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I can't make it work

Posted: Sat Nov 09, 2019 2:33 pm
by derek
Description of problem or question:
I put in a dvd, choose which track to rip and after a few minutes, handbrake just stops and says job is done, But usuaklly all it does is rip about a few minutes of the video. I cannot make it take the whole thing EVER



Steps to reproduce the problem (If Applicable):

I've retried the same video, different slections, different DVDs. he best I can do is to rip one or two chapters in the middle of a program


HandBrake version (e.g., 1.0.0):
HandBrake 1.2.2 (2019022300)



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

windows 1o; acer laptop brand new


HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.2.2 (2019022300)
OS: Microsoft Windows NT 10.0.17763.0
CPU: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz
Ram: 8039 MB, 
GPU Information:
  Intel(R) UHD Graphics 620 - 25.20.100.6577
Screen: 1360x768
Temp Dir: C:\Users\12158\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\12158\AppData\Roaming\HandBrake

-------------------------------------------


# Starting Encode ...

[09:26:34] hb_init: starting libhb thread
[09:26:34] 1 job(s) to process
[09:26:34] json job:
{
  "Audio": {
    "AudioList": [
      {
        "Bitrate": 160,
        "DRC": 0.0,
        "Encoder": "av_aac",
        "Gain": 0.0,
        "Mixdown": 4,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Track": 0,
        "DitherMethod": 0
      }
    ],
    "CopyMask": [
      "copy:aac",
      "copy:ac3",
      "copy:dtshd",
      "copy:dts",
      "copy:eac3",
      "copy:flac",
      "copy:mp3",
      "copy:truehd"
    ],
    "FallbackEncoder": "ac3"
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      },
      {
        "Name": "Chapter 2"
      },
      {
        "Name": "Chapter 3"
      },
      {
        "Name": "Chapter 4"
      },
      {
        "Name": "Chapter 5"
      },
      {
        "Name": "Chapter 6"
      },
      {
        "Name": "Chapter 7"
      },
      {
        "Name": "Chapter 8"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": true,
    "File": "C:\\Users\\12158\\Downloads\\HandBrake Workshop\\AlanAttributes.m4v",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "mp4"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 4,
        "Settings": {
          "mode": "7"
        }
      },
      {
        "ID": 3,
        "Settings": {
          "block-height": "16",
          "block-thresh": "40",
          "block-width": "16",
          "filter-mode": "2",
          "mode": "3",
          "motion-thresh": "1",
          "spatial-metric": "2",
          "spatial-thresh": "1"
        }
      },
      {
        "ID": 11,
        "Settings": {
          "crop-bottom": "0",
          "crop-left": "4",
          "crop-right": "12",
          "crop-top": "2",
          "height": "478",
          "width": "704"
        }
      },
      {
        "ID": 6,
        "Settings": {
          "mode": "2",
          "rate": "27000000/900000"
        }
      }
    ]
  },
  "PAR": {
    "Num": 8,
    "Den": 9
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 2,
      "End": 8
    },
    "Title": 6,
    "Path": "E:\\"
  },
  "Subtitle": {
    "Search": {
      "Burn": true,
      "Default": false,
      "Enable": true,
      "Forced": true
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": "x264",
    "Level": "3.1",
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "",
    "Preset": "fast",
    "Profile": "main",
    "Quality": 20.0,
    "QSV": {
      "Decode": false,
      "AsyncDepth": 0
    }
  }
}
[09:26:34] CPU: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz
[09:26:34]  - Intel microarchitecture Kaby Lake
[09:26:34]  - logical processor count: 8
[09:26:34] Intel Quick Sync Video support: yes
[09:26:34]  - Intel Media SDK hardware: API 1.28 (minimum: 1.3)
[09:26:34]  - H.264 encoder: yes
[09:26:34]     - preferred implementation: hardware (any) via D3D11
[09:26:34]     - capabilities (hardware):  breftype icq+la+i+downs vsinfo opt1 opt2+mbbrc+extbrc+trellis+ib_adapt+nmpslice
[09:26:34]  - H.265 encoder: yes (8bit: yes, 10bit: yes)
[09:26:34]     - preferred implementation: hardware (any) via D3D11
[09:26:34]     - capabilities (hardware):  bpyramid icq vsinfo opt1
[09:26:34] hb_scan: path=E:\, title_index=6
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
[09:26:34] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.0
libdvdnav: Unable to open device file E:\.
libdvdnav: vm: dvd_read_name failed
libdvdnav: DVD disk reports itself with Region mask 0x00fe0000. Regions: 1
libdvdread: Attempting to retrieve all CSS keys
libdvdread: This can take a _long_ time, please be patient
libdvdread: Get key for /VIDEO_TS/VIDEO_TS.VOB at 0x0000012c
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_01_0.VOB at 0x0000ca6b
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_01_1.VOB at 0x0000cb4d
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_02_0.VOB at 0x0001fc44
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_02_1.VOB at 0x0001fdc1
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_03_0.VOB at 0x001748aa
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_03_1.VOB at 0x0017498c
libdvdread: Elapsed time 0
libdvdread: Found 3 VTS's
libdvdread: Elapsed time 0
[09:26:37] scan: DVD has 7 title(s)
[09:26:37] scan: scanning title 6
[09:26:37] scan: opening IFO for VTS 3
[09:26:38] scan: duration is 01:10:44 (4244767 ms)
[09:26:38] pgc_id: 1, pgn: 1: pgc: 00000238E63CB5D0
[09:26:38] scan: vts=3, ttn=1, cells=0->7, blocks=0->2587407, 1395452 blocks
[09:26:38] scan: checking audio 1
[09:26:38] scan: id=0x80bd, lang=English (AC3), 3cc=eng ext=0
[09:26:38] scan: checking subtitle 1
[09:26:38] scan: id=0x20bd, lang=Unknown (4:3) [VOBSUB], 3cc=und ext=0
[09:26:38] scan: title 6 has 8 chapters
[09:26:38] scan: chap 1 c=0->0, b=0->240 (241), 500 ms
[09:26:38] scan: chap 2 c=1->1, b=1192197->1410729 (218533), 638400 ms
[09:26:38] scan: chap 3 c=2->2, b=1410730->1668800 (258071), 851667 ms
[09:26:38] scan: chap 4 c=3->3, b=1668801->1871528 (202728), 617900 ms
[09:26:38] scan: chap 5 c=4->4, b=1871529->2334620 (463092), 1274333 ms
[09:26:38] scan: chap 6 c=5->5, b=2334621->2438272 (103652), 340367 ms
[09:26:38] scan: chap 7 c=6->6, b=2438273->2587166 (148894), 521100 ms
[09:26:38] scan: chap 8 c=7->7, b=2587167->2587407 (241), 500 ms
[09:26:38] scan: aspect = 4:3
[09:26:38] scan: decoding previews for title 6
libdvdnav: DVD disk reports itself with Region mask 0x00fe0000. Regions: 1
[09:26:38] scan: title angle(s) 1
[ac3 @ 00000238dde2c640] frame sync error
[09:26:39] scan: audio 0x80bd: ac3, rate=48000Hz, bitrate=256000 English (AC3) (2.0 ch)
[09:26:42] scan: 10 previews, 720x480, 29.970 fps, autocrop = 2/0/4/12, aspect 4:3, PAR 8:9
[09:26:43] libhb: scan thread found 1 valid title(s)
[09:26:43] Skipping subtitle scan.  No suitable subtitle tracks.
[09:26:43] starting job
[09:26:43] decomb filter thread started for segment 0
[09:26:43] decomb filter thread started for segment 1
[09:26:43] decomb filter thread started for segment 2
[09:26:43] decomb filter thread started for segment 3
[09:26:43] decomb filter thread started for segment 4
[09:26:43] decomb filter thread started for segment 5
[09:26:43] decomb filter thread started for segment 6
[09:26:43] decomb filter thread started for segment 7
[09:26:43] decomb check thread started for segment 5
[09:26:43] decomb check thread started for segment 1
[09:26:43] decomb check thread started for segment 2
[09:26:43] mask filter thread started for segment 2
[09:26:43] mask filter thread started for segment 4
[09:26:43] mask filter thread started for segment 6
[09:26:43] mask erode thread started for segment 0
[09:26:43] mask erode thread started for segment 2
[09:26:43] mask filter thread started for segment 0
[09:26:43] mask filter thread started for segment 1
[09:26:43] mask dilate thread started for segment 0
[09:26:43] mask dilate thread started for segment 3
[09:26:43] decomb check thread started for segment 4
[09:26:43] mask filter thread started for segment 5
[09:26:43] yadif thread started for segment 2
[09:26:43] mask filter thread started for segment 7
[09:26:43] yadif thread started for segment 5
[09:26:43] yadif thread started for segment 6
[09:26:43] decomb check thread started for segment 7
[09:26:43] mask erode thread started for segment 3
[09:26:43] job configuration:
[09:26:43]  * source
[09:26:43]    + E:\
[09:26:43]    + title 6, chapter(s) 2 to 8
[09:26:43]  * destination
[09:26:43]    + C:\Users\12158\Downloads\HandBrake Workshop\AlanAttributes.m4v
[09:26:43]    + container: MPEG-4 (libavformat)
[09:26:43]      + align initial A/V stream timestamps
[09:26:43]      + chapter markers
[09:26:43]  * video track
[09:26:43]    + decoder: mpeg2video
[09:26:43] mask erode thread started for segment 4
[09:26:43]      + bitrate 200 kbps
[09:26:43]    + filters
[09:26:43]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[09:26:43]      + Decomb (mode=39)
[09:26:43]      + Framerate Shaper (mode=2:rate=27000000/900000)
[09:26:43]        + frame rate: 29.970 fps -> peak rate limited to 30.000 fps
[09:26:43]      + Crop and Scale (width=704:height=478:crop-top=2:crop-bottom=0:crop-left=4:crop-right=12)
[09:26:43] mask erode thread started for segment 5
[09:26:43]        + source: 720 * 480, crop (2/0/4/12): 704 * 478, scale: 704 * 478
[09:26:43]    + Output geometry
[09:26:43]      + storage dimensions: 704 x 478
[09:26:43]      + pixel aspect ratio: 8 : 9
[09:26:43]      + display dimensions: 625 x 478
[09:26:43]    + encoder: H.264 (libx264)
[09:26:43]      + preset:  fast
[09:26:43]      + profile: main
[09:26:43]      + level:   3.1
[09:26:43]      + quality: 20.00 (RF)
[09:26:43]      + color profile: 6-1-6
[09:26:43]  * audio track 1
[09:26:43]    + decoder: English (AC3) (2.0 ch) (track 1, id 0x80bd)
[09:26:43]      + bitrate: 256 kbps, samplerate: 48000 Hz
[09:26:43]    + mixdown: Stereo
[09:26:43]    + dither: none
[09:26:43]    + encoder: AAC (libavcodec)
[09:26:43] mask erode thread started for segment 6
[09:26:43]      + bitrate: 160 kbps, samplerate: 48000 Hz
libdvdnav: Using dvdnav version 6.0.0
[09:26:43] mask erode thread started for segment 7
[09:26:43] decomb check thread started for segment 3
[09:26:43] mask dilate thread started for segment 1
[09:26:43] mask dilate thread started for segment 2
[09:26:43] mask filter thread started for segment 3
[09:26:43] mask dilate thread started for segment 4
[09:26:43] mask dilate thread started for segment 5
[09:26:43] mask dilate thread started for segment 6
[09:26:43] mask dilate thread started for segment 7
[09:26:43] yadif thread started for segment 0
[09:26:43] yadif thread started for segment 1
[09:26:43] decomb check thread started for segment 0
[09:26:43] yadif thread started for segment 4
[09:26:43] yadif thread started for segment 3
[09:26:43] mask erode thread started for segment 1
[09:26:43] decomb check thread started for segment 6
[09:26:43] yadif thread started for segment 7
libdvdnav: Unable to open device file E:\.
libdvdnav: vm: dvd_read_name failed
libdvdnav: DVD disk reports itself with Region mask 0x00fe0000. Regions: 1
libdvdread: Attempting to retrieve all CSS keys
libdvdread: This can take a _long_ time, please be patient
libdvdread: Get key for /VIDEO_TS/VIDEO_TS.VOB at 0x0000012c
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_01_0.VOB at 0x0000ca6b
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_01_1.VOB at 0x0000cb4d
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_02_0.VOB at 0x0001fc44
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_02_1.VOB at 0x0001fdc1
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_03_0.VOB at 0x001748aa
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_03_1.VOB at 0x0017498c
libdvdread: Elapsed time 0
libdvdread: Found 3 VTS's
libdvdread: Elapsed time 0
libdvdnav: DVD disk reports itself with Region mask 0x00fe0000. Regions: 1
[09:26:44] sync: expecting 127200 video frames
[09:26:44] encx264: min-keyint: 30, keyint: 300
[09:26:44] encx264: encoding at constant RF 20.000000
[09:26:44] encx264: unparsed options: level=3.1:ref=2:8x8dct=0:weightp=1:subme=6:vbv-bufsize=14000:vbv-maxrate=14000:rc-lookahead=30
x264 [info]: using SAR=8/9
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
x264 [info]: profile Main, level 3.1, 4:2:0, 8-bit
[09:26:44] sync: first pts video is 0
[09:26:44] sync: "Chapter 2" (2) at frame 1 time 0
[09:26:44] sync: first pts audio 0x80bd is 0
[09:30:39] sync: "Chapter 3" (3) at frame 19153 time 57513456


Re: I can't make it work

Posted: Sat Nov 09, 2019 2:56 pm
by rollin_eng
Try ripping with makemkv first.

Re: I can't make it work

Posted: Sat Nov 09, 2019 10:00 pm
by derek
thanks for recommending makemkv
I actually did a really dumb thing and shelled out $40 to buy VideoProc which has turned out to be a Crock
It's good for appending vids and extracting saveable SRT subs from DVDs but it does the SAME thing as handbrake: it only saves portions of the videos
I simply dont get it. I'm not a total moron but neither am I a tech head and I'm just lost

Re: I can't make it work

Posted: Sun Nov 10, 2019 4:35 am
by musicvid
Make sure you are saving the right title in makemkv.

Re: I can't make it work

Posted: Mon Nov 11, 2019 5:53 am
by derek
the only way handbrake works is if i retry to rip the same track over and over and over again, sometimes after six or seven runs it'll save the whole track. this is utterly bloody ridiculous
I cannot think of a stupider program. Who the hell designed this thing?

Re: I can't make it work

Posted: Mon Nov 11, 2019 7:31 am
by BradleyS
derek wrote:
Mon Nov 11, 2019 5:53 am
I cannot think of a stupider program. Who the hell designed this thing?
Please read our forum rules and code of conduct.

People are trying to help you, but not every issue can be perfectly replicated. Please try updating to HandBrake 1.3.0 and let us know whether this fixes your issue.

Re: I can't make it work

Posted: Mon Nov 11, 2019 1:56 pm
by Woodstock
derek wrote:
Mon Nov 11, 2019 5:53 am
the only way handbrake works is if i retry to rip the same track over and over and over again, sometimes after six or seven runs it'll save the whole track. this is utterly bloody ridiculous
I cannot think of a stupider program. Who the hell designed this thing?
Handbrake has not officially supported RIPPING for 11 years. When you force it to, you have to live with the fact that the unsupported 3rd-party library does not have very good diagnostics for dirty or defective disks; when a defect is hit, that's the end of the encode. Apparently, this fact has not deterred websites from continuing to tell people how to do it.

Which is the "most ridiculous"? Running the proper software for the job, or crying because the lashed-together setup isn't as wonderful as the youtuber said it would be?

RIPPING software will usually tell you it has a problem, so you can figure out you need to clean the disk, or possibly replace it. And since it works so fast, making multiple attempts to get a clean rip doesn't take very long. I can usually rip a multi-episode TV series in less time than it takes handbrake to encode two episodes.

If you want to know how to deal with disks with read errors, the MakeMKV forum has a post for that: If you're experiencing rip errors, please read here first!.

Re: I can't make it work

Posted: Tue Nov 12, 2019 1:57 am
by musicvid
'Tis a poor workman who blames his tools.
Follow the recommended procedure for cleaning your dvd and rip in makemkv.

Re: I can't make it work

Posted: Sun Nov 17, 2019 9:27 pm
by derek
hi
I did try makemkv but unfortunately it also aborted the procedure and reported a fatal error
I am a luddite - i have zero technical abilities skills or knowledge
It must show -- It's 2019 and I'm still watching DVDs.
But frankly, I am at a loss. I did try the procedure using a DVD that had never been opened. Never played. The surface looked as clean as anything I've ever seen and yet I still encountered the same issues.
I'm sorry if my troubles seem ridiculous. I'm a Luddite.
td

Re: I can't make it work

Posted: Sun Nov 17, 2019 9:28 pm
by rollin_eng
If makemkv is failing then your disc is probably bad.

Re: I can't make it work

Posted: Sun Nov 17, 2019 9:35 pm
by derek
yikes. Sad to hear this I am. very sad. thank you for your patience

Re: I can't make it work

Posted: Sun Nov 17, 2019 9:49 pm
by derek
I had a thought - is it possible that the disc driver I am using isn't functioning properly?
It's a no-name brand USB 3 dvd/blu-ray writer and I wonder if that might be the problem
When I'm processing a disc, for example the frames per second reading fluctuates like mad from second to second from 10 fps to 90 or above

Re: I can't make it work

Posted: Sun Nov 17, 2019 10:56 pm
by derek
I just triked makeMKV with a new DVD
it failed and said "'This device does not exist' occurred while reading xxxx"
Is that an indication my DVD disc drive is the problem?

Re: I can't make it work

Posted: Mon Nov 18, 2019 12:17 am
by Woodstock
Reset Windows' view of the drive - unplug it, then plug it back in after Windows acknowledges the unplugging. THEN try the rip again.

You may also have to tell Windows to allow access to the drive - about six months ago, and update came out that made optical drives "privileged" devices by default, and even if you run as administrator, the device is invisible. There are several topics about this on the MakeMKV forum, like this one.