I can not find the app on my pc

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Reggie
Posts: 7
Joined: Tue Oct 15, 2019 8:04 pm

I can not find the app on my pc

Post by Reggie » Tue Oct 15, 2019 8:09 pm

Description of problem or question:


No Icon is loaded on my desktop
It does not show up on the list of apps when you hit the windows start
But when I go to setting and Apps - it does show up there.

Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.0.0):
1.2.2



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

Windows 10 version 1903


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s55
HandBrake Team
Posts: 9608
Joined: Sun Dec 24, 2006 1:05 pm

Re: I can not find the app on my pc

Post by s55 » Tue Oct 15, 2019 8:15 pm

Uninstall from Settings,

Install fresh copy.

Sounds like the install didn't get a chance to complete.

Reggie
Posts: 7
Joined: Tue Oct 15, 2019 8:04 pm

Re: I can not find the app on my pc

Post by Reggie » Tue Oct 15, 2019 8:54 pm

s55 wrote:
Tue Oct 15, 2019 8:15 pm
Uninstall from Settings,

Install fresh copy.

Sounds like the install didn't get a chance to complete.
I tried it - same results. Has me stumped

Reggie
Posts: 7
Joined: Tue Oct 15, 2019 8:04 pm

Re: I can not find the app on my pc

Post by Reggie » Tue Oct 15, 2019 9:02 pm

So I did a search for the app and found it. I put it on my desktop and when I click it starts to load but then it just disappears.

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s55
HandBrake Team
Posts: 9608
Joined: Sun Dec 24, 2006 1:05 pm

Re: I can not find the app on my pc

Post by s55 » Tue Oct 15, 2019 9:14 pm

I'm pretty sure your running the uninstaller right after the installer. There's a bit of a glitch in the 1.2.2 installer if your not careful.

When the installer starts, it prompts you to uninstall the current version. If you click away, you may not notice the prompt hiding behind a window. Thus, you install. Installer closes then you see a prompt to uninstall and you click it.

Maybe that's what's happening?

Reggie
Posts: 7
Joined: Tue Oct 15, 2019 8:04 pm

Re: I can not find the app on my pc

Post by Reggie » Wed Oct 16, 2019 1:33 am

I can now get the app installed but it does not run. The little circle is rotating and then disappears. It wont run

Reggie
Posts: 7
Joined: Tue Oct 15, 2019 8:04 pm

Re: I can not find the app on my pc

Post by Reggie » Wed Oct 16, 2019 1:33 am

I will try deleting all files for Handbrake and start over

Reggie
Posts: 7
Joined: Tue Oct 15, 2019 8:04 pm

Re: I can not find the app on my pc

Post by Reggie » Wed Oct 16, 2019 7:37 pm

I am not sure that it is loading correctly - the website shows this after the app is loaded on my pc. It continue to show that the app is downloading

Image

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s55
HandBrake Team
Posts: 9608
Joined: Sun Dec 24, 2006 1:05 pm

Re: I can not find the app on my pc

Post by s55 » Wed Oct 16, 2019 7:59 pm

If it's not launching after starting, it could be viewtopic.php?f=11&t=39206

Reggie
Posts: 7
Joined: Tue Oct 15, 2019 8:04 pm

Re: I can not find the app on my pc

Post by Reggie » Wed Oct 16, 2019 8:41 pm

I tried to install handbrake on my notebook and it worked great.
I then uninstalled it on this pc. I looked for anything that had the name handbrake - and deleted it. Reset my pc.
Downloaded it again and it works great. Wish I knew what caused the issue.

Thanks s55 for trying to help

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