Don't get subtitles

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Joined: Fri Oct 19, 2018 11:03 am

Don't get subtitles

Post by dino » Fri Oct 19, 2018 11:11 am

Description of problem or question:
I have a movie in an MKV container with two audio streams (German and English) and three subtitle streams (2 German and English). If I watch the movie with VLC, I can select any audio channels and subtitles, everything is perfect.

Now I want to create an AppleTV4-compatible m4v movie from the MKV with Handbreak, which contains both languages and at least the English subtitles (additionally German would be good, but not necessary). The two audio channels are no problem and the m4v movie looks great and sounds great in both languages. Only the subtitles don't work even after countless attempts with different settings. If I play the finished movie in VLC and select the English subtitles, I only get "Chapter" with the corresponding chapter number displayed.

Do you have a tip on how to make the settings in Handbreak so that the subtitles arrive in the m4v file and can be used?

Steps to reproduce the problem (If Applicable):
Countless attempts with different settings

HandBrake version (e.g., 1.0.0):

Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
macOS 10.14 Mojave

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Re: Don't get subtitles

Post by Woodstock » Fri Oct 19, 2018 1:03 pm

Apple TV does not do well with MKV files, and MP4 files cannot have "switchable" subtitles from a Bluray source. The first is a deliberate choice by Apple, the second is a limitation of the container type.

The subtitle track you see is a special track to provide chapter markers, hence the "Chapter XX" displayed when you select it.

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Re: Don't get subtitles

Post by BradleyS » Fri Oct 19, 2018 1:54 pm

Short version: On the subtitles tab, go to the selection behavior dialog and select English and related burn in options. After exiting the dialog, select reload on the subtitles tab and you should see a PGS format English subtitle track marked for burning into the video. These are unfortunately not able to be enabled/disabled in MP4 as Woodstock mentions.

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Re: Don't get subtitles

Post by dino » Fri Oct 19, 2018 3:33 pm

Thank you for the fast and competent answer! So I have to decide what I want to do without.

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