Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

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mdhankins
Posts: 14
Joined: Thu Jul 07, 2016 5:39 pm

Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

Post by mdhankins »

Description of problem or question:

Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown


Steps to reproduce the problem (If Applicable):

Using Manjaro Linux, kernel 5.9 with latest updates. I am attempting to encode a bluray rip of Angel Has Fallen made with MakeMKV. A few seconds into the encode, my computer shuts down. Looks like it crashed, but I am unable to find any details about a panic in journalctl. The log just stops. I initially thought it was just x265, but I discovered that I get the same results with the Matroska H.264 1080p30 preset. The same file can be encoded with the General HQ 1080p30 Surround preset without any issues (running now).

HandBrake version (e.g., 1.0.0):

HandBrake version 1.3.3-4 (installed binary from official repo)


Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

Manjaro Linux - latest updates installed

Linux HOSTNAME 5.9.3-1-MANJARO #1 SMP PREEMPT Sun Nov 1 14:25:36 UTC 2020 x86_64 GNU/Linux


HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

https://pastebin.com/ut32qKCr
mdhankins
Posts: 14
Joined: Thu Jul 07, 2016 5:39 pm

Re: Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

Post by mdhankins »

In case you need to know any hardware info:

$ inxi -Fazy
System:
Kernel: 5.9.3-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.9-x86_64
root=UUID=049442a2-72fd-45ab-89a6-0021ccba54e6 rw quiet apparmor=1
security=apparmor udev.log_priority=3
Desktop: Cinnamon 4.6.7 tk: GTK 3.24.23 dm: LightDM 1.30.0
Distro: Manjaro Linux
Machine:
Type: Mini-pc System: Intel Client Systems product: NUC8i7BEH v: J72992-308
serial: <filter> Chassis: Intel Corporation type: 35 v: 2.0 serial: <filter>
Mobo: Intel model: NUC8BEB v: J72688-308 serial: <filter> UEFI: Intel
v: BECFL357.86A.0085.2020.1007.1917 date: 10/07/2020
Battery:
Device-1: hidpp_battery_0
model: Logitech Wireless Mobile Mouse MX Anywhere 2S serial: <filter>
charge: 100% (should be ignored) rechargeable: yes status: Discharging
CPU:
Info: Quad Core model: Intel Core i7-8559U bits: 64 type: MT MCP
arch: Kaby Lake family: 6 model-id: 8E (142) stepping: A (10) microcode: D6
L2 cache: 8192 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 43214
Speed: 3200 MHz min/max: 400/4500 MHz Core speeds (MHz): 1: 3200 2: 3200
3: 3200 4: 3200 5: 3200 6: 3200 7: 3200 8: 3200
Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf
mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,
IBRS_FW, STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel Iris Plus Graphics 655 driver: i915 v: kernel
bus ID: 00:02.0 chip ID: 8086:3ea5
Display: x11 server: X.Org 1.20.9 driver: intel unloaded: modesetting
alternate: fbdev,vesa display ID: :0 screens: 1
Screen-1: 0 s-res: 2560x1440 s-dpi: 96 s-size: 677x381mm (26.7x15.0")
s-diag: 777mm (30.6")
Monitor-1: DP1 res: 2560x1440 hz: 60 dpi: 108 size: 600x340mm (23.6x13.4")
diag: 690mm (27.2")
OpenGL: renderer: Mesa Intel Iris Plus Graphics 655 (CFL GT3)
v: 4.6 Mesa 20.2.1 direct render: Yes
Audio:
Device-1: Intel Cannon Point-LP High Definition Audio driver: snd_hda_intel
v: kernel alternate: snd_soc_skl,snd_sof_pci bus ID: 00:1f.3
chip ID: 8086:9dc8
Device-2: AudioQuest USB2.0 Hub type: USB
driver: hid-generic,snd-usb-audio,usbhid bus ID: 1-4.4:7 chip ID: 21b4:0083
serial: <filter>
Sound Server: ALSA v: k5.9.3-1-MANJARO
Network:
Device-1: Intel Cannon Point-LP CNVi [Wireless-AC] driver: iwlwifi v: kernel
port: 4000 bus ID: 00:14.3 chip ID: 8086:9df0
IF: wlp0s20f3 state: up mac: <filter>
Device-2: Intel Ethernet I219-V driver: e1000e v: kernel port: efa0
bus ID: 00:1f.6 chip ID: 8086:15be
IF: eno1 state: down mac: <filter>
IF-ID-1: virbr0 state: down mac: <filter>
IF-ID-2: virbr0-nic state: down mac: <filter>
Drives:
Local Storage: total: 9.56 TiB used: 6.02 TiB (62.9%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 960 PRO 512GB size: 476.94 GiB
block size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4
serial: <filter> rev: 4B6QCXP7 scheme: GPT
ID-2: /dev/sda vendor: Seagate model: ST2000LX001-1RG174 size: 1.82 TiB
block size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
rotation: 5400 rpm serial: <filter> rev: SDM1 scheme: GPT
ID-3: /dev/sdb type: USB vendor: Western Digital model: WD My Book 25EE
size: 7.28 TiB block size: physical: 4096 B logical: 512 B serial: <filter>
rev: 4004 scheme: GPT
Partition:
ID-1: / raw size: 233.24 GiB size: 228.58 GiB (98.00%)
used: 151.62 GiB (66.3%) fs: ext4 dev: /dev/nvme0n1p5
Swap:
Alert: No Swap data was found.
Sensors:
System Temperatures: cpu: 72.0 C mobo: 27.8 C
Fan Speeds (RPM): N/A
Info:
Processes: 324 Uptime: 1h 09m Memory: 31.24 GiB used: 4.70 GiB (15.0%)
Init: systemd v: 246 Compilers: gcc: 10.2.0 Packages: 1357 pacman: 1354
lib: 361 flatpak: 0 snap: 3 Shell: Bash v: 5.0.18 running in: gnome-terminal
inxi: 3.1.08
rollin_eng
Veteran User
Posts: 3707
Joined: Wed May 04, 2011 11:06 pm

Re: Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

Post by rollin_eng »

In your log HB ran for an hour.
mdhankins
Posts: 14
Joined: Thu Jul 07, 2016 5:39 pm

Re: Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

Post by mdhankins »

That would be the encode that is working
rollin_eng
Veteran User
Posts: 3707
Joined: Wed May 04, 2011 11:06 pm

Re: Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

Post by rollin_eng »

Ok, can you post log of a failed encode.
Woodstock
Veteran User
Posts: 3946
Joined: Tue Aug 27, 2013 6:39 am

Re: Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

Post by Woodstock »

What you describe fits the "cooling isn't enough, let's turn off to save the CPU" scenario. Do you have a CPU temperature monitor widget installed? What are your CPU temps before, at the start of the encode, and before it shuts down?

Handbrake will stress your CPU more than just about any program you would normally run, so proper cooling is IMPORTANT.
mdhankins
Posts: 14
Joined: Thu Jul 07, 2016 5:39 pm

Re: Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

Post by mdhankins »

Woodstock wrote: Fri Nov 13, 2020 11:38 pm What you describe fits the "cooling isn't enough, let's turn off to save the CPU" scenario. Do you have a CPU temperature monitor widget installed? What are your CPU temps before, at the start of the encode, and before it shuts down?

Handbrake will stress your CPU more than just about any program you would normally run, so proper cooling is IMPORTANT.
It barely works on the encode for a few seconds before shutting down. Pretty unlikely it has anything to do with cooling.

I'm using the stock NUC. Do not have any temp widget installed, but I thought some of that info was captured in the inxi -Faxy output that I captured. In any case, if CPU temp was the issue I would think that it would not be able to complete any encoding, including H.264 - which it just finished.
mdhankins
Posts: 14
Joined: Thu Jul 07, 2016 5:39 pm

Re: Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

Post by mdhankins »

I just tried an encode and modified a preset to use h.265 and h.264 with qsv. Both caused the crash to occur.
User avatar
Rodeo
HandBrake Team
Posts: 12679
Joined: Tue Mar 03, 2009 8:55 pm

Re: Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

Post by Rodeo »

mdhankins wrote: Fri Nov 13, 2020 8:41 pmHandBrake version (e.g., 1.0.0):

HandBrake version 1.3.3-4 (installed binary from official repo)
If you mean the Manjaro repo, then it's not an official HandBrake build. It may not be the cause of the crash, but it's worth trying an official build just in case.

Our official Linux builds are distributed via flatpak. You need to set up flatpak for your distro, then you can get the flatpak here: https://handbrake.fr/downloads.php

(the official flatpak might also be on flathub, but I'm not 100% sure of it, so best to go with the manual download)

https://flatpak.org/setup/
mdhankins
Posts: 14
Joined: Thu Jul 07, 2016 5:39 pm

Re: Encoding bluray rip with Matroska H.265 or H.264 presets cause Manjaro Linux to crash/shutdown

Post by mdhankins »

Rodeo wrote: Sat Nov 14, 2020 11:15 am
mdhankins wrote: Fri Nov 13, 2020 8:41 pmHandBrake version (e.g., 1.0.0):

HandBrake version 1.3.3-4 (installed binary from official repo)
If you mean the Manjaro repo, then it's not an official HandBrake build. It may not be the cause of the crash, but it's worth trying an official build just in case.

Our official Linux builds are distributed via flatpak. You need to set up flatpak for your distro, then you can get the flatpak here: https://handbrake.fr/downloads.php

(the official flatpak might also be on flathub, but I'm not 100% sure of it, so best to go with the manual download)

https://flatpak.org/setup/
I installed the Handbrake flatpak (using the Discover utility) and started an encode using the Matroska H265 1080p30 preset. Was right in the middle of typing here to say that it was working fine and then my computer shutdown. :shock:

At this point not sure if there is something odd going on with my computer or an actual bug that I've found. Am considering trying a different distro to see if I can duplicate the issue. If you have any other suggestions to try, please let me know.

Here's the encode log from this last attempt. https://pastebin.com/fAKV06nU
Last edited by Rodeo on Sat Nov 14, 2020 4:38 pm, edited 1 time in total.
Reason: Fix quote formatting
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