[Solved]Handbreak keeps crashing.

[SamuelJolaoso]

Description of problem or question:
I haven't used handbreak in about a month and the last time i used it it was perfectly fine. Now im getting a issue when either handbreak will crash by itself of crash the whole computer with it forcing me to force reset the PC.



Steps to reproduce the problem (If Applicable):




HandBrake version (e.g., 1.0.0):
1.0.7



Operating system and version (e.g., Ubuntu 16.04 LTS, macOS 10.13 High Sierra, Windows 10 Creators Update):
Windows 10 64bit



HandBrake Activity Log ***required*** (see How-to get an activity log)

Code: Select all

HandBrake 1.0.7 (2017040900) - 64bit
OS: Microsoft Windows NT 10.0.16299.0 - 64bit
CPU: AMD FX-8370 Eight-Core Processor               
Ram: 16348 MB, 
GPU Information:
  NVIDIA GeForce GTX 1050 Ti - 23.21.13.9077
  Radeon RX 580 Series - 23.20.15027.2002
Screen: 1920x1080
Temp Dir: C:\Users\samue\AppData\Local\Temp\
Install Dir: E:\Applications\HandBrake
Data Dir: C:\Users\samue\AppData\Roaming\HandBrake Team\HandBrake\1.0.7.0

-------------------------------------------


# Starting Encode ...

[17:41:18] hb_init: starting libhb thread
[17:41:18] 1 job(s) to process
[17:41:18] json job:
{
  "Audio": {
    "AudioList": [
      {
        "Bitrate": 160,
        "DRC": 0.0,
        "Encoder": 65536,
        "Gain": 0.0,
        "Mixdown": 4,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Track": 0,
        "DitherMethod": 0
      }
    ],
    "CopyMask": [
      1073807360,
      1073743872,
      1074003968,
      1073750016,
      1090519040,
      1074790400,
      1074266112,
      1107296256
    ],
    "FallbackEncoder": 2048
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      }
    ],
    "ChapterMarkers": true,
    "File": "T:\\YT Videos 2\\Police station ripoff! Unturned Solo Raids.(edited)(compressed).mp4",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": true
    },
    "Mux": 131072
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 11,
        "Settings": {
          "crop-bottom": "0",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "0",
          "height": "1080",
          "width": "1920"
        }
      },
      {
        "ID": 6,
        "Settings": {
          "mode": "0"
        }
      }
    ]
  },
  "PAR": {
    "Num": 1,
    "Den": 1
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 1,
      "End": 1
    },
    "Title": 1,
    "Path": "T:\\YT Videos 2\\Police station ripoff! Unturned Solo Raids.(edited)(uncompressed).mp4"
  },
  "Subtitle": {
    "Search": {
      "Burn": true,
      "Default": false,
      "Enable": true,
      "Forced": true
    },
    "SubtitleList": []
  },
  "Video": {
    "Encoder": 65536,
    "TwoPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "ref=4",
    "Quality": 18.0,
    "OpenCL": false,
    "HWDecode": false,
    "QSV": {
      "Decode": false,
      "AsyncDepth": 0
    }
  }
}
[17:41:18] CPU:
[17:41:18]  - logical processor count: 8
[17:41:18] Intel Quick Sync Video support: no
[17:41:18] hb_scan: path=T:\YT Videos 2\Police station ripoff! Unturned Solo Raids.(edited)(uncompressed).mp4, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:274: failed opening UDF image T:\YT Videos 2\Police station ripoff! Unturned Solo Raids.(edited)(uncompressed).mp4
src/libbluray/disc/disc.c:352: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:352: error opening file BDMV\BACKUP\index.bdmv
[17:41:18] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 5.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[17:41:18] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'T:\YT Videos 2\Police station ripoff! Unturned Solo Raids.(edited)(uncompressed).mp4':
  Metadata:
    major_brand     : mp42
    minor_version   : 0
    compatible_brands: isommp42
    creation_time   : 2018-03-18 20:03:57
  Duration: 00:14:17.08, start: 0.000000, bitrate: 34204 kb/s
    Stream #0:0(eng): Video: h264 (High) [avc1 / 0x31637661]
      yuv420p, 1920x1080 [PAR 1:1 DAR 16:9], 34010 kb/s
      59.94 fps, 60k tbn (default)
    Metadata:
      creation_time   : 2018-03-18 20:03:59
      handler_name    : Mainconcept MP4 Video Media Handler
      encoder         : AVC Coding
    Stream #0:1(eng): Audio: aac (LC) [mp4a / 0x6134706D]
      48000 Hz, stereo, fltp, 189 kb/s (default)
    Metadata:
      creation_time   : 2018-03-18 20:03:59
      handler_name    : Mainconcept MP4 Sound Media Handler
[17:41:18] scan: decoding previews for title 1
[17:41:18] scan: audio 0x1: aac, rate=48000Hz, bitrate=189467 English (AAC) (2.0 ch)
[17:41:18] scan: 10 previews, 1920x1080, 59.940 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[17:41:18] scan: supported video decoders: avcodec qsv
[17:41:18] libhb: scan thread found 1 valid title(s)
[17:41:19] Skipping subtitle scan.  No suitable subtitle tracks.
[17:41:19] starting job
[17:41:19] work: track 1, dithering not supported by codec
[17:41:19] work: only 1 chapter, disabling chapter markers
[17:41:19] job configuration:
[17:41:19]  * source
[17:41:19]    + T:\YT Videos 2\Police station ripoff! Unturned Solo Raids.(edited)(uncompressed).mp4
[17:41:19]    + title 1, chapter(s) 1 to 1
[17:41:19]    + container: mov,mp4,m4a,3gp,3g2,mj2
[17:41:19]    + data rate: 34204 kbps
[17:41:19]  * destination
[17:41:19]    + T:\YT Videos 2\Police station ripoff! Unturned Solo Raids.(edited)(compressed).mp4
[17:41:19]    + container: MPEG-4 (libavformat)
[17:41:19]      + optimized for HTTP streaming (fast start)
[17:41:19]  * video track
[17:41:19]    + decoder: h264
[17:41:19]      + bitrate 34010 kbps
[17:41:19]    + filters
[17:41:19]      + Framerate Shaper (mode=0)
[17:41:19]        + frame rate: same as source (around 59.940 fps)
[17:41:19]      + Crop and Scale (width=1920:height=1080:crop-top=0:crop-bottom=0:crop-left=0:crop-right=0)
[17:41:19]        + source: 1920 * 1080, crop (0/0/0/0): 1920 * 1080, scale: 1920 * 1080
[17:41:19]    + Output geometry
[17:41:19]      + storage dimensions: 1920 x 1080
[17:41:19]      + pixel aspect ratio: 1 : 1
[17:41:19]      + display dimensions: 1920 x 1080
[17:41:19]    + encoder: H.264 (libx264)
[17:41:19]      + options: ref=4
[17:41:19]      + quality: 18.00 (RF)
[17:41:19]  * audio track 1
[17:41:19]    + decoder: English (AAC) (2.0 ch) (track 1, id 0x1)
[17:41:19]      + bitrate: 189 kbps, samplerate: 48000 Hz
[17:41:19]    + mixdown: Stereo
[17:41:19]    + encoder: AAC (libavcodec)
[17:41:19]      + bitrate: 160 kbps, samplerate: 48000 Hz
[17:41:19] sync: expecting 51374 video frames
[17:41:19] encx264: min-keyint: 60, keyint: 600
[17:41:19] encx264: encoding at constant RF 18.000000
[17:41:19] encx264: unparsed options: ref=4
x264 [info]: using SAR=1/1
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX XOP FMA4 FMA3 LZCNT BMI1
x264 [info]: profile High, level 4.2
[17:41:19] sync: first pts video is 0
[17:41:19] sync: "Chapter 1" (1) at frame 1 time 0
[17:41:19] sync: first pts audio 0x1 is 0

[Woodstock]

Any Windows events associated with the crash?

What you describe is often associated with a Windows component being damaged or missing, and the Event Viewer would have more information about what failed.

[SamuelJolaoso]

Ok ill be in touch.

[SamuelJolaoso]

Any Windows events associated with the crash?

What you describe is often associated with a Windows component being damaged or missing, and the Event Viewer would have more information about what failed.

This is what I got. (I'm not sure if I'm allowed to post logs like this)

Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFB6DF96714

Faulting application name: HandBrake.exe, version: 1.0.7.0, time stamp: 0x58ea9d2f
Faulting module name: hb.dll, version: 0.0.0.0, time stamp: 0x58ea9caf
Exception code: 0xc0000005
Fault offset: 0x0000000000ecb0d0
Faulting process id: 0x29b4
Faulting application start time: 0x01d3bf019ac73797
Faulting application path: E:\Applications\HandBrake\HandBrake.exe
Faulting module path: E:\Applications\HandBrake\hb.dll
Report Id: d8e1be22-accb-49c6-9158-2c43895ba880
Faulting package full name:
Faulting package-relative application ID:

[SamuelJolaoso]

Can and one tell me the issue from this error taken from even viewer above?

[Woodstock]

The event viewer message is rather general, unfortunately. The unhandled exception number is kind of a "catch all" that Windows uses... It can mean anything from a permissions problem to a module being blocked by your antivirus program:

Error code 0xc0000005 is one of Windows' very broad errors. This is because it can be caused by different factors related to an installed program, installed hardware or both. The following are just a few of the many possible causes:

An installed program such as the antivirus program that prevents the smooth start of a program.
Either corrupt or missing hardware drivers.
Incorrect system hardware configuration.
Either low memory or damaged RAM
Virus/Malware infection.
An old program.
Corrupt or damaged system registry files.
Data execution security feature (DEP).

I was going to suggest that it might be an issue with OpenCL, given your video hardware, but OpenCL wasn't detected. Lack of QSV hardware means no Intel video driver issues.

However, I do suggest going to the nightly build page and trying the latest version. That will be a "clean install" (you can put it in along side the 1.0.7 release), which may fix the issue.

(there is also some extra debugging information that is logged for some crash types)

[SamuelJolaoso]

The event viewer message is rather general, unfortunately. The unhandled exception number is kind of a "catch all" that Windows uses... It can mean anything from a permissions problem to a module being blocked by your antivirus program:

Error code 0xc0000005 is one of Windows' very broad errors. This is because it can be caused by different factors related to an installed program, installed hardware or both. The following are just a few of the many possible causes:

An installed program such as the antivirus program that prevents the smooth start of a program.
Either corrupt or missing hardware drivers.
Incorrect system hardware configuration.
Either low memory or damaged RAM
Virus/Malware infection.
An old program.
Corrupt or damaged system registry files.
Data execution security feature (DEP).

I was going to suggest that it might be an issue with OpenCL, given your video hardware, but OpenCL wasn't detected. Lack of QSV hardware means no Intel video driver issues.

However, I do suggest going to the nightly build page and trying the latest version. That will be a "clean install" (you can put it in along side the 1.0.7 release), which may fix the issue.

(there is also some extra debugging information that is logged for some crash types)

Ok let me try that.

[SamuelJolaoso]

The event viewer message is rather general, unfortunately. The unhandled exception number is kind of a "catch all" that Windows uses... It can mean anything from a permissions problem to a module being blocked by your antivirus program:

Error code 0xc0000005 is one of Windows' very broad errors. This is because it can be caused by different factors related to an installed program, installed hardware or both. The following are just a few of the many possible causes:

An installed program such as the antivirus program that prevents the smooth start of a program.
Either corrupt or missing hardware drivers.
Incorrect system hardware configuration.
Either low memory or damaged RAM
Virus/Malware infection.
An old program.
Corrupt or damaged system registry files.
Data execution security feature (DEP).

I was going to suggest that it might be an issue with OpenCL, given your video hardware, but OpenCL wasn't detected. Lack of QSV hardware means no Intel video driver issues.

However, I do suggest going to the nightly build page and trying the latest version. That will be a "clean install" (you can put it in along side the 1.0.7 release), which may fix the issue.

(there is also some extra debugging information that is logged for some crash types)

I just tried the Nightly build and my computer still locks up. Ill try and install an older version. Does handbreak automatically update?

[SamuelJolaoso]

All three versions of hanbreak will always give me this in event viewer (nightly build, 1.0.7 and 1.0.2)

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user SAMUELSCUSTOMPC\samue SID (S-1-5-21-2570691252-639383536-1242639226-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

[Woodstock]

I did a search on the CLSID you posted, and Microsoft has some fixes for it. It is not a handbrake-specific error; Some of the pages I found said it was safe to ignore, others said it needs to be fixed, and it may have NOTHING to do with the crash.

[SamuelJolaoso]

But in my case this CLSID error is an issue that needs attention, so I'm going to look into it on the Microsoft forums like you said.

[SamuelJolaoso]

I have fixed my issue! I would like to link this just in case anyone else has this type of issue.

https://answers.microsoft.com/en-us/win ... 20e&auth=1

Thanks for referring me back to Microsoft forums, i almost gave up on it. Plus how do i mark you comment as the answer? Or make this post solved?

[Woodstock]

Actually, I think it strange that any part of handbrake would need admin privileges. Programs like MakeMKV need it to talk directly to the hardware, but handbrake doesn't do calls like that for a file-to-file encode.

Strange, but glad you've got it working now.

If you want, you can edit your first message and change the subject to include "[solved]", but it isn't that important.

[SamuelJolaoso]

Actually, I think it strange that any part of handbrake would need admin privileges. Programs like MakeMKV need it to talk directly to the hardware, but handbrake doesn't do calls like that for a file-to-file encode.

Strange, but glad you've got it working now.

If you want, you can edit your first message and change the subject to include "[solved]", but it isn't that important.

Well seems like my issue is just worse, Im getting the same error but different numbers and letters, here is the forum on Microsoft https://answers.microsoft.com/en-us/win ... 836&auth=1

[Deleted User 11865]

viewtopic.php?f=11&t=37552