Incomplete Download

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jdlesser
Posts: 3
Joined: Thu Aug 22, 2019 3:44 pm

Incomplete Download

Post by jdlesser » Thu Aug 22, 2019 3:50 pm

Description of problem or question:Handbrake stops after downloading 2 minutes of video.




Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.0.0):1.2.2




Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):Windows 10




HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.2.2 (2019022300)
OS: Microsoft Windows NT 10.0.18362.0
CPU: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
Ram: 4021 MB, 
GPU Information:
  Intel(R) HD Graphics 520 - 24.20.100.6299
Screen: 2736x1824
Temp Dir: C:\Users\jdles\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\jdles\AppData\Roaming\HandBrake

-------------------------------------------


# Starting Encode ...

[09:26:35] hb_init: starting libhb thread
[09:26:35] 1 job(s) to process
[09:26:35] json job:
{
  "Audio": {
    "AudioList": [
      {
        "Bitrate": 160,
        "DRC": 0.0,
        "Encoder": "av_aac",
        "Gain": 0.0,
        "Mixdown": 4,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Track": 0,
        "DitherMethod": 0
      }
    ],
    "CopyMask": [
      "copy:aac",
      "copy:ac3",
      "copy:dtshd",
      "copy:dts",
      "copy:eac3",
      "copy:flac",
      "copy:mp3",
      "copy:truehd"
    ],
    "FallbackEncoder": "ac3"
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      },
      {
        "Name": "Chapter 2"
      },
      {
        "Name": "Chapter 3"
      },
      {
        "Name": "Chapter 4"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": true,
    "File": "C:\\Users\\jdles\\Desktop\\Ito.mp4",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "mp4"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 4,
        "Settings": {
          "mode": "7"
        }
      },
      {
        "ID": 3,
        "Settings": {
          "block-height": "16",
          "block-thresh": "40",
          "block-width": "16",
          "filter-mode": "2",
          "mode": "3",
          "motion-thresh": "1",
          "spatial-metric": "2",
          "spatial-thresh": "1"
        }
      },
      {
        "ID": 11,
        "Settings": {
          "crop-bottom": "0",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "0",
          "height": "480",
          "width": "720"
        }
      },
      {
        "ID": 6,
        "Settings": {
          "mode": "2",
          "rate": "27000000/900000"
        }
      }
    ]
  },
  "PAR": {
    "Num": 32,
    "Den": 27
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "frame",
      "Start": 0,
      "End": 110170
    },
    "Title": 1,
    "Path": "D:\\"
  },
  "Subtitle": {
    "Search": {
      "Burn": true,
      "Default": false,
      "Enable": true,
      "Forced": true
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": "x264",
    "Level": "4.0",
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "",
    "Preset": "fast",
    "Profile": "main",
    "Quality": 22.0,
    "QSV": {
      "Decode": false,
      "AsyncDepth": 0
    }
  }
}
[09:26:35] CPU: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
[09:26:35]  - Intel microarchitecture Skylake
[09:26:35]  - logical processor count: 4
[09:26:35] Intel Quick Sync Video support: yes
[09:26:35]  - Intel Media SDK hardware: API 1.27 (minimum: 1.3)
[09:26:35]  - Intel Media SDK software: API 1.11 (minimum: 1.3)
[09:26:35]  - H.264 encoder: yes
[09:26:35]     - preferred implementation: hardware (any) via D3D11
[09:26:35]     - capabilities (hardware):  breftype icq+la+i+downs vsinfo opt1 opt2+mbbrc+extbrc+trellis+ib_adapt+nmpslice
[09:26:35]     - capabilities (software):  bpyramid vsinfo opt1 opt2
[09:26:35]  - H.265 encoder: yes (8bit: yes, 10bit: no)
[09:26:35]     - preferred implementation: hardware (any) via D3D11
[09:26:35]     - capabilities (hardware):  bpyramid icq vsinfo opt1
[09:26:35] hb_scan: path=D:\, title_index=1
src/libbluray/disc/disc.c:424: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:424: error opening file BDMV\BACKUP\index.bdmv
[09:26:35] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 6.0.0
libdvdnav: Unable to open device file D:\.
libdvdnav: vm: dvd_read_name failed
libdvdnav: DVD disk reports itself with Region mask 0x00400000. Regions: 1 2 3 4 5 6 8
libdvdread: Attempting to retrieve all CSS keys
libdvdread: This can take a _long_ time, please be patient
libdvdread: Get key for /VIDEO_TS/VIDEO_TS.VOB at 0x0000012f
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_01_0.VOB at 0x0000018d
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_01_1.VOB at 0x0000216d
libdvdread: Elapsed time 0
libdvdread: Found 1 VTS's
libdvdread: Elapsed time 0
[09:26:45] scan: DVD has 1 title(s)
[09:26:45] scan: scanning title 1
[09:26:45] scan: opening IFO for VTS 1
[09:26:45] scan: duration is 01:16:35 (4595166 ms)
[09:26:45] pgc_id: 1, pgn: 1: pgc: 000002A31F199BB0
[09:26:45] scan: vts=1, ttn=1, cells=0->3, blocks=0->2012441, 2012442 blocks
[09:26:45] scan: checking audio 1
[09:26:45] scan: id=0x80bd, lang=Unknown (AC3), 3cc=und ext=0
[09:26:45] scan: title 1 has 4 chapters
[09:26:45] scan: chap 1 c=0->0, b=0->3104 (3105), 15500 ms
[09:26:45] scan: chap 2 c=1->1, b=3105->93182 (90078), 234867 ms
[09:26:45] scan: chap 3 c=2->2, b=93183->1633286 (1540104), 3507533 ms
[09:26:45] scan: chap 4 c=3->3, b=1633287->2012441 (379155), 837233 ms
[09:26:45] scan: aspect = 16:9
[09:26:45] scan: decoding previews for title 1
libdvdnav: DVD disk reports itself with Region mask 0x00400000. Regions: 1 2 3 4 5 6 8
[09:26:45] scan: title angle(s) 1
[ac3 @ 000002a37c9a2ac0] frame sync error
[09:26:45] scan: audio 0x80bd: ac3, rate=48000Hz, bitrate=192000 Unknown (AC3) (2.0 ch)
[09:26:46] scan: 10 previews, 720x480, 23.976 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 32:27
[09:26:46] libhb: scan thread found 1 valid title(s)
[09:26:46] Skipping subtitle scan.  No suitable subtitle tracks.
[09:26:46] starting job
[09:26:46] decomb filter thread started for segment 1
[09:26:46] decomb filter thread started for segment 0
[09:26:46] decomb check thread started for segment 3
[09:26:46] decomb filter thread started for segment 3
[09:26:46] decomb check thread started for segment 0
[09:26:46] decomb check thread started for segment 1
[09:26:46] decomb check thread started for segment 2
[09:26:46] mask filter thread started for segment 3
[09:26:46] mask erode thread started for segment 1
[09:26:46] mask filter thread started for segment 1
[09:26:46] mask filter thread started for segment 2
[09:26:46] mask dilate thread started for segment 0
[09:26:46] mask erode thread started for segment 0
[09:26:46] mask filter thread started for segment 0
[09:26:46] yadif thread started for segment 0
[09:26:46] mask erode thread started for segment 3
[09:26:46] decomb filter thread started for segment 2
[09:26:46] job configuration:
[09:26:46] mask dilate thread started for segment 1
[09:26:46] mask dilate thread started for segment 2
[09:26:46]  * source
[09:26:46]    + D:\
[09:26:46] mask dilate thread started for segment 3
[09:26:46]    + title 1, frames 0 to 110169
[09:26:46] mask erode thread started for segment 2
[09:26:46]  * destination
[09:26:46] yadif thread started for segment 1
[09:26:46]    + C:\Users\jdles\Desktop\Ito.mp4
[09:26:46]    + container: MPEG-4 (libavformat)
[09:26:46]      + align initial A/V stream timestamps
[09:26:46]      + chapter markers
[09:26:46]  * video track
[09:26:46] yadif thread started for segment 2
[09:26:46]    + decoder: mpeg2video
[09:26:46]      + bitrate 200 kbps
[09:26:46]    + filters
[09:26:46] yadif thread started for segment 3
[09:26:46]      + Comb Detect (mode=3:spatial-metric=2:motion-thresh=1:spatial-thresh=1:filter-mode=2:block-thresh=40:block-width=16:block-height=16)
[09:26:46]      + Decomb (mode=39)
[09:26:46]      + Framerate Shaper (mode=2:rate=27000000/900000)
[09:26:46]        + frame rate: 23.976 fps -> peak rate limited to 30.000 fps
[09:26:46]      + Crop and Scale (width=720:height=480:crop-top=0:crop-bottom=0:crop-left=0:crop-right=0)
[09:26:46]        + source: 720 * 480, crop (0/0/0/0): 720 * 480, scale: 720 * 480
[09:26:46]    + Output geometry
[09:26:46]      + storage dimensions: 720 x 480
[09:26:46]      + pixel aspect ratio: 32 : 27
[09:26:46]      + display dimensions: 853 x 480
[09:26:46]    + encoder: H.264 (libx264)
[09:26:46]      + preset:  fast
[09:26:46]      + profile: main
[09:26:46]      + level:   4.0
[09:26:46]      + quality: 22.00 (RF)
[09:26:46]      + color profile: 6-1-6
[09:26:46]  * audio track 1
[09:26:46]    + decoder: Unknown (AC3) (2.0 ch) (track 1, id 0x80bd)
[09:26:46]      + bitrate: 192 kbps, samplerate: 48000 Hz
[09:26:46]    + mixdown: Stereo
[09:26:46]    + dither: none
[09:26:46]    + encoder: AAC (libavcodec)
[09:26:46]      + bitrate: 160 kbps, samplerate: 48000 Hz
libdvdnav: Using dvdnav version 6.0.0
libdvdnav: Unable to open device file D:\.
libdvdnav: vm: dvd_read_name failed
libdvdnav: DVD disk reports itself with Region mask 0x00400000. Regions: 1 2 3 4 5 6 8
libdvdread: Attempting to retrieve all CSS keys
libdvdread: This can take a _long_ time, please be patient
libdvdread: Get key for /VIDEO_TS/VIDEO_TS.VOB at 0x0000012f
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_01_0.VOB at 0x0000018d
libdvdread: Elapsed time 0
libdvdread: Get key for /VIDEO_TS/VTS_01_1.VOB at 0x0000216d
libdvdread: Elapsed time 0
libdvdread: Found 1 VTS's
libdvdread: Elapsed time 0
libdvdnav: DVD disk reports itself with Region mask 0x00400000. Regions: 1 2 3 4 5 6 8
[09:26:47] sync: expecting 110170 video frames
[09:26:47] encx264: min-keyint: 24, keyint: 240
[09:26:47] encx264: encoding at constant RF 22.000000
[09:26:47] encx264: unparsed options: level=4.0:ref=2:8x8dct=0:weightp=1:subme=6:vbv-bufsize=25000:vbv-maxrate=20000:rc-lookahead=30
x264 [info]: using SAR=32/27
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
x264 [info]: profile Main, level 4.0, 4:2:0, 8-bit
[09:26:47] sync: first pts video is 0
[09:26:47] sync: "Chapter 1" (1) at frame 1 time 0
[09:26:47] sync: first pts audio 0x80bd is 0
[09:26:50] sync: "Chapter 2" (2) at frame 373 time 1396395
dvdnav: Read Error, Error reading from DVD.
dvdnav: Read Error, Error reading from DVD.
[09:27:30] reader: done. 1 scr changes
[09:27:31] work: average encoding speed for job is 69.001900 fps
[09:27:31] comb detect: heavy 144 | light 1097 | uncombed 1736 | total 2977
[09:27:31] decomb: deinterlaced 144 | blended 1097 | unfiltered 1736 | total 2977
[09:27:31] vfr: 2977 frames output, 0 dropped and 0 duped for CFR/PFR
[09:27:31] vfr: lost time: 0 (0 frames)
[09:27:31] vfr: gained time: 0 (0 frames) (0 not accounted for)
[09:27:31] ac3-decoder done: 3875 frames, 0 decoder errors
[09:27:31] mpeg2video-decoder done: 2977 frames, 0 decoder errors
[09:27:31] sync: got 2977 frames, 110170 expected
[09:27:31] sync: framerate min 23.981 fps, max 29.970 fps, avg 23.978 fps
[aac @ 000002a37c938300] Qavg: 686.018
x264 [info]: frame I:15    Avg QP:16.85  size: 25099
x264 [info]: frame P:803   Avg QP:21.42  size:  4625
x264 [info]: frame B:2159  Avg QP:23.95  size:  1093
x264 [info]: consecutive B-frames:  2.6%  1.3%  2.7% 93.4%
x264 [info]: mb I  I16..4: 49.0%  0.0% 51.0%
x264 [info]: mb P  I16..4:  1.2%  0.0%  0.5%  P16..4: 42.9%  9.3%  8.0%  0.0%  0.0%    skip:38.1%
x264 [info]: mb B  I16..4:  2.3%  0.0%  0.0%  B16..8:  9.9%  1.5%  0.1%  direct:15.5%  skip:70.6%  L0:49.1% L1:45.4% BI: 5.5%
x264 [info]: coded y,uvDC,uvAC intra: 23.1% 70.2% 31.6% inter: 5.2% 29.7% 4.3%
x264 [info]: i16 v,h,dc,p: 72% 12% 11%  4%
x264 [info]: i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 32% 27% 12%  4%  7%  6%  5%  5%  4%
x264 [info]: i8c dc,h,v,p: 50% 15% 31%  4%
x264 [info]: Weighted P-Frames: Y:7.1% UV:3.6%
x264 [info]: ref P L0: 54.8% 45.2%
x264 [info]: ref B L0: 56.9% 43.1%
x264 [info]: ref B L1: 87.6% 12.4%
x264 [info]: kb/s:415.56
[09:27:31] mux: track 0, 2977 frames, 6449122 bytes, 415.38 kbps, fifo 4096
[09:27:31] mux: track 1, 5813 frames, 2486403 bytes, 160.15 kbps, fifo 8192
[09:27:31] libhb: work result = 0

# Encode Completed ...

User avatar
JohnAStebbins
HandBrake Team
Posts: 5442
Joined: Sat Feb 09, 2008 7:21 pm

Re: Incomplete Download

Post by JohnAStebbins » Thu Aug 22, 2019 4:04 pm

There was an error while reading the DVD. Try cleaning the disc. Also, try ripping with other sofware like MakeMKV.

jdlesser
Posts: 3
Joined: Thu Aug 22, 2019 3:44 pm

Re: Incomplete Download

Post by jdlesser » Thu Aug 22, 2019 4:16 pm

The DVD is clean. This is a DVD of a lecture. The download stops at the end of the introduction of the speaker. The computer then makes the sound of a device being disconnected/re-connected and the DVD player window appears. I tried changing the "Range" from chapters to frames to seconds, and the download always stops at the same place.

jdlesser
Posts: 3
Joined: Thu Aug 22, 2019 3:44 pm

Re: Incomplete Download

Post by jdlesser » Thu Aug 22, 2019 5:11 pm

John, thanks for your reply. I was able to solve the problem by changing the range to start at chapter 2

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