[Fixed] Settings File Causing Handbrake to Crash

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FrostByte
Posts: 61
Joined: Sat Dec 12, 2015 7:16 pm

[Fixed] Settings File Causing Handbrake to Crash

Post by FrostByte » Mon Jan 09, 2017 2:49 pm

Please describe the problem in as much detail as possible:
Handbrake errors can't load settings file, then deletes settings when clicking "close". HB will start after settings file is deleted, but errors again on restart if you change any settings. Only way to run is to not make any settings. I've tried several setting so it doesn't appear to be any one setting which is causing the error

What are the steps to reproduce this problem:
Start HB, errors and deletes settings file
Click Close
Restart HB, change settings
Close HB
Restart HB errors again

What version of HandBrake you are running:
HandBrake Nightly 20170107202407-0c34c5f-master (2017010801) - 64bit

However, the downloaded file HandBrake-20170108-3e3218d_x86_64-Win_GUI.exe

What operating system and version and you running (e.g. OSX 10.11, Windows 7, Ubuntu 14):
Windows 10 Pro, Build 14393.576

If there was any exception or error displayed, please copy it and paste it here:
http://pastebin.com/v6D6gaYA

Image

Please include the scan or encode log:

Encode with no settings file
http://pastebin.com/BA4pgxAr

User avatar
s55
HandBrake Team
Posts: 9681
Joined: Sun Dec 24, 2006 1:05 pm

Re: Settings File Causing Handbrake to Crash

Post by s55 » Mon Jan 09, 2017 5:40 pm

Can you please re-run those steps, but before you open HandBrake, grab that settings file listed in the error details, and post it here via pastbin please.

I'd be curious to see what's in that file.

An error like this once, isn't much cause for concern, it may mean that the format has changed. If it's repeatable, somethings bust.

FrostByte
Posts: 61
Joined: Sat Dec 12, 2015 7:16 pm

Re: Settings File Causing Handbrake to Crash

Post by FrostByte » Mon Jan 09, 2017 6:41 pm

Here are the different settings files and the steps which I can duplicate and cause Handbrake to crash every time. I've found not all settings changes will make it crash, but the "Do nothing" will definitely cause it to crash every time for me.

Right after placing a check next the setting "Reset to "Do nothing" when the app is re-launched" and exiting HandBrake
http://pastebin.com/qUMP3Kf8

This is after restarting Handbrake and clicking close to the error message in the original post causing Handbrake to crash
http://pastebin.com/mgtQ6ZU5

This is after re-launching Handbrake again which works and then exiting, but no longer has the "Do nothing" check box marked which seems to have been reset after the crash
http://pastebin.com/3Tun8T7T

User avatar
s55
HandBrake Team
Posts: 9681
Joined: Sun Dec 24, 2006 1:05 pm

Re: Settings File Causing Handbrake to Crash

Post by s55 » Mon Jan 09, 2017 7:09 pm

Cheers. Should be fixed in tomorrows nightly.

https://github.com/HandBrake/HandBrake/ ... 93cf0e2626

Didn't quite fix the option correctly.

FrostByte
Posts: 61
Joined: Sat Dec 12, 2015 7:16 pm

Re: Settings File Causing Handbrake to Crash

Post by FrostByte » Mon Jan 09, 2017 7:41 pm

Great, thanks for the quick fix :)

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