Do not launch on my computer

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axiswt
New User
Posts: 1
Joined: Sat Jun 01, 2019 6:08 pm

Do not launch on my computer

Post by axiswt » Sat Jun 01, 2019 6:31 pm

Description of problem or question:
Double click handbrake.exe , and it crashed. The gui didn't appear. :(

Steps to reproduce the problem (If Applicable):
Double click on desktop icon.

HandBrake version (e.g., 1.0.0):
1.2.2

Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
Windows 10 1809, Thinkpad E485, CPU: r5 2500u

HandBrake Activity Log ***required*** (see How-to get an activity log)
Sorry. The log files are 0 kb and they are all empty. But i still can post things that generated by windows.
  1. Report.wer
    This file's path is C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HandBrake.exe_68a9a3e704dc6e25298fd84f5acc4c99829fc56_f4b4249d_123219dc

    Content is :

    Code: Select all

    Version=1
    EventType=CLR20r3
    EventTime=132038865423058233
    ReportType=2
    Consent=1
    UploadTime=132038865430434192
    ReportStatus=268435456
    ReportIdentifier=59039af9-2cb5-440d-93de-07285dc4a4ba
    IntegratorReportIdentifier=e2d2b2a9-c86d-48b5-ade7-e2c22701718a
    Wow64Host=34404
    NsAppName=HandBrake.exe
    OriginalFilename=HandBrake.exe
    AppSessionGuid=00003b3c-0002-0016-c5de-5004a618d501
    TargetAppId=W:0006d90136437d24ddb4c3d56b43a50ce4c800000000!0000c8e5017a8783039d0050dbdde50c809b562eaeb1!HandBrake.exe
    TargetAppVer=2019//02//23:17:20:41!0!HandBrake.exe
    BootId=4294967295
    TargetAsId=2193
    UserImpactVector=3145728
    IsFatal=1
    EtwNonCollectReason=1
    Response.BucketId=e57f17778973a0fe558014a23573d73d
    Response.BucketTable=5
    Response.LegacyBucketId=1549260958729492285
    Response.type=4
    Sig[0].Name=问题签名 01
    Sig[0].Value=HandBrake.exe
    Sig[1].Name=问题签名 02
    Sig[1].Value=1.2.2.0
    Sig[2].Name=问题签名 03
    Sig[2].Value=5c7180e9
    Sig[3].Name=问题签名 04
    Sig[3].Value=PresentationCore
    Sig[4].Name=问题签名 05
    Sig[4].Value=4.7.3362.0
    Sig[5].Name=问题签名 06
    Sig[5].Value=5c2fdc18
    Sig[6].Name=问题签名 07
    Sig[6].Value=19bd
    Sig[7].Name=问题签名 08
    Sig[7].Value=0
    Sig[8].Name=问题签名 09
    Sig[8].Value=System.AccessViolationException
    DynamicSig[1].Name=OS 版本
    DynamicSig[1].Value=10.0.17763.2.0.0.256.48
    DynamicSig[2].Name=区域设置 ID
    DynamicSig[2].Value=2052
    DynamicSig[22].Name=其他信息 1
    DynamicSig[22].Value=a9e2
    DynamicSig[23].Name=其他信息 2
    DynamicSig[23].Value=a9e2bdbcb085a44ead732667264c8274
    DynamicSig[24].Name=其他信息 3
    DynamicSig[24].Value=837e
    DynamicSig[25].Name=其他信息 4
    DynamicSig[25].Value=837eb6b7f0a798984e81687fe81c2969
    UI[2]=D:\App\HandBrake 1.2.2\HandBrake.exe
    LoadedModule[0]=D:\App\HandBrake 1.2.2\HandBrake.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
    LoadedModule[3]=C:\Windows\System32\KERNEL32.dll
    LoadedModule[4]=C:\Windows\System32\KERNELBASE.dll
    LoadedModule[5]=C:\Windows\System32\ADVAPI32.dll
    LoadedModule[6]=C:\Windows\System32\msvcrt.dll
    LoadedModule[7]=C:\Windows\System32\sechost.dll
    LoadedModule[8]=C:\Windows\System32\RPCRT4.dll
    LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
    LoadedModule[10]=C:\Windows\System32\SHLWAPI.dll
    LoadedModule[11]=C:\Windows\System32\combase.dll
    LoadedModule[12]=C:\Windows\System32\ucrtbase.dll
    LoadedModule[13]=C:\Windows\System32\bcryptPrimitives.dll
    LoadedModule[14]=C:\Windows\System32\GDI32.dll
    LoadedModule[15]=C:\Windows\System32\gdi32full.dll
    LoadedModule[16]=C:\Windows\System32\msvcp_win.dll
    LoadedModule[17]=C:\Windows\System32\USER32.dll
    LoadedModule[18]=C:\Windows\System32\win32u.dll
    LoadedModule[19]=C:\Windows\System32\IMM32.DLL
    LoadedModule[20]=C:\Windows\System32\kernel.appcore.dll
    LoadedModule[21]=C:\Windows\SYSTEM32\VERSION.dll
    LoadedModule[22]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
    LoadedModule[23]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll
    LoadedModule[24]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\bef0a43af1bb9a52ee47a6f60bec2961\mscorlib.ni.dll
    LoadedModule[25]=C:\Windows\System32\ole32.dll
    LoadedModule[26]=C:\Windows\system32\uxtheme.dll
    LoadedModule[27]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\f8a7bdb37af85423bb9b5675d229f7f2\System.ni.dll
    LoadedModule[28]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\b49ad0090c8a327519ec8b1d8086028f\System.Core.ni.dll
    LoadedModule[29]=C:\Windows\assembly\NativeImages_v4.0.30319_64\WindowsBase\6ed4ede73c8953902eb637cd99e3faa4\WindowsBase.ni.dll
    LoadedModule[30]=C:\Windows\System32\CRYPTSP.dll
    LoadedModule[31]=C:\Windows\system32\rsaenh.dll
    LoadedModule[32]=C:\Windows\System32\bcrypt.dll
    LoadedModule[33]=C:\Windows\SYSTEM32\CRYPTBASE.dll
    LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_64\PresentationCore\90cd2ae4a88c23cc3f044043a99efabd\PresentationCore.ni.dll
    LoadedModule[35]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\62a749d4966b416b3383976cfb337c89\PresentationFramework.ni.dll
    LoadedModule[36]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xaml\ec3d1b52bacad737c3a88ac6eb20bf0b\System.Xaml.ni.dll
    LoadedModule[37]=C:\Windows\SYSTEM32\dwrite.dll
    LoadedModule[38]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
    LoadedModule[39]=C:\Windows\System32\OLEAUT32.dll
    LoadedModule[40]=C:\Windows\SYSTEM32\MSVCP120_CLR0400.dll
    LoadedModule[41]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
    LoadedModule[42]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
    LoadedModule[43]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\a115cfbc137852f9a8812f40e0337556\System.Configuration.ni.dll
    LoadedModule[44]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\ee5d65a622ca43b2fd11abe89c05d1a3\System.Xml.ni.dll
    LoadedModule[45]=C:\Windows\System32\shell32.dll
    LoadedModule[46]=C:\Windows\System32\cfgmgr32.dll
    LoadedModule[47]=C:\Windows\System32\shcore.dll
    LoadedModule[48]=C:\Windows\System32\windows.storage.dll
    LoadedModule[49]=C:\Windows\System32\profapi.dll
    LoadedModule[50]=C:\Windows\System32\powrprof.dll
    LoadedModule[51]=C:\Windows\system32\dwmapi.dll
    LoadedModule[52]=C:\Windows\System32\CRYPT32.dll
    LoadedModule[53]=C:\Windows\System32\MSASN1.dll
    LoadedModule[54]=C:\Windows\System32\MSCTF.dll
    LoadedModule[55]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatioaec034ca#\bb850a621bc5e9327cbb46fbacfb31cb\PresentationFramework.Aero2.ni.dll
    LoadedModule[56]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runtime\0f187ef24bd7feace0e860552d9e9658\System.Runtime.ni.dll
    LoadedModule[57]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Thre7bb2aad0#\e886d302fceea7ff6c69349f5d56b653\System.Threading.Tasks.ni.dll
    LoadedModule[58]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Reflection\590dba77629c180e0880779900fda9ef\System.Reflection.ni.dll
    LoadedModule[59]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Collections\506fcbea44185d9e7cbdec8045fd7071\System.Collections.ni.dll
    LoadedModule[60]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ObjectModel\2403f959d22b4df80757debe3c9dbe3c\System.ObjectModel.ni.dll
    LoadedModule[61]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Linq\bc123c65f50880172d87dd7a77d6b976\System.Linq.ni.dll
    LoadedModule[62]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Refl9c203d4d#\c2912e9ddb3232623e897fa652265eef\System.Reflection.Extensions.ni.dll
    LoadedModule[63]=D:\App\HandBrake 1.2.2\hb.DLL
    LoadedModule[64]=C:\Windows\System32\WS2_32.dll
    LoadedModule[65]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\553a2f1d89672f01f9a6c7b4f2b15980\System.Runtime.Serialization.ni.dll
    LoadedModule[66]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Numerics\19194be28ca8c722dee030c10e9fd804\System.Numerics.ni.dll
    LoadedModule[67]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data\af55c5ac75fbcce0c8b8a12f72a3b844\System.Data.ni.dll
    LoadedModule[68]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
    LoadedModule[69]=C:\Windows\SYSTEM32\dxva2.dll
    LoadedModule[70]=C:\Windows\SYSTEM32\dxgi.dll
    LoadedModule[71]=C:\Windows\SYSTEM32\d3d11.dll
    LoadedModule[72]=C:\Windows\SYSTEM32\apphelp.dll
    LoadedModule[73]=C:\Windows\SYSTEM32\D3DSCache.dll
    LoadedModule[74]=C:\Windows\SYSTEM32\twinapi.appcore.dll
    LoadedModule[75]=C:\Windows\SYSTEM32\USERENV.dll
    LoadedModule[76]=C:\Windows\SYSTEM32\RMCLIENT.dll
    LoadedModule[77]=C:\Windows\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\amduve64.dll
    LoadedModule[78]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Threading\4c390fd0d1ba64e0f2df43df2dcbc2ff\System.Threading.ni.dll
    LoadedModule[79]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\e5054399f0ad2ea33632c9b523ff07b8\System.Drawing.ni.dll
    LoadedModule[80]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\ebfa4a31cd99152250ad311086431249\System.Windows.Forms.ni.dll
    LoadedModule[81]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Management\cb5da2e58512134e72abb6cac758d367\System.Management.ni.dll
    LoadedModule[82]=C:\Windows\System32\clbcatq.dll
    LoadedModule[83]=C:\Windows\system32\wbem\wmiutils.dll
    LoadedModule[84]=C:\Windows\SYSTEM32\wbemcomn.dll
    LoadedModule[85]=C:\Windows\system32\wbem\wbemprox.dll
    LoadedModule[86]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\wminet_utils.dll
    LoadedModule[87]=C:\Windows\system32\wbem\wbemsvc.dll
    LoadedModule[88]=C:\Windows\system32\wbem\fastprox.dll
    LoadedModule[89]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Text2f5a8366#\df3787182fcc9c4ac3ae3a7a0ff4623a\System.Text.RegularExpressions.ni.dll
    LoadedModule[90]=C:\Windows\SYSTEM32\d3d9.dll
    LoadedModule[91]=C:\Windows\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\aticfx64.dll
    LoadedModule[92]=C:\Windows\SYSTEM32\WINMM.dll
    LoadedModule[93]=C:\Windows\SYSTEM32\WINMMBASE.dll
    LoadedModule[94]=C:\Windows\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\atiu9p64.dll
    LoadedModule[95]=C:\Windows\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\atiumd64.dll
    LoadedModule[96]=C:\Windows\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\atiumd6a.dll
    LoadedModule[97]=C:\Windows\SYSTEM32\amdihk64.dll
    LoadedModule[98]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Resoc6338000#\288ff5f05e4c502414308219e7029dba\System.Resources.ResourceManager.ni.dll
    LoadedModule[99]=C:\Windows\SYSTEM32\urlmon.dll
    LoadedModule[100]=C:\Windows\SYSTEM32\iertutil.dll
    LoadedModule[101]=C:\Windows\SYSTEM32\WindowsCodecs.dll
    LoadedModule[102]=C:\Windows\SYSTEM32\wtsapi32.dll
    LoadedModule[103]=C:\Windows\SYSTEM32\WINSTA.dll
    LoadedModule[104]=C:\Windows\system32\dataexchange.dll
    LoadedModule[105]=C:\Windows\system32\dcomp.dll
    LoadedModule[106]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.503_none_05b23ef40721f4ae\comctl32.dll
    LoadedModule[107]=C:\Windows\System32\TextInputFramework.dll
    LoadedModule[108]=C:\Windows\System32\CoreUIComponents.dll
    LoadedModule[109]=C:\Windows\System32\CoreMessaging.dll
    LoadedModule[110]=C:\Windows\SYSTEM32\ntmarta.dll
    LoadedModule[111]=C:\Windows\SYSTEM32\wintypes.dll
    LoadedModule[112]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=17763
    OsInfo[3].Key=ubr
    OsInfo[3].Value=503
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=2052
    OsInfo[7].Key=geoid
    OsInfo[7].Value=45
    OsInfo[8].Key=sku
    OsInfo[8].Value=48
    OsInfo[9].Key=domain
    OsInfo[9].Value=0
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=256
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=121068
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=2
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.503.17763.0-11.0.125
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=16033
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=237
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=180914
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1434
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=rs5_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
    OsInfo[26].Value=0
    OsInfo[27].Key=wpbuildmaj
    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.17763.503.amd64fre.rs5_release.180914-1434
    OsInfo[30].Key=buildflightid
    OsInfo[31].Key=edition
    OsInfo[31].Value=Professional
    OsInfo[32].Key=ring
    OsInfo[32].Value=Retail
    OsInfo[33].Key=expid
    OsInfo[34].Key=containerid
    OsInfo[35].Key=containertype
    OsInfo[36].Key=edu
    OsInfo[36].Value=0
    FriendlyEventName=已停止工作
    ConsentKey=CLR20r3
    AppName=HandBrake
    AppPath=D:\App\HandBrake 1.2.2\HandBrake.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=8F6CB6CA419087B04F19E90F1CC16C81
    MetadataHash=-703133982
    
  2. dump file
    This file locates in C:\Users\le\AppData\Local\CrashDumps\HandBrake.exe.15164.dmp
    https://we.tl/t-xH1nTz1UBu
Let me know if the link to dump file is out of service.
If you need more information, just reply to this post.
Please help me to solve this problem. Thank you.

User avatar
s55
HandBrake Team
Posts: 9522
Joined: Sun Dec 24, 2006 1:05 pm

Re: Do not launch on my computer

Post by s55 » Sat Jun 01, 2019 7:10 pm

Looks like it's WPF that's crashing out on your system. I'd make sure all graphics drivers are up-to-date and make sure you have the latest .NET 4.7.1 quality updates installed through windows update.

pk_hand
Posts: 9
Joined: Mon May 13, 2019 5:28 am

Re: Do not launch on my computer

Post by pk_hand » Tue Jun 11, 2019 4:45 pm

s55 wrote:
Sat Jun 01, 2019 7:10 pm
Looks like it's WPF that's crashing out on your system. I'd make sure all graphics drivers are up-to-date and make sure you have the latest .NET 4.7.1 quality updates installed through windows update.
While that's sound advice, it's not always the answer. I posted in this thread, that I have the compatible .NET install and latest drivers for my nvidia card, but handbrake still does not work. Still waiting for an answer why.
viewtopic.php?f=11&t=39024

User avatar
s55
HandBrake Team
Posts: 9522
Joined: Sun Dec 24, 2006 1:05 pm

Re: Do not launch on my computer

Post by s55 » Tue Jun 11, 2019 4:56 pm

Didn't say it was. Just happens to be the current most common cause.
p.s replied to your thread.

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