Intel QuickSync Not Available

HandBrake for Windows support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Post Reply
jamieofansa
Posts: 3
Joined: Sun Oct 13, 2019 12:44 am

Intel QuickSync Not Available

Post by jamieofansa » Sun Oct 13, 2019 12:49 am

Description of problem or question:
Handbrake and OBS both have QuickSync grayed out. Activity Log shows Quick Sync not available. NVENC is able to be selected.

Steps to reproduce the problem (If Applicable):
Checking "Preferences->Video"

Troubleshooting steps taken:
1) Flashed motherboard bios with latest non-beta BIOS from Asrock.
2) Confirmed "IGPU Multi Monitor" is set to enabled. "Share Memory" set to auto (default).
3) Checked BIOS settings for "enable iGPU and PCIE" but there is only a "set primary display" option that dictates which shows post/bios/bootup displays.
4) Handbrake and OBS are at stable latest versions.
5) Copious Rebooting

The only thing I haven't tried is unplugging my video card which I doubt will do anything. I figured I'd ask around here first.

HandBrake version (e.g., 1.0.0):
1.2.2

Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
OS: Windows 10 Pro 64bit (fully update)
MOBO: Asrock Z68 Pro3 (fully updated bios to v2.10, lists support for Intel Quick Sync on original box and marketing materials)
Proc: Intel I5-2500k (confirmed support for Quick Sync)
GPU: GTX 1060 6GB in PCIE slot Software: Handbrake and OBS both have QuickSync grayed out. NVENC is able to be selected.

HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

[20:41:51] hb_init: starting libhb thread

 # Starting Scan ...

[20:41:51] CPU: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
[20:41:51]  - Intel microarchitecture Sandy Bridge
[20:41:51]  - logical processor count: 4
[20:41:51] Intel Quick Sync Video support: no

User avatar
BradleyS
Moderator
Posts: 1689
Joined: Thu Aug 09, 2007 12:16 pm

Re: Intel QuickSync Not Available

Post by BradleyS » Sun Oct 13, 2019 3:21 am

Try connecting a display or dummy display to the onboard graphics.

musicvid
Veteran User
Posts: 3330
Joined: Sat Jun 27, 2009 1:19 am

Re: Intel QuickSync Not Available

Post by musicvid » Mon Oct 14, 2019 4:33 am

Handbrake and OBS both have QuickSync grayed out. Activity Log shows Quick Sync not available. NVENC is able to be selected.
After thoroughly testing QSV with multiple sources, I call that a good thing.
Use NVENC if you want it fast, x264 if you want it good.

Post Reply