Can't launch program

HandBrake for Windows support
Forum rules
An Activity Log is required for support requests. Please read How-to get an activity log? for details on how and why this should be provided.
Post Reply
illusive
New User
Posts: 1
Joined: Tue Sep 04, 2018 4:07 pm

Can't launch program

Post by illusive » Tue Sep 04, 2018 4:11 pm

Description of problem or question:
Right after installing the latest update, the program won't launch any more.
I receive an error message window with a completely empty text box, so no information is provided.
Uninstalling and re-installing doesn't help.

It used to work just fine. What do I need to check?


HandBrake version (e.g., 1.0.0):

1.1.1


Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):

Windows 10 Home (fully updated)


HandBrake Activity Log ***required*** (see How-to get an activity log)

No code since it won't launch.

Code: Select all

Please replace this text with the contents of your log file between the two code tags - OR -  provide a pastebin URL in place of these 3 lines.

User avatar
s55
HandBrake Team
Posts: 9187
Joined: Sun Dec 24, 2006 1:05 pm

Re: Can't launch program

Post by s55 » Tue Sep 04, 2018 5:14 pm

Unfortunately there is no known way to fix this short of re-installing windows currently.

It's not something we can reproduce here, so it's probably related to specific hardware or drivers installed on the machine that's causing this. So any details there would be useful. We've had a few reports but so far haven't got enough data to see any patterns.

Woodstock
Veteran User
Posts: 2710
Joined: Tue Aug 27, 2013 6:39 am

Re: Can't launch program

Post by Woodstock » Tue Sep 04, 2018 7:48 pm

Even if the dialog box is empty, have you checked to see if there are any messages in the Windows Event Viewer?

Trallix
Posts: 3
Joined: Wed Sep 05, 2018 8:10 pm

Re: Can't launch program

Post by Trallix » Wed Sep 05, 2018 8:14 pm

I have the same problem. Just updated to v1.1.1 and it will not start. just a large empty box with a red ! and no information in the box or in Windows Event Viewer logs.
Currently running Windows 10 x64 Professional
done a full system scan and it states that windows is fine.

have to revert to previous version until its sorted out....

Trallix
Posts: 3
Joined: Wed Sep 05, 2018 8:10 pm

Re: Can't launch program

Post by Trallix » Wed Sep 05, 2018 8:25 pm

I have noticed though that the nightly build "HandBrake-20180905-d3e071f_x86_64-Win_GUI.exe" runs ok

User avatar
s55
HandBrake Team
Posts: 9187
Joined: Sun Dec 24, 2006 1:05 pm

Re: Can't launch program

Post by s55 » Wed Sep 05, 2018 8:42 pm

@illusive, sorry, Mis-read. I thought you meant a total blank window, not blank error dialog. Blank Window is an unknown. Blank error, try pressing copy and see if the contents of the error are put on the clipboard.

otherwise, try the nightly.

Trallix
Posts: 3
Joined: Wed Sep 05, 2018 8:10 pm

Re: Can't launch program

Post by Trallix » Fri Sep 07, 2018 10:33 am

copying to clipboard from empty box gives the following:
An Unknown Error has occurred.
System.NullReferenceException: Object reference not set to an instance of an object.
at HandBrakeWPF.Utilities.EnumHelper`1.GetDisplay(T value) in D:\HandBrake\win\CS\HandBrakeWPF\Utilities\EnumHelper.cs:line 65
at System.Windows.Data.BindingExpression.TransferValue(Object newValue, Boolean isASubPropertyChange)
at System.Windows.Data.BindingExpression.Activate(Object item)
at System.Windows.Data.BindingExpression.AttachToContext(AttachAttempt attempt)
at System.Windows.Data.BindingExpression.MS.Internal.Data.IDataBindEngineClient.AttachToContext(Boolean lastChance)
at MS.Internal.Data.DataBindEngine.Task.Run(Boolean lastChance)
at MS.Internal.Data.DataBindEngine.Run(Object arg)
at System.Windows.ContextLayoutManager.fireLayoutUpdateEvent()
at System.Windows.ContextLayoutManager.UpdateLayout()
at System.Windows.Interop.HwndSource.SetLayoutSize()
at System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
at System.Windows.Window.SetRootVisual()
at System.Windows.Window.SetRootVisualAndUpdateSTC()
at System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
at System.Windows.Window.CreateSourceWindow(Boolean duringShow)
at System.Windows.Window.ShowHelper(Object booleanBox)
at HandBrakeWPF.Startup.AppBootstrapper.OnStartup(Object sender, StartupEventArgs e) in D:\HandBrake\win\CS\HandBrakeWPF\Startup\AppBootstrapper.cs:line 112
at System.Windows.Application.OnStartup(StartupEventArgs e)
at HandBrakeWPF.App.OnStartup(StartupEventArgs e) in D:\HandBrake\win\CS\HandBrakeWPF\App.xaml.cs:line 79
at System.Windows.Application.<.ctor>b__1_0(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

Post Reply