Windows and Linux MKV converts are failing

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NaryaAngst
Posts: 2
Joined: Wed Aug 26, 2020 1:38 pm

Windows and Linux MKV converts are failing

Post by NaryaAngst »

Description of problem or question:
I'd been using my linux computer to convert my MKV files to m4v files, but it randomly stopped working so I switched over to my Windows pc and it keeps closing after running for a minute or two. I have no idea why these files can't be converted now. I've even tried reconverting files I previously converted and it still doesn't work. I think I pasted the Activity Log correctly. I checked to make sure I'm not running Rivatuner or MSI Afterburner and I don't even have those programs currently installed.



Steps to reproduce the problem (If Applicable):
Simply starting the encode



HandBrake version (e.g., 1.0.0):
1.3.3



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
Windows 10



HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.3.3 (2020061300)
OS: Microsoft Windows NT 10.0.18362.0
CPU: AMD Ryzen 5 3600 6-Core Processor              
Ram: 16333 MB, 
GPU Information:
  Citrix Indirect Display Adapter - 12.40.44.247
  NVIDIA GeForce RTX 2070 - 27.21.14.5206
Screen: 1920x1080
Temp Dir: C:\Users\Narya\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\Narya\AppData\Roaming\HandBrake

-------------------------------------------


# Starting Encode ...

[10:46:39] base preset: Fast 1080p30
[22:46:39] hb_init: starting libhb thread
[22:46:39] Starting work at: Sun Sep 06 22:46:39 2020
[22:46:39] 1 job(s) to process
[22:46:39] json job:
{
  "Audio": {
    "AudioList": [
      {
        "Bitrate": 160,
        "DRC": 0.0,
        "Encoder": "av_aac",
        "Gain": 0.0,
        "Mixdown": 4,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Name": "Surround 5.1",
        "Track": 0,
        "DitherMethod": 0
      }
    ],
    "CopyMask": [
      "copy:aac",
      "copy:ac3",
      "copy:dtshd",
      "copy:dts",
      "copy:eac3",
      "copy:flac",
      "copy:mp3",
      "copy:truehd"
    ],
    "FallbackEncoder": "ac3"
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      },
      {
        "Name": "Chapter 2"
      },
      {
        "Name": "Chapter 3"
      },
      {
        "Name": "Chapter 4"
      },
      {
        "Name": "Chapter 5"
      },
      {
        "Name": "Chapter 6"
      },
      {
        "Name": "Chapter 7"
      },
      {
        "Name": "Chapter 8"
      },
      {
        "Name": "Chapter 9"
      },
      {
        "Name": "Chapter 10"
      },
      {
        "Name": "Chapter 11"
      },
      {
        "Name": "Chapter 12"
      },
      {
        "Name": "Chapter 13"
      },
      {
        "Name": "Chapter 14"
      },
      {
        "Name": "Chapter 15"
      },
      {
        "Name": "Chapter 16"
      },
      {
        "Name": "Chapter 17"
      },
      {
        "Name": "Chapter 18"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": true,
    "File": "E:\\Pitch Black.m4v",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "av_mp4"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 4,
        "Settings": {
          "mode": "7"
        }
      },
      {
        "ID": 3,
        "Settings": {
          "block-height": "16",
          "block-thresh": "40",
          "block-width": "16",
          "filter-mode": "2",
          "mode": "3",
          "motion-thresh": "1",
          "spatial-metric": "2",
          "spatial-thresh": "1"
        }
      },
      {
        "ID": 12,
        "Settings": {
          "crop-bottom": "136",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "128",
          "height": "816",
          "width": "1920"
        }
      },
      {
        "ID": 6,
        "Settings": {
          "mode": "2",
          "rate": "27000000/900000"
        }
      }
    ]
  },
  "PAR": {
    "Num": 1,
    "Den": 1
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 1,
      "End": 18
    },
    "Title": 1,
    "Path": "H:\\Video\\Pitch Black\\Pitch Black_t01.mkv"
  },
  "Subtitle": {
    "Search": {
      "Burn": true,
      "Default": false,
      "Enable": true,
      "Forced": true
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": "x264",
    "Level": "4.0",
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "",
    "Preset": "fast",
    "Profile": "main",
    "Quality": 22.0,
    "QSV": {
      "Decode": false,
      "AsyncDepth": 0
    }
  }
}
[22:46:39] CPU: AMD Ryzen 5 3600 6-Core Processor
[22:46:39]  - logical processor count: 12
[22:46:39] Intel Quick Sync Video support: no
[22:46:39] hb_scan: path=H:\Video\Pitch Black\Pitch Black_t01.mkv, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image H:\Video\Pitch Black\Pitch Black_t01.mkv
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
src/libbluray/bluray.c:2585: nav_get_title_list(H:\Video\Pitch Black\Pitch Black_t01.mkv\) failed
[22:46:39] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[22:46:39] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'H:\Video\Pitch Black\Pitch Black_t01.mkv':
  Metadata:
    title           : Pitch Black
    encoder         : libmakemkv v1.14.4 (1.3.5/1.4.7) win(x64-release)
    creation_time   : 2019-08-21T02:13:02.000000Z
  Duration: 01:51:55.20, start: 0.000000, bitrate: 30865 kb/s
    Chapter #0:0: start 0.000000, end 176.509667
    Metadata:
      title           : Chapter 01
    Chapter #0:1: start 176.509667, end 508.174333
    Metadata:
      title           : Chapter 02
    Chapter #0:2: start 508.174333, end 1025.816458
    Metadata:
      title           : Chapter 03
    Chapter #0:3: start 1025.816458, end 1633.632000
    Metadata:
      title           : Chapter 04
    Chapter #0:4: start 1633.632000, end 1947.987708
    Metadata:
      title           : Chapter 05
    Chapter #0:5: start 1947.987708, end 2209.916042
    Metadata:
      title           : Chapter 06
    Chapter #0:6: start 2209.916042, end 2809.097958
    Metadata:
      title           : Chapter 07
    Chapter #0:7: start 2809.097958, end 3368.823792
    Metadata:
      title           : Chapter 08
    Chapter #0:8: start 3368.823792, end 3765.344917
    Metadata:
      title           : Chapter 09
    Chapter #0:9: start 3765.344917, end 4087.708625
    Metadata:
      title           : Chapter 10
    Chapter #0:10: start 4087.708625, end 4462.040917
    Metadata:
      title           : Chapter 11
    Chapter #0:11: start 4462.040917, end 4800.504042
    Metadata:
      title           : Chapter 12
    Chapter #0:12: start 4800.504042, end 5138.758625
    Metadata:
      title           : Chapter 13
    Chapter #0:13: start 5138.758625, end 5414.909500
    Metadata:
      title           : Chapter 14
    Chapter #0:14: start 5414.909500, end 5939.975708
    Metadata:
      title           : Chapter 15
    Chapter #0:15: start 5939.975708, end 6217.753208
    Metadata:
      title           : Chapter 16
    Chapter #0:16: start 6217.753208, end 6373.617250
    Metadata:
      title           : Chapter 17
    Chapter #0:17: start 6373.617250, end 6715.200000
    Metadata:
      title           : Chapter 18
    Stream #0:0(eng): Video: vc1 (Advanced) (WVC1 / 0x31435657), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Metadata:
      BPS-eng         : 24683373
      DURATION-eng    : 01:51:55.166791666
      NUMBER_OF_FRAMES-eng: 161003
      NUMBER_OF_BYTES-eng: 20719118677
      SOURCE_ID-eng   : 001011
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-21 02:13:02
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:1(eng): Audio: dts (DTS-HD MA), 48000 Hz, 5.1(side), s32p (24 bit) (default)
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 4215759
      DURATION-eng    : 01:51:55.178666666
      NUMBER_OF_FRAMES-eng: 629548
      NUMBER_OF_BYTES-eng: 3538696556
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-21 02:13:02
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:2(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 1509000
      DURATION-eng    : 01:51:55.178666666
      NUMBER_OF_FRAMES-eng: 629548
      NUMBER_OF_BYTES-eng: 1266650576
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-21 02:13:02
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:3(eng): Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s
    Metadata:
      title           : Stereo
      BPS-eng         : 192000
      DURATION-eng    : 01:51:55.200000000
      NUMBER_OF_FRAMES-eng: 209850
      NUMBER_OF_BYTES-eng: 161164800
      SOURCE_ID-eng   : 001103
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-21 02:13:02
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:4(eng): Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s
    Metadata:
      title           : Stereo
      BPS-eng         : 192000
      DURATION-eng    : 01:51:55.200000000
      NUMBER_OF_FRAMES-eng: 209850
      NUMBER_OF_BYTES-eng: 161164800
      SOURCE_ID-eng   : 001104
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-21 02:13:02
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:5(eng): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 29012
      DURATION-eng    : 01:44:23.111020833
      NUMBER_OF_FRAMES-eng: 2375
      NUMBER_OF_BYTES-eng: 22713493
      SOURCE_ID-eng   : 001200
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-21 02:13:02
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:6(spa): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 19868
      DURATION-eng    : 01:44:23.111020833
      NUMBER_OF_FRAMES-eng: 1729
      NUMBER_OF_BYTES-eng: 15554532
      SOURCE_ID-eng   : 001201
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-21 02:13:02
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:7(fra): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 24074
      DURATION-eng    : 01:44:23.361270833
      NUMBER_OF_FRAMES-eng: 1776
      NUMBER_OF_BYTES-eng: 18848603
      SOURCE_ID-eng   : 001202
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-21 02:13:02
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
[22:46:39] scan: decoding previews for title 1
[22:46:39] scan: audio 0x1: dca, rate=48000Hz, bitrate=1 English (DTS-HD MA) (5.1 ch)
[22:46:39] scan: audio 0x2: dca, rate=48000Hz, bitrate=1536000 English (DTS) (5.1 ch) (1536 kbps)
[22:46:39] scan: audio 0x3: ac3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch) (Dolby Surround) (192 kbps)
[22:46:39] scan: audio 0x4: ac3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch) (Dolby Surround) (192 kbps)
[22:46:40] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 128/136/0/0, aspect 16:9, PAR 1:1
[22:46:40] libhb: scan thread found 1 valid title(s)
[22:46:40] Starting Task: Subtitle Scan
[22:46:40] job configuration:
[22:46:40]  * source
[22:46:40]    + H:\Video\Pitch Black\Pitch Black_t01.mkv
[22:46:40]    + title 1, chapter(s) 1 to 18
[22:46:40]    + container: matroska,webm
[22:46:40]    + data rate: 30865 kbps
[22:46:40]  * destination
[22:46:40]    + E:\Pitch Black.m4v
[22:46:40]    + container: MPEG-4 (libavformat)
[22:46:40]      + align initial A/V stream timestamps
[22:46:40]      + chapter markers
[22:46:40]  * video track
[22:46:40]    + decoder: vc1
[22:46:40]    + filters
[22:46:40]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[22:46:40]      + Decomb (mode=39)
[22:46:40]      + Framerate Shaper (mode=2:rate=27000000/900000)
[22:46:40]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[22:46:40]      + Crop and Scale (width=1920:height=816:crop-top=128:crop-bottom=136:crop-left=0:crop-right=0)
[22:46:40]        + source: 1920 * 1080, crop (128/136/0/0): 1920 * 816, scale: 1920 * 816
[22:46:40]    + Output geometry
[22:46:40]      + storage dimensions: 1920 x 816
[22:46:40]      + pixel aspect ratio: 1 : 1
[22:46:40]      + display dimensions: 1920 x 816
[22:46:40]  * Foreign Audio Search: Render/Burn-in, Forced Only
[22:46:40]    + subtitle, English [PGS] (track 0, id 0x5, Picture)
[22:46:40] sync: expecting 161003 video frames
[22:47:32] reader: done. 1 scr changes
[22:47:32] work: average encoding speed for job is 0.000000 fps
[22:47:32] comb detect: heavy 0 | light 0 | uncombed 0 | total 0
[22:47:32] decomb: deinterlaced 0 | blended 0 | unfiltered 0 | total 0
[22:47:32] vfr: 0 frames output, 0 dropped and 0 duped for CFR/PFR
[22:47:32] vfr: lost time: 0 (0 frames)
[22:47:32] vfr: gained time: 0 (0 frames) (0 not accounted for)
[22:47:32] vc1-decoder done: 0 frames, 0 decoder errors
[22:47:32] sync: got 0 frames, 161003 expected
[22:47:32] Subtitle track 0 (id 0x5) 'English [PGS]': 1192 hits (0 forced)
[22:47:32] No candidate detected during subtitle scan
[22:47:32] Starting Task: Encoding Pass
[22:47:32] job configuration:
[22:47:32]  * source
[22:47:32]    + H:\Video\Pitch Black\Pitch Black_t01.mkv
[22:47:32]    + title 1, chapter(s) 1 to 18
[22:47:32]    + container: matroska,webm
[22:47:32]    + data rate: 30865 kbps
[22:47:32]  * destination
[22:47:32]    + E:\Pitch Black.m4v
[22:47:32]    + container: MPEG-4 (libavformat)
[22:47:32]      + align initial A/V stream timestamps
[22:47:32]      + chapter markers
[22:47:32]  * video track
[22:47:32]    + decoder: vc1
[22:47:32]    + filters
[22:47:32]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[22:47:32]      + Decomb (mode=39)
[22:47:32]      + Framerate Shaper (mode=2:rate=27000000/900000)
[22:47:32]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[22:47:32]      + Crop and Scale (width=1920:height=816:crop-top=128:crop-bottom=136:crop-left=0:crop-right=0)
[22:47:32]        + source: 1920 * 1080, crop (128/136/0/0): 1920 * 816, scale: 1920 * 816
[22:47:32]    + Output geometry
[22:47:32]      + storage dimensions: 1920 x 816
[22:47:32]      + pixel aspect ratio: 1 : 1
[22:47:32]      + display dimensions: 1920 x 816
[22:47:32]    + encoder: H.264 (libx264)
[22:47:32]      + preset:  fast
[22:47:32]      + profile: main
[22:47:32]      + level:   4.0
[22:47:32]      + quality: 22.00 (RF)
[22:47:32]      + color profile: 1-1-1
[22:47:32]  * audio track 1
[22:47:32]    + name: Surround 5.1
[22:47:32]    + decoder: English (DTS-HD MA) (5.1 ch) (track 1, id 0x1)
[22:47:32]      + samplerate: 48000 Hz
[22:47:32]    + mixdown: Stereo
[22:47:32]    + dither: none
[22:47:32]    + encoder: AAC (libavcodec)
[22:47:32]      + bitrate: 160 kbps, samplerate: 48000 Hz
[22:47:32] sync: expecting 161003 video frames
[22:47:32] encx264: min-keyint: 24, keyint: 240
[22:47:32] encx264: encoding at constant RF 22.000000
[22:47:32] encx264: unparsed options: level=4.0:ref=2:8x8dct=0:weightp=1:subme=6:vbv-bufsize=25000:vbv-maxrate=20000:rc-lookahead=30
x264 [info]: using SAR=1/1
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
x264 [info]: profile Main, level 4.0, 4:2:0, 8-bit
[22:47:33] sync: first pts video is 0
[22:47:33] sync: "Chapter 1" (1) at frame 1 time 0
[22:47:33] sync: first pts audio 0x1 is 0
[22:48:27] sync: "Chapter 2" (2) at frame 4233 time 15885870

mduell
Veteran User
Posts: 7191
Joined: Sat Apr 21, 2007 8:54 pm

Re: Windows and Linux MKV converts are failing

Post by mduell »

Try disabling hardware acceleration in preferences.
NaryaAngst
Posts: 2
Joined: Wed Aug 26, 2020 1:38 pm

Re: Windows and Linux MKV converts are failing

Post by NaryaAngst »

Is that under Video > Encoding > [] Allow use of the Nvidia NVENC Encoders? If so I turned that off and it failed, if not, I'm not seeing hardware acceleration options in preferences.
User avatar
Rodeo
HandBrake Team
Posts: 12571
Joined: Tue Mar 03, 2009 8:55 pm

Re: Windows and Linux MKV converts are failing

Post by Rodeo »

Hardware acceleration was not being used in your original log anyway. I don't have any obvious ideas though, sorry.
Post Reply