Please help: Handbrake has stopped working...

HandBrake for Windows support
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Footbrake
Posts: 1
Joined: Mon Oct 21, 2019 3:20 pm

Please help: Handbrake has stopped working...

Post by Footbrake » Mon Oct 21, 2019 4:10 pm

Description of problem or question:
Windows gave me this popup message saying a problem caused the program to stop working correctly.



Steps to reproduce the problem (If Applicable):

This issue happened with all other movies I've tried.

HandBrake version (e.g., 1.0.0):

1.2.2


Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

Windows 10 Pro 64


HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.2.2 (2019022300)
OS: Microsoft Windows NT 10.0.17763.0
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Ram: 16075 MB, 
GPU Information:
  Intel(R) HD Graphics 4000 - 10.18.10.4358
Screen: 1920x1200
Temp Dir: C:\Users\NameRedacted\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\NameRedacted\AppData\Roaming\HandBrake

-------------------------------------------


# Starting Encode ...

[14:49:12] hb_init: starting libhb thread
[14:49:12] 1 job(s) to process
[14:49:12] json job:
{
  "Audio": {
    "AudioList": [
      {
        "Bitrate": 160,
        "DRC": 0.0,
        "Encoder": "av_aac",
        "Gain": 0.0,
        "Mixdown": 4,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Track": 0,
        "DitherMethod": 0
      }
    ],
    "CopyMask": [
      "copy:aac",
      "copy:ac3",
      "copy:dtshd",
      "copy:dts",
      "copy:eac3",
      "copy:flac",
      "copy:mp3",
      "copy:truehd"
    ],
    "FallbackEncoder": "ac3"
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      },
      {
        "Name": "Chapter 2"
      },
      {
        "Name": "Chapter 3"
      },
      {
        "Name": "Chapter 4"
      },
      {
        "Name": "Chapter 5"
      },
      {
        "Name": "Chapter 6"
      },
      {
        "Name": "Chapter 7"
      },
      {
        "Name": "Chapter 8"
      },
      {
        "Name": "Chapter 9"
      },
      {
        "Name": "Chapter 10"
      },
      {
        "Name": "Chapter 11"
      },
      {
        "Name": "Chapter 12"
      },
      {
        "Name": "Chapter 13"
      },
      {
        "Name": "Chapter 14"
      },
      {
        "Name": "Chapter 15"
      },
      {
        "Name": "Chapter 16"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": true,
    "File": "D:\\Big Sick, The-1.m4v",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "mp4"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 4,
        "Settings": {
          "mode": "7"
        }
      },
      {
        "ID": 3,
        "Settings": {
          "block-height": "16",
          "block-thresh": "80",
          "block-width": "16",
          "filter-mode": "1",
          "mode": "0",
          "motion-thresh": "2",
          "spatial-metric": "2",
          "spatial-thresh": "3"
        }
      },
      {
        "ID": 11,
        "Settings": {
          "crop-bottom": "22",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "22",
          "height": "720",
          "width": "1280"
        }
      },
      {
        "ID": 6,
        "Settings": {
          "mode": "2",
          "rate": "27000000/900000"
        }
      }
    ]
  },
  "PAR": {
    "Num": 270,
    "Den": 259
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 1,
      "End": 16
    },
    "Title": 1,
    "Path": "Z:\\a  MakeMKV output\\The Big Sick\\Big Sick, The.mkv"
  },
  "Subtitle": {
    "Search": {
      "Burn": true,
      "Default": false,
      "Enable": true,
      "Forced": true
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": "x264",
    "Level": "3.1",
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "",
    "Preset": "veryfast",
    "Profile": "main",
    "Quality": 23.0,
    "QSV": {
      "Decode": false,
      "AsyncDepth": 0
    }
  }
}
[14:49:12] CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
[14:49:12]  - Intel microarchitecture Ivy Bridge
[14:49:12]  - logical processor count: 8
[14:49:12] Intel Quick Sync Video support: yes
[14:49:12]  - Intel Media SDK hardware: API 1.11 (minimum: 1.3)
[14:49:12]  - H.264 encoder: yes
[14:49:12]     - preferred implementation: hardware (any) via D3D11
[14:49:12]     - capabilities (hardware):  vsinfo opt1 opt2+extbrc+ib_adapt+nmpslice
[14:49:12]  - H.265 encoder: no
[14:49:12] hb_scan: path=Z:\a  MakeMKV output\The Big Sick\Big Sick, The.mkv, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:323: failed opening UDF image Z:\a  MakeMKV output\The Big Sick\Big Sick, The.mkv
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
[14:49:12] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.0
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[14:49:12] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'Z:\a  MakeMKV output\The Big Sick\Big Sick, The.mkv':
  Metadata:
    title           : The Big Sick
    encoder         : libmakemkv v1.14.4 (1.3.5/1.4.7) win(x64-release)
    creation_time   : 2019-08-12T20:39:12.000000Z
  Duration: 02:00:24.26, start: 0.000000, bitrate: 32681 kb/s
    Chapter #0:0: start 0.000000, end 436.310875
    Metadata:
      title           : Chapter 01
    Chapter #0:1: start 436.310875, end 820.694875
    Metadata:
      title           : Chapter 02
    Chapter #0:2: start 820.694875, end 1319.818500
    Metadata:
      title           : Chapter 03
    Chapter #0:3: start 1319.818500, end 1745.577167
    Metadata:
      title           : Chapter 04
    Chapter #0:4: start 1745.577167, end 2239.403833
    Metadata:
      title           : Chapter 05
    Chapter #0:5: start 2239.403833, end 2703.033667
    Metadata:
      title           : Chapter 06
    Chapter #0:6: start 2703.033667, end 3188.768917
    Metadata:
      title           : Chapter 07
    Chapter #0:7: start 3188.768917, end 3637.425458
    Metadata:
      title           : Chapter 08
    Chapter #0:8: start 3637.425458, end 4120.574792
    Metadata:
      title           : Chapter 09
    Chapter #0:9: start 4120.574792, end 4486.440292
    Metadata:
      title           : Chapter 10
    Chapter #0:10: start 4486.440292, end 4963.667042
    Metadata:
      title           : Chapter 11
    Chapter #0:11: start 4963.667042, end 5463.040917
    Metadata:
      title           : Chapter 12
    Chapter #0:12: start 5463.040917, end 5912.323083
    Metadata:
      title           : Chapter 13
    Chapter #0:13: start 5912.323083, end 6412.155750
    Metadata:
      title           : Chapter 14
    Chapter #0:14: start 6412.155750, end 7069.395667
    Metadata:
      title           : Chapter 15
    Chapter #0:15: start 7069.395667, end 7224.258708
    Metadata:
      title           : Chapter 16
    Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Metadata:
      BPS-eng         : 26869713
      DURATION-eng    : 02:00:24.258708333
      NUMBER_OF_FRAMES-eng: 173209
      NUMBER_OF_BYTES-eng: 24264218093
      SOURCE_ID-eng   : 001011
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-12 20:39:12
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:1(eng): Audio: dts (DTS-HD MA), 48000 Hz, 5.1(side), s32p (24 bit) (default)
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 3618231
      DURATION-eng    : 02:00:24.192000000
      NUMBER_OF_FRAMES-eng: 677268
      NUMBER_OF_BYTES-eng: 3267350204
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-12 20:39:12
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:2(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 1509000
      DURATION-eng    : 02:00:24.192000000
      NUMBER_OF_FRAMES-eng: 677268
      NUMBER_OF_BYTES-eng: 1362663216
      SOURCE_ID-eng   : 001100
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-12 20:39:12
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:3(spa): Audio: ac3, 48000 Hz, 5.1(side), fltp, 448 kb/s
    Metadata:
      title           : Surround 5.1
      BPS-eng         : 448000
      DURATION-eng    : 02:00:24.224000000
      NUMBER_OF_FRAMES-eng: 225757
      NUMBER_OF_BYTES-eng: 404556544
      SOURCE_ID-eng   : 001101
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-12 20:39:12
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:4(eng): Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s
    Metadata:
      title           : Stereo
      BPS-eng         : 192000
      DURATION-eng    : 02:00:24.224000000
      NUMBER_OF_FRAMES-eng: 225757
      NUMBER_OF_BYTES-eng: 173381376
      SOURCE_ID-eng   : 001102
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-12 20:39:12
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
    Stream #0:5(eng): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 54930
      DURATION-eng    : 01:56:44.184687500
      NUMBER_OF_FRAMES-eng: 5412
      NUMBER_OF_BYTES-eng: 19866730
      NUMBER_OF_BYTES_UNCOMPRESSED-eng: 48093182
      SOURCE_ID-eng   : 001200
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-12 20:39:12
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES NUMBER_OF_BYTES_UNCOMPRESSED SOURCE_ID
    Stream #0:6(spa): Subtitle: hdmv_pgs_subtitle
    Metadata:
      BPS-eng         : 40063
      DURATION-eng    : 01:57:05.247395833
      NUMBER_OF_FRAMES-eng: 3888
      NUMBER_OF_BYTES-eng: 15202294
      NUMBER_OF_BYTES_UNCOMPRESSED-eng: 35181869
      SOURCE_ID-eng   : 001201
      _STATISTICS_WRITING_APP-eng: MakeMKV v1.14.4 win(x64-release)
      _STATISTICS_WRITING_DATE_UTC-eng: 2019-08-12 20:39:12
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES NUMBER_OF_BYTES_UNCOMPRESSED SOURCE_ID
[14:49:12] scan: decoding previews for title 1
[14:49:12] scan: audio 0x1: dca, rate=48000Hz, bitrate=1 English (DTS-HD MA) (5.1 ch)
[14:49:12] scan: audio 0x2: dca, rate=48000Hz, bitrate=1536000 English (DTS) (5.1 ch)
[14:49:12] scan: audio 0x3: ac3, rate=48000Hz, bitrate=448000 español (AC3) (5.1 ch)
[14:49:12] scan: audio 0x4: ac3, rate=48000Hz, bitrate=192000 English (AC3) (2.0 ch)
[14:49:14] scan: 10 previews, 1920x1080, 23.976 fps, autocrop = 22/22/0/0, aspect 16:9, PAR 1:1
[14:49:14] scan: supported video decoders: avcodec qsv
[14:49:14] libhb: scan thread found 1 valid title(s)
[14:49:14] starting job
[14:49:14] decomb filter thread started for segment 2
[14:49:14] decomb filter thread started for segment 6
[14:49:14] decomb check thread started for segment 0
[14:49:14] decomb filter thread started for segment 3
[14:49:14] decomb filter thread started for segment 0
[14:49:14] decomb check thread started for segment 5
[14:49:14] decomb filter thread started for segment 4
[14:49:14] decomb filter thread started for segment 1
[14:49:14] yadif thread started for segment 2
[14:49:14] decomb check thread started for segment 1
[14:49:14] decomb check thread started for segment 2
[14:49:14] job configuration:
[14:49:14]  * source
[14:49:14]    + Z:\a  MakeMKV output\The Big Sick\Big Sick, The.mkv
[14:49:14]    + title 1, chapter(s) 1 to 16
[14:49:14]    + container: matroska,webm
[14:49:14]    + data rate: 32681 kbps
[14:49:14]  * destination
[14:49:14]    + D:\Big Sick, The-1.m4v
[14:49:14]    + container: MPEG-4 (libavformat)
[14:49:14]      + align initial A/V stream timestamps
[14:49:14]      + chapter markers
[14:49:14]  * video track
[14:49:14]    + decoder: h264
[14:49:14]    + filters
[14:49:14] decomb check thread started for segment 3
[14:49:14]      + Comb Detect (mode=0:spatial-metric=2:motion-thresh=2:spatial-thresh=3:filter-mode=1:block-thresh=80:block-width=16:block-height=16)
[14:49:14]      + Decomb (mode=39)
[14:49:14]      + Framerate Shaper (mode=2:rate=27000000/900000)
[14:49:14]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[14:49:14]      + Crop and Scale (width=1280:height=720:crop-top=22:crop-bottom=22:crop-left=0:crop-right=0)
[14:49:14]        + source: 1920 * 1080, crop (22/22/0/0): 1920 * 1036, scale: 1280 * 720
[14:49:14]    + Output geometry
[14:49:14]      + storage dimensions: 1280 x 720
[14:49:14]      + pixel aspect ratio: 270 : 259
[14:49:14] decomb check thread started for segment 4
[14:49:14]      + display dimensions: 1334 x 720
[14:49:14]  * Foreign Audio Search: Render/Burn-in, Forced Only
[14:49:14]    + subtitle, English [PGS] (track 0, id 0x5, Picture)
[14:49:14] decomb filter thread started for segment 7
[14:49:14] decomb check thread started for segment 6
[14:49:14] decomb check thread started for segment 7
[14:49:14] yadif thread started for segment 0
[14:49:14] yadif thread started for segment 1
[14:49:14] decomb filter thread started for segment 5
[14:49:14] yadif thread started for segment 3
[14:49:14] yadif thread started for segment 4
[14:49:14] yadif thread started for segment 5
[14:49:14] yadif thread started for segment 7
[14:49:14] yadif thread started for segment 6
[14:49:14] sync: expecting 173208 video frames
[14:58:28] reader: done. 1 scr changes
[14:58:28] work: average encoding speed for job is 0.000000 fps
[14:58:28] comb detect: heavy 0 | light 0 | uncombed 0 | total 0
[14:58:28] decomb: deinterlaced 0 | blended 0 | unfiltered 0 | total 0
[14:58:28] vfr: 0 frames output, 0 dropped and 0 duped for CFR/PFR
[14:58:28] vfr: lost time: 0 (0 frames)
[14:58:28] vfr: gained time: 0 (0 frames) (0 not accounted for)
[14:58:28] h264-decoder done: 0 frames, 0 decoder errors
[14:58:28] sync: got 0 frames, 173208 expected
[14:58:28] Subtitle track 0 (id 0x5) 'English [PGS]': 2706 hits (0 forced)
[14:58:28] No candidate detected during subtitle scan
[14:58:28] starting job
[14:58:28] decomb filter thread started for segment 0
[14:58:28] decomb filter thread started for segment 1
[14:58:28] decomb filter thread started for segment 7
[14:58:28] decomb filter thread started for segment 2
[14:58:28] decomb filter thread started for segment 5
[14:58:28] decomb filter thread started for segment 4
[14:58:28] decomb filter thread started for segment 6
[14:58:28] decomb check thread started for segment 6
[14:58:28] yadif thread started for segment 0
[14:58:28] yadif thread started for segment 1
[14:58:28] decomb check thread started for segment 2
[14:58:28] yadif thread started for segment 4
[14:58:28] decomb check thread started for segment 4
[14:58:28] decomb check thread started for segment 5
[14:58:28] decomb filter thread started for segment 3
[14:58:28] job configuration:
[14:58:28]  * source
[14:58:28]    + Z:\a  MakeMKV output\The Big Sick\Big Sick, The.mkv
[14:58:28]    + title 1, chapter(s) 1 to 16
[14:58:28]    + container: matroska,webm
[14:58:28]    + data rate: 32681 kbps
[14:58:28]  * destination
[14:58:28]    + D:\Big Sick, The-1.m4v
[14:58:28]    + container: MPEG-4 (libavformat)
[14:58:28]      + align initial A/V stream timestamps
[14:58:28]      + chapter markers
[14:58:28]  * video track
[14:58:28] decomb check thread started for segment 7
[14:58:28]    + decoder: h264
[14:58:28]    + filters
[14:58:28]      + Comb Detect (mode=0:spatial-metric=2:motion-thresh=2:spatial-thresh=3:filter-mode=1:block-thresh=80:block-width=16:block-height=16)
[14:58:28] decomb check thread started for segment 0
[14:58:28]      + Decomb (mode=39)
[14:58:28]      + Framerate Shaper (mode=2:rate=27000000/900000)
[14:58:28]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[14:58:28]      + Crop and Scale (width=1280:height=720:crop-top=22:crop-bottom=22:crop-left=0:crop-right=0)
[14:58:28]        + source: 1920 * 1080, crop (22/22/0/0): 1920 * 1036, scale: 1280 * 720
[14:58:28]    + Output geometry
[14:58:28]      + storage dimensions: 1280 x 720
[14:58:28]      + pixel aspect ratio: 270 : 259
[14:58:28] decomb check thread started for segment 1
[14:58:28]      + display dimensions: 1334 x 720
[14:58:28]    + encoder: H.264 (libx264)
[14:58:28]      + preset:  veryfast
[14:58:28]      + profile: main
[14:58:28]      + level:   3.1
[14:58:28]      + quality: 23.00 (RF)
[14:58:28]      + color profile: 1-1-1
[14:58:28]  * audio track 1
[14:58:28]    + decoder: English (DTS-HD MA) (5.1 ch) (track 1, id 0x1)
[14:58:28]      + samplerate: 48000 Hz
[14:58:28]    + mixdown: Stereo
[14:58:28]    + dither: none
[14:58:28]    + encoder: AAC (libavcodec)
[14:58:28]      + bitrate: 160 kbps, samplerate: 48000 Hz
[14:58:28] yadif thread started for segment 2
[14:58:28] yadif thread started for segment 3
[14:58:28] decomb check thread started for segment 3
[14:58:28] yadif thread started for segment 5
[14:58:28] yadif thread started for segment 6
[14:58:28] yadif thread started for segment 7
[14:58:30] sync: expecting 173208 video frames
[14:58:30] encx264: min-keyint: 24, keyint: 240
[14:58:30] encx264: encoding at constant RF 23.000000
[14:58:30] encx264: unparsed options: level=3.1:ref=1:8x8dct=0:weightp=1:subme=2:mixed-refs=0:trellis=0:vbv-bufsize=14000:vbv-maxrate=14000:rc-lookahead=10
x264 [info]: using SAR=270/259
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX
x264 [info]: profile Main, level 3.1, 4:2:0, 8-bit
[14:58:30] sync: first pts video is 0
[14:58:30] sync: "Chapter 1" (1) at frame 1 time 0
[14:58:30] sync: first pts audio 0x1 is 0
[15:00:18] sync: "Chapter 2" (2) at frame 10462 time 39267978
[15:01:52] sync: "Chapter 3" (3) at frame 19678 time 73862538


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