Handbrake doesn't open in windows 10

HandBrake for Windows support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
lew
Posts: 4
Joined: Tue Jul 09, 2019 2:03 am

Re: Handbrake doesn't open in windows 10

Post by lew » Wed Jul 10, 2019 5:28 pm

I can't figure out how to edit my prior post. Handbrake logs are empty.
Handbrake worked on 6/2/2019. Intel UHD Graphics 630 driver is current and hasn't been recently upgraded
Windows event log
Log Name: Application
Source: Application Error
Date: 7/10/2019 1:17:29 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-TR4B4L8
Description:
Faulting application name: HandBrake.exe, version: 1.2.2.0, time stamp: 0x5c7180e9
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ffafffffffe
Faulting process id: 0x4478
Faulting application start time: 0x01d53743592c198d
Faulting application path: C:\Program Files\HandBrake\HandBrake.exe
Faulting module path: unknown
Report Id: cd922238-b4b8-41d2-b689-f27984526263
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-07-10T17:17:29.609599400Z" />
<EventRecordID>53315</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-TR4B4L8</Computer>
<Security />
</System>
<EventData>
<Data>HandBrake.exe</Data>
<Data>1.2.2.0</Data>
<Data>5c7180e9</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00007ffafffffffe</Data>
<Data>4478</Data>
<Data>01d53743592c198d</Data>
<Data>C:\Program Files\HandBrake\HandBrake.exe</Data>
<Data>unknown</Data>
<Data>cd922238-b4b8-41d2-b689-f27984526263</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

User avatar
s55
HandBrake Team
Posts: 9538
Joined: Sun Dec 24, 2006 1:05 pm

Re: Handbrake doesn't open in windows 10

Post by s55 » Wed Jul 10, 2019 6:22 pm

Can you confirm in task manager that your running 26.20.100.6912?

Do you have a discrete GPU as well? If so, can you disable the Intel GPU in task manager, try launch HandBrake see if it works?

lew
Posts: 4
Joined: Tue Jul 09, 2019 2:03 am

Re: Handbrake doesn't open in windows 10

Post by lew » Wed Jul 10, 2019 11:53 pm

I don't have a discrete GPU (I don't game on this machine)
intel driver is 25.20.100.6373 when I use windows to update the driver it says I already have the best driver for the device already installed.
I'll check on the intel site.

Again HB worked until a few weeks ago.

lew
Posts: 4
Joined: Tue Jul 09, 2019 2:03 am

Re: Handbrake doesn't open in windows 10

Post by lew » Thu Jul 11, 2019 12:58 am

I used utility on Intel website to update driver to 26.20.100.6912
Again Microsoft said I was using best driver.
Handbrake is working.
Thanks.

Post Reply