sound Media Handler
timecode : 00:00:00;00
Stream #0:2(eng): Data: none (tmcd / 0x64636D74) (default)
Metadata:
creation_time : 2019-01-15T02:12:32.000000Z
handler_name : Time Code Media Handler
timecode : 00:00:00;00
[09:31:50] scan: decoding previews for title 1
[09:31:50] scan: audio 0x1: pcm_s16le, rate=44100Hz, bitrate=1411200 English (pcm_s16le) (2.0 ch)
[09:31:51] scan: 10 previews, 1920x1080, 29.970 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[09:31:51] Title is likely interlaced or telecined (5 out of 10 previews). You should do something about that.
[09:31:51] libhb: scan thread found 1 valid title(s)
[09:31:51] macgui: ScanCore scan done
[09:32:50] macgui: QueueCore prevented sleep
[09:32:50] macgui: QueueCore scanning specifically for title: 1
[09:32:50] CPU: Intel(R) Xeon(R) W-2150B CPU @ 3.00GHz
[09:32:50] - logical processor count: 20
[09:32:50] hb_scan: path=/Volumes/Seagate 012/Dec Jan 2019 Work/Richie Ranch/YFC Ranch Demo 2.0.mov, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
disc.c:323: failed opening UDF image /Volumes/Seagate 012/Dec Jan 2019 Work/Richie Ranch/YFC Ranch Demo 2.0.mov
disc.c:424: error opening file BDMV/index.bdmv
disc.c:424: error opening file BDMV/BACKUP/index.bdmv
[09:32:50] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.0
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[09:32:50] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Volumes/Seagate 012/Dec Jan 2019 Work/Richie Ranch/YFC Ranch Demo 2.0.mov':
Metadata:
major_brand : qt
minor_version : 537199360
compatible_brands: qt
creation_time : 2019-01-15T02:12:32.000000Z
Duration: 00:01:21.51, start: 0.000000, bitrate: 199228 kb/s
Stream #0:0(eng): Video: prores (apch / 0x68637061), yuv422p10le(tv, bt709, progressive), 1920x1080, 197714 kb/s, SAR 1:1 DAR 16:9, 29.97 fps, 29.97 tbr, 30k tbn, 30k tbc (default)
Metadata:
creation_time : 2019-01-15T02:12:32.000000Z
handler_name : Apple Video Media Handler
encoder : Apple ProRes 422 (HQ)
timecode : 00:00:00;00
Stream #0:1(eng): Audio: pcm_s16le (sowt / 0x74776F73), 44100 Hz, stereo, s16, 1411 kb/s (default)
Metadata:
creation_time : 2019-01-15T02:12:32.000000Z
handler_name : Apple Sound Media Handler
timecode : 00:00:00;00
Stream #0:2(eng): Data: none (tmcd / 0x64636D74) (default)
Metadata:
creation_time : 2019-01-15T02:12:32.000000Z
handler_name : Time Code Media Handler
timecode : 00:00:00;00
[09:32:50] scan: decoding previews for title 1
[09:32:50] scan: audio 0x1: pcm_s16le, rate=44100Hz, bitrate=1411200 English (pcm_s16le) (2.0 ch)
[09:32:51] scan: 10 previews, 1920x1080, 29.970 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[09:32:51] Title is likely interlaced or telecined (5 out of 10 previews). You should do something about that.
[09:32:51] libhb: scan thread found 1 valid title(s)
[09:32:51] macgui: QueueCore scan done
[09:32:51] 1 job(s) to process
[09:32:51] starting job
[09:32:51] macgui: QueueCore started encoding YFC Ranch Demo 2.0 1.mp4
[09:32:51] macgui: QueueCore with preset PB 10K
[09:32:51] decomb filter thread started for segment 0
[09:32:51] decomb filter thread started for segment 1
[09:32:51] decomb filter thread started for segment 3
[09:32:51] decomb filter thread started for segment 2
[09:32:51] decomb filter thread started for segment 4
[09:32:51] decomb filter thread started for segment 5
[09:32:51] decomb filter thread started for segment 6
[09:32:51] decomb filter thread started for segment 7
[09:32:51] decomb filter thread started for segment 8
[09:32:51] decomb filter thread started for segment 9
[09:32:51] decomb filter thread started for segment 10
[09:32:51] decomb filter thread started for segment 11
[09:32:51] decomb filter thread started for segment 12
[09:32:51] decomb filter thread started for segment 13
[09:32:51] decomb filter thread started for segment 14
[09:32:51] decomb filter thread started for segment 15
[09:32:51] decomb filter thread started for segment 16
[09:32:51] decomb filter thread started for segment 17
[09:32:51] decomb filter thread started for segment 18
[09:32:51] decomb filter thread started for segment 19
[09:32:51] decomb check thread started for segment 0
[09:32:51] decomb check thread started for segment 1
[09:32:51] decomb check thread started for segment 2
[09:32:51] decomb check thread started for segment 3
[09:32:51] decomb check thread started for segment 4
[09:32:51] decomb check thread started for segment 5
[09:32:51] decomb check thread started for segment 6
[09:32:51] decomb check thread started for segment 7
[09:32:51] decomb check thread started for segment 8
[09:32:51] decomb check thread started for segment 9
[09:32:51] decomb check thread started for segment 10
[09:32:51] decomb check thread started for segment 11
[09:32:51] decomb check thread started for segment 12
[09:32:51] decomb check thread started for segment 13
[09:32:51] decomb check thread started for segment 14
[09:32:51] decomb check thread started for segment 15
[09:32:51] decomb check thread started for segment 16
[09:32:51] decomb check thread started for segment 17
[09:32:51] decomb check thread started for segment 18
[09:32:51] decomb check thread started for segment 19
[09:32:51] mask filter thread started for segment 0
[09:32:51] mask filter thread started for segment 1
[09:32:51] mask filter thread started for segment 2
[09:32:51] mask filter thread started for segment 3
[09:32:51] mask filter thread started for segment 4
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[09:32:51] mask filter thread started for segment 11
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[09:32:51] mask filter thread started for segment 16
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[09:32:51] mask filter thread started for segment 18
[09:32:51] mask filter thread started for segment 19
[09:32:51] mask erode thread started for segment 0
[09:32:51] mask erode thread started for segment 1
[09:32:51] mask erode thread started for segment 2
[09:32:51] mask erode thread started for segment 3
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[09:32:51] mask erode thread started for segment 13
[09:32:51] mask erode thread started for segment 14
[09:32:51] mask erode thread started for segment 15
[09:32:51] mask erode thread started for segment 16
[09:32:51] mask erode thread started for segment 17
[09:32:51] mask erode thread started for segment 18
[09:32:51] mask erode thread started for segment 19
[09:32:51] mask dilate thread started for segment 0
[09:32:51] mask dilate thread started for segment 1
[09:32:51] mask dilate thread started for segment 2
[09:32:51] mask dilate thread started for segment 3
[09:32:51] mask dilate thread started for segment 4
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[09:32:51] mask dilate thread started for segment 7
[09:32:51] mask dilate thread started for segment 8
[09:32:51] mask dilate thread started for segment 9
[09:32:51] mask dilate thread started for segment 10
[09:32:51] mask dilate thread started for segment 11
[09:32:51] mask dilate thread started for segment 12
[09:32:51] mask dilate thread started for segment 13
[09:32:51] mask dilate thread started for segment 14
[09:32:51] mask dilate thread started for segment 15
[09:32:51] mask dilate thread started for segment 16
[09:32:51] mask dilate thread started for segment 17
[09:32:51] mask dilate thread started for segment 18
[09:32:51] mask dilate thread started for segment 19
[09:32:51] yadif thread started for segment 0
[09:32:51] yadif thread started for segment 1
[09:32:51] yadif thread started for segment 2
[09:32:51] yadif thread started for segment 3
[09:32:51] yadif thread started for segment 4
[09:32:51] yadif thread started for segment 5
[09:32:51] yadif thread started for segment 6
[09:32:51] yadif thread started for segment 7
[09:32:51] yadif thread started for segment 8
[09:32:51] yadif thread started for segment 9
[09:32:51] yadif thread started for segment 10
[09:32:51] yadif thread started for segment 11
[09:32:51] yadif thread started for segment 12
[09:32:51] yadif thread started for segment 13
[09:32:51] yadif thread started for segment 14
[09:32:51] yadif thread started for segment 15
[09:32:51] yadif thread started for segment 16
[09:32:51] yadif thread started for segment 17
[09:32:51] yadif thread started for segment 18
[09:32:51] yadif thread started for segment 19
[09:32:51] work: only 1 chapter, disabling chapter markers
[09:32:51] job configuration:
[09:32:51] * source
[09:32:51] + /Volumes/Seagate 012/Dec Jan 2019 Work/Richie Ranch/YFC Ranch Demo 2.0.mov
[09:32:51] + title 1, chapter(s) 1 to 1
[09:32:51] + container: mov,mp4,m4a,3gp,3g2,mj2
[09:32:51] + data rate: 199228 kbps
[09:32:51] * destination
[09:32:51] + /Volumes/Seagate 012/Dec Jan 2019 Work/Richie Ranch/YFC Ranch Demo 2.0 1.mp4
[09:32:51] + container: MPEG-4 (libavformat)
[09:32:51] * video track
[09:32:51] + decoder: prores
[09:32:51] + bitrate 197714 kbps
[09:32:51] + filters
[09:32:51] + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[09:32:51] + Decomb (mode=39)
[09:32:51] + Framerate Shaper (mode=2:rate=27000000/900000)
[09:32:51] + frame rate: 29.970 fps -> peak rate limited to 30.000 fps
[09:32:51] + Crop and Scale (width=1920:height=1080:crop-top=0:crop-bottom=0:crop-left=0:crop-right=0)
[09:32:51] + source: 1920 * 1080, crop (0/0/0/0): 1920 * 1080, scale: 1920 * 1080
[09:32:51] + Output geometry
[09:32:51] + storage dimensions: 1920 x 1080
[09:32:51] + pixel aspect ratio: 1 : 1
[09:32:51] + display dimensions: 1920 x 1080
[09:32:51] + encoder: H.264 (libx264)
[09:32:51] + preset: veryslow
[09:32:51] + options: ref=5:bframes=5
[09:32:51] + profile: high
[09:32:51] + level: 4.0
[09:32:51] + bitrate: 10000 kbps, pass: 0
[09:32:51] + color profile: 1-1-1
[09:32:51] * audio track 1
[09:32:51] + decoder: English (pcm_s16le) (2.0 ch) (track 1, id 0x1)
[09:32:51] + bitrate: 1411 kbps, samplerate: 44100 Hz
[09:32:51] + mixdown: Stereo
[09:32:51] + dither: triangular
[09:32:51] + encoder: AAC (Apple AudioToolbox)
[09:32:51] + bitrate: 160 kbps, samplerate: 44100 Hz
[09:32:51] * audio track 2
[09:32:51] + decoder: English (pcm_s16le) (2.0 ch) (track 1, id 0x1)
[09:32:51] + bitrate: 1411 kbps, samplerate: 44100 Hz
[09:32:51] + mixdown: Stereo
[09:32:51] + dither: triangular
[09:32:51] + encoder: AC3 (libavcodec)
[09:32:51] + bitrate: 640 kbps, samplerate: 44100 Hz
[09:32:51] sync: expecting 2443 video frames
[09:32:51] encx264: min-keyint: 30, keyint: 300
[09:32:51] encx264: encoding at average bitrate 10000
[09:32:51] encx264: unparsed options: ref=4:bframes=5:level=4.0:b-adapt=2:direct=auto:analyse=all:me=umh:merange=24:subme=10:trellis=2:vbv-bufsize=31250:vbv-maxrate=25000:rc-lookahead=60
x264 [info]: using SAR=1/1
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2 AVX512
x264 [info]: profile High, level 4.0, 4:2:0, 8-bit
[09:32:51] sync: first pts video is 0
[09:32:51] sync: "Chapter 1" (1) at frame 1 time 0
[09:32:51] sync: first pts audio 0x1 is 0
[09:32:51] sync: first pts audio 0x1 is 0
[09:34:44] reader: done. 1 scr changes
[09:34:45] work: average encoding speed for job is 20.587399 fps
[09:34:45] comb detect: heavy 1031 | light 543 | uncombed 869 | total 2443
[09:34:45] decomb: deinterlaced 1031 | blended 543 | unfiltered 869 | total 2443
[09:34:45] vfr: 2443 frames output, 0 dropped and 0 duped for CFR/PFR
[09:34:45] vfr: lost time: 0 (0 frames)
[09:34:45] vfr: gained time: 0 (0 frames) (0 not accounted for)
[09:34:45] pcm_s16le-decoder done: 3583 frames, 0 decoder errors
[09:34:45] pcm_s16le-decoder done: 3583 frames, 0 decoder errors
[09:34:45] prores-decoder done: 2443 frames, 0 decoder errors
[09:34:45] sync: got 2443 frames, 2443 expected
[09:34:45] sync: framerate min 29.970 fps, max 29.970 fps, avg 29.970 fps
x264 [info]: frame I:14 Avg QP:23.71 size:306187
x264 [info]: frame P:536 Avg QP:29.08 size: 98957
x264 [info]: frame B:1893 Avg QP:32.45 size: 19635
x264 [info]: consecutive B-frames: 0.9% 1.6% 7.5% 28.0% 29.1% 32.9%
x264 [info]: mb I I16..4: 17.1% 63.5% 19.5%
x264 [info]: mb P I16..4: 1.0% 9.3% 0.8% P16..4: 35.6% 18.0% 14.4% 0.8% 0.2% skip:19.9%
x264 [info]: mb B I16..4: 0.1% 0.5% 0.0% B16..8: 35.1% 4.7% 1.6% direct: 5.3% skip:52.6% L0:43.1% L1:45.6% BI:11.3%
x264 [info]: final ratefactor: 25.96
x264 [info]: 8x8 transform intra:80.2% inter:57.8%
x264 [info]: direct mvs spatial:98.7% temporal:1.3%
x264 [info]: coded y,uvDC,uvAC intra: 81.4% 37.9% 7.1% inter: 21.0% 4.7% 0.1%
x264 [info]: i16 v,h,dc,p: 50% 18% 12% 19%
x264 [info]: i8 v,h,dc,ddl,ddr,vr,hd,vl,hu: 8% 6% 8% 11% 16% 12% 16% 10% 14%
x264 [info]: i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 11% 6% 6% 10% 15% 12% 16% 11% 15%
x264 [info]: i8c dc,h,v,p: 65% 20% 9% 6%
x264 [info]: Weighted P-Frames: Y:22.2% UV:17.7%
x264 [info]: ref P L0: 65.2% 14.9% 13.5% 5.7% 0.8%
x264 [info]: ref B L0: 90.9% 7.4% 1.7%
x264 [info]: ref B L1: 96.7% 3.3%
x264 [info]: kb/s:9274.09
[09:34:46] mux: track 0, 2443 frames, 94496345 bytes, 9270.24 kbps, fifo 512
[09:34:46] mux: track 1, 3513 frames, 1660070 bytes, 162.86 kbps, fifo 1024
[09:34:46] mux: track 2, 2340 frames, 6520164 bytes, 639.64 kbps, fifo 1024
[09:34:46] libhb: work result = 0
[09:34:46] macgui: QueueCore work done
[09:34:46] macgui: Queue Done, there are no more pending encodes
[09:34:46] macgui: QueueCore stopped preventing sleep

[end]

User avatar
Ritsuka
HandBrake Team
Posts: 1037
Joined: Fri Jan 12, 2007 11:29 am

Re: Can't Find Log, Get error trying to open rendered movies

Post by Ritsuka » Wed Jan 23, 2019 5:45 pm

Are you sure you are opening them in QuickTime?

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