AppleTV Issues: Video Format Not Recognized

[jrg]

Also submitted this to the Apple Discussion forums: http://discussions.apple.com/thread.jsp ... &stqc=true

OK. Prior to the last Apple TV update, all was well: I was able to rip DVDs (both home DVDs and commercial DVDs that I own) with Handbrake using Handbrake's AppleTV preset and was able to sync them or stream them to my AppleTV. And there was much celebration.

And then...

The last AppleTV update.

All DVDs I ripped prior to the update continue to sync/stream to my AppleTV. All ripped (with Handbrake) DVDs whether home or commercial (again, DVDs I purchased) since the update do not show up in AppleTV--they play perfectly well in iTunes on my host computer (dual proc G5), but when trying to sync, I get an error saying the above subject line (even though I never changed anything in my Handbrake settings; the only difference is the AppleTV update). When I try to stream them, they do not appear in my movies collection.

What's up? I am wasting entirely too much of my time trying to figure this out.

I restored my AppleTV to factory settings, but mysteriously, the update downloads in the background (without me initiating it) and installs.

I'm not trying to pirate anything; I have a large DVD collection that I would like to access without having to get up and physically browse through my library (and I'd like to free up living space by putting the DVDs into storage and still have ready access to my media).

Any suggestions would be greatly appreciated!

Thanks!
james

[TedJ]

You didn't modify the Apple TV preset to discard the AAC audio track, by any chance? Seems with every other aTV update, files with the AC3 track only break.

Have you recently tried out the dev snapshot, then reverted to the 0.9.3 release? 0.9.3 -> snapshot auto-updates the built in presets, reverting does not - you'll need to update them manually.

If not, please post an activity log for one of the post upgrade encodes and we'll take a look on the off chance something's gone awry.

[jrg]

I'm currently doing an encode and will post up update in the morning. Thanks for the suggestions!

[Easybourne]

Another thing you could try - admittedly a longshot given that what you've said above - is to try removing the offending files from your iTunes library then syncing the Apple TV, then re-adding the file to iTunes' library and syncing again. The problem could be in the iTunes Library data.

I've found that that sometimes the message about 'the format is not recognised' actually means 'something's gone squiffy with the iTunes Library and I can't FIND the file'

This has happened to me once or twice when I've changed some tags on a file before the Apple TV has finished syncing.

[jrg]

Thanks for all the suggestions!

The encode I did last night using the AppleTV preset was able to be seen by the AppleTV, so the issue isn't Handbrake. Not sure why the others still aren't able to be seen by the AppleTV (but can be played in iTunes). I'm re-encoding one of them to see if that fixes it. The removal, sync, re-add, sync didn't work. Very strange.

Anyway, thanks for all the help! I guess it was much ado about nothing. Oh, and Apple deleted my thread in their discussion forum as it seems I violated the terms of service.


james

[TedJ]

...Oh, and Apple deleted my thread in their discussion forum as it seems I violated the terms of service.

Of course you did, you're only supposed to buy video content from iTMS...

[jrg]

The issue continues...I re-encoded one of the offending DVDs using the exact same Handbrake settings I used to encode a DVD that the aTV was able to see and, once again, the aTV doesn't see it, but it plays fine in iTunes...

I have the output from the activity log if that would be helpful. It's long, though. I'll paste it here and the admins/mods can edit it out as appropriate:

Code: Select all

[19:04:07] macgui: trying to open video_ts folder (parent directory chosen)
[19:04:07] macgui: trying to open a physical dvd at: /Volumes/ARMY_OF_DARKNESS_DC
[19:04:07] macgui: VLC app found for decrypting physical dvd
[19:04:07] hb_scan: path=/dev/disk1, title_index=0
[19:04:07] scan: trying to open with libdvdread
[19:04:07] scan: DVD has 7 title(s)
[19:04:07] scan: scanning title 1
[19:04:07] scan: opening IFO for VTS 1
[19:04:07] pgc_id: 1, pgn: 1: pgc: 0x773a340
[19:04:07] scan: vts=1, ttn=1, cells=0->22, blocks=0->1836089, 1836090 blocks
[19:04:07] scan: duration is 01:35:51 (5751000 ms)
[19:04:07] scan: checking audio 1
[19:04:07] scan: id=80bd, lang=English (AC3), 3cc=eng ext=1
[19:04:07] scan: checking audio 2
[19:04:07] scan: id=81bd, lang=English (AC3) (Director's Commentary 1), 3cc=eng ext=3
[19:04:07] scan: checking subtitle 1
[19:04:07] scan: id=21bd, lang=Esperanto, 3cc=epo
[19:04:07] scan: checking subtitle 2
[19:04:07] scan: subtitle channel is not active
[19:04:07] scan: title 1 has 23 chapters
[19:04:07] scan: chap 1 c=0->0, b=0->73799 (73800), 192259 ms
[19:04:07] scan: chap 2 c=1->1, b=73800->222407 (148608), 393696 ms
[19:04:07] scan: chap 3 c=2->2, b=222408->342784 (120377), 338614 ms
[19:04:07] scan: chap 4 c=3->3, b=342785->429592 (86808), 237553 ms
[19:04:07] scan: chap 5 c=4->4, b=429593->500839 (71247), 190534 ms
[19:04:07] scan: chap 6 c=5->5, b=500840->565930 (65091), 196320 ms
[19:04:07] scan: chap 7 c=6->6, b=565931->651001 (85071), 241291 ms
[19:04:07] scan: chap 8 c=7->7, b=651002->787639 (136638), 432539 ms
[19:04:07] scan: chap 9 c=8->8, b=787640->851422 (63783), 268402 ms
[19:04:07] scan: chap 10 c=9->9, b=851423->927950 (76528), 318634 ms
[19:04:07] scan: chap 11 c=10->10, b=927951->1060811 (132861), 409604 ms
[19:04:07] scan: chap 12 c=11->11, b=1060812->1082667 (21856), 63070 ms
[19:04:07] scan: chap 13 c=12->12, b=1082668->1119039 (36372), 108297 ms
[19:04:07] scan: chap 14 c=13->13, b=1119040->1161919 (42880), 131290 ms
[19:04:07] scan: chap 15 c=14->14, b=1161920->1219702 (57783), 176298 ms
[19:04:07] scan: chap 16 c=15->15, b=1219703->1309149 (89447), 328402 ms
[19:04:07] scan: chap 17 c=16->16, b=1309150->1407339 (98190), 326500 ms
[19:04:07] scan: chap 18 c=17->17, b=1407340->1516785 (109446), 347667 ms
[19:04:07] scan: chap 19 c=18->18, b=1516786->1620346 (103561), 296586 ms
[19:04:07] scan: chap 20 c=19->19, b=1620347->1664422 (44076), 168232 ms
[19:04:07] scan: chap 21 c=20->20, b=1664423->1694402 (29980), 107120 ms
[19:04:07] scan: chap 22 c=21->21, b=1694403->1734417 (40015), 158421 ms
[19:04:07] scan: chap 23 c=22->22, b=1734418->1836089 (101672), 319659 ms
[19:04:07] scan: aspect = 0
[19:04:07] scan: scanning title 2
[19:04:07] scan: opening IFO for VTS 1
[19:04:07] pgc_id: 2, pgn: 1: pgc: 0x7713dd0
[19:04:07] scan: vts=1, ttn=2, cells=0->0, blocks=1836090->1891407, 55318 blocks
[19:04:07] scan: duration is 00:02:58 (178000 ms)
[19:04:07] scan: checking audio 1
[19:04:07] scan: id=80bd, lang=English (AC3), 3cc=eng ext=1
[19:04:07] scan: checking audio 2
[19:04:07] scan: id=81bd, lang=English (AC3) (Director's Commentary 1), 3cc=eng ext=3
[19:04:07] scan: checking subtitle 1
[19:04:07] scan: subtitle channel is not active
[19:04:07] scan: checking subtitle 2
[19:04:07] scan: subtitle channel is not active
[19:04:07] scan: title 2 has 1 chapters
[19:04:07] scan: chap 1 c=0->0, b=1836090->1891407 (55318), 178000 ms
[19:04:07] scan: aspect = 0
[19:04:07] scan: scanning title 3
[19:04:07] scan: opening IFO for VTS 1
[19:04:07] pgc_id: 3, pgn: 1: pgc: 0x77286e0
[19:04:07] scan: vts=1, ttn=3, cells=0->0, blocks=1891408->1928656, 37249 blocks
[19:04:07] scan: duration is 00:02:00 (120000 ms)
[19:04:07] scan: checking audio 1
[19:04:07] scan: id=80bd, lang=English (AC3), 3cc=eng ext=1
[19:04:07] scan: checking audio 2
[19:04:07] scan: id=81bd, lang=English (AC3) (Director's Commentary 1), 3cc=eng ext=3
[19:04:07] scan: checking subtitle 1
[19:04:07] scan: subtitle channel is not active
[19:04:07] scan: checking subtitle 2
[19:04:07] scan: subtitle channel is not active
[19:04:07] scan: title 3 has 1 chapters
[19:04:07] scan: chap 1 c=0->0, b=1891408->1928656 (37249), 120000 ms
[19:04:07] scan: aspect = 0
[19:04:07] scan: scanning title 4
[19:04:07] scan: opening IFO for VTS 1
[19:04:07] pgc_id: 4, pgn: 1: pgc: 0x771fc90
[19:04:07] scan: vts=1, ttn=4, cells=0->0, blocks=1928657->2045022, 116366 blocks
[19:04:07] scan: duration is 00:06:14 (374000 ms)
[19:04:07] scan: checking audio 1
[19:04:07] scan: id=80bd, lang=English (AC3), 3cc=eng ext=1
[19:04:07] scan: checking audio 2
[19:04:07] scan: id=81bd, lang=English (AC3) (Director's Commentary 1), 3cc=eng ext=3
[19:04:07] scan: checking subtitle 1
[19:04:07] scan: subtitle channel is not active
[19:04:07] scan: checking subtitle 2
[19:04:07] scan: subtitle channel is not active
[19:04:07] scan: title 4 has 1 chapters
[19:04:07] scan: chap 1 c=0->0, b=1928657->2045022 (116366), 374000 ms
[19:04:07] scan: aspect = 0
[19:04:07] scan: scanning title 5
[19:04:07] scan: opening IFO for VTS 1
[19:04:07] pgc_id: 5, pgn: 1: pgc: 0x6073120
[19:04:07] scan: vts=1, ttn=5, cells=0->0, blocks=2045023->2098419, 53397 blocks
[19:04:07] scan: duration is 00:02:52 (172000 ms)
[19:04:07] scan: checking audio 1
[19:04:07] scan: id=80bd, lang=English (AC3), 3cc=eng ext=1
[19:04:07] scan: checking audio 2
[19:04:07] scan: id=81bd, lang=English (AC3) (Director's Commentary 1), 3cc=eng ext=3
[19:04:07] scan: checking subtitle 1
[19:04:07] scan: subtitle channel is not active
[19:04:07] scan: checking subtitle 2
[19:04:07] scan: subtitle channel is not active
[19:04:07] scan: title 5 has 1 chapters
[19:04:07] scan: chap 1 c=0->0, b=2045023->2098419 (53397), 172000 ms
[19:04:07] scan: aspect = 0
[19:04:07] scan: scanning title 6
[19:04:07] scan: opening IFO for VTS 2
[19:04:08] pgc_id: 1, pgn: 1: pgc: 0x6073120
[19:04:08] scan: vts=2, ttn=1, cells=0->21, blocks=1216->1552, 1158 blocks
[19:04:08] scan: duration is 00:00:11 (11000 ms)
[19:04:08] scan: checking audio 1
[19:04:08] scan: audio channel is not active
[19:04:08] scan: checking audio 2
[19:04:08] scan: audio channel is not active
[19:04:08] scan: ignoring title (no audio track)
[19:04:08] scan: scanning title 7
[19:04:08] scan: opening IFO for VTS 2
[19:04:08] pgc_id: 2, pgn: 1: pgc: 0x77286e0
[19:04:08] scan: vts=2, ttn=2, cells=0->0, blocks=0->197, 198 blocks
[19:04:08] scan: duration is 00:00:05 (5000 ms)
[19:04:08] scan: ignoring title (too short)
[19:04:08] scan: decoding previews for title 1
[19:04:08] 433.873596s: Video -> Film
[19:04:08] scan: audio 0x80bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch)
[19:04:08] scan: audio 0x81bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (Director's Commentary 1) (2.0 ch)
[19:04:09] dvd: beginning of cell 4 at block 500840
[19:04:10] scan: 10 previews, 720x480, 29.970 fps, autocrop = 0/0/24/32, aspect 16:9, PAR 32:27
[19:04:10] scan: decoding previews for title 2
[19:04:11] scan: audio 0x80bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch)
[19:04:11] scan: audio 0x81bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (Director's Commentary 1) (2.0 ch)
[19:04:12] 84.007431s: Film -> Video
[19:04:12] 98.672081s: Video -> Film
[19:04:13] 147.470840s: Film -> Video
[19:04:13] 161.885239s: Video -> Film
[19:04:13] scan: 10 previews, 720x480, 29.970 fps, autocrop = 6/6/8/6, aspect 16:9, PAR 32:27
[19:04:13] scan: decoding previews for title 3
[19:04:14] scan: audio 0x80bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch)
[19:04:14] scan: audio 0x81bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (Director's Commentary 1) (2.0 ch)
[19:04:16] scan: 10 previews, 720x480, 29.970 fps, autocrop = 6/6/6/4, aspect 16:9, PAR 32:27
[19:04:16] scan: decoding previews for title 4
[19:04:17] scan: audio 0x80bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch)
[19:04:17] scan: audio 0x81bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (Director's Commentary 1) (2.0 ch)
[19:04:17] 106.663399s: Film -> Video
[19:04:17] 181.755081s: Video -> Film
[19:04:18] scan: 10 previews, 720x480, 29.970 fps, autocrop = 6/6/8/4, aspect 16:9, PAR 32:27
[19:04:18] scan: decoding previews for title 5
[19:04:19] scan: audio 0x80bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch)
[19:04:19] scan: audio 0x81bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (Director's Commentary 1) (2.0 ch)
[19:04:20] scan: 10 previews, 720x480, 23.976 fps, autocrop = 28/32/6/4, aspect 16:9, PAR 32:27
[19:04:20] scan: title (0) job->width:672, job->height:416
[19:04:20] scan: title (1) job->width:704, job->height:400
[19:04:20] scan: title (2) job->width:704, job->height:384
[19:04:20] scan: title (3) job->width:704, job->height:400
[19:04:20] scan: title (4) job->width:704, job->height:352
[19:04:20] libhb: scan thread found 5 valid title(s)
[19:04:21] macgui: ScanDone state received from fHandle
[19:04:26] macgui: Rip: Pending queue count is 0
[19:04:26] macgui: Rip: No pending jobs, so sending this one to doAddToQueue
[19:04:26] macgui: Rip: Going right to performNewQueueScan
[19:04:26] macgui: scanning specifically for title: 1
[19:04:26] macgui: performNewQueueScan currentQueueEncodeIndex is: 1
[19:04:26] hb_scan: path=/dev/disk1, title_index=1
[19:04:26] scan: trying to open with libdvdread
[19:04:26] scan: DVD has 7 title(s)
[19:04:26] scan: scanning title 1
[19:04:26] scan: opening IFO for VTS 1
[19:04:26] pgc_id: 1, pgn: 1: pgc: 0x77358f0
[19:04:26] scan: vts=1, ttn=1, cells=0->22, blocks=0->1836089, 1836090 blocks
[19:04:26] scan: duration is 01:35:51 (5751000 ms)
[19:04:26] scan: checking audio 1
[19:04:26] scan: id=80bd, lang=English (AC3), 3cc=eng ext=1
[19:04:26] scan: checking audio 2
[19:04:26] scan: id=81bd, lang=English (AC3) (Director's Commentary 1), 3cc=eng ext=3
[19:04:26] scan: checking subtitle 1
[19:04:26] scan: id=21bd, lang=Esperanto, 3cc=epo
[19:04:26] scan: checking subtitle 2
[19:04:26] scan: subtitle channel is not active
[19:04:26] scan: title 1 has 23 chapters
[19:04:26] scan: chap 1 c=0->0, b=0->73799 (73800), 192259 ms
[19:04:26] scan: chap 2 c=1->1, b=73800->222407 (148608), 393696 ms
[19:04:26] scan: chap 3 c=2->2, b=222408->342784 (120377), 338614 ms
[19:04:26] scan: chap 4 c=3->3, b=342785->429592 (86808), 237553 ms
[19:04:26] scan: chap 5 c=4->4, b=429593->500839 (71247), 190534 ms
[19:04:26] scan: chap 6 c=5->5, b=500840->565930 (65091), 196320 ms
[19:04:26] scan: chap 7 c=6->6, b=565931->651001 (85071), 241291 ms
[19:04:26] scan: chap 8 c=7->7, b=651002->787639 (136638), 432539 ms
[19:04:26] scan: chap 9 c=8->8, b=787640->851422 (63783), 268402 ms
[19:04:26] scan: chap 10 c=9->9, b=851423->927950 (76528), 318634 ms
[19:04:26] scan: chap 11 c=10->10, b=927951->1060811 (132861), 409604 ms
[19:04:26] scan: chap 12 c=11->11, b=1060812->1082667 (21856), 63070 ms
[19:04:26] scan: chap 13 c=12->12, b=1082668->1119039 (36372), 108297 ms
[19:04:26] scan: chap 14 c=13->13, b=1119040->1161919 (42880), 131290 ms
[19:04:26] scan: chap 15 c=14->14, b=1161920->1219702 (57783), 176298 ms
[19:04:26] scan: chap 16 c=15->15, b=1219703->1309149 (89447), 328402 ms
[19:04:26] scan: chap 17 c=16->16, b=1309150->1407339 (98190), 326500 ms
[19:04:26] scan: chap 18 c=17->17, b=1407340->1516785 (109446), 347667 ms
[19:04:26] scan: chap 19 c=18->18, b=1516786->1620346 (103561), 296586 ms
[19:04:26] scan: chap 20 c=19->19, b=1620347->1664422 (44076), 168232 ms
[19:04:26] scan: chap 21 c=20->20, b=1664423->1694402 (29980), 107120 ms
[19:04:26] scan: chap 22 c=21->21, b=1694403->1734417 (40015), 158421 ms
[19:04:26] scan: chap 23 c=22->22, b=1734418->1836089 (101672), 319659 ms
[19:04:26] scan: aspect = 0
[19:04:26] scan: decoding previews for title 1
[19:04:27] scan: audio 0x80bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch)
[19:04:27] scan: audio 0x81bd: AC-3, rate=48000Hz, bitrate=192000 English (AC3) (Director's Commentary 1) (2.0 ch)
[19:04:27] dvd: beginning of cell 4 at block 500840
[19:04:29] scan: 10 previews, 720x480, 29.970 fps, autocrop = 0/0/24/32, aspect 16:9, PAR 32:27
[19:04:29] scan: title (0) job->width:672, job->height:416
[19:04:29] libhb: scan thread found 1 valid title(s)
[19:04:29] macgui: ScanDone state received from fQueueEncodeLibhb
[19:04:29] macgui: processNewQueueEncode title list is: 1
[19:04:29] macgui: Preset: AppleTV
[19:04:29] macgui: processNewQueueEncode number of passes expected is: 1
[19:04:29] macgui: prepareJob audiotrack 2 is: 0
[19:04:29] macgui: prepareJob exiting
[19:04:29] 1 job(s) to process
[19:04:29] starting job
[19:04:29] job configuration:
[19:04:29]  * source
[19:04:29]    + /dev/disk1
[19:04:29]    + title 1, chapter(s) 1 to 23
[19:04:29]  * destination
[19:04:29]    + /Users/jrg/Desktop/ARMY_OF_DARKNESS_DC.m4v
[19:04:29]    + container: MPEG-4 (.mp4 and .m4v)
[19:04:29]      + 64-bit formatting
[19:04:29]      + chapter markers
[19:04:29]  * video track
[19:04:29]    + decoder: mpeg2
[19:04:29]      + bitrate 8700 kbps
[19:04:29]    + frame rate: same as source (around 29.970 fps)
[19:04:29]    + loose anamorphic
[19:04:29]      + storage dimensions: 720 * 480 -> 720 * 512, crop 0/0/24/32
[19:04:29]      + pixel aspect ratio: 857 / 720
[19:04:29]      + display dimensions: 857 * 512
[19:04:29]    + encoder: x264
[19:04:29]      + options: level=30:cabac=0:ref=3:mixed-refs=1:bframes=6:weightb=1:direct=auto:no-fast-pskip=1:me=umh:subq=7:analyse=all
[19:04:29]      + quality: 0.59
[19:04:29]  * audio track 0
[19:04:29]    + decoder: English (AC3) (2.0 ch) (track 1, id 80bd)
[19:04:29]      + bitrate: 192 kbps, samplerate: 48000 Hz
[19:04:29]    + mixdown: Stereo
[19:04:29]    + encoder: faac
[19:04:29]      + bitrate: 160 kbps, samplerate: 48000 Hz
[19:04:29]  * audio track 1
[19:04:29]    + decoder: English (AC3) (2.0 ch) (track 1, id 80bd)
[19:04:29]      + bitrate: 192 kbps, samplerate: 48000 Hz
[19:04:29]    + AC3 passthrough
[19:04:29] encx264: keyint-min: 30, keyint-max: 300
[19:04:29] encx264: encoding with stored aspect 857/720
[19:04:29] encx264: Encoding at constant RF 20.910002
x264 [info]: using SAR=857/720
x264 [warning]: MB rate (43156) > level limit (40500)
x264 [info]: using cpu capabilities: Altivec
x264 [info]: profile Main, level 3.0
No accelerated IMDCT transform found
No accelerated IMDCT transform found
[19:04:29] sync: expecting 172387 video frames
[19:04:29] reader: first SCR 146
[19:04:29] mpeg2: "Chapter  1" (1) at frame 0 time 9009
[19:04:29] sync: first pts is 9009
[19:04:29] a52_syncinfo failed
[19:04:29] a52_syncinfo failed
[19:04:29] a52_syncinfo ok
[19:04:29] a52_syncinfo ok
[19:04:30] sync: video time didn't advance - dropped 10 frames (delta 467 ms, current 58553, next 61557, dur 3004)
[19:04:48] 9.075733s: Film -> Video
[19:04:48] 9.159144s: Video -> Film
[19:15:28] 80.146736s: Film -> Video
[19:15:28] 80.196777s: Video -> Film
[19:15:29] 80.447014s: Film -> Video
[19:15:30] 80.497055s: Video -> Film
[19:15:36] 81.514725s: Film -> Video
[19:15:36] 81.564766s: Video -> Film
[19:15:40] 82.115326s: Film -> Video
[19:15:40] 82.215469s: Video -> Film
[19:22:29] 125.158356s: Film -> Video
[19:22:31] 125.358566s: Video -> Film
[19:23:50] 135.001526s: Film -> Video
[19:23:50] 135.051559s: Video -> Film
[19:24:01] 136.836700s: Film -> Video
[19:24:01] 136.886749s: Video -> Film
[19:32:19] 190.240051s: Film -> Video
[19:32:20] 190.306793s: Video -> Film
[19:32:21] 190.440262s: Film -> Video
[19:32:23] 190.640442s: Video -> Film
[19:32:26] 190.940750s: Film -> Video
[19:32:27] 190.990799s: Video -> Film
[19:32:37] mpeg2: "Chapter  2" (2) at frame 4611 time 17294277
[19:49:19] 319.002014s: Film -> Video
[19:49:19] 319.052063s: Video -> Film
[19:49:24] 319.652679s: Film -> Video
[19:49:24] 319.702698s: Video -> Film
[19:49:28] 320.219910s: Film -> Video
[19:49:30] 320.370056s: Video -> Film
[19:49:31] 320.503510s: Film -> Video
[19:49:33] 320.720398s: Video -> Film
[20:19:24] 555.905334s: Film -> Video
[20:19:29] 556.405884s: Video -> Film
[20:20:04] 561.911377s: Film -> Video
[20:20:05] 561.961426s: Video -> Film
[20:22:59] mpeg2: "Chapter  3" (3) at frame 14070 time 52779227
[21:08:19] mpeg2: "Chapter  4" (4) at frame 22188 time 83252169
[21:08:58] 930.929932s: Film -> Video
[21:09:01] 931.297058s: Video -> Film
[21:36:07] 1162.661499s: Film -> Video
[21:36:11] mpeg2: "Chapter  5" (5) at frame 27900 time 104677073
[21:36:12] 1163.161987s: Video -> Film
[22:03:52] 1354.152832s: Film -> Video
[22:03:53] mpeg2: "Chapter  6" (6) at frame 32484 time 121881260
[22:03:54] 1354.336304s: Video -> Film
[22:30:19] 1550.532227s: Film -> Video
[22:30:20] mpeg2: "Chapter  7" (7) at frame 37194 time 139556918
[22:30:21] 1550.715942s: Video -> Film
[22:35:37] 1594.910034s: Film -> Video
[22:35:37] 1594.959961s: Video -> Film
[22:35:39] 1595.243530s: Film -> Video
[22:35:39] 1595.276978s: Video -> Film
[22:35:41] 1595.560547s: Film -> Video
[22:35:41] 1595.610718s: Video -> Film
[23:04:30] 1792.273804s: Film -> Video
[23:04:32] mpeg2: "Chapter  8" (8) at frame 42993 time 161319659
[23:04:34] 1792.624146s: Video -> Film
[23:09:26] 1826.124268s: Film -> Video
[23:09:26] 1826.174438s: Video -> Film
[23:09:35] 1827.809204s: Film -> Video
[23:09:35] 1827.859375s: Video -> Film
[23:09:50] 1830.628784s: Film -> Video
[23:09:50] 1830.678711s: Video -> Film
[23:11:31] 1846.828247s: Film -> Video
[23:11:31] 1846.878418s: Video -> Film
[23:11:35] 1847.645874s: Film -> Video
[23:11:35] 1847.695801s: Video -> Film
[23:11:38] 1848.329834s: Film -> Video
[23:11:38] 1848.379883s: Video -> Film
[23:17:01] 1896.027344s: Film -> Video
[23:17:02] 1896.077515s: Video -> Film
[23:17:02] 1896.194336s: Film -> Video
[23:17:03] 1896.244263s: Video -> Film
[23:17:15] 1898.596680s: Film -> Video
[23:17:17] 1898.830200s: Video -> Film
[23:25:31] 1957.205322s: Film -> Video
[23:25:35] 1957.689087s: Video -> Film
[00:04:45] mpeg2: "Chapter  9" (9) at frame 53382 time 200310611
[00:04:57] 2226.824463s: Film -> Video
[00:05:01] 2227.191650s: Video -> Film
[00:05:16] 2229.327148s: Film -> Video
[00:05:17] 2229.376953s: Video -> Film
[00:05:18] 2229.660889s: Film -> Video
[00:05:18] 2229.710693s: Video -> Film
[00:05:31] 2231.846191s: Film -> Video
[00:05:32] 2231.896240s: Video -> Film
[00:05:34] 2232.346924s: Film -> Video
[00:05:34] 2232.396729s: Video -> Film
[00:05:35] 2232.513672s: Film -> Video
[00:05:35] 2232.580322s: Video -> Film
[00:07:15] 2248.179199s: Film -> Video
[00:07:16] 2248.295898s: Video -> Film
[00:07:17] 2248.512939s: Film -> Video
[00:07:17] 2248.562988s: Video -> Film
[00:14:12] 2297.061279s: Film -> Video
[00:14:13] 2297.111572s: Video -> Film
[00:21:30] 2352.616943s: Film -> Video
[00:21:30] 2352.666992s: Video -> Film
[00:22:41] 2362.810547s: Film -> Video
[00:22:43] 2362.993896s: Video -> Film
[00:22:54] 2364.478760s: Film -> Video
[00:22:56] 2364.662109s: Video -> Film
[00:23:18] 2368.315918s: Film -> Video
[00:23:18] 2368.365967s: Video -> Film
[00:23:39] 2371.302246s: Film -> Video
[00:23:40] 2371.385498s: Video -> Film
[00:26:00] 2396.510742s: Film -> Video
[00:26:01] 2396.594238s: Video -> Film
[00:30:01] 2435.482910s: Film -> Video
[00:30:02] 2435.533203s: Video -> Film
[00:30:03] 2435.649658s: Film -> Video
[00:30:03] 2435.683105s: Video -> Film
[00:31:05] 2445.359619s: Film -> Video
[00:31:05] 2445.409668s: Video -> Film
[00:32:58] 2462.510010s: Film -> Video
[00:32:58] 2462.560059s: Video -> Film
[00:33:01] 2462.843750s: Film -> Video
[00:33:01] 2462.893799s: Video -> Film
[00:37:08] mpeg2: "Chapter 10" (10) at frame 59760 time 224463740
[00:37:15] 2494.859131s: Film -> Video
[00:37:16] 2495.059082s: Video -> Film
[00:38:56] 2511.058594s: Film -> Video
[00:38:56] 2511.108643s: Video -> Film
[00:40:26] 2524.405273s: Film -> Video
[00:40:26] 2524.455322s: Video -> Film
[00:44:58] 2560.591309s: Film -> Video
[00:44:59] 2560.641357s: Video -> Film
[00:49:04] 2596.794189s: Film -> Video
[00:49:05] 2596.844238s: Video -> Film
[00:49:21] 2599.296631s: Film -> Video
[00:49:21] 2599.346680s: Video -> Film
[00:52:05] 2618.332520s: Film -> Video
[00:52:06] 2618.382324s: Video -> Film
[00:52:10] 2618.833008s: Film -> Video
[00:52:11] 2618.882812s: Video -> Film
[00:52:17] 2619.500244s: Film -> Video
[00:52:18] 2619.550293s: Video -> Film
[00:52:22] 2620.000732s: Film -> Video
[00:52:22] 2620.050781s: Video -> Film
[00:52:25] 2620.334473s: Film -> Video
[00:52:25] 2620.384277s: Video -> Film
[00:52:31] 2621.151855s: Film -> Video
[00:52:32] 2621.335449s: Video -> Film
[00:52:34] 2621.668945s: Film -> Video
[00:52:35] 2621.718994s: Video -> Film
[00:56:22] 2651.698975s: Film -> Video
[00:56:22] 2651.749268s: Video -> Film
[00:57:37] 2662.709961s: Film -> Video
[00:57:38] 2662.760254s: Video -> Film
[00:58:14] 2668.365723s: Film -> Video
[00:58:14] 2668.415527s: Video -> Film
[00:59:44] 2681.378662s: Film -> Video
[00:59:45] 2681.462158s: Video -> Film
[01:06:36] 2731.929199s: Film -> Video
[01:06:37] 2731.979248s: Video -> Film
[01:10:56] 2768.799316s: Film -> Video
[01:10:56] 2768.849365s: Video -> Film
[01:10:59] 2769.316650s: Film -> Video
[01:10:59] 2769.366699s: Video -> Film
[01:11:48] 2777.491455s: Film -> Video
[01:11:48] 2777.541504s: Video -> Film
[01:15:06] 2808.188721s: Film -> Video
[01:15:07] 2808.272217s: Video -> Film
[01:15:36] mpeg2: "Chapter 11" (11) at frame 67410 time 253169417
[01:15:43] 2814.027832s: Film -> Video
[01:15:46] 2814.378418s: Video -> Film
[01:19:37] 2842.889893s: Film -> Video
[01:19:38] 2842.923340s: Video -> Film
[01:19:39] 2843.040283s: Film -> Video
[01:19:39] 2843.123535s: Video -> Film
[01:19:42] 2843.373779s: Film -> Video
[01:19:42] 2843.424072s: Video -> Film
[01:19:43] 2843.540527s: Film -> Video
[01:19:44] 2843.624268s: Video -> Film
[01:19:47] 2843.874268s: Film -> Video
[01:19:47] 2843.924561s: Video -> Film
[01:19:49] 2844.174561s: Film -> Video
[01:19:50] 2844.258057s: Video -> Film
[01:19:54] 2844.725098s: Film -> Video
[01:19:54] 2844.775391s: Video -> Film
[01:37:47] 2960.674316s: Film -> Video
[01:37:48] 2960.724365s: Video -> Film
[01:41:11] 2982.479492s: Film -> Video
[01:41:12] 2982.529541s: Video -> Film
[01:41:15] 2983.013428s: Film -> Video
[01:41:16] 2983.096924s: Video -> Film
[01:43:37] 3001.531738s: Film -> Video
[01:43:37] 3001.581787s: Video -> Film
[01:43:52] 3003.750732s: Film -> Video
[01:43:52] 3003.800781s: Video -> Film
[02:09:55] mpeg2: "Chapter 12" (12) at frame 77238 time 290056767
[02:10:02] 3223.803711s: Film -> Video
[02:10:06] 3224.321045s: Video -> Film
[02:18:43] mpeg2: "Chapter 13" (13) at frame 78753 time 295732437
[02:18:48] 3286.700195s: Film -> Video
[02:18:50] 3286.866943s: Video -> Film
[02:27:30] 3357.220703s: Film -> Video
[02:27:32] 3357.420898s: Video -> Film
[02:32:27] mpeg2: "Chapter 14" (14) at frame 81360 time 305507202
[02:32:58] 3398.928711s: Film -> Video
[02:33:03] 3399.462646s: Video -> Film
[02:49:44] mpeg2: "Chapter 15" (15) at frame 84519 time 317349533
[02:49:52] 3527.106934s: Film -> Video
[02:49:55] 3527.457520s: Video -> Film
[03:06:27] 3650.880615s: Film -> Video
[03:06:27] 3650.930420s: Video -> Film
[03:12:34] 3695.107910s: Film -> Video
[03:12:35] 3695.157959s: Video -> Film
[03:12:36] 3695.274902s: Film -> Video
[03:12:36] 3695.358154s: Video -> Film
[03:12:59] 3699.228760s: Film -> Video
[03:13:00] 3699.312256s: Video -> Film
[03:13:04] 3700.113037s: Film -> Video
[03:13:04] 3700.163086s: Video -> Film
[03:13:05] 3700.279785s: Film -> Video
[03:13:05] 3700.329834s: Video -> Film
[03:13:07] 3700.647217s: Film -> Video
[03:13:07] 3700.696777s: Video -> Film
[03:13:10] 3701.281006s: Film -> Video
[03:13:11] 3701.330811s: Video -> Film
[03:13:13] 3701.781250s: Film -> Video
[03:13:14] 3701.864990s: Video -> Film
[03:13:17] mpeg2: "Chapter 16" (16) at frame 88749 time 333217385
[03:13:21] 3703.282959s: Film -> Video
[03:13:23] 3703.633301s: Video -> Film
[03:16:49] 3727.457031s: Film -> Video
[03:16:51] 3727.640625s: Video -> Film
[03:16:52] 3727.807373s: Film -> Video
[03:16:53] 3727.857422s: Video -> Film
[03:16:54] 3727.974365s: Film -> Video
[03:16:56] 3728.191406s: Video -> Film
[03:17:04] 3729.308838s: Film -> Video
[03:17:05] 3729.358887s: Video -> Film
[03:17:07] 3729.676025s: Film -> Video
[03:17:08] 3729.826172s: Video -> Film
[03:17:09] 3730.009521s: Film -> Video
[03:17:11] 3730.193115s: Video -> Film
[03:17:13] 3730.476807s: Film -> Video
[03:17:13] 3730.526855s: Video -> Film
[03:32:10] 3836.916260s: Film -> Video
[03:32:11] 3836.966309s: Video -> Film
[03:32:17] 3838.084229s: Film -> Video
[03:32:17] 3838.134521s: Video -> Film
[03:55:42] 4016.612549s: Film -> Video
[03:55:43] 4016.662842s: Video -> Film
[03:57:44] mpeg2: "Chapter 17" (17) at frame 96633 time 362769908
[03:57:53] 4031.644531s: Film -> Video
[03:57:55] 4031.827881s: Video -> Film
[04:01:38] 4057.837158s: Film -> Video
[04:01:40] 4058.020508s: Video -> Film
[04:01:44] 4058.337402s: Film -> Video
[04:01:46] 4058.554688s: Video -> Film
[04:06:26] 4091.904297s: Film -> Video
[04:06:29] 4092.321533s: Video -> Film
[04:08:38] 4107.820312s: Film -> Video
[04:08:39] 4107.903809s: Video -> Film
[04:14:01] 4143.956543s: Film -> Video
[04:14:15] 4145.274414s: Video -> Film
[04:16:24] 4159.922363s: Film -> Video
[04:16:32] 4160.623047s: Video -> Film
[04:19:58] 4182.961914s: Film -> Video
[04:20:01] 4183.212402s: Video -> Film
[04:21:32] 4194.874023s: Film -> Video
[04:21:33] 4194.907227s: Video -> Film
[04:33:11] 4275.854980s: Film -> Video
[04:33:12] 4275.938477s: Video -> Film
[04:40:19] 4324.136719s: Film -> Video
[04:40:22] 4324.386719s: Video -> Film
[04:45:18] 4356.735840s: Film -> Video
[04:45:19] 4356.886230s: Video -> Film
[04:45:22] mpeg2: "Chapter 18" (18) at frame 104484 time 392148257
[04:57:19] 4431.643555s: Film -> Video
[04:57:23] 4432.027832s: Video -> Film
[05:07:09] 4497.192383s: Film -> Video
[05:07:15] 4497.693359s: Video -> Film
[05:39:54] mpeg2: "Chapter 19" (19) at frame 112836 time 423466544
[05:40:04] 4706.051270s: Film -> Video
[05:40:06] 4706.234863s: Video -> Film
[06:28:30] mpeg2: "Chapter 20" (20) at frame 119964 time 450209760
[06:28:49] 5004.599609s: Film -> Video
[06:28:50] 5004.649414s: Video -> Film
[06:32:41] 5033.145020s: Film -> Video
[06:32:42] 5033.361816s: Video -> Film
[06:37:22] 5065.543945s: Film -> Video
[06:37:22] 5065.577148s: Video -> Film
[06:37:23] 5065.693848s: Film -> Video
[06:37:24] 5065.744141s: Video -> Film
[06:37:25] 5065.860840s: Film -> Video
[06:37:25] 5065.910645s: Video -> Film
[06:37:28] 5066.244629s: Film -> Video
[06:37:28] 5066.294434s: Video -> Film
[06:37:30] 5066.544922s: Film -> Video
[06:37:31] 5066.578125s: Video -> Film
[06:37:41] 5067.862793s: Film -> Video
[06:37:41] 5067.913086s: Video -> Film
[06:38:28] 5076.721680s: Film -> Video
[06:38:28] 5076.755371s: Video -> Film
[06:38:54] 5081.059082s: Film -> Video
[06:38:54] 5081.109375s: Video -> Film
[06:38:57] 5081.560059s: Film -> Video
[06:38:57] 5081.609863s: Video -> Film
[06:39:01] 5082.227051s: Film -> Video
[06:39:02] 5082.260742s: Video -> Film
[06:39:15] 5084.562988s: Film -> Video
[06:39:15] 5084.612793s: Video -> Film
[06:50:47] mpeg2: "Chapter 21" (21) at frame 124005 time 465382418
[06:50:56] 5171.783203s: Film -> Video
[06:50:59] 5171.966797s: Video -> Film
[07:04:01] mpeg2: "Chapter 22" (22) at frame 126570 time 475017543
[07:04:07] 5278.723633s: Film -> Video
[07:04:08] 5278.907227s: Video -> Film
[07:18:47] 5398.326172s: Film -> Video
[07:18:47] 5398.375977s: Video -> Film
[07:19:12] 5402.029785s: Film -> Video
[07:19:13] 5402.113281s: Video -> Film
[07:22:36] mpeg2: "Chapter 23" (23) at frame 130371 time 489308820
[07:22:37] 5437.131836s: Film -> Video
[07:22:38] 5437.265137s: Video -> Film
[07:22:39] 5437.582031s: Film -> Video
[07:22:42] 5438.099121s: Video -> Film
[07:22:55] 5444.572266s: Film -> Video
[07:22:55] 5444.772461s: Video -> Film
[07:24:28] 5493.705078s: Film -> Video
[07:24:29] 5493.988770s: Video -> Film
[07:41:24] reader: done. 1 scr changes
[07:41:34] 5756.017090s: Film -> Video
[07:41:35] sync: got 138032 frames, 172387 expected
[07:41:35] work: average encoding speed for job is 3.038533 fps
[07:41:38] mpeg2 done: 138043 frames
[07:41:38] render: lost time: 0 (0 frames)
[07:41:38] render: gained time: 0 (0 frames) (0 not accounted for)

[jbjoret]

I am not 100% sure how to read the logs, but I have a feeling that the bitrate might be in cause. Can you check the videobitrate of your videos ? I believe the the ATV will not accept anything that has an average above 5000. Also I would strongly recommend to use snapshot 2845 http://handbrake.fr/snapshot.php, it uses a very efficient x264 version and has new presets for the AppleTV. I hope this will help.

[SideShowBob]

It could also be frame rate. What does quicktime tell you the fps of the encoded file is?

sometimes with 9.3, I would have DVDs that ended up as a video that quicktime thought had an fps above 30, sometimes even over 40. Those will likely never play on the apple tv. If you find that quicktime is telling you the fps is over 30, I find that some combination of decomb, detelcine, and forcing the fps to 29.97 works. I never had a set fix, it seemed to vary source to source, but typically setting the fps to 29.97 worked.

[Deleted User 11865]

It could also be frame rate. What does quicktime tell you the fps of the encoded file is?

sometimes with 9.3, I would have DVDs that ended up as a video that quicktime thought had an fps above 30, sometimes even over 40. Those will likely never play on the apple tv. If you find that quicktime is telling you the fps is over 30, I find that some combination of decomb, detelcine, and forcing the fps to 29.97 works. I never had a set fix, it seemed to vary source to source, but typically setting the fps to 29.97 worked.

If the issue is framerate-related, then specifying a constant fps should fix it. However, I'd rather suggest enabling detelecine (and leaving the framerate to "same as source"), for 3 reasons:

- the source needs it (see all the Video -> Film and Film -> Video messages in the log);

- in 0.9.3, same as source + detelecine increases init_delay, making HB less likely to split frames (which is what's causing encodes to have a higher framerate than expected);

- 0.9.3's constant fps code is buggy in that it may drop and duplicate more frames than it needs to attain the specified frame rate, resulting in an encode that's unnecessarily jerky .

[jrg]

Sorry for the delay in responding and thanks for all the suggestions!

The bitrate of the above encode is 3830, but the bitrate of the other encode that doesn't show up is 2054. I have other encodes that do show up with bitrates higher than 2054.

Not sure how to determine framerate via QT--I do not have QT Pro on this machine.

I just DL'ed the latest Handbrake and will try the suggestions.

Thanks again!

EDIT: Will having detelecine enabled be fine for all encodes? The current average fps of the encode is now ~7.26 on the HB status line. Is this simply a measure of the current encode and not the final product?

[rhester]

Will having detelecine enabled be fine for all encodes? The current average fps of the encode is now ~7.26 on the HB status line. Is this simply a measure of the current encode and not the final product?

It gets things wrong sometimes, but reasonably rarely. Yes, that's a measure of the current encoding speed and unrelated to the playback FPS.

Rodney

[jrg]

IT WORKED!!!

Thank you all for your suggestions!

[Deleted User 11865]

Not sure how to determine framerate via QT--I do not have QT Pro on this machine.

In QuickTime (even non-pro, IIRC), Command-I (or Window > Show Movie Inspector) should bring up the inspector, which among other things reports the framerate ("FPS:").

[Wende]

Hi jrg,

just stumbled over your post because I had the same problem.
Since I'm no native english-speaker I somehow lost track in the thread, to make it short: what of the many (surely all helpful) suggestions was it exactly that solved it?

Thanks,

Wende

[TedJ]

As was pointed out above, make sure the final framerate for your encode does NOT exceed 29.97 fps - this will break AppleTV compatibility.

Force the framerate to 29.97 fps if need be.

[vinogradov]

The problem is still here.
At the first, i'm received success only in Apple TV regular mode. Legacy Apple TV write unsupported format in any FPS choices. It's menaning that i can't using 1080p mode (my origin source in this format) and i must push quality down.
Second, i received some crash when i try to choice presets menu after queue was filled for three filmes. If you need, i may send crash results.
Can you suggest something?

[nightstrm]

The problem is still here.
At the first, i'm received success only in Apple TV regular mode. Legacy Apple TV write unsupported format in any FPS choices. It's menaning that i can't using 1080p mode (my origin source in this format) and i must push quality down.
Second, i received some crash when i try to choice presets menu after queue was filled for three filmes. If you need, i may send crash results.
Can you suggest something?

What is AppleTV "regular mode"? I can't quite follow what you're describing here. An activity log would go a long way.

[jbjoret]

The problem is still here.
At the first, i'm received success only in Apple TV regular mode. Legacy Apple TV write unsupported format in any FPS choices. It's menaning that i can't using 1080p mode (my origin source in this format) and i must push quality down.
Second, i received some crash when i try to choice presets menu after queue was filled for three filmes. If you need, i may send crash results.
Can you suggest something?

Don't use the legacy mode anymore. The x264 codec has evolved so much in the last past few month that I would recommend to use the latest snapshot (SVN2907 I believe) , update/resync the preset. Make sure that the resolution does not exceed 1280x720 with max 24000/1001 fps. If you use a SD resolution, make sure that it stays < 29,97FPS. If you encode HD movies in 720p, the average video bitrate should not >> 5000Kbps. It will probably still sync with 5500, I was not able to determinate the exact limit. I have encoded hundreds of my DVDs and Blu-Rays and have not had any problems when keeping within those limits.

[pj4533]

I have a ton of movies that don't seem to play any more (when I know they used to). Am I forced to re-encode them?

[jbjoret]

I have a ton of movies that don't seem to play any more (when I know they used to). Am I forced to re-encode them?

Could you please give more details about those movies. Bitrate, Audio tracks included, Frames per Second, Source (DVD, BD etc ...), resolution of those movies, Handbrake version used to encode them, and your current AppleTV Firmware version.

[nightstrm]

I have a ton of movies that don't seem to play any more (when I know they used to). Am I forced to re-encode them?

Why are you posting in an existing thread for a problem that likely isn't related and not even given the required information for support?

Start a new thread, including all of the necessary information for support requests.

[pj4533]

I have a ton of movies that don't seem to play any more (when I know they used to). Am I forced to re-encode them?

Why are you posting in an existing thread for a problem that likely isn't related and not even given the required information for support?

Start a new thread, including all of the necessary information for support requests.

I apologize...I realize that on its own, that message was unclear.

It was the same message as listed above. Same message, same situation. Identical.

I did testing on my own, and it turns out that somewhere along the line AppleTV got worse at sync'ing with iTunes for streaming. I *think* it has something to do with waking up sleeping harddrives where the files actually live. Basically, if I don't watch a film for "a while", say a few days, then go back and try to watch something....depending on which harddrive it lives on it will work or give the above listed error (Video Format Not Recognized). The funny thing is, I can eventually get it to work. Sometimes it involves repeatedly trying to play, sometimes it involves going to the machine and playing from iTunes first, sometimes a restart of the AppleTV and relaunching iTunes does it. Its VERY annoying.

However, bottom line is that it doesn't seem to have anything to do with the encode, or Handbrake. Seems to be a streaming issue with the AppleTV. So if anyone else is reading this thread due to a problem on the AppleTV like this, I would focus on the connection between AppleTV & iTunes, not on an issue with Handbrake.

-pj

[Da Man]

I believe that Nightstorm reported on this over at the Macrumors.com forums. I have a Brobo, which sequentially wakes up it's four hard drives one at a time, then proceeds to stream the movie to the AppleTV. This was not a problem until AppleTV 3.0. So, yes, it is a hardware/software bug of AppleTV; not encodes.

I usually get around the problem by simply pressing the menu button when that error appears, then trying to play again.

[nightstrm]

Yep, sounds like the drives are going to sleep and its taking a little bit of time for them to wake up. Happens all the time with my ReadyNAS.

The cost of being "green" I guess...