Handbrake has stopped working... Please help I'm desperate

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Footbrake
Posts: 8
Joined: Mon Oct 21, 2019 3:20 pm

Handbrake has stopped working... Please help I'm desperate

Post by Footbrake »

Description of problem or question:

I've been using Handbrake for years without issues until recently. The program stopped abruptly during encoding and Windows gave me this popup message saying a problem caused the program to stop working correctly.

I posted this here months ago and received no reply.



Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.0.0):

1.3.1


Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

Windows 10 Pro 64


HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.3.1 (2020010400)
OS: Microsoft Windows NT 10.0.18363.0
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Ram: 16075 MB, 
GPU Information:
  Intel(R) HD Graphics 4000 - 10.18.10.4358
Screen: 1920x1200
Temp Dir: C:\Users\NameRedacted\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\NameRedacted\AppData\Roaming\HandBrake

-------------------------------------------


# Starting Encode ...

[02:27:13] base preset: Fast 720p30
[14:27:13] hb_init: starting libhb thread
[14:27:13] Starting work at: Wed May 13 14:27:13 2020
[14:27:13] 1 job(s) to process
[14:27:13] json job:
{
  "Audio": {
    "AudioList": [
      {
        "Bitrate": 160,
        "DRC": 0.0,
        "Encoder": "av_aac",
        "Gain": 0.0,
        "Mixdown": 4,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Name": "Surround 5.1",
        "Track": 0,
        "DitherMethod": 0
      }
    ],
    "CopyMask": [
      "copy:aac",
      "copy:ac3",
      "copy:dtshd",
      "copy:dts",
      "copy:eac3",
      "copy:flac",
      "copy:mp3",
      "copy:truehd"
    ],
    "FallbackEncoder": "ac3"
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      },
      {
        "Name": "Chapter 2"
      },
      {
        "Name": "Chapter 3"
      },
      {
        "Name": "Chapter 4"
      },
      {
        "Name": "Chapter 5"
      },
      {
        "Name": "Chapter 6"
      },
      {
        "Name": "Chapter 7"
      },
      {
        "Name": "Chapter 8"
      },
      {
        "Name": "Chapter 9"
      },
      {
        "Name": "Chapter 10"
      },
      {
        "Name": "Chapter 11"
      },
      {
        "Name": "Chapter 12"
      },
      {
        "Name": "Chapter 13"
      },
      {
        "Name": "Chapter 14"
      },
      {
        "Name": "Chapter 15"
      },
      {
        "Name": "Chapter 16"
      },
      {
        "Name": "Chapter 17"
      },
      {
        "Name": "Chapter 18"
      },
      {
        "Name": "Chapter 19"
      },
      {
        "Name": "Chapter 20"
      },
      {
        "Name": "Chapter 21"
      },
      {
        "Name": "Chapter 22"
      },
      {
        "Name": "Chapter 23"
      },
      {
        "Name": "Chapter 24"
      },
      {
        "Name": "Chapter 25"
      },
      {
        "Name": "Chapter 26"
      },
      {
        "Name": "Chapter 27"
      },
      {
        "Name": "Chapter 28"
      },
      {
        "Name": "Chapter 29"
      },
      {
        "Name": "Chapter 30"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": true,
    "File": "Z:\\a  HandBrake Output\\NameRedacted-1.m4v",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "mp4"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 4,
        "Settings": {
          "mode": "7"
        }
      },
      {
        "ID": 3,
        "Settings": {
          "block-height": "16",
          "block-thresh": "40",
          "block-width": "16",
          "filter-mode": "2",
          "mode": "3",
          "motion-thresh": "1",
          "spatial-metric": "2",
          "spatial-thresh": "1"
        }
      },
      {
        "ID": 12,
        "Settings": {
          "crop-bottom": "22",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "22",
          "height": "720",
          "width": "1280"
        }
      },
      {
        "ID": 6,
        "Settings": {
          "mode": "2",
          "rate": "27000000/900000"
        }
      }
    ]
  },
  "PAR": {
    "Num": 270,
    "Den": 259
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 1,
      "End": 30
    },
    "Title": 1,
    "Path": "E:\\aa Video.Blu-Ray\\NameRedacted.mkv"
  },
  "Subtitle": {
    "Search": {
      "Burn": true,
      "Default": false,
      "Enable": true,
      "Forced": true
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": "x264",
    "Level": "3.1",
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "",
    "Preset": "fast",
    "Profile": "main",
    "Quality": 21.0,
    "QSV": {
      "Decode": false,
      "AsyncDepth": 0
    }
  }
}
[14:27:13] CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
[14:27:13]  - Intel microarchitecture Ivy Bridge
[14:27:13]  - logical processor count: 8
[14:27:13] Intel Quick Sync Video support: yes
[14:27:13]  - Intel Media SDK hardware: API 1.11 (minimum: 1.3)
[14:27:13]  - H.264 encoder: yes
[14:27:13]     - preferred implementation: hardware (any) via D3D11
[14:27:13]     - capabilities (hardware):  vsinfo opt1 opt2+extbrc+ib_adapt+nmpslice
[14:27:13]  - H.265 encoder: no
[14:27:13] hb_scan: path=E:\aa Video.Blu-Ray\NameRedacted.mkv, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image E:\aa Video.Blu-Ray\NameRedacted.mkv
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
src/libbluray/bluray.c:2585: nav_get_title_list(E:\aa Video.Blu-Ray\NameRedacted.mkv\) failed
[14:27:13] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[14:27:13] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'E:\aa Video.Blu-Ray\NameRedacted.mkv':
  Metadata:
    title           : NameRedacted
    encoder         : libmakemkv v1.10.10 (1.3.5/1.4.7) win(x64-release)
    creation_time   : 2018-02-02T20:54:14.000000Z
  Duration: 01:53:18.83, start: 0.000000, bitrate: 27404 kb/s
    Chapter #0:0: start 0.000000, end 191.983458
    Metadata:
      title           : Chapter 01
    Chapter #0:1: start 191.983458, end 309.309000
    Metadata:
      title           : Chapter 02
    Chapter #0:2: start 309.309000, end 408.324583
    Metadata:
      title           : Chapter 03
    Chapter #0:3: start 408.324583, end 771.020250
    Metadata:
      title           : Chapter 04
    Chapter #0:4: start 771.020250, end 941.023417
    Metadata:
      title           : Chapter 05
    Chapter #0:5: start 941.023417, end 1027.443083
    Metadata:
      title           : Chapter 06
    Chapter #0:6: start 1027.443083, end 1060.976583
    Metadata:
      title           : Chapter 07
    Chapter #0:7: start 1060.976583, end 1169.835333
    Metadata:
      title           : Chapter 08
    Chapter #0:8: start 1169.835333, end 1387.803083
    Metadata:
      title           : Chapter 09
    Chapter #0:9: start 1387.803083, end 1626.958667
    Metadata:
      title           : Chapter 10
    Chapter #0:10: start 1626.958667, end 1970.343375
    Metadata:
      title           : Chapter 11
    Chapter #0:11: start 1970.343375, end 2354.268583
    Metadata:
      title           : Chapter 12
    Chapter #0:12: start 2354.268583, end 2519.433583
    Metadata:
      title           : Chapter 13
    Chapter #0:13: start 2519.433583, end 2681.553875
    Metadata:
      title           : Chapter 14
    Chapter #0:14: start 2681.553875, end 2963.251958
    Metadata:
      title           : Chapter 15
    Chapter #0:15: start 2963.251958, end 3095.675917
    Metadata:
      title           : Chapter 16
    Chapter #0:16: start 3095.675917, end 3267.931333
    Metadata:
      title           : Chapter 17
    Chapter #0:17: start 3267.931333, end 3478.391583
    Metadata:
      title           : Chapter 18
    Chapter #0:18: start 3478.391583, end 3983.229250
    Metadata:
      title           : Chapter 19
    Chapter #0:19: start 3983.229250, end 4340.878208
    Metadata:
      title           : Chapter 20
    Chapter #0:20: start 4340.878208, end 4553.549000
    Metadata:
      title           : Chapter 21
    Chapter #0:21: start 4553.549000, end 4994.823167
    Metadata:
      title           : Chapter 22
    Chapter #0:22: start 4994.823167, end 5229.724500
    Metadata:
      title           : Chapter 23
    Chapter #0:23: start 5229.724500, end 5319.022042
    Metadata:
      title           : Chapter 24
    Chapter #0:24: start 5319.022042, end 5734.186792
    Metadata:
      title           : Chapter 25
    Chapter #0:25: start 5734.186792, end 5836.372208
    Metadata:
      title           : Chapter 26
    Chapter #0:26: start 5836.372208, end 6055.799750
    Metadata:
      title           : Chapter 27
    Chapter #0:27: start 6055.799750, end 6276.186583
    Metadata:
      title           : Chapter 28
    Chapter #0:28: start 6276.186583, end 6417.869792
    Metadata:
      title           : Chapter 29
    Chapter #0:29: start 6417.869792, end 6798.833708
    Metadata:
      title           : Chapter 30
    Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Metadata:
      BPS-eng         : 25883521
      DURATION-eng    : 01:53:18.833708333
      NUMBER_OF_FRAMES-eng: 163009
      NUMBER_OF_BYTES-eng: 21997217610
      SOURCE_ID-eng   : 001011
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.10.10 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-02 20:54:14
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s (default)
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 1509000
      DURATION-eng    : 01:53:18.837333333
      NUMBER_OF_FRAMES-eng: 637391
      NUMBER_OF_BYTES-eng: 1282430692
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.10.10 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-02 20:54:14
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:2(eng): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 56559
      DURATION-eng    : 01:48:09.337020833
      NUMBER_OF_FRAMES-eng: 3034
      NUMBER_OF_BYTES-eng: 7889686
      NUMBER_OF_BYTES_UNCOMPRESSED-eng: 45879130
      SOURCE_ID-eng   : 001200
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.10.10 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-02 20:54:14
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES NUMBER_OF_BYTES_UNCOMPRESSED SOURCE_ID
[14:27:13] scan: decoding previews for title 1
[14:27:13] scan: audio 0x1: dca, rate=48000Hz, bitrate=1536000 English (DTS) (5.1 ch) (1536 kbps)
[14:27:14] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 22/22/0/0, aspect 16:9, PAR 1:1
[14:27:14] scan: supported video decoders: avcodec qsv
[14:27:14] libhb: scan thread found 1 valid title(s)
[14:27:14] Starting Task: Subtitle Scan
[14:27:15] job configuration:
[14:27:15]  * source
[14:27:15]    + E:\aa Video.Blu-Ray\NameRedacted.mkv
[14:27:15]    + title 1, chapter(s) 1 to 30
[14:27:15]    + container: matroska,webm
[14:27:15]    + data rate: 27404 kbps
[14:27:15]  * destination
[14:27:15]    + Z:\a  HandBrake Output\NameRedacted-1.m4v
[14:27:15]    + container: MPEG-4 (libavformat)
[14:27:15]      + align initial A/V stream timestamps
[14:27:15]      + chapter markers
[14:27:15]  * video track
[14:27:15]    + decoder: h264
[14:27:15]    + filters
[14:27:15]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[14:27:15]      + Decomb (mode=39)
[14:27:15]      + Framerate Shaper (mode=2:rate=27000000/900000)
[14:27:15]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[14:27:15]      + Crop and Scale (width=1280:height=720:crop-top=22:crop-bottom=22:crop-left=0:crop-right=0)
[14:27:15]        + source: 1920 * 1080, crop (22/22/0/0): 1920 * 1036, scale: 1280 * 720
[14:27:15]    + Output geometry
[14:27:15]      + storage dimensions: 1280 x 720
[14:27:15]      + pixel aspect ratio: 270 : 259
[14:27:15]      + display dimensions: 1334 x 720
[14:27:15]  * Foreign Audio Search: Render/Burn-in, Forced Only
[14:27:15]    + subtitle, English [PGS] (track 0, id 0x2, Picture)
[14:27:15] sync: expecting 163008 video frames
[14:30:05] reader: done. 1 scr changes
[14:30:05] work: average encoding speed for job is 0.000000 fps
[14:30:05] comb detect: heavy 0 | light 0 | uncombed 0 | total 0
[14:30:05] decomb: deinterlaced 0 | blended 0 | unfiltered 0 | total 0
[14:30:05] vfr: 0 frames output, 0 dropped and 0 duped for CFR/PFR
[14:30:05] vfr: lost time: 0 (0 frames)
[14:30:05] vfr: gained time: 0 (0 frames) (0 not accounted for)
[14:30:05] h264-decoder done: 0 frames, 0 decoder errors
[14:30:05] sync: got 0 frames, 163008 expected
[14:30:05] Subtitle track 0 (id 0x2) 'English [PGS]': 1518 hits (0 forced)
[14:30:05] No candidate detected during subtitle scan
[14:30:05] Starting Task: Encoding Pass
[14:30:05] job configuration:
[14:30:05]  * source
[14:30:05]    + E:\aa Video.Blu-Ray\NameRedacted.mkv
[14:30:05]    + title 1, chapter(s) 1 to 30
[14:30:05]    + container: matroska,webm
[14:30:05]    + data rate: 27404 kbps
[14:30:05]  * destination
[14:30:05]    + Z:\a  HandBrake Output\NameRedacted-1.m4v
[14:30:05]    + container: MPEG-4 (libavformat)
[14:30:05]      + align initial A/V stream timestamps
[14:30:05]      + chapter markers
[14:30:05]  * video track
[14:30:05]    + decoder: h264
[14:30:05]    + filters
[14:30:05]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[14:30:05]      + Decomb (mode=39)
[14:30:05]      + Framerate Shaper (mode=2:rate=27000000/900000)
[14:30:05]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[14:30:05]      + Crop and Scale (width=1280:height=720:crop-top=22:crop-bottom=22:crop-left=0:crop-right=0)
[14:30:05]        + source: 1920 * 1080, crop (22/22/0/0): 1920 * 1036, scale: 1280 * 720
[14:30:05]    + Output geometry
[14:30:05]      + storage dimensions: 1280 x 720
[14:30:05]      + pixel aspect ratio: 270 : 259
[14:30:05]      + display dimensions: 1334 x 720
[14:30:05]    + encoder: H.264 (libx264)
[14:30:05]      + preset:  fast
[14:30:05]      + profile: main
[14:30:05]      + level:   3.1
[14:30:05]      + quality: 21.00 (RF)
[14:30:05]      + color profile: 1-1-1
[14:30:05]  * audio track 1
[14:30:05]    + name: Surround 5.1
[14:30:05]    + decoder: English (DTS) (5.1 ch) (1536 kbps) (track 1, id 0x1)
[14:30:05]      + bitrate: 1536 kbps, samplerate: 48000 Hz
[14:30:05]    + mixdown: Stereo
[14:30:05]    + dither: none
[14:30:05]    + encoder: AAC (libavcodec)
[14:30:05]      + bitrate: 160 kbps, samplerate: 48000 Hz
[14:30:05] sync: expecting 163008 video frames
[14:30:05] encx264: min-keyint: 24, keyint: 240
[14:30:05] encx264: encoding at constant RF 21.000000
[14:30:05] encx264: unparsed options: level=3.1:ref=2:8x8dct=0:weightp=1:subme=6:vbv-bufsize=14000:vbv-maxrate=14000:rc-lookahead=30
x264 [info]: using SAR=270/259
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX
x264 [info]: profile Main, level 3.1, 4:2:0, 8-bit
[14:30:06] sync: first pts video is 0
[14:30:06] sync: "Chapter 1" (1) at frame 1 time 0
[14:30:06] sync: first pts audio 0x1 is 0
[14:31:28] sync: "Chapter 2" (2) at frame 4607 time 17289772
[14:32:22] sync: "Chapter 3" (3) at frame 7417 time 27837810
[14:33:14] sync: "Chapter 4" (4) at frame 9791 time 36749212
[14:36:29] sync: "Chapter 5" (5) at frame 18489 time 69399330
[14:37:58] sync: "Chapter 6" (6) at frame 22564 time 84695861
[14:38:47] sync: "Chapter 7" (7) at frame 24637 time 92477385
[14:39:08] sync: "Chapter 8" (8) at frame 25439 time 95487892
[14:40:14] sync: "Chapter 9" (9) at frame 28051 time 105292687
[14:42:23] sync: "Chapter 10" (10) at frame 33278 time 124913538
[14:44:44] sync: "Chapter 11" (11) at frame 39009 time 146426280
[14:48:07] sync: "Chapter 12" (12) at frame 47244 time 177338411
[14:51:54] sync: "Chapter 13" (13) at frame 56447 time 211884172
[14:53:31] sync: "Chapter 14" (14) at frame 60407 time 226749022
[14:55:03] sync: "Chapter 15" (15) at frame 64294 time 241339848
[14:57:19] sync: "Chapter 16" (16) at frame 71048 time 266692676
[14:58:23] sync: "Chapter 17" (17) at frame 74223 time 278610832
[14:59:47] sync: "Chapter 18" (18) at frame 78356 time 294125081


Woodstock
Veteran User
Posts: 3550
Joined: Tue Aug 27, 2013 6:39 am

Re: Handbrake has stopped working... Please help I'm desperate

Post by Woodstock »

The Windows Event Viewer report for the stoppage would be helpful. Your encode log doesn't show WHY the crash occurred, as it was reading through the file to at least chapter 18.

With the age of the MakeMKV version used, it is possible that the file has been damaged, or subject to one of the v1.10.10 bugs that were fixed in v1.12.x and later.

Footbrake
Posts: 8
Joined: Mon Oct 21, 2019 3:20 pm

Re: Handbrake has stopped working... Please help I'm desperate

Post by Footbrake »

Thanks for the prompt response, Woodstock. I've never used Windows Event Viewer before. Anything you can share as how to set it up? I'll try to redo the movie. Many thanks!

Woodstock
Veteran User
Posts: 3550
Joined: Tue Aug 27, 2013 6:39 am

Re: Handbrake has stopped working... Please help I'm desperate

Post by Woodstock »

Event Viewer is running all the time; you may have to log in as an adminstrator to get to it, but it's in the Control Panel, Administrative Tools section. It logs a lot of stuff, including any time Windows shuts down a broken program. It should explain WHY the program was shut down.

Footbrake
Posts: 8
Joined: Mon Oct 21, 2019 3:20 pm

Re: Handbrake has stopped working... Please help I'm desperate

Post by Footbrake »

Thanks Woodstock, please help with this WEV reports:

Log Name: Application
Source: .NET Runtime
Date: 5/13/2020 3:00:50 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Users-PC
Description:
Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000007042B8B3

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-13T22:00:50.443986900Z" />
<EventRecordID>20100</EventRecordID>
<Channel>Application</Channel>
<Computer>Users-PC</Computer>
<Security />
</System>
<EventData>
<Data>Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000007042B8B3
</Data>
</EventData>
</Event>

Woodstock
Veteran User
Posts: 3550
Joined: Tue Aug 27, 2013 6:39 am

Re: Handbrake has stopped working... Please help I'm desperate

Post by Woodstock »

Exception code c0000005 is a memory access violation.

If you update to v1.3.2, does it still occur?

Footbrake
Posts: 8
Joined: Mon Oct 21, 2019 3:20 pm

Re: Handbrake has stopped working... Please help I'm desperate

Post by Footbrake »

Ok Woodstock, I installed v1.3.2 and it still crashed abruptly:
I really do appreciate your help.
Here is the WEV reports. I believe there are two:
1.
Log Name: Application
Source: .NET Runtime
Date: 5/15/2020 2:38:41 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Users-PC
Description:
Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006FF14C53

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-15T21:38:41.361724300Z" />
<EventRecordID>20712</EventRecordID>
<Channel>Application</Channel>
<Computer>Dervish-PC</Computer>
<Security />
</System>
<EventData>
<Data>Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006FF14C53
</Data>
</EventData>
</Event>

2.

Log Name: Application
Source: Application Error
Date: 5/15/2020 2:38:41 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Users-PC
Description:
Faulting application name: HandBrake.exe, version: 1.3.2.0, time stamp: 0x5eb0475a
Faulting module name: hb.DLL, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000c14c53
Faulting process id: 0x3bc
Faulting application start time: 0x01d62b005f97c60f
Faulting application path: C:\Program Files\HandBrake\HandBrake.exe
Faulting module path: C:\Program Files\HandBrake\hb.DLL
Report Id: cf33fe21-d089-465a-b443-639a2e7c57f7
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-15T21:38:41.908578600Z" />
<EventRecordID>20713</EventRecordID>
<Channel>Application</Channel>
<Computer>Users-PC</Computer>
<Security />
</System>
<EventData>
<Data>HandBrake.exe</Data>
<Data>1.3.2.0</Data>
<Data>5eb0475a</Data>
<Data>hb.DLL</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000c14c53</Data>
<Data>3bc</Data>
<Data>01d62b005f97c60f</Data>
<Data>C:\Program Files\HandBrake\HandBrake.exe</Data>
<Data>C:\Program Files\HandBrake\hb.DLL</Data>
<Data>cf33fe21-d089-465a-b443-639a2e7c57f7</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Footbrake
Posts: 8
Joined: Mon Oct 21, 2019 3:20 pm

Re: Handbrake has stopped working... Please help I'm desperate

Post by Footbrake »

Woodstock wrote:
Fri May 15, 2020 5:33 pm
Exception code c0000005 is a memory access violation.

If you update to v1.3.2, does it still occur?
Hi Woodstock,
Yes the updated v1.2.3 still has the same issues.
If the "Exception code c0000005 is a memory access violation." is there a way I can fix it? Please help. Many thanks

Woodstock
Veteran User
Posts: 3550
Joined: Tue Aug 27, 2013 6:39 am

Re: Handbrake has stopped working... Please help I'm desperate

Post by Woodstock »

What is weird is that it is the .NET framework being mentioned as the source. I'm not an expert on the internal workings of handbrake to say why it would be popping up like that mid-encode.

Hopefully one of the developers will pop in with greater knowledge. It is possible that there is a problem in your .NET install, and handbrake is tripping over it. Do you have any other .NET applications that are giving strange results? Is it just this one source file that trips it, or others as well?

Footbrake
Posts: 8
Joined: Mon Oct 21, 2019 3:20 pm

Re: Handbrake has stopped working... Please help I'm desperate

Post by Footbrake »

Thanks Woodstock for jumping back in to assist me. I'm at my wit end.
No, I have NO other program with .NET issue. In fact, my PC has been working flawlessly for the last few years with Windows 10.

FYI, in an act of desperation I downloaded and installed the Nightly version with the same results.

Yes I do hope a developer will jump in and take a look.

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