handbrake mp4 cannot be played in QuickTime

HandBrake for Mac support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Post Reply
pennantpro
Posts: 4
Joined: Wed Nov 13, 2013 8:58 pm

handbrake mp4 cannot be played in QuickTime

Post by pennantpro » Wed Nov 13, 2013 9:06 pm

I tried to compress a large .mov file created in FCPx. The operation took several hours (program length was 2 hours). When I tried to open the Handbrake mp4 file in QuickTime, it would not play. (I used both QuickTime 10 and QuickTime 7).

Here is the Activity Log. Thanks for any help you can offer.

Code: Select all

[11:57:57] hb_init: starting libhb thread
[11:57:57] macgui: Handbrake Version: 0.9.9 x86_64 (2013051800)
[11:58:03] hb_init: starting libhb thread
[11:58:03] hb_init: starting libhb thread
[11:58:03] macgui: hbInstances path to this instance: /Applications/HandBrake.app
[11:58:03] macgui: hbInstance found instance pidnum:1993 at path: /Applications/HandBrake.app
[11:58:03] macgui: hbInstance MATCH FOUND, our pidnum is:1993
[11:58:03] macgui: Pid for this instance:1993
[11:58:03] macgui: HBQueueController : My Pidnum is 1993
[11:58:09] macgui: didDimissReloadQueue number of hb instances:1
[11:58:09] macgui: didDimissReloadQueue NSAlertOtherReturn Chosen
[11:58:39] macgui: trying to open video_ts folder (parent directory chosen)
[11:58:39] macgui: scanning titles with a duration of 10 seconds or more
[11:58:39] hb_scan: path=/Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov, title_index=0
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening /Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov/BDMV/index.bdmv
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening /Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov/BDMV/BACKUP/index.bdmv
libbluray/bluray.c:1725: nav_get_title_list(/Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov) failed (0x1030b9000)
[11:58:39] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 4.1.3
libdvdread: Encrypted DVD support unavailable.
libdvdnav:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdnav:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[11:58:39] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov':
  Metadata:
    major_brand     : qt  
    minor_version   : 0
    compatible_brands: qt  
    creation_time   : 2013-11-13 14:50:07
  Duration: 01:58:46.38, start: 0.000000, bitrate: 138321 kb/s
    Stream #0.0(und): Video: prores, yuv422p10le, 1920x1080, 135935 kb/s, PAR 1:1 DAR 16:9, 29.97 fps, 29.97 tbr, 30k tbn
    Metadata:
      creation_time   : 2013-11-13 14:50:07
    Stream #0.1(und): Audio: pcm_s24le, 48000 Hz, 2 channels, s32, 2304 kb/s
    Metadata:
      creation_time   : 2013-11-13 14:50:07
    Stream #0.2(und): Data: tmcd / 0x64636D74
    Metadata:
      creation_time   : 2013-11-13 14:50:07
[11:58:40] scan: decoding previews for title 1
[11:58:40] scan: audio 0x1: pcm_s24le, rate=48000Hz, bitrate=2304000 Unknown (pcm_s24le) (2.0 ch)
[11:58:42] scan: 10 previews, 1920x1080, 29.970 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[11:58:42] libhb: scan thread found 1 valid title(s)
[11:58:43] macgui: showNewScan: This is a new source item scan
[12:00:26] macgui: Rip: Pending queue count is 0
[12:00:26] macgui: getNextPendingQueueIndex next pending encode index is:0
[12:00:26] macgui: scanning specifically for title: 1
[12:00:26] hb_scan: path=/Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov, title_index=1
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening /Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov/BDMV/index.bdmv
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening /Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov/BDMV/BACKUP/index.bdmv
libbluray/bluray.c:1725: nav_get_title_list(/Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov) failed (0x10294f000)
[12:00:26] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 4.1.3
libdvdread: Encrypted DVD support unavailable.
libdvdnav:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdnav:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[12:00:26] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov':
  Metadata:
    major_brand     : qt  
    minor_version   : 0
    compatible_brands: qt  
    creation_time   : 2013-11-13 14:50:07
  Duration: 01:58:46.38, start: 0.000000, bitrate: 138321 kb/s
    Stream #0.0(und): Video: prores, yuv422p10le, 1920x1080, 135935 kb/s, PAR 1:1 DAR 16:9, 29.97 fps, 29.97 tbr, 30k tbn
    Metadata:
      creation_time   : 2013-11-13 14:50:07
    Stream #0.1(und): Audio: pcm_s24le, 48000 Hz, 2 channels, s32, 2304 kb/s
    Metadata:
      creation_time   : 2013-11-13 14:50:07
    Stream #0.2(und): Data: tmcd / 0x64636D74
    Metadata:
      creation_time   : 2013-11-13 14:50:07
[12:00:26] scan: decoding previews for title 1
[12:00:26] scan: audio 0x1: pcm_s24le, rate=48000Hz, bitrate=2304000 Unknown (pcm_s24le) (2.0 ch)
[12:00:27] scan: 10 previews, 1920x1080, 29.970 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[12:00:27] libhb: scan thread found 1 valid title(s)
[12:00:27] macgui: ScanDone state received from fQueueEncodeLibhb
[12:00:27] macgui: Preset: Custom
[12:00:27] macgui: processNewQueueEncode number of passes expected is: 1
[12:00:27] macgui: Start / Stop set to chapters
[12:00:27] macgui: prepareJob exiting
[12:00:27] 1 job(s) to process
[12:00:27] starting job
[12:00:27] sync: expecting 213577 video frames
[12:00:27] job configuration:
[12:00:27]  * source
[12:00:27]    + /Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov
[12:00:27]    + title 1, chapter(s) 1 to 1
[12:00:27]    + container: mov,mp4,m4a,3gp,3g2,mj2
[12:00:27]    + data rate: 138321 kbps
[12:00:27]  * destination
[12:00:27]    + /Volumes/LaCie/UKC/UKC Exports/Module 1 - Introduction, Rules and Procedures FNL.mp4
[12:00:27]    + container: MPEG-4 (.mp4 and .m4v)
[12:00:27]  * video track
[12:00:27]    + decoder: prores
[12:00:27]      + bitrate 135935 kbps
[12:00:27]    + frame rate: same as source (around 29.970 fps)
[12:00:27]    + filters
[12:00:27]      + Framerate Shaper (0:27000000:900900)
[12:00:27]        + frame rate: same as source (around 29.970 fps)
[12:00:27]      + Crop and Scale (1920:1080:0:0:0:0)
[12:00:27]        + source: 1920 * 1080, crop (0/0/0/0): 1920 * 1080, scale: 1920 * 1080
[12:00:27]    + loose anamorphic
[12:00:27]      + storage dimensions: 1920 * 1080, mod 2
[12:00:27]      + pixel aspect ratio: 1 / 1
[12:00:27]      + display dimensions: 1920 * 1080
[12:00:27]    + encoder: H.264 (x264)
[12:00:27]      + x264 preset: veryfast
[12:00:27]      + h264 profile: main
[12:00:27]      + h264 level: 4.0
[12:00:27]      + quality: 20.00 (RF)
[12:00:27]  * audio track 1
[12:00:27]    + decoder: Unknown (pcm_s24le) (2.0 ch) (track 1, id 0x1)
[12:00:27]      + bitrate: 2304 kbps, samplerate: 48000 Hz
[12:00:27]    + mixdown: Stereo
[12:00:27]    + encoder: AAC (CoreAudio)
[12:00:27]      + bitrate: 160 kbps, samplerate: 48000 Hz
[12:00:27] reader: first SCR 0 id 0x1 DTS 0
[12:00:27] encx264: min-keyint: 30, keyint: 300
[12:00:27] encx264: encoding with stored aspect 1/1
[12:00:27] encx264: Encoding at constant RF 20.000000
x264 [warning]: --psnr used with psy on: results will be invalid!
x264 [warning]: --tune psnr should be used if attempting to benchmark psnr!
x264 [info]: using SAR=1/1
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX
x264 [info]: profile Main, level 4.0
[13:13:32] 1 job(s) to process
[13:13:32] starting job
[13:13:32] sync: expecting 479 video frames
[13:13:32] job configuration:
[13:13:32]  * source
[13:13:32]    + /Volumes/Drive 2/Exports/Module 1 - Introduction, Rules and Procedures FNL.mov
[13:13:32]    + title 1, start 0:0:0.00 stop 0:0:15.00
[13:13:32]    + container: mov,mp4,m4a,3gp,3g2,mj2
[13:13:32]    + data rate: 138321 kbps
[13:13:32]  * destination
[13:13:32]    + /Users/willschwarz/Library/Application Support/HandBrake/Previews/1993/preview_temp.m4v
[13:13:32]    + container: MPEG-4 (.mp4 and .m4v)
[13:13:32]  * video track
[13:13:32]    + decoder: prores
[13:13:32]      + bitrate 135935 kbps
[13:13:32]    + frame rate: same as source (around 29.970 fps)
[13:13:32]    + filters
[13:13:32]      + Framerate Shaper (0:27000000:900900)
[13:13:32]        + frame rate: same as source (around 29.970 fps)
[13:13:32]      + Crop and Scale (1920:1080:0:0:0:0)
[13:13:32]        + source: 1920 * 1080, crop (0/0/0/0): 1920 * 1080, scale: 1920 * 1080
[13:13:32]    + loose anamorphic
[13:13:32]      + storage dimensions: 1920 * 1080, mod 2
[13:13:32]      + pixel aspect ratio: 1 / 1
[13:13:32]      + display dimensions: 1920 * 1080
[13:13:32]    + encoder: H.264 (x264)
[13:13:32]      + x264 preset: veryfast
[13:13:32]      + h264 profile: main
[13:13:32]      + h264 level: 4.0
[13:13:32]      + quality: 20.00 (RF)
[13:13:32]  * audio track 1
[13:13:32]    + decoder: Unknown (pcm_s24le) (2.0 ch) (track 1, id 0x1)
[13:13:32]      + bitrate: 2304 kbps, samplerate: 48000 Hz
[13:13:32]    + mixdown: Stereo
[13:13:32]    + encoder: AAC (CoreAudio)
[13:13:32]      + bitrate: 160 kbps, samplerate: 48000 Hz
[13:13:32] encx264: min-keyint: 30, keyint: 300
[13:13:32] encx264: encoding with stored aspect 1/1
[13:13:32] encx264: Encoding at constant RF 20.000000
x264 [warning]: --psnr used with psy on: results will be invalid!
[13:13:32] reader: first SCR 0 id 0x1 DTS 0
x264 [warning]: --tune psnr should be used if attempting to benchmark psnr!
x264 [info]: using SAR=1/1
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX
x264 [info]: profile Main, level 4.0
[13:14:11] sync: reached pts 1351350, exiting early
[13:14:12] work: average encoding speed for job is 11.591923 fps
[13:14:12] reader: done. 1 scr changes
[13:14:13] sync: got 450 frames, 479 expected
[13:14:13] render: lost time: 0 (0 frames)
[13:14:13] render: gained time: 0 (0 frames) (0 not accounted for)
[13:14:13] prores-decoder done: 472 frames, 0 decoder errors, 0 drops
x264 [info]: frame I:3     Avg QP:15.72  size: 97774  PSNR Mean Y:65.41 U:66.46 V:67.99 Avg:65.87 Global:49.47
x264 [info]: frame P:163   Avg QP:21.96  size: 54236  PSNR Mean Y:40.92 U:43.18 V:46.63 Avg:41.83 Global:41.74
x264 [info]: frame B:284   Avg QP:23.28  size:  8103  PSNR Mean Y:39.64 U:42.78 V:46.30 Avg:40.70 Global:40.67
x264 [info]: consecutive B-frames:  1.8% 23.6% 56.0% 18.7%
x264 [info]: mb I  I16..4: 72.9%  0.0% 27.1%
x264 [info]: mb P  I16..4: 11.3%  0.0%  0.3%  P16..4: 45.4% 12.1%  7.2%  0.0%  0.0%    skip:23.7%
x264 [info]: mb B  I16..4:  1.9%  0.0%  0.0%  B16..8: 12.7%  2.5%  0.2%  direct:13.6%  skip:69.1%  L0:34.1% L1:48.1% BI:17.8%
x264 [info]: coded y,uvDC,uvAC intra: 28.7% 58.2% 24.4% inter: 13.4% 16.3% 0.8%
x264 [info]: i16 v,h,dc,p: 44% 23% 24%  8%
x264 [info]: i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 21% 25% 19%  5%  6%  5%  9%  4%  7%
x264 [info]: i8c dc,h,v,p: 59% 19% 19%  3%
x264 [info]: Weighted P-Frames: Y:6.1% UV:6.1%
x264 [info]: SSIM Mean Y:0.9706697 (15.327db)
x264 [info]: PSNR Mean Y:40.277 U:43.083 V:46.566 Avg:41.276 Global:41.052 kb/s:6092.67
[13:14:13] pcm_s24le-decoder done: 0 frames, 0 decoder errors, 0 drops
[13:14:13] mux: track 0, 450 frames, 11435100 bytes, 6092.63 kbps, fifo 512
[13:14:13] mux: track 1, 704 frames, 343590 bytes, 183.06 kbps, fifo 1024
[13:14:13] libhb: work result = 0
[14:34:59] reader: done. 1 scr changes
[14:35:00] work: average encoding speed for job is 23.033121 fps
[14:35:00] sync: got 213578 frames, 213577 expected
[14:35:00] render: lost time: 0 (0 frames)
[14:35:00] render: gained time: 0 (0 frames) (0 not accounted for)
[14:35:00] prores-decoder done: 213578 frames, 0 decoder errors, 0 drops
x264 [info]: frame I:944   Avg QP:18.70  size:227421  PSNR Mean Y:44.58 U:48.01 V:50.43 Avg:45.54 Global:45.19
x264 [info]: frame P:82425 Avg QP:21.07  size: 61273  PSNR Mean Y:41.48 U:45.64 V:48.53 Avg:42.56 Global:42.15
x264 [info]: frame B:130209 Avg QP:22.28  size: 11614  PSNR Mean Y:41.23 U:46.69 V:49.19 Avg:42.43 Global:41.65
x264 [info]: consecutive B-frames:  5.6% 27.2% 36.4% 30.8%
x264 [info]: mb I  I16..4: 39.4%  0.0% 60.6%
x264 [info]: mb P  I16..4: 15.3%  0.0%  1.2%  P16..4: 42.8% 10.9%  6.6%  0.0%  0.0%    skip:23.2%
x264 [info]: mb B  I16..4:  1.8%  0.0%  0.0%  B16..8: 11.2%  2.8%  0.3%  direct:14.7%  skip:69.1%  L0:28.5% L1:48.8% BI:22.7%
x264 [info]: coded y,uvDC,uvAC intra: 51.7% 65.6% 42.4% inter: 17.9% 15.2% 1.1%
x264 [info]: i16 v,h,dc,p: 41% 18% 33%  8%
x264 [info]: i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 38% 17% 17%  4%  4%  6%  4%  5%  4%
x264 [info]: i8c dc,h,v,p: 61% 16% 19%  4%
x264 [info]: Weighted P-Frames: Y:4.5% UV:4.1%
x264 [info]: SSIM Mean Y:0.9659247 (14.676db)
x264 [info]: PSNR Mean Y:41.344 U:46.290 V:48.944 Avg:42.495 Global:41.844 kb/s:7608.19
[14:35:00] pcm_s24le-decoder done: 0 frames, 0 decoder errors, 0 drops
MP4ERROR: File size exceeded 4 GB; output unplayable. Enable "Large file size" to fix it.
MP4ERROR: (m_size <= (uint64_t)0xFFFFFFFF): assert failure
[14:35:00] mux: track 0, 213578 frames, 6777320697 bytes, 7608.14 kbps, fifo 2048
[14:35:00] mux: track 1, 334050 frames, 158736128 bytes, 178.20 kbps, fifo 4096
[14:35:00] libhb: work result = 0
[14:35:01] macgui: incrementQueueItemDone there are no more pending encodes
Last edited by Rodeo on Wed Nov 13, 2013 10:03 pm, edited 1 time in total.
Reason: Logs must be placed between [code] [/code] blocks

GregiBoy
Veteran User
Posts: 908
Joined: Sat Feb 12, 2011 9:23 pm

Re: handbrake mp4 cannot be played in QuickTime

Post by GregiBoy » Wed Nov 13, 2013 10:01 pm

Did you have web-optimised turned on? It doesn't look like it.

MP4ERROR: File size exceeded 4 GB; output unplayable. Enable "Large file size" to fix it.

pennantpro
Posts: 4
Joined: Wed Nov 13, 2013 8:58 pm

Re: handbrake mp4 cannot be played in QuickTime

Post by pennantpro » Thu Nov 14, 2013 12:07 am

Thanks, Gregi. You're correct I did NOT have large file turned on. This was my first spin around the block. I read (somewhere) that checking that box can result in a degradation of the video quality. I'll give it a go tonight before I go to sleep. This thing is a monster! Thanks, again.

User avatar
JohnAStebbins
HandBrake Team
Posts: 5457
Joined: Sat Feb 09, 2008 7:21 pm

Re: handbrake mp4 cannot be played in QuickTime

Post by JohnAStebbins » Thu Nov 14, 2013 12:12 am

pennantpro wrote:I read (somewhere) that checking that box can result in a degradation of the video quality.
This is not true. This setting has no effect on the raw video stream. It only affects how it is encapsulated.

pennantpro
Posts: 4
Joined: Wed Nov 13, 2013 8:58 pm

Re: handbrake mp4 cannot be played in QuickTime

Post by pennantpro » Thu Nov 14, 2013 12:21 am

Thank you, John.

pennantpro
Posts: 4
Joined: Wed Nov 13, 2013 8:58 pm

Re: handbrake mp4 cannot be played in QuickTime

Post by pennantpro » Thu Nov 14, 2013 2:04 pm

Gregi and John... just wanted to let you know that checking the "Large File" box did the trick, and much faster than Compressor. It took 12 hours for Compressor to create a 720 file. Handbrake (with the correct settings!) did it in about 2 hours and it was 1080. Thanks, again, to you both for your help with this. I'm a free man!

Best,
Will

Post Reply