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Video Encoder QuickSync 265 Not Recognized

Posted: Tue Sep 17, 2019 12:37 pm
by Grain
Description of problem or question:
I've recently had issues with using one of my 265 presets. Perhaps a driver update lost something? See the log below, thanks.


HandBrake Activity Log ***required***

Code: Select all

HandBrake 1.2.2 (2019022300)
OS: Microsoft Windows NT 10.0.17763.0
CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
Ram: 16286 MB, 
GPU Information:
  Intel(R) HD Graphics 530 - 25.20.100.6472
  AMD Radeon (TM) RX 480 - 25.20.14003.1010
Screen: 1920x1080
Temp Dir: C:\Users\bigbl\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\bigbl\AppData\Roaming\HandBrake

-------------------------------------------


# Starting Encode ...

[06:09:25] hb_init: starting libhb thread

# Failed to start encoding ...
System.ArgumentException: Video encoder QuickSyncH265 not recognized.
   at HandBrakeWPF.Services.Encode.Factories.EncodeTaskFactory.CreateVideo(EncodeTask job, HBConfiguration configuration) in D:\Development\HandBrake\handbrake-release\win\CS\HandBrakeWPF\Services\Encode\Factories\EncodeTaskFactory.cs:line 0
   at HandBrakeWPF.Services.Encode.Factories.EncodeTaskFactory.Create(EncodeTask job, HBConfiguration configuration) in D:\Development\HandBrake\handbrake-release\win\CS\HandBrakeWPF\Services\Encode\Factories\EncodeTaskFactory.cs:line 62
   at HandBrakeWPF.Services.Encode.LibEncode.Start(EncodeTask task, HBConfiguration configuration) in D:\Development\HandBrake\handbrake-release\win\CS\HandBrakeWPF\Services\Encode\LibEncode.cs:line 112



Re: Video Encoder QuickSync 265 Not Recognized

Posted: Tue Sep 17, 2019 1:44 pm
by Woodstock
At the start of the scan, you left out the portion where handbrake probed the QSV capabilities. If your hardware or the video driver doesn't have QSV h265 support, you will get errors if you try to use it.