Subtitle not showing

HandBrake for Windows support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Post Reply
left-y
Posts: 5
Joined: Mon Nov 30, 2020 5:17 pm

Subtitle not showing

Post by left-y »

Description of problem or question:
I Purchased 1986 French film "Betty Blue" MakeMKV and then Handbrake and finally edit the film with MetaX. I have converted over 2500 blu-rays, DVD's from my collection from the late 80's onward.

With Betty Blue I can not get the subtitles to work. After I open the file with MakeMKV and play it in an app like JRiver 26 or PowerDVD 19, the english subtitles work as expected. However, one I get to Handbrake, everything goes sideways.

Under subtitles, I am presented with "Foreign Audio Scan", when I click on that a drop down presents with "English [PGS]" and forced only is checked by default. burn in and default are unchecked. Next to that is a name whose box is blank.
I can add a track, a new track, closed caption and remaining selected. I have tried most of these and there are so many combo's, burn in, don't burn in. No matter what I try, I do not get any english sub title. Any idea what I am doing wrong?

I can think of two other movies in my 5000+ collection that had english sub titles and I had no issues getting it to work. The MKV version of this film is nearly 40 Gb and a finished mp4 file is around 8-9 Gb.

Thank you for any help or advice.





Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.0.0):

1.3.3


Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

Windows 10 pro


HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.3.3 (2020061300)
OS: Microsoft Windows NT 10.0.19043.0
CPU: Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz
Ram: 16319 MB, 
GPU Information:
  DisplayLink USB Device - 9.3.3324.0
  NVIDIA GeForce GTX 1070 - 27.21.14.5730
Screen: 7680x1440
Temp Dir: C:\Users\left\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\left\AppData\Roaming\HandBrake

-------------------------------------------

[18:44:49] Compile-time hardening features are enabled
[18:44:50] Nvenc version 11.0
[18:44:58] hb_init: starting libhb thread

 # Starting Scan ...

[18:44:58] CPU: Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz
[18:44:58]  - Intel microarchitecture Kaby Lake
[18:44:58]  - logical processor count: 6
[18:44:58] Intel Quick Sync Video support: no
[18:44:58] hb_scan: path=D:\Video\Betty Blue\Betty Blue.mkv, title_index=0
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image D:\Video\Betty Blue\Betty Blue.mkv
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
src/libbluray/bluray.c:2585: nav_get_title_list(D:\Video\Betty Blue\Betty Blue.mkv\) failed
[18:44:58] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[18:44:58] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'D:\Video\Betty Blue\Betty Blue.mkv':
  Metadata:
    creation_time   : 2021-06-04T00:58:19.000000Z
    encoder         : libmakemkv v1.16.3 (1.3.10/1.5.2) win(x64-release)
    TITLE           : Betty Blue
    ARTIST          : Elke Aberle, Wolfgang Schwarz, Carmen-Renate Köper, Christian Fuchs, Erica Schramm, Sigfrit Steiner, Heinz Schimmelpfennig
    ACTOR           : Elke Aberle, Wolfgang Schwarz, Carmen-Renate Köper, Christian Fuchs, Erica Schramm, Sigfrit Steiner, Heinz Schimmelpfennig
    DIRECTOR        : Ulrich Lauterbach
    PRODUCER        : Jean-Jacques Beineix
    SCREENPLAY_BY   : Elke Aberle, Wolfgang Schwarz, Carmen-Renate Köper, Christian Fuchs, Erica Schramm, Sigfrit Steiner, Heinz Schimmelpfennig
    WRITTEN_BY      : Elke Aberle, Wolfgang Schwarz, Carmen-Renate Köper, Christian Fuchs, Erica Schramm, Sigfrit Steiner, Heinz Schimmelpfennig
    PRODUCTION_STUDIO: Cargo Films
    GENRE           : Drama
    DATE_RELEASED   : 1966-04-21
    DATE_RELEASE    : 1966-04-21
    DATE_RECORDED   : 1966-04-21
    CONTENT_TYPE    : Movie
    DESCRIPTION     : Betty Blue, a mentally unbalanced and sexually aggressive free spirit who becomes involved with Zorg, a repairman moonlighting as a writer.
    SUMMARY         : Betty Blue, a mentally unbalanced and sexually aggressive free spirit who becomes involved with Zorg, a repairman moonlighting as a writer.
    SYNOPSIS        : Betty Blue, a mentally unbalanced and sexually aggressive free spirit who becomes involved with Zorg, a repairman moonlighting as a writer. The two engage in a variety of sexual encounters, and grow more passionate toward each other. Betty finds Zorg’s
    LAW_RATING      : R
    RATING          : R
    COPYRIGHT       : 1986 ©
  Duration: 03:05:12.11, start: 0.000000, bitrate: 26530 kb/s
    Chapter #0:0: start 0.000000, end 512.178000
    Metadata:
      title           : Chapter 01
    Chapter #0:1: start 512.178000, end 1037.870000
    Metadata:
      title           : Chapter 02
    Chapter #0:2: start 1037.870000, end 1452.242000
    Metadata:
      title           : Chapter 03
    Chapter #0:3: start 1452.242000, end 1887.802000
    Metadata:
      title           : Chapter 04
    Chapter #0:4: start 1887.802000, end 2226.265000
    Metadata:
      title           : Chapter 05
    Chapter #0:5: start 2226.265000, end 2773.353000
    Metadata:
      title           : Chapter 06
    Chapter #0:6: start 2773.353000, end 3125.372000
    Metadata:
      title           : Chapter 07
    Chapter #0:7: start 3125.372000, end 3631.669000
    Metadata:
      title           : Chapter 08
    Chapter #0:8: start 3631.669000, end 4132.753000
    Metadata:
      title           : Chapter 09
    Chapter #0:9: start 4132.753000, end 4484.438000
    Metadata:
      title           : Chapter 10
    Chapter #0:10: start 4484.438000, end 5109.145000
    Metadata:
      title           : Chapter 11
    Chapter #0:11: start 5109.145000, end 5427.880000
    Metadata:
      title           : Chapter 12
    Chapter #0:12: start 5427.880000, end 5927.171000
    Metadata:
      title           : Chapter 13
    Chapter #0:13: start 5927.171000, end 6370.572000
    Metadata:
      title           : Chapter 14
    Chapter #0:14: start 6370.572000, end 7000.660000
    Metadata:
      title           : Chapter 15
    Chapter #0:15: start 7000.660000, end 7410.403000
    Metadata:
      title           : Chapter 16
    Chapter #0:16: start 7410.403000, end 7843.377000
    Metadata:
      title           : Chapter 17
    Chapter #0:17: start 7843.377000, end 8362.103000
    Metadata:
      title           : Chapter 18
    Chapter #0:18: start 8362.103000, end 8789.197000
    Metadata:
      title           : Chapter 19
    Chapter #0:19: start 8789.197000, end 9289.989000
    Metadata:
      title           : Chapter 20
    Chapter #0:20: start 9289.989000, end 9613.645000
    Metadata:
      title           : Chapter 21
    Chapter #0:21: start 9613.645000, end 10059.424000
    Metadata:
      title           : Chapter 22
    Chapter #0:22: start 10059.424000, end 10383.414000
    Metadata:
      title           : Chapter 23
    Chapter #0:23: start 10383.414000, end 10756.996000
    Metadata:
      title           : Chapter 24
    Chapter #0:24: start 10756.996000, end 11112.105000
    Metadata:
      title           : Chapter 25
    Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Metadata:
      BPS-eng         : 25343676
      DURATION-eng    : 03:05:12.101000000
      NUMBER_OF_FRAMES-eng: 266424
      NUMBER_OF_BYTES-eng: 35202687151
      SOURCE_ID-eng   : 001011
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.16.3 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2021-06-04 00:58:19
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:1(fra): Audio: pcm_s24le, 48000 Hz, 1 channels, s32 (24 bit), 1152 kb/s (default)
    Metadata:
      title           : Mono
      BPS-eng         : 1152000
      DURATION-eng    : 03:05:12.105000000
      NUMBER_OF_FRAMES-eng: 333364
      NUMBER_OF_BYTES-eng: 1600143120
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.16.3 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2021-06-04 00:58:19
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:2(eng): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 32027
      DURATION-eng    : 03:00:28.922270833
      NUMBER_OF_FRAMES-eng: 3592
      NUMBER_OF_BYTES-eng: 43353370
      SOURCE_ID-eng   : 001200
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.16.3 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2021-06-04 00:58:19
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:3: Video: mjpeg (Baseline), yuvj420p(pc, bt470bg/unknown/unknown), 545x816 [SAR 96:96 DAR 545:816], 90k tbr, 90k tbn, 90k tbc (attached pic)
    Metadata:
      filename        : cover.jpg
      mimetype        : image/jpeg
    Stream #0:4: Attachment: none
    Metadata:
      filename        : kodi-metadata
      mimetype        : application/xml
[18:44:58] scan: decoding previews for title 1
[18:44:58] scan: audio 0x1: pcm_s24le, rate=48000Hz, bitrate=1152000 Francais (pcm_s24le) (1.0 ch) (1152 kbps)
[18:45:00] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 0/0/60/60, aspect 16:9, PAR 1:1
[18:45:00] scan: supported video decoders: avcodec qsv
[18:45:00] libhb: scan thread found 1 valid title(s)

 # Processing Scan Information ...


 # Scan Finished ...


Woodstock
Veteran User
Posts: 4139
Joined: Tue Aug 27, 2013 6:39 am

Re: Subtitle not showing

Post by Woodstock »

Do you have the encode log that goes with this? Handbrake finds the English subtitle, but we don't know what you asked it to do with it. A wild guess is that since you asked handbrake to do a Foreign Audio Scan, and there is only one subtitle track, it failed. But I have no evidence to support that, without the encode log.
left-y
Posts: 5
Joined: Mon Nov 30, 2020 5:17 pm

Re: Subtitle not showing

Post by left-y »

Well after the 4th try I got subtitles included. I believe by default it is, "Foreign Audio Scan" which is presented. That did fail and was try number one. After a few more failures and adding various audio tracks, it worked. I really don't know how, other then I added another audio track. I wish by default, subtitles were the starting point.

Thanks Woodstock for your reply.
Woodstock
Veteran User
Posts: 4139
Joined: Tue Aug 27, 2013 6:39 am

Re: Subtitle not showing

Post by Woodstock »

FAS is a feature that works remarkably well, except when it doesn't. It compares available subtitle tracks in your preferred language, and picks the one with no more than 10% as many subtitles as the largest one, OR the one that has subtitles that are tagged as "forced".

I believe that the issue you experienced is that it requires at least two subtitle tracks to work. There also has to be that gap in the number. If either of these are not there, it gives up, and you have nothing. It will not, for example, work with anime disks sold by certain vendors, which only have one subtitle track, and nothing flagged as forced. It won't work on movies that have a lot of foreign audio.

Since I hit a lot of these, I don't personally use FAS much.

In the future, check the logs when it doesn't work for you. Load the log in a text editor, and search for "subtitle". You will eventually hit the part where handbrake did the subtitle scan, and it will tell you what the FAS result was. You can also see the candidates for a manual selection of the subtitle.
Post Reply