Quicktime does not play my file in Lion

[eliotf]

This may not be a Handbrake issue but a Mac OS issue. I just upgraded to Lion and now when I rip a SD DVD and use the AppleTV 3 preset I cannot play the file with QuickTime Player. I get a message that says "This movie could not be opened. A required codec isn't available." If I use other players like NicePlayer it plays fine. Also, if I use iTunes to play the movie it plays fine. If I try to open a movie that I ripped with Handbrake in 2011, QuickTime Player is able to open it. I believe the older file was made with the AppleTV 2 preset.

This is probably a combination of Handbrake's new Apple TV3 preset and Lion. If anyone knows how to get quicktime to play it let me know.

Many thanks.

- eliot

[Deleted User 11865]

Activity Log please.

[tgjb]

I definitively have a similar problem. Quicktime asks for a codec, whereas Spotlight or even the system can read it.

Code: Select all

HandBrake Activity Log for Session (Cleared): 2012-10-26 08:45:28 +0200

[08:45:28] hb_init: starting libhb thread
[08:45:28] macgui: Handbrake Version: 0.9.8 x86_64 (2012071800)
[08:45:31] hb_init: starting libhb thread
[08:45:31] hb_init: starting libhb thread
[08:45:31] macgui: hbInstances path to this instance: /Applications/HandBrake.app
[08:45:31] macgui: hbInstance found instance pidnum:63593 at path: /Applications/HandBrake.app
[08:45:31] macgui: hbInstance MATCH FOUND, our pidnum is:63593
[08:45:31] macgui: Pid for this instance:63593
[08:45:31] macgui: HBQueueController : My Pidnum is 63593
[08:50:16] macgui: trying to open video_ts folder (video_ts folder chosen)
[08:50:16] macgui: Preview: Disabling HUD Controls
[08:50:16] macgui: Minimum length of title for scan: 900000
[08:50:16] hb_scan: path=/Volumes/Test DVD/VIDEO_TS, title_index=0
libbluray/bdnav/index_parse.c:157: indx_parse(): error opening /Volumes/Test DVD/VIDEO_TS/BDMV/index.bdmv
libbluray/bluray.c:1471: nav_get_title_list(/Volumes/Test DVD/VIDEO_TS) failed (0x102134c00)
[08:50:16] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 4.1.3
libdvdread: Encrypted DVD support unavailable.
libdvdread: Couldn't find device name.
libdvdnav: Can't read name block. Probably not a DVD-ROM device.
libdvdnav: Unable to find map file '/Users/$USERS/.dvdnav/.map'
libdvdnav: DVD disk reports itself with Region mask 0x00000000. Regions: 1 2 3 4 5 6 7 8
libdvdread: Encrypted DVD support unavailable.
libdvdread: Couldn't find device name.
[08:50:16] scan: DVD has 1 title(s)
[08:50:16] scan: scanning title 1
[08:50:16] scan: opening IFO for VTS 1
[08:50:16] scan: duration is 02:31:12 (9072276 ms)
[08:50:16] pgc_id: 1, pgn: 1: pgc: 0x107ca8e50
[08:50:16] scan: vts=1, ttn=1, cells=0->12, blocks=0->2227066, 2227067 blocks
[08:50:16] scan: checking audio 1
[08:50:16] scan: id=0x80bd, lang=Francais (AC3), 3cc=fra ext=0
[08:50:16] scan: checking audio 2
[08:50:16] scan: id=0x81bd, lang=Italiano (AC3), 3cc=ita ext=0
[08:50:16] scan: checking subtitle 1
[08:50:16] scan: id=0x20bd, lang=Francais, 3cc=fra
[08:50:16] scan: checking subtitle 2
[08:50:16] scan: id=0x21bd, lang=Francais, 3cc=fra
[08:50:16] scan: checking subtitle 3
[08:50:16] scan: id=0x22bd, lang=English, 3cc=eng
[08:50:16] scan: title 1 has 13 chapters
[08:50:16] scan: chap 1 c=0->0, b=0->147566 (147567), 601474 ms
[08:50:16] scan: chap 2 c=1->1, b=147567->296915 (149349), 607367 ms
[08:50:16] scan: chap 3 c=2->2, b=296916->510223 (213308), 868684 ms
[08:50:16] scan: chap 4 c=3->3, b=510224->705461 (195238), 795725 ms
[08:50:16] scan: chap 5 c=4->4, b=705462->974379 (268918), 1094705 ms
[08:50:16] scan: chap 6 c=5->5, b=974380->1136787 (162408), 661596 ms
[08:50:16] scan: chap 7 c=6->6, b=1136788->1405035 (268248), 1092760 ms
[08:50:16] scan: chap 8 c=7->7, b=1405036->1551245 (146210), 595494 ms
[08:50:16] scan: chap 9 c=8->8, b=1551246->1680551 (129306), 526424 ms
[08:50:16] scan: chap 10 c=9->9, b=1680552->1857560 (177009), 721461 ms
[08:50:16] scan: chap 11 c=10->10, b=1857561->2127018 (269458), 1097897 ms
[08:50:16] scan: chap 12 c=11->11, b=2127019->2226114 (99096), 403535 ms
[08:50:16] scan: chap 13 c=12->12, b=2226115->2227066 (952), 5145 ms
[08:50:16] scan: aspect = 0
libdvdnav: DVD disk reports itself with Region mask 0x00000000. Regions: 1 2 3 4 5 6 7 8
libdvdnav: Menu Languages available: 
libdvdnav: Menu Languages available: 

*** libdvdread: CHECK_VALUE failed in nav_read.c:162 ***
*** for (pci->hli.hl_gi.btn_ns != 0 && pci->hli.hl_gi.btngr_ns != 0) || (pci->hli.hl_gi.btn_ns == 0 && pci->hli.hl_gi.btngr_ns == 0) ***


*** libdvdread: CHECK_VALUE failed in nav_read.c:264 ***
*** for dsi->dsi_gi.zero1 == 0 ***

[14:08:30] reader: done. 1 scr changes
[14:08:31] work: average encoding speed for job is 27.620667 fps
[14:08:31] sync: got 217963 frames, 217963 expected
[14:08:31] mpeg2 done: 217963 frames
[14:08:31] render: lost time: 0 (0 frames)
[14:08:31] render: gained time: 0 (0 frames) (0 not accounted for)
x264 [info]: frame I:1256  Avg QP:15.00  size: 53348  PSNR Mean Y:48.33 U:52.14 V:52.64 Avg:49.27 Global:48.81
x264 [info]: frame P:62589 Avg QP:17.68  size: 20349  PSNR Mean Y:45.98 U:50.03 V:50.68 Avg:46.95 Global:46.44
x264 [info]: frame B:154118 Avg QP:22.16  size:  4561  PSNR Mean Y:44.34 U:49.53 V:50.21 Avg:45.48 Global:44.89
x264 [info]: consecutive B-frames:  2.1%  4.1% 20.5% 73.3%
x264 [info]: mb I  I16..4:  8.9% 63.4% 27.7%
x264 [info]: mb P  I16..4:  1.7% 10.7%  3.1%  P16..4: 30.6% 26.9% 15.7%  0.0%  0.0%    skip:11.3%
x264 [info]: mb B  I16..4:  0.1%  0.9%  0.3%  B16..8: 38.6% 10.0%  2.7%  direct: 4.4%  skip:43.0%  L0:34.0% L1:45.9% BI:20.1%
x264 [info]: 8x8 transform intra:67.8% inter:63.2%
x264 [info]: coded y,uvDC,uvAC intra: 79.4% 78.3% 49.4% inter: 27.6% 21.6% 2.7%
x264 [info]: i16 v,h,dc,p: 56% 13%  7% 24%
x264 [info]: i8 v,h,dc,ddl,ddr,vr,hd,vl,hu: 25% 14% 13%  5%  8% 10%  7% 10%  8%
x264 [info]: i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 28% 14% 11%  6%  9% 11%  7%  8%  5%
x264 [info]: i8c dc,h,v,p: 48% 17% 28%  8%
x264 [info]: Weighted P-Frames: Y:3.8% UV:1.3%
x264 [info]: ref P L0: 61.3% 17.7% 15.2%  5.7%  0.2%
x264 [info]: ref B L0: 90.8%  7.9%  1.4%
x264 [info]: ref B L1: 96.1%  3.9%
x264 [info]: SSIM Mean Y:0.9880428 (19.224db)
x264 [info]: PSNR Mean Y:44.836 U:49.689 V:50.363 Avg:45.920 Global:45.298 kb/s:1800.11
[14:08:32] mux: track 0, 217963 frames, 2043470447 bytes, 1800.06 kbps, fifo 4096
[14:08:32] mux: track 1, 425669 frames, 113089397 bytes, 99.62 kbps, fifo 8192
[14:08:32] mux: track 2, 2161 frames, 2709182 bytes, 2.39 kbps, fifo 64
[14:08:32] mux: track 3, 2117 frames, 2186658 bytes, 1.93 kbps, fifo 32
[14:08:32] libhb: work result = 0
[14:08:32] macgui: incrementQueueItemDone there are no more pending encodes
[14:43:11] macgui: built in presets updated to build number: 2012071800

note: Perian is not installed and will be not install. The file is of course playable with VLC, but my wish was to play it natively with any Mac...

[sungam]

FWIW, I have experienced the same issue. It only happened with one specific movie so far: The Rum Diary.

I have successfully encoded several dozen other DVD's. WIth this one, the same behavior as previously described. I used the "Apple TV3" preset, turned on English subtitles and started the queue. When finished, I could not open with QT, but could open with VLC. I then added to iTunes and was able to play from within iTunes.

Couple of oddities with this movie:

1. There is no "Closed Caption" subtitle track on the DVD, only two bitmap English subtitle tracks (and one Spanish)
2. I encoded with the first English subtitle track (seems like the non-SDH?)
3. I can turn on subtitles in VLC, can't turn it on in iTunes player

Hope this helps. I had shutdown handbrake before I realized I had a problem so I don't have the activity window. Should I re-run the movie through handbrake and post the activity log? or does the previously posted one give you all enough info?

Thanks for a great app!

[TedJ]

Vobsub in mp4 is not widely supported and may in fact be flagged as a corrupt file with many players.

[sungam]

Thank you for that additional info. You were correct.

I re-encoded the DVD *without* the subtitles and it opened in QuickTime just fine. So it was the bitmap subtitles that were messing up QT.

First movie I've come across that didn't have text based closed captions.

Thanks again.

[eliotf]

Yep, that seems to be it.
I ran a test and ripped a chapter with:
no subtitle = opened up fine in QT and VLC
bitmap sub burned in = opened up fine in QT and VLC
bitmap sub not burned in = did not open in QT, opened in VLC (subs worked!), opened in iTunes (subs did NOT work)
closed captions sub not burned in = opened fine in QT (subs worked!), opened fine in VLC (subs did NOT work), opened in iTunes (subs worked!)

- e

[bersound]

I had exactly the same issues with Quicktime and "soft" subtitles.
One way to spare you the time to re-rip is to open your file with MpegStreamclip and do a "Save as" from the File menu.
This will remove the "txt codec" while keeping the original file's audio and video.
You will be able to open it with Quicktime then.