Internal Crash?

[Ramroumtx]

Hello,

my handbrake keeps crashing. It says: "an internal error has occurred. you can chose to continue in an unstable state or crash." I click on crash then it closes out completely. I try to reopen and then I select continue. Then another box says the same thing. I try to hit continue and it does nothing. SO I try to select crash and does nothing either. I restarted my computer and the same messages come up. I will attach a screen shot. I was not able to go to activity window to get the log because its greyed out. Unless there is another way to get it? What can I do to fix this mess?

I also can't get the handbrake version but I looked it up and its 1.0.3
Macbookpro: 10.7.5

Here are a couple screenshots: https://expirebox.com/download/c86c9d59 ... eaef9.html
https://expirebox.com/download/d6a7ebfa ... 1d446.html

[Ritsuka]

Try to move somewhere else the Queue.hbqueue file you can find in ~/Library/Application Support/HandBrake , if it fix the issue please send me that file so I can see what's going wrong.

[Ramroumtx]

I could not find it there or anywhere. I tried to search it as well and nothing came up.

[Ramroumtx]

There isn't even handbrake under application support.

[Ramroumtx]

Can someone assist please? I have to finish some projects.

[Ritsuka]

It's in the library folder inside your home folder. I think it's invisible on 10.7. Keep the alt key pressed and see it if appears in the Finder Go menu.

[Ramroumtx]

this is all i see…
https://expirebox.com/download/59952bff ... 2aaf8.html

[Ramroumtx]

What am I doing wrong?

[Ritsuka]

Maybe you need to scroll up? I don't know, if you don't have that folder you have more serious issues on your computer.

[Ramroumtx]

lol! Wait I found it! However, I can't open it.
See if this works on your end?
https://expirebox.com/download/febf5b7a ... 2c2bb.html

[Ramroumtx]

I think this is the activity log as well:
https://expirebox.com/download/b7dea6fc ... 96ccd.html

[Ritsuka]

Delete Queue.hbqueue and try to start HandBrake again.

[Ramroumtx]

Holy shamoly! It worked! Thanks a bunch!

[supagiant]

I went to ~/Library/Application Support/HandBrake (using the alt key from Finder/Go to Folder). I deleted all the files in that folder and restarted Handrake. It works! Thanks for the info.