Cannot get subtitles to survive conversion.

HandBrake for Windows support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Locked
Buddyboy
Posts: 5
Joined: Tue May 26, 2020 1:32 pm

Cannot get subtitles to survive conversion.

Post by Buddyboy »

Description of problem or question:

I can produce subtitles from an original MKV file into a converted to MKV file using the Preview function. Having satisfied myself that the settings work, I do the full file only to find no subtitles. I have been round in these circles multiple times. I run the conversion because I can then play the file on my legacy player. Some suggestions would be appreciated. Handbrake is otherwise astoundingly good.


Steps to reproduce the problem (If Applicable):

Read documentation. Tried multiple combinations of settings. Read forum.


HandBrake version (e.g., 1.0.0):

See below.


Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

See below.


HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.3.3 (2020061300)
OS: Microsoft Windows NT 10.0.19042.0
CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
Ram: 16274 MB, 
GPU Information:
  Intel(R) HD Graphics 4600 - 20.19.15.5171
Screen: 1920x1080
Temp Dir: C:\Users\bmswa\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\bmswa\AppData\Roaming\HandBrake

-------------------------------------------


# Starting Encode ...

[11:08:17] hb_init: starting libhb thread
[11:08:17] Starting work at: Sun Feb 28 11:08:17 2021
[11:08:17] 1 job(s) to process
[11:08:17] json job:
{
  "Audio": {
    "AudioList": [
      {
        "Bitrate": 160,
        "DRC": 0.0,
        "Encoder": "av_aac",
        "Gain": 0.0,
        "Mixdown": 4,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Track": 0,
        "DitherMethod": 0
      }
    ],
    "CopyMask": [
      "copy:aac",
      "copy:ac3",
      "copy:dtshd",
      "copy:dts",
      "copy:eac3",
      "copy:flac",
      "copy:mp3",
      "copy:truehd"
    ],
    "FallbackEncoder": "ac3"
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      },
      {
        "Name": "Chapter 2"
      },
      {
        "Name": "Chapter 3"
      },
      {
        "Name": "Chapter 4"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": false,
    "File": "D:\\Torrent Downloads\\Zerozerozero (2020) - S01e02 - Tampico Skies (1080P Bluray X265 Kappa)-1(1).mkv",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "av_mkv"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 4,
        "Settings": {
          "mode": "7"
        }
      },
      {
        "ID": 3,
        "Settings": {
          "block-height": "16",
          "block-thresh": "40",
          "block-width": "16",
          "filter-mode": "2",
          "mode": "3",
          "motion-thresh": "1",
          "spatial-metric": "2",
          "spatial-thresh": "1"
        }
      },
      {
        "ID": 12,
        "Settings": {
          "crop-bottom": "0",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "0",
          "height": "804",
          "width": "1920"
        }
      },
      {
        "ID": 6,
        "Settings": {
          "mode": "2",
          "rate": "27000000/900000"
        }
      }
    ]
  },
  "PAR": {
    "Num": 1,
    "Den": 1
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 1,
      "End": 4
    },
    "Title": 1,
    "Path": "D:\\Torrent Downloads\\DELETE\\ZeroZeroZero (2020) Season 1 S01 (1080p BluRay x265 HEVC 10bit AAC 5.1 Kappa)\\ZeroZeroZero (2020) - S01E02 - Tampico Skies (1080p BluRay x265 Kappa).mkv"
  },
  "Subtitle": {
    "Search": {
      "Burn": false,
      "Default": true,
      "Enable": true,
      "Forced": false
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": "x264",
    "Level": "4.0",
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "",
    "Preset": "fast",
    "Profile": "main",
    "Quality": 20.0,
    "QSV": {
      "Decode": false,
      "AsyncDepth": 0
    }
  }
}
[11:08:17] CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
[11:08:17]  - Intel microarchitecture Haswell
[11:08:17]  - logical processor count: 4
[11:08:17] Intel Quick Sync Video support: yes
[11:08:17]  - Intel Media SDK hardware: API 1.20 (minimum: 1.3)
[11:08:17]  - H.264 encoder: yes
[11:08:17]     - preferred implementation: hardware (any) via D3D11
[11:08:17]     - capabilities (hardware):  breftype icq+la+i+downs vsinfo opt1 opt2+mbbrc+extbrc+trellis+ib_adapt+nmpslice
[11:08:17]  - H.265 encoder: no
[11:08:17] hb_scan: path=D:\Torrent Downloads\DELETE\ZeroZeroZero (2020) Season 1 S01 (1080p BluRay x265 HEVC 10bit AAC 5.1 Kappa)\ZeroZeroZero (2020) - S01E02 - Tampico Skies (1080p BluRay x265 Kappa).mkv, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image D:\Torrent Downloads\DELETE\ZeroZeroZero (2020) Season 1 S01 (1080p BluRay x265 HEVC 10bit AAC 5.1 Kappa)\ZeroZeroZero (2020) - S01E02 - Tampico Skies (1080p BluRay x265 Kappa).mkv
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
src/libbluray/bluray.c:2585: nav_get_title_list(D:\Torrent Downloads\DELETE\ZeroZeroZero (2020) Season 1 S01 (1080p BluRay x265 HEVC 10bit AAC 5.1 Kappa)\ZeroZeroZero (2020) - S01E02 - Tampico Skies (1080p BluRay x265 Kappa).mkv\) failed
[11:08:17] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[11:08:17] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'D:\Torrent Downloads\DELETE\ZeroZeroZero (2020) Season 1 S01 (1080p BluRay x265 HEVC 10bit AAC 5.1 Kappa)\ZeroZeroZero (2020) - S01E02 - Tampico Skies (1080p BluRay x265 Kappa).mkv':
  Metadata:
    title           : Tampico Skies
    encoder         : libebml v1.3.10 + libmatroska v1.5.2
    creation_time   : 2020-12-05T19:55:58.000000Z
  Duration: 01:06:19.76, start: 0.000000, bitrate: 3809 kb/s
    Chapter #0:0: start 0.000000, end 605.200000
    Metadata:
      title           : Chapter 1
    Chapter #0:1: start 605.200000, end 1868.760000
    Metadata:
      title           : Chapter 2
    Chapter #0:2: start 1868.760000, end 3885.000000
    Metadata:
      title           : Chapter 3
    Chapter #0:3: start 3885.000000, end 3979.760000
    Metadata:
      title           : Chapter 4
    Stream #0:0: Video: hevc (Main 10), yuv420p10le(tv), 1920x804, SAR 1:1 DAR 160:67, 25 fps, 25 tbr, 1k tbn, 25 tbc (default)
    Metadata:
      BPS-eng         : 3367824
      DURATION-eng    : 01:06:19.760000000
      NUMBER_OF_FRAMES-eng: 99494
      NUMBER_OF_BYTES-eng: 1675391482
      _STATISTICS_WRITING_APP-eng: mkvmerge v47.0.0 ('Black Flag') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-12-05 19:55:58
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:1: Audio: aac (LC), 48000 Hz, 5.1, fltp
    Metadata:
      BPS-eng         : 432458
      DURATION-eng    : 01:06:12.757000000
      NUMBER_OF_FRAMES-eng: 186223
      NUMBER_OF_BYTES-eng: 214756422
      _STATISTICS_WRITING_APP-eng: mkvmerge v47.0.0 ('Black Flag') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-12-05 19:55:58
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:2(eng): Subtitle: subrip
    Metadata:
      BPS-eng         : 19
      DURATION-eng    : 01:02:28.240000000
      NUMBER_OF_FRAMES-eng: 285
      NUMBER_OF_BYTES-eng: 9075
      _STATISTICS_WRITING_APP-eng: mkvmerge v47.0.0 ('Black Flag') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-12-05 19:55:58
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:3(eng): Subtitle: subrip
    Metadata:
      BPS-eng         : 28
      DURATION-eng    : 01:03:52.960000000
      NUMBER_OF_FRAMES-eng: 409
      NUMBER_OF_BYTES-eng: 13434
      _STATISTICS_WRITING_APP-eng: mkvmerge v47.0.0 ('Black Flag') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-12-05 19:55:58
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:4(eng): Subtitle: subrip
    Metadata:
      title           : SDH
      BPS-eng         : 28
      DURATION-eng    : 01:03:52.960000000
      NUMBER_OF_FRAMES-eng: 409
      NUMBER_OF_BYTES-eng: 13434
      _STATISTICS_WRITING_APP-eng: mkvmerge v47.0.0 ('Black Flag') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-12-05 19:55:58
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:5(fre): Subtitle: subrip
    Metadata:
      BPS-eng         : 25
      DURATION-eng    : 01:05:37.760000000
      NUMBER_OF_FRAMES-eng: 435
      NUMBER_OF_BYTES-eng: 12344
      _STATISTICS_WRITING_APP-eng: mkvmerge v47.0.0 ('Black Flag') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-12-05 19:55:58
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:6(fre): Subtitle: hdmv_pgs_subtitle, 1920x1080
    Metadata:
      title           : SDH
      BPS-eng         : 17909
      DURATION-eng    : 01:06:04.160000000
      NUMBER_OF_FRAMES-eng: 1215
      NUMBER_OF_BYTES-eng: 8874651
      _STATISTICS_WRITING_APP-eng: mkvmerge v47.0.0 ('Black Flag') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-12-05 19:55:58
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:7(por): Subtitle: subrip
    Metadata:
      BPS-eng         : 25
      DURATION-eng    : 01:04:55.600000000
      NUMBER_OF_FRAMES-eng: 433
      NUMBER_OF_BYTES-eng: 12331
      _STATISTICS_WRITING_APP-eng: mkvmerge v47.0.0 ('Black Flag') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-12-05 19:55:58
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:8(spa): Subtitle: subrip
    Metadata:
      title           : Latin American
      BPS-eng         : 10
      DURATION-eng    : 01:04:55.600000000
      NUMBER_OF_FRAMES-eng: 179
      NUMBER_OF_BYTES-eng: 5043
      _STATISTICS_WRITING_APP-eng: mkvmerge v47.0.0 ('Black Flag') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-12-05 19:55:58
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:9(spa): Subtitle: subrip
    Metadata:
      title           : Castillian
      BPS-eng         : 10
      DURATION-eng    : 01:04:55.600000000
      NUMBER_OF_FRAMES-eng: 179
      NUMBER_OF_BYTES-eng: 4889
      _STATISTICS_WRITING_APP-eng: mkvmerge v47.0.0 ('Black Flag') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-12-05 19:55:58
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
[11:08:17] scan: decoding previews for title 1
[11:08:17] scan: audio 0x1: aac, rate=48000Hz, bitrate=1 Unknown (AAC LC) (5.1 ch)
[11:08:18] scan: 10 previews, 1920x804, 25.000 fps, autocrop = 0/0/0/0, aspect 2.39:1, PAR 1:1
[11:08:18] scan: supported video decoders: avcodec qsv
[11:08:18] libhb: scan thread found 1 valid title(s)
[11:08:18] Skipping subtitle scan.  No suitable subtitle tracks.
[11:08:18] Starting Task: Encoding Pass
[11:08:18] Skipping crop/scale filter
[11:08:18] job configuration:
[11:08:18]  * source
[11:08:18]    + D:\Torrent Downloads\DELETE\ZeroZeroZero (2020) Season 1 S01 (1080p BluRay x265 HEVC 10bit AAC 5.1 Kappa)\ZeroZeroZero (2020) - S01E02 - Tampico Skies (1080p BluRay x265 Kappa).mkv
[11:08:18]    + title 1, chapter(s) 1 to 4
[11:08:18]    + container: matroska,webm
[11:08:18]    + data rate: 3809 kbps
[11:08:18]  * destination
[11:08:18]    + D:\Torrent Downloads\Zerozerozero (2020) - S01e02 - Tampico Skies (1080P Bluray X265 Kappa)-1(1).mkv
[11:08:18]    + container: Matroska (libavformat)
[11:08:18]      + chapter markers
[11:08:18]  * video track
[11:08:18]    + decoder: hevc
[11:08:18]    + filters
[11:08:18]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[11:08:18]      + Decomb (mode=39)
[11:08:18]      + Framerate Shaper (mode=2:rate=27000000/900000)
[11:08:18]        + frame rate: 25.000 fps -> peak rate limited to 30.000 fps
[11:08:18]    + Output geometry
[11:08:18]      + storage dimensions: 1920 x 804
[11:08:18]      + pixel aspect ratio: 1 : 1
[11:08:18]      + display dimensions: 1920 x 804
[11:08:18]    + encoder: H.264 (libx264)
[11:08:18]      + preset:  fast
[11:08:18]      + profile: main
[11:08:18]      + level:   4.0
[11:08:18]      + quality: 20.00 (RF)
[11:08:18]      + color profile: 1-1-1
[11:08:18]  * audio track 1
[11:08:18]    + decoder: Unknown (AAC LC) (5.1 ch) (track 1, id 0x1)
[11:08:18]      + samplerate: 48000 Hz
[11:08:18]    + mixdown: Stereo
[11:08:18]    + dither: none
[11:08:18]    + encoder: AAC (libavcodec)
[11:08:18]      + bitrate: 160 kbps, samplerate: 48000 Hz
[11:08:18] sync: expecting 99494 video frames
[11:08:18] encx264: encoding at constant RF 20.000000
[11:08:18] encx264: unparsed options: level=4.0:ref=2:8x8dct=0:weightp=1:subme=6:vbv-bufsize=25000:vbv-maxrate=20000:rc-lookahead=30
x264 [info]: using SAR=1/1
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
x264 [info]: profile Main, level 4.0, 4:2:0, 8-bit
[11:08:18] sync: first pts video is 0
[11:08:18] sync: "Chapter 1" (1) at frame 1 time 0
[11:08:18] sync: first pts audio 0x1 is 1800

Woodstock
Veteran User
Posts: 4614
Joined: Tue Aug 27, 2013 6:39 am

Re: Cannot get subtitles to survive conversion.

Post by Woodstock »

Code: Select all

Skipping subtitle scan.  No suitable subtitle tracks.
Foreign audio can only works if there are multiple subtitle tracks.
Buddyboy
Posts: 5
Joined: Tue May 26, 2020 1:32 pm

Re: Cannot get subtitles to survive conversion.

Post by Buddyboy »

Thank you. I now know to avoid using "foreign audio. However, how do I arrive at the correct settings? I have tried many. Why does the Preview clip include a subtitle track after conversion but not the full video? Suggestions would be appreciated.
Deleted User 11865

Re: Cannot get subtitles to survive conversion.

Post by Deleted User 11865 »

Woodstock wrote: Sun Feb 28, 2021 4:35 pm

Code: Select all

Skipping subtitle scan.  No suitable subtitle tracks.
Foreign audio can only works if there are multiple subtitle tracks.
There are multiple subtitle tracks in his input. The issue here is, HandBrake's Foreign Audio Search only works on DVD and Blu-ray format subtitles.
Locked