Dear Handbrake Team,
I have been an enthusiastic user of your software for years. Unfortunately I currently have a problem where I suspect in the meantime that it is caused by Handbrake.
I have set up a new computer on which Handbrake causes a Blue Screen when ripping a Blue Ray. This always happens when the process has reached 100% and the program probably wants to write the file to the hard disk. At this point I get a blue screen with the error code: 0x00000a (ntoskernel.exe).
I exclude hardware and driver problems of the system in the meantime, since I have already tested all possible sources of error (RAM, CPU, temperature) according to the exclusion principle. Since I did these tests, and the problem only occurs when using Handbrake, and always in the same place, I assume a problem with Handbrake.
HandBrake version: 1.1.2-x86_64-Win
OS: Windows 10 64Bit – 1809
My hardware: - i think this configuration the problem, because the program works on my old PC
Mainboard: ASUS Prime X299-A
CPU: Intel Core i7-7820X
RAM: G.Skill Trident Z silver/red DIMM Kit 16GB, DDR4-3733, CL17-19-19-39 (F4-3733C17Q-16GTZ)
SSD (operating system): Samsung SSD 970 PRO 512GB, M.2 (MZ-V7P512BW)
Hard disk (data): Western Digital WD Gold 4TB, 3.5", 512n, SATA 6Gb/s (WD4002FYYZ)
Power supply: Enermax MaxTytan 800W ATX 2.4 (EMT800EWT)
HandBrake Activity Log ***required*** (see How-to get an activity log)
Code: Select all
can not provide activity log with relevant information, dependent on blue screen