2160p UHD Movie green screen

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Sascha7611
Posts: 2
Joined: Fri Jan 04, 2019 11:24 am

2160p UHD Movie green screen

Post by Sascha7611 » Fri Jan 04, 2019 11:30 am

Description of problem or question:

Hello, I tried to encode a 2160p UHD 4K video with handbrake. I used the apple tv 4k HEVC preset and changed nothing on it. I imported the file to Itunes and on my mac the file works fine I can play it and have sound. When I try to open the file on my apple tv 4k I have the the sound but the screen shows me only green colour. What did I do wrong?

Greetings,
Sascha

HandBrake version (e.g., 1.0.0):

1.2.0


Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

MacOs 10.14.1

rollin_eng
Veteran User
Posts: 2943
Joined: Wed May 04, 2011 11:06 pm

Re: 2160p UHD Movie green screen

Post by rollin_eng » Fri Jan 04, 2019 1:37 pm

Could you please post your HB logs, instructions can be found here:

https://handbrake.fr/docs/en/latest/hel ... y-log.html

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BradleyS
Moderator
Posts: 1463
Joined: Thu Aug 09, 2007 12:16 pm

Re: 2160p UHD Movie green screen

Post by BradleyS » Sat Jan 05, 2019 5:29 am

We had another report of this recently. I'm wondering if a recent Apple TV firmware update is causing this, because it worked fine before.

Will you please test the same preset and change the video encoder to the 10-bit version? You can encode only one chapter or time period to test more quickly.

Sascha7611
Posts: 2
Joined: Fri Jan 04, 2019 11:24 am

Re: 2160p UHD Movie green screen

Post by Sascha7611 » Sun Jan 06, 2019 8:38 am

I read the other post with the green screen 5 minutes after I had post this post. I tried to change the X.265 encoder to the 10-bit version and now the video works with apple TV 4K, I have no green screen anymore.
Thanks for helping

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