Page 1 of 1

Handbrake has stopped working... Please help I'm desperate

Posted: Thu May 14, 2020 4:22 pm
by Footbrake
Description of problem or question:

I've been using Handbrake for years without issues until recently. The program stopped abruptly during encoding and Windows gave me this popup message saying a problem caused the program to stop working correctly.

I posted this here months ago and received no reply.



Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.0.0):

1.3.1


Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

Windows 10 Pro 64


HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.3.1 (2020010400)
OS: Microsoft Windows NT 10.0.18363.0
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Ram: 16075 MB, 
GPU Information:
  Intel(R) HD Graphics 4000 - 10.18.10.4358
Screen: 1920x1200
Temp Dir: C:\Users\NameRedacted\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\NameRedacted\AppData\Roaming\HandBrake

-------------------------------------------


# Starting Encode ...

[02:27:13] base preset: Fast 720p30
[14:27:13] hb_init: starting libhb thread
[14:27:13] Starting work at: Wed May 13 14:27:13 2020
[14:27:13] 1 job(s) to process
[14:27:13] json job:
{
  "Audio": {
    "AudioList": [
      {
        "Bitrate": 160,
        "DRC": 0.0,
        "Encoder": "av_aac",
        "Gain": 0.0,
        "Mixdown": 4,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Name": "Surround 5.1",
        "Track": 0,
        "DitherMethod": 0
      }
    ],
    "CopyMask": [
      "copy:aac",
      "copy:ac3",
      "copy:dtshd",
      "copy:dts",
      "copy:eac3",
      "copy:flac",
      "copy:mp3",
      "copy:truehd"
    ],
    "FallbackEncoder": "ac3"
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      },
      {
        "Name": "Chapter 2"
      },
      {
        "Name": "Chapter 3"
      },
      {
        "Name": "Chapter 4"
      },
      {
        "Name": "Chapter 5"
      },
      {
        "Name": "Chapter 6"
      },
      {
        "Name": "Chapter 7"
      },
      {
        "Name": "Chapter 8"
      },
      {
        "Name": "Chapter 9"
      },
      {
        "Name": "Chapter 10"
      },
      {
        "Name": "Chapter 11"
      },
      {
        "Name": "Chapter 12"
      },
      {
        "Name": "Chapter 13"
      },
      {
        "Name": "Chapter 14"
      },
      {
        "Name": "Chapter 15"
      },
      {
        "Name": "Chapter 16"
      },
      {
        "Name": "Chapter 17"
      },
      {
        "Name": "Chapter 18"
      },
      {
        "Name": "Chapter 19"
      },
      {
        "Name": "Chapter 20"
      },
      {
        "Name": "Chapter 21"
      },
      {
        "Name": "Chapter 22"
      },
      {
        "Name": "Chapter 23"
      },
      {
        "Name": "Chapter 24"
      },
      {
        "Name": "Chapter 25"
      },
      {
        "Name": "Chapter 26"
      },
      {
        "Name": "Chapter 27"
      },
      {
        "Name": "Chapter 28"
      },
      {
        "Name": "Chapter 29"
      },
      {
        "Name": "Chapter 30"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": true,
    "File": "Z:\\a  HandBrake Output\\NameRedacted-1.m4v",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "mp4"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 4,
        "Settings": {
          "mode": "7"
        }
      },
      {
        "ID": 3,
        "Settings": {
          "block-height": "16",
          "block-thresh": "40",
          "block-width": "16",
          "filter-mode": "2",
          "mode": "3",
          "motion-thresh": "1",
          "spatial-metric": "2",
          "spatial-thresh": "1"
        }
      },
      {
        "ID": 12,
        "Settings": {
          "crop-bottom": "22",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "22",
          "height": "720",
          "width": "1280"
        }
      },
      {
        "ID": 6,
        "Settings": {
          "mode": "2",
          "rate": "27000000/900000"
        }
      }
    ]
  },
  "PAR": {
    "Num": 270,
    "Den": 259
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 1,
      "End": 30
    },
    "Title": 1,
    "Path": "E:\\aa Video.Blu-Ray\\NameRedacted.mkv"
  },
  "Subtitle": {
    "Search": {
      "Burn": true,
      "Default": false,
      "Enable": true,
      "Forced": true
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": "x264",
    "Level": "3.1",
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "",
    "Preset": "fast",
    "Profile": "main",
    "Quality": 21.0,
    "QSV": {
      "Decode": false,
      "AsyncDepth": 0
    }
  }
}
[14:27:13] CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
[14:27:13]  - Intel microarchitecture Ivy Bridge
[14:27:13]  - logical processor count: 8
[14:27:13] Intel Quick Sync Video support: yes
[14:27:13]  - Intel Media SDK hardware: API 1.11 (minimum: 1.3)
[14:27:13]  - H.264 encoder: yes
[14:27:13]     - preferred implementation: hardware (any) via D3D11
[14:27:13]     - capabilities (hardware):  vsinfo opt1 opt2+extbrc+ib_adapt+nmpslice
[14:27:13]  - H.265 encoder: no
[14:27:13] hb_scan: path=E:\aa Video.Blu-Ray\NameRedacted.mkv, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image E:\aa Video.Blu-Ray\NameRedacted.mkv
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
src/libbluray/bluray.c:2585: nav_get_title_list(E:\aa Video.Blu-Ray\NameRedacted.mkv\) failed
[14:27:13] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[14:27:13] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'E:\aa Video.Blu-Ray\NameRedacted.mkv':
  Metadata:
    title           : NameRedacted
    encoder         : libmakemkv v1.10.10 (1.3.5/1.4.7) win(x64-release)
    creation_time   : 2018-02-02T20:54:14.000000Z
  Duration: 01:53:18.83, start: 0.000000, bitrate: 27404 kb/s
    Chapter #0:0: start 0.000000, end 191.983458
    Metadata:
      title           : Chapter 01
    Chapter #0:1: start 191.983458, end 309.309000
    Metadata:
      title           : Chapter 02
    Chapter #0:2: start 309.309000, end 408.324583
    Metadata:
      title           : Chapter 03
    Chapter #0:3: start 408.324583, end 771.020250
    Metadata:
      title           : Chapter 04
    Chapter #0:4: start 771.020250, end 941.023417
    Metadata:
      title           : Chapter 05
    Chapter #0:5: start 941.023417, end 1027.443083
    Metadata:
      title           : Chapter 06
    Chapter #0:6: start 1027.443083, end 1060.976583
    Metadata:
      title           : Chapter 07
    Chapter #0:7: start 1060.976583, end 1169.835333
    Metadata:
      title           : Chapter 08
    Chapter #0:8: start 1169.835333, end 1387.803083
    Metadata:
      title           : Chapter 09
    Chapter #0:9: start 1387.803083, end 1626.958667
    Metadata:
      title           : Chapter 10
    Chapter #0:10: start 1626.958667, end 1970.343375
    Metadata:
      title           : Chapter 11
    Chapter #0:11: start 1970.343375, end 2354.268583
    Metadata:
      title           : Chapter 12
    Chapter #0:12: start 2354.268583, end 2519.433583
    Metadata:
      title           : Chapter 13
    Chapter #0:13: start 2519.433583, end 2681.553875
    Metadata:
      title           : Chapter 14
    Chapter #0:14: start 2681.553875, end 2963.251958
    Metadata:
      title           : Chapter 15
    Chapter #0:15: start 2963.251958, end 3095.675917
    Metadata:
      title           : Chapter 16
    Chapter #0:16: start 3095.675917, end 3267.931333
    Metadata:
      title           : Chapter 17
    Chapter #0:17: start 3267.931333, end 3478.391583
    Metadata:
      title           : Chapter 18
    Chapter #0:18: start 3478.391583, end 3983.229250
    Metadata:
      title           : Chapter 19
    Chapter #0:19: start 3983.229250, end 4340.878208
    Metadata:
      title           : Chapter 20
    Chapter #0:20: start 4340.878208, end 4553.549000
    Metadata:
      title           : Chapter 21
    Chapter #0:21: start 4553.549000, end 4994.823167
    Metadata:
      title           : Chapter 22
    Chapter #0:22: start 4994.823167, end 5229.724500
    Metadata:
      title           : Chapter 23
    Chapter #0:23: start 5229.724500, end 5319.022042
    Metadata:
      title           : Chapter 24
    Chapter #0:24: start 5319.022042, end 5734.186792
    Metadata:
      title           : Chapter 25
    Chapter #0:25: start 5734.186792, end 5836.372208
    Metadata:
      title           : Chapter 26
    Chapter #0:26: start 5836.372208, end 6055.799750
    Metadata:
      title           : Chapter 27
    Chapter #0:27: start 6055.799750, end 6276.186583
    Metadata:
      title           : Chapter 28
    Chapter #0:28: start 6276.186583, end 6417.869792
    Metadata:
      title           : Chapter 29
    Chapter #0:29: start 6417.869792, end 6798.833708
    Metadata:
      title           : Chapter 30
    Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Metadata:
      BPS-eng         : 25883521
      DURATION-eng    : 01:53:18.833708333
      NUMBER_OF_FRAMES-eng: 163009
      NUMBER_OF_BYTES-eng: 21997217610
      SOURCE_ID-eng   : 001011
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.10.10 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-02 20:54:14
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s (default)
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 1509000
      DURATION-eng    : 01:53:18.837333333
      NUMBER_OF_FRAMES-eng: 637391
      NUMBER_OF_BYTES-eng: 1282430692
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.10.10 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-02 20:54:14
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:2(eng): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 56559
      DURATION-eng    : 01:48:09.337020833
      NUMBER_OF_FRAMES-eng: 3034
      NUMBER_OF_BYTES-eng: 7889686
      NUMBER_OF_BYTES_UNCOMPRESSED-eng: 45879130
      SOURCE_ID-eng   : 001200
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.10.10 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-02 20:54:14
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES NUMBER_OF_BYTES_UNCOMPRESSED SOURCE_ID
[14:27:13] scan: decoding previews for title 1
[14:27:13] scan: audio 0x1: dca, rate=48000Hz, bitrate=1536000 English (DTS) (5.1 ch) (1536 kbps)
[14:27:14] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 22/22/0/0, aspect 16:9, PAR 1:1
[14:27:14] scan: supported video decoders: avcodec qsv
[14:27:14] libhb: scan thread found 1 valid title(s)
[14:27:14] Starting Task: Subtitle Scan
[14:27:15] job configuration:
[14:27:15]  * source
[14:27:15]    + E:\aa Video.Blu-Ray\NameRedacted.mkv
[14:27:15]    + title 1, chapter(s) 1 to 30
[14:27:15]    + container: matroska,webm
[14:27:15]    + data rate: 27404 kbps
[14:27:15]  * destination
[14:27:15]    + Z:\a  HandBrake Output\NameRedacted-1.m4v
[14:27:15]    + container: MPEG-4 (libavformat)
[14:27:15]      + align initial A/V stream timestamps
[14:27:15]      + chapter markers
[14:27:15]  * video track
[14:27:15]    + decoder: h264
[14:27:15]    + filters
[14:27:15]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[14:27:15]      + Decomb (mode=39)
[14:27:15]      + Framerate Shaper (mode=2:rate=27000000/900000)
[14:27:15]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[14:27:15]      + Crop and Scale (width=1280:height=720:crop-top=22:crop-bottom=22:crop-left=0:crop-right=0)
[14:27:15]        + source: 1920 * 1080, crop (22/22/0/0): 1920 * 1036, scale: 1280 * 720
[14:27:15]    + Output geometry
[14:27:15]      + storage dimensions: 1280 x 720
[14:27:15]      + pixel aspect ratio: 270 : 259
[14:27:15]      + display dimensions: 1334 x 720
[14:27:15]  * Foreign Audio Search: Render/Burn-in, Forced Only
[14:27:15]    + subtitle, English [PGS] (track 0, id 0x2, Picture)
[14:27:15] sync: expecting 163008 video frames
[14:30:05] reader: done. 1 scr changes
[14:30:05] work: average encoding speed for job is 0.000000 fps
[14:30:05] comb detect: heavy 0 | light 0 | uncombed 0 | total 0
[14:30:05] decomb: deinterlaced 0 | blended 0 | unfiltered 0 | total 0
[14:30:05] vfr: 0 frames output, 0 dropped and 0 duped for CFR/PFR
[14:30:05] vfr: lost time: 0 (0 frames)
[14:30:05] vfr: gained time: 0 (0 frames) (0 not accounted for)
[14:30:05] h264-decoder done: 0 frames, 0 decoder errors
[14:30:05] sync: got 0 frames, 163008 expected
[14:30:05] Subtitle track 0 (id 0x2) 'English [PGS]': 1518 hits (0 forced)
[14:30:05] No candidate detected during subtitle scan
[14:30:05] Starting Task: Encoding Pass
[14:30:05] job configuration:
[14:30:05]  * source
[14:30:05]    + E:\aa Video.Blu-Ray\NameRedacted.mkv
[14:30:05]    + title 1, chapter(s) 1 to 30
[14:30:05]    + container: matroska,webm
[14:30:05]    + data rate: 27404 kbps
[14:30:05]  * destination
[14:30:05]    + Z:\a  HandBrake Output\NameRedacted-1.m4v
[14:30:05]    + container: MPEG-4 (libavformat)
[14:30:05]      + align initial A/V stream timestamps
[14:30:05]      + chapter markers
[14:30:05]  * video track
[14:30:05]    + decoder: h264
[14:30:05]    + filters
[14:30:05]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[14:30:05]      + Decomb (mode=39)
[14:30:05]      + Framerate Shaper (mode=2:rate=27000000/900000)
[14:30:05]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[14:30:05]      + Crop and Scale (width=1280:height=720:crop-top=22:crop-bottom=22:crop-left=0:crop-right=0)
[14:30:05]        + source: 1920 * 1080, crop (22/22/0/0): 1920 * 1036, scale: 1280 * 720
[14:30:05]    + Output geometry
[14:30:05]      + storage dimensions: 1280 x 720
[14:30:05]      + pixel aspect ratio: 270 : 259
[14:30:05]      + display dimensions: 1334 x 720
[14:30:05]    + encoder: H.264 (libx264)
[14:30:05]      + preset:  fast
[14:30:05]      + profile: main
[14:30:05]      + level:   3.1
[14:30:05]      + quality: 21.00 (RF)
[14:30:05]      + color profile: 1-1-1
[14:30:05]  * audio track 1
[14:30:05]    + name: Surround 5.1
[14:30:05]    + decoder: English (DTS) (5.1 ch) (1536 kbps) (track 1, id 0x1)
[14:30:05]      + bitrate: 1536 kbps, samplerate: 48000 Hz
[14:30:05]    + mixdown: Stereo
[14:30:05]    + dither: none
[14:30:05]    + encoder: AAC (libavcodec)
[14:30:05]      + bitrate: 160 kbps, samplerate: 48000 Hz
[14:30:05] sync: expecting 163008 video frames
[14:30:05] encx264: min-keyint: 24, keyint: 240
[14:30:05] encx264: encoding at constant RF 21.000000
[14:30:05] encx264: unparsed options: level=3.1:ref=2:8x8dct=0:weightp=1:subme=6:vbv-bufsize=14000:vbv-maxrate=14000:rc-lookahead=30
x264 [info]: using SAR=270/259
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX
x264 [info]: profile Main, level 3.1, 4:2:0, 8-bit
[14:30:06] sync: first pts video is 0
[14:30:06] sync: "Chapter 1" (1) at frame 1 time 0
[14:30:06] sync: first pts audio 0x1 is 0
[14:31:28] sync: "Chapter 2" (2) at frame 4607 time 17289772
[14:32:22] sync: "Chapter 3" (3) at frame 7417 time 27837810
[14:33:14] sync: "Chapter 4" (4) at frame 9791 time 36749212
[14:36:29] sync: "Chapter 5" (5) at frame 18489 time 69399330
[14:37:58] sync: "Chapter 6" (6) at frame 22564 time 84695861
[14:38:47] sync: "Chapter 7" (7) at frame 24637 time 92477385
[14:39:08] sync: "Chapter 8" (8) at frame 25439 time 95487892
[14:40:14] sync: "Chapter 9" (9) at frame 28051 time 105292687
[14:42:23] sync: "Chapter 10" (10) at frame 33278 time 124913538
[14:44:44] sync: "Chapter 11" (11) at frame 39009 time 146426280
[14:48:07] sync: "Chapter 12" (12) at frame 47244 time 177338411
[14:51:54] sync: "Chapter 13" (13) at frame 56447 time 211884172
[14:53:31] sync: "Chapter 14" (14) at frame 60407 time 226749022
[14:55:03] sync: "Chapter 15" (15) at frame 64294 time 241339848
[14:57:19] sync: "Chapter 16" (16) at frame 71048 time 266692676
[14:58:23] sync: "Chapter 17" (17) at frame 74223 time 278610832
[14:59:47] sync: "Chapter 18" (18) at frame 78356 time 294125081


Re: Handbrake has stopped working... Please help I'm desperate

Posted: Thu May 14, 2020 5:55 pm
by Woodstock
The Windows Event Viewer report for the stoppage would be helpful. Your encode log doesn't show WHY the crash occurred, as it was reading through the file to at least chapter 18.

With the age of the MakeMKV version used, it is possible that the file has been damaged, or subject to one of the v1.10.10 bugs that were fixed in v1.12.x and later.

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Thu May 14, 2020 8:46 pm
by Footbrake
Thanks for the prompt response, Woodstock. I've never used Windows Event Viewer before. Anything you can share as how to set it up? I'll try to redo the movie. Many thanks!

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Fri May 15, 2020 1:29 am
by Woodstock
Event Viewer is running all the time; you may have to log in as an adminstrator to get to it, but it's in the Control Panel, Administrative Tools section. It logs a lot of stuff, including any time Windows shuts down a broken program. It should explain WHY the program was shut down.

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Fri May 15, 2020 3:56 pm
by Footbrake
Thanks Woodstock, please help with this WEV reports:

Code: Select all

Log Name:      Application
Source:        .NET Runtime
Date:          5/13/2020 3:00:50 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Users-PC
Description:
Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000007042B8B3

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-05-13T22:00:50.443986900Z" />
    <EventRecordID>20100</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Users-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000007042B8B3
</Data>
  </EventData>
</Event>

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Fri May 15, 2020 5:33 pm
by Woodstock
Exception code c0000005 is a memory access violation.

If you update to v1.3.2, does it still occur?

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Fri May 15, 2020 10:20 pm
by Footbrake
Ok Woodstock, I installed v1.3.2 and it still crashed abruptly:
I really do appreciate your help.
Here is the WEV reports. I believe there are two:
1.

Code: Select all

Log Name:      Application
Source:        .NET Runtime
Date:          5/15/2020 2:38:41 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Users-PC
Description:
Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006FF14C53

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-05-15T21:38:41.361724300Z" />
    <EventRecordID>20712</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Dervish-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006FF14C53
</Data>
  </EventData>
</Event>

2.

Log Name:      Application
Source:        Application Error
Date:          5/15/2020 2:38:41 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Users-PC
Description:
Faulting application name: HandBrake.exe, version: 1.3.2.0, time stamp: 0x5eb0475a
Faulting module name: hb.DLL, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000c14c53
Faulting process id: 0x3bc
Faulting application start time: 0x01d62b005f97c60f
Faulting application path: C:\Program Files\HandBrake\HandBrake.exe
Faulting module path: C:\Program Files\HandBrake\hb.DLL
Report Id: cf33fe21-d089-465a-b443-639a2e7c57f7
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-05-15T21:38:41.908578600Z" />
    <EventRecordID>20713</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Users-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>HandBrake.exe</Data>
    <Data>1.3.2.0</Data>
    <Data>5eb0475a</Data>
    <Data>hb.DLL</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0000000000c14c53</Data>
    <Data>3bc</Data>
    <Data>01d62b005f97c60f</Data>
    <Data>C:\Program Files\HandBrake\HandBrake.exe</Data>
    <Data>C:\Program Files\HandBrake\hb.DLL</Data>
    <Data>cf33fe21-d089-465a-b443-639a2e7c57f7</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Wed May 27, 2020 9:04 pm
by Footbrake
Woodstock wrote:
Fri May 15, 2020 5:33 pm
Exception code c0000005 is a memory access violation.

If you update to v1.3.2, does it still occur?
Hi Woodstock,
Yes the updated v1.2.3 still has the same issues.
If the "Exception code c0000005 is a memory access violation." is there a way I can fix it? Please help. Many thanks

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Thu May 28, 2020 12:12 am
by Woodstock
What is weird is that it is the .NET framework being mentioned as the source. I'm not an expert on the internal workings of handbrake to say why it would be popping up like that mid-encode.

Hopefully one of the developers will pop in with greater knowledge. It is possible that there is a problem in your .NET install, and handbrake is tripping over it. Do you have any other .NET applications that are giving strange results? Is it just this one source file that trips it, or others as well?

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Thu May 28, 2020 3:38 pm
by Footbrake
Thanks Woodstock for jumping back in to assist me. I'm at my wit end.
No, I have NO other program with .NET issue. In fact, my PC has been working flawlessly for the last few years with Windows 10.

FYI, in an act of desperation I downloaded and installed the Nightly version with the same results.

Yes I do hope a developer will jump in and take a look.

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Wed Jun 03, 2020 4:25 pm
by gonzo1019
I would try to uninstall handbrake and Handbrake Nightly. Next go into file explorer and enable in VIEW -- hidden files. After that delete the handbrake entry in /users/(you)/appdata/roaming directory. The install ver 1.32 or even better the nightly latest version. The handbrake directory in the appdata/roaming directory has presets in it that were deleted that may cause the memory access violation.

Good Luck

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Wed Jun 03, 2020 4:35 pm
by gonzo1019
Another thing you can try is to disable other programs running in the background like MSI Afterburner or other programs that are unnecessary. One last thing would be to disable anything in handbrake that encodes using your video card .... Or download and install the safe-mode program which has this de-activated already.

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Sat Jun 06, 2020 6:04 pm
by Footbrake
Hi Gonzo, thank you for helping. I followed your advice exactly every step all the way to the end but the same problem is still there.
Here is the active log:

Code: Select all

HandBrake Nightly 20200605160604-75bae14a8-master (2020060501)
OS: Microsoft Windows NT 6.2.9200.0
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Ram: 16075 MB, 
GPU Information:
  Intel(R) HD Graphics 4000 - 10.18.10.4358
Screen: 1920x1200
Temp Dir: C:\Users\NameRedacted\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake Nightly
Data Dir: C:\Users\NameRedacted\AppData\Roaming\HandBrake\Nightly

-------------------------------------------


# Starting Encode ...
[10:39:31] base preset: Very Fast 720p30
Worker Process started with Process ID: 12956 and port: 8037
Worker: Starting HandBrake Engine ...
Worker: Starting Web Server on port 8037 ...
Worker: Server Started
[10:39:31] hb_init: starting libhb thread
[10:39:31] Starting work at: Sat Jun 06 10:39:31 2020
[10:39:31] 1 job(s) to process
[10:39:31] json job:
{
  "Audio": {
    "AudioList": [
      {
        "Bitrate": 160,
        "DRC": 0.0,
        "Encoder": "av_aac",
        "Gain": 0.0,
        "Mixdown": 4,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Name": "Surround 5.1",
        "Track": 0,
        "DitherMethod": 0
      }
    ],
    "CopyMask": [
      "copy:aac",
      "copy:ac3",
      "copy:dtshd",
      "copy:dts",
      "copy:eac3",
      "copy:flac",
      "copy:mp3",
      "copy:truehd"
    ],
    "FallbackEncoder": "ac3"
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      },
      {
        "Name": "Chapter 2"
      },
      {
        "Name": "Chapter 3"
      },
      {
        "Name": "Chapter 4"
      },
      {
        "Name": "Chapter 5"
      },
      {
        "Name": "Chapter 6"
      },
      {
        "Name": "Chapter 7"
      },
      {
        "Name": "Chapter 8"
      },
      {
        "Name": "Chapter 9"
      },
      {
        "Name": "Chapter 10"
      },
      {
        "Name": "Chapter 11"
      },
      {
        "Name": "Chapter 12"
      },
      {
        "Name": "Chapter 13"
      },
      {
        "Name": "Chapter 14"
      },
      {
        "Name": "Chapter 15"
      },
      {
        "Name": "Chapter 16"
      },
      {
        "Name": "Chapter 17"
      },
      {
        "Name": "Chapter 18"
      },
      {
        "Name": "Chapter 19"
      },
      {
        "Name": "Chapter 20"
      },
      {
        "Name": "Chapter 21"
      },
      {
        "Name": "Chapter 22"
      },
      {
        "Name": "Chapter 23"
      },
      {
        "Name": "Chapter 24"
      },
      {
        "Name": "Chapter 25"
      },
      {
        "Name": "Chapter 26"
      },
      {
        "Name": "Chapter 27"
      },
      {
        "Name": "Chapter 28"
      },
      {
        "Name": "Chapter 29"
      },
      {
        "Name": "Chapter 30"
      },
      {
        "Name": "Chapter 31"
      },
      {
        "Name": "Chapter 32"
      },
      {
        "Name": "Chapter 33"
      },
      {
        "Name": "Chapter 34"
      },
      {
        "Name": "Chapter 35"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": true,
    "File": "C:\\Users\\NameRedacted\\Videos\NameRedacted1.m4v",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "av_mp4"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 4,
        "Settings": {
          "mode": "7"
        }
      },
      {
        "ID": 3,
        "Settings": {
          "block-height": "16",
          "block-thresh": "80",
          "block-width": "16",
          "filter-mode": "1",
          "mode": "0",
          "motion-thresh": "2",
          "spatial-metric": "2",
          "spatial-thresh": "3"
        }
      },
      {
        "ID": 12,
        "Settings": {
          "crop-bottom": "0",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "0",
          "height": "720",
          "width": "1280"
        }
      },
      {
        "ID": 6,
        "Settings": {
          "mode": "2",
          "rate": "27000000/900000"
        }
      }
    ]
  },
  "PAR": {
    "Num": 1,
    "Den": 1
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 1,
      "End": 35
    },
    "Title": 1,
    "Path": "Z:\\a  MakeMKV output\\Contagion\\Contagion.mkv"
  },
  "Subtitle": {
    "Search": {
      "Burn": true,
      "Default": false,
      "Enable": true,
      "Forced": true
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": "x264",
    "Level": "3.1",
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "",
    "Preset": "veryfast",
    "Profile": "main",
    "Quality": 23.0,
    "QSV": {
      "Decode": false,
      "AsyncDepth": 0
    }
  }
}
[10:39:31] CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
[10:39:31]  - Intel microarchitecture Ivy Bridge
[10:39:31]  - logical processor count: 8
[10:39:31] hb_scan: path=Z:\a  MakeMKV output\Contagion\Contagion.mkv, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image Z:\a  MakeMKV output\Contagion\Contagion.mkv
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
src/libbluray/bluray.c:2585: nav_get_title_list(Z:\a  MakeMKV output\Contagion\Contagion.mkv\) failed
[10:39:31] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[10:39:31] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'Z:\a  MakeMKV output\Contagion\Contagion.mkv':
  Metadata:
    title           : Contagion
    encoder         : libmakemkv v1.14.5 (1.3.5/1.4.7) win(x64-release)
    creation_time   : 2020-04-08T15:15:53.000000Z
  Duration: 01:46:26.02, start: 0.000000, bitrate: 22855 kb/s
    Chapter #0:0: start 0.000000, end 273.314708
    Metadata:
      title           : Chapter 01
    Chapter #0:1: start 273.314708, end 446.737958
    Metadata:
      title           : Chapter 02
    Chapter #0:2: start 446.737958, end 668.668000
    Metadata:
      title           : Chapter 03
    Chapter #0:3: start 668.668000, end 860.526333
    Metadata:
      title           : Chapter 04
    Chapter #0:4: start 860.526333, end 960.960000
    Metadata:
      title           : Chapter 05
    Chapter #0:5: start 960.960000, end 1064.772042
    Metadata:
      title           : Chapter 06
    Chapter #0:6: start 1064.772042, end 1215.422542
    Metadata:
      title           : Chapter 07
    Chapter #0:7: start 1215.422542, end 1343.592250
    Metadata:
      title           : Chapter 08
    Chapter #0:8: start 1343.592250, end 1451.533417
    Metadata:
      title           : Chapter 09
    Chapter #0:9: start 1451.533417, end 1615.780833
    Metadata:
      title           : Chapter 10
    Chapter #0:10: start 1615.780833, end 1831.996833
    Metadata:
      title           : Chapter 11
    Chapter #0:11: start 1831.996833, end 2056.929875
    Metadata:
      title           : Chapter 12
    Chapter #0:12: start 2056.929875, end 2194.984458
    Metadata:
      title           : Chapter 13
    Chapter #0:13: start 2194.984458, end 2320.735083
    Metadata:
      title           : Chapter 14
    Chapter #0:14: start 2320.735083, end 2487.860375
    Metadata:
      title           : Chapter 15
    Chapter #0:15: start 2487.860375, end 2570.734833
    Metadata:
      title           : Chapter 16
    Chapter #0:16: start 2570.734833, end 2815.062250
    Metadata:
      title           : Chapter 17
    Chapter #0:17: start 2815.062250, end 2989.194542
    Metadata:
      title           : Chapter 18
    Chapter #0:18: start 2989.194542, end 3120.909458
    Metadata:
      title           : Chapter 19
    Chapter #0:19: start 3120.909458, end 3237.567667
    Metadata:
      title           : Chapter 20
    Chapter #0:20: start 3237.567667, end 3450.071625
    Metadata:
      title           : Chapter 21
    Chapter #0:21: start 3450.071625, end 3654.192208
    Metadata:
      title           : Chapter 22
    Chapter #0:22: start 3654.192208, end 3802.715583
    Metadata:
      title           : Chapter 23
    Chapter #0:23: start 3802.715583, end 4062.349958
    Metadata:
      title           : Chapter 24
    Chapter #0:24: start 4062.349958, end 4221.217000
    Metadata:
      title           : Chapter 25
    Chapter #0:25: start 4221.217000, end 4354.183167
    Metadata:
      title           : Chapter 26
    Chapter #0:26: start 4354.183167, end 4535.030500
    Metadata:
      title           : Chapter 27
    Chapter #0:27: start 4535.030500, end 4690.227208
    Metadata:
      title           : Chapter 28
    Chapter #0:28: start 4690.227208, end 4953.698750
    Metadata:
      title           : Chapter 29
    Chapter #0:29: start 4953.698750, end 5123.368250
    Metadata:
      title           : Chapter 30
    Chapter #0:30: start 5123.368250, end 5488.316167
    Metadata:
      title           : Chapter 31
    Chapter #0:31: start 5488.316167, end 5675.211208
    Metadata:
      title           : Chapter 32
    Chapter #0:32: start 5675.211208, end 5770.264500
    Metadata:
      title           : Chapter 33
    Chapter #0:33: start 5770.264500, end 6088.248833
    Metadata:
      title           : Chapter 34
    Chapter #0:34: start 6088.248833, end 6386.016000
    Metadata:
      title           : Chapter 35
    Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Metadata:
      BPS-eng         : 16846257
      DURATION-eng    : 01:46:25.045333333
      NUMBER_OF_FRAMES-eng: 153088
      NUMBER_OF_BYTES-eng: 13445514138
      SOURCE_ID-eng   : 001011
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.5 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-04-08 15:15:53
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:1(eng): Audio: dts (DTS-HD MA), 48000 Hz, 5.1(side), s32p (24 bit) (default)
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 3632187
      DURATION-eng    : 01:46:26.048000000
      NUMBER_OF_FRAMES-eng: 598692
      NUMBER_OF_BYTES-eng: 2899415652
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.5 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-04-08 15:15:53
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:2(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 1509000
      DURATION-eng    : 01:46:26.048000000
      NUMBER_OF_FRAMES-eng: 598692
      NUMBER_OF_BYTES-eng: 1204568304
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.5 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-04-08 15:15:53
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:3(eng): Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s
    Metadata:
      title           : Stereo
      BPS-eng         : 192000
      DURATION-eng    : 01:46:26.080000000
      NUMBER_OF_FRAMES-eng: 199565
      NUMBER_OF_BYTES-eng: 153265920
      SOURCE_ID-eng   : 001101
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.5 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-04-08 15:15:53
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:4(spa): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 640000
      DURATION-eng    : 01:46:26.080000000
      NUMBER_OF_FRAMES-eng: 199565
      NUMBER_OF_BYTES-eng: 510886400
      SOURCE_ID-eng   : 001102
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.5 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-04-08 15:15:53
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:5(eng): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 38701
      DURATION-eng    : 01:45:37.810645833
      NUMBER_OF_FRAMES-eng: 2662
      NUMBER_OF_BYTES-eng: 13644540
      NUMBER_OF_BYTES_UNCOMPRESSED-eng: 30660159
      SOURCE_ID-eng   : 001200
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.5 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-04-08 15:15:53
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES NUMBER_OF_BYTES_UNCOMPRESSED SOURCE_ID
    Stream #0:6(spa): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 33791
      DURATION-eng    : 01:45:39.979479166
      NUMBER_OF_FRAMES-eng: 2515
      NUMBER_OF_BYTES-eng: 12375829
      NUMBER_OF_BYTES_UNCOMPRESSED-eng: 26779716
      SOURCE_ID-eng   : 001201
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.5 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-04-08 15:15:53
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES NUMBER_OF_BYTES_UNCOMPRESSED SOURCE_ID
[10:39:32] scan: decoding previews for title 1
[10:39:32] scan: audio 0x1: dca, rate=48000Hz, bitrate=1 English (DTS-HD MA) (5.1 ch)
[10:39:32] scan: audio 0x2: dca, rate=48000Hz, bitrate=1536000 English (DTS) (5.1 ch) (1536 kbps)
[10:39:32] scan: audio 0x3: ac3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch) (Dolby Surround) (192 kbps)
[10:39:32] scan: audio 0x4: ac3, rate=48000Hz, bitrate=640000 espaol (AC3) (5.1 ch) (640 kbps)
[10:39:32] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[10:39:32] libhb: scan thread found 1 valid title(s)
[10:39:32] Starting Task: Subtitle Scan
[10:39:32] job configuration:
[10:39:32]  * source
[10:39:32]    + NameRedacted
[10:39:32]    + title 1, chapter(s) 1 to 35
[10:39:32]    + container: matroska,webm
[10:39:32]    + data rate: 22855 kbps
[10:39:32]  * destination
[10:39:32]    + C:\Users\NameRedacted\VideosNameRedacted1.m4v
[10:39:32]    + container: MPEG-4 (libavformat)
[10:39:32]      + align initial A/V stream timestamps
[10:39:32]      + chapter markers
[10:39:32]  * video track
[10:39:32]    + decoder: h264
[10:39:32]    + filters
[10:39:32]      + Comb Detect (mode=0:spatial-metric=2:motion-thresh=2:spatial-thresh=3:filter-mode=1:block-thresh=80:block-width=16:block-height=16)
[10:39:32]      + Decomb (mode=39)
[10:39:32]      + Framerate Shaper (mode=2:rate=27000000/900000)
[10:39:32]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[10:39:32]      + Crop and Scale (width=1280:height=720:crop-top=0:crop-bottom=0:crop-left=0:crop-right=0)
[10:39:32]        + source: 1920 * 1080, crop (0/0/0/0): 1920 * 1080, scale: 1280 * 720
[10:39:32]    + Output geometry
[10:39:32]      + storage dimensions: 1280 x 720
[10:39:32]      + pixel aspect ratio: 1 : 1
[10:39:32]      + display dimensions: 1280 x 720
[10:39:32]  * Foreign Audio Search: Render/Burn-in, Forced Only
[10:39:32]    + subtitle, English [PGS] (track 0, id 0x5, Picture)
[10:39:33] sync: expecting 153111 video frames
[10:45:43] reader: done. 1 scr changes
[10:45:43] work: average encoding speed for job is 0.000000 fps
[10:45:43] comb detect: heavy 0 | light 0 | uncombed 0 | total 0
[10:45:43] decomb: deinterlaced 0 | blended 0 | unfiltered 0 | total 0
[10:45:43] vfr: 0 frames output, 0 dropped and 0 duped for CFR/PFR
[10:45:43] vfr: lost time: 0 (0 frames)
[10:45:43] vfr: gained time: 0 (0 frames) (0 not accounted for)
[10:45:43] h264-decoder done: 0 frames, 0 decoder errors
[10:45:43] sync: got 0 frames, 153111 expected
[10:45:43] Subtitle track 0 (id 0x5) 'English [PGS]': 1331 hits (0 forced)
[10:45:43] No candidate detected during subtitle scan
[10:45:43] Starting Task: Encoding Pass
[10:45:43] job configuration:
[10:45:43]  * source
[10:45:43]    + NameRedacted
[10:45:43]    + title 1, chapter(s) 1 to 35
[10:45:43]    + container: matroska,webm
[10:45:43]    + data rate: 22855 kbps
[10:45:43]  * destination
[10:45:43]    + C:\Users\NameRedacted\VideosNameRedacted1.m4v
[10:45:43]    + container: MPEG-4 (libavformat)
[10:45:43]      + align initial A/V stream timestamps
[10:45:43]      + chapter markers
[10:45:43]  * video track
[10:45:43]    + decoder: h264
[10:45:43]    + filters
[10:45:43]      + Comb Detect (mode=0:spatial-metric=2:motion-thresh=2:spatial-thresh=3:filter-mode=1:block-thresh=80:block-width=16:block-height=16)
[10:45:43]      + Decomb (mode=39)
[10:45:43]      + Framerate Shaper (mode=2:rate=27000000/900000)
[10:45:43]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[10:45:43]      + Crop and Scale (width=1280:height=720:crop-top=0:crop-bottom=0:crop-left=0:crop-right=0)
[10:45:43]        + source: 1920 * 1080, crop (0/0/0/0): 1920 * 1080, scale: 1280 * 720
[10:45:43]    + Output geometry
[10:45:43]      + storage dimensions: 1280 x 720
[10:45:43]      + pixel aspect ratio: 1 : 1
[10:45:43]      + display dimensions: 1280 x 720
[10:45:43]    + encoder: H.264 (libx264)
[10:45:43]      + preset:  veryfast
[10:45:43]      + profile: main
[10:45:43]      + level:   3.1
[10:45:43]      + quality: 23.00 (RF)
[10:45:43]      + color profile: 1-1-1
[10:45:43]  * audio track 1
[10:45:43]    + name: Surround 5.1
[10:45:43]    + decoder: English (DTS-HD MA) (5.1 ch) (track 1, id 0x1)
[10:45:43]      + samplerate: 48000 Hz
[10:45:43]    + mixdown: Stereo
[10:45:43]    + dither: none
[10:45:43]    + encoder: AAC (libavcodec)
[10:45:43]      + bitrate: 160 kbps, samplerate: 48000 Hz
[10:45:45] sync: expecting 153111 video frames
[10:45:45] encx264: min-keyint: 24, keyint: 240
[10:45:45] encx264: encoding at constant RF 23.000000
[10:45:45] encx264: unparsed options: level=3.1:ref=1:8x8dct=0:weightp=1:subme=2:mixed-refs=0:trellis=0:vbv-bufsize=14000:vbv-maxrate=14000:rc-lookahead=10
x264 [info]: using SAR=1/1
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX
x264 [info]: profile Main, level 3.1, 4:2:0, 8-bit
[10:45:45] sync: first pts video is 0
[10:45:45] sync: "Chapter 1" (1) at frame 1 time 0
[10:45:45] sync: first pts audio 0x1 is 0
[10:46:59] sync: "Chapter 2" (2) at frame 6554 time 24598323
[10:47:45] sync: "Chapter 3" (3) at frame 10712 time 40206416
[10:48:44] sync: "Chapter 4" (4) at frame 16033 time 60180120



# Job Failed (4)
Worker Process Existed!

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Sat Jun 06, 2020 7:22 pm
by musicvid
Try installing .NET 4.8 from Microsoft.

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Sun Jun 07, 2020 10:27 pm
by Footbrake
Hi musicvid,

I checked and .NET 4.8 is already installed. Thanks

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Tue Jun 09, 2020 3:15 am
by FeMaster
Not to hijack the thread, but I'd like to add that I experience crashes as well. They are very infrequent for me, like maybe once every few weeks. If anybody is interested, I can try to dig up a crash log and maybe someone can compare my log and Footbrake's logs and see if there is anything in common between the 2 that might help out.

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Tue Jun 09, 2020 3:29 am
by FeMaster
On second thought, I'll just post the WEV logs for my latest crash that happened a couple days ago. More information is always helpful right? If they help to solve the problem, great, if not, well, I tried at least...

Code: Select all

Log Name:      Application
Source:        Windows Error Reporting
Date:          6/6/2020 2:02:24 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      HP-OMEN-Desktop
Description:
Fault bucket 1709617892877486728, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: HandBrake.exe
P2: 1.3.2.0
P3: 5eb0475a
P4: hb.DLL
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: 00000000016131ac
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAA3.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE2F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE3F.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE4D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBE5E.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HandBrake.exe_c7e4c3abd9b5bd99c3be8b8e6b389744ba701da2_3ef77884_be307ab3-8946-4cb6-abff-8258fc34ea2d

Analysis symbol: 
Rechecking for solution: 0
Report Id: d9d4eafc-7c20-44a9-a7d1-851dc4447797
Report Status: 268435456
Hashed bucket: 85ade95427314415c7b9c86a669d4a88
Cab Guid: 0

Code: Select all

Log Name:      Application
Source:        Application Error
Date:          6/6/2020 2:02:22 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HP-OMEN-Desktop
Description:
Faulting application name: HandBrake.exe, version: 1.3.2.0, time stamp: 0x5eb0475a
Faulting module name: hb.DLL, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000016131ac
Faulting process id: 0x44d0
Faulting application start time: 0x01d63b9589484bf9
Faulting application path: D:\Program Files\HandBrake\HandBrake.exe
Faulting module path: D:\Program Files\HandBrake\hb.DLL
Report Id: d9d4eafc-7c20-44a9-a7d1-851dc4447797
Faulting package full name: 
Faulting package-relative application ID: 

Code: Select all

Log Name:      Application
Source:        .NET Runtime
Date:          6/6/2020 2:02:22 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HP-OMEN-Desktop
Description:
Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00000000709131AC

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Tue Jun 09, 2020 9:12 pm
by Footbrake
Handbrake is no longer working for me. It crashes so often (virtually every time) that I just gave up trying. I posted this problem here the first time 8 months ago without any solution.

Again all other programs run flawlessly in my PC.

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Wed Jun 10, 2020 1:06 am
by mduell
The problem is still your PC.

Re: Handbrake has stopped working... Please help I'm desperate

Posted: Fri Jun 12, 2020 4:05 pm
by Footbrake
Sorry if the problem is my PC is it software or hardware by looking at the active logs and WEV report? I just need help to get the program to work. PC user for many years here but not a pc tech. Where should I start?