Crash when selecting source

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the mutts nuts
Posts: 1
Joined: Thu Jan 05, 2017 5:25 pm

Crash when selecting source

Post by the mutts nuts »

Hi All

I know I'm not the first to have this problem and others seem to have sorted it by updating graphics drivers. Where I'm confused is that everything was working OK until recently when HB started crashing as soon as I select the source. I've tried various versions of HB, now on 1.0.1 for 64-bit W7 with exactly the same result. As far as I can tell, the only thing that has changed since I had a successful attempt is an update of .NET to 4.6.1 on 12 July 2016. The graphics drivers are the same as when I bought the PC in 2010 - I've tried updating my drivers but the AMD one's fail to install.

Details of the system are:

HP dv7 laptop - Windows 7 Home Premium SP1
Graphics: ATI AMD M880G with ATI Mobility Radeon HD 4250 (HP) - driver version: 8.712.1.2000
ATI Mobility Radeon HD 5470 (HP) - driver version: 8.712.1.2000

Now using HB 1.0.1

As the source was never selected there's no HB log but the Windows logs are

Application
Faulting application name: HandBrake.exe, version: 1.0.1.0, time stamp: 0x58658028
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23572, time stamp: 0x57fd0696
Exception code: 0xe0434352
Fault offset: 0x000000000001a06d
Faulting process id: 0x17f0
Faulting application start time: 0x01d26777719c98d8
Faulting application path: C:\Program Files\Handbrake\HandBrake.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: d03e448b-d36a-11e6-be4d-c80aa9ac6286

.NET Runtime
Application: HandBrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at HandBrake.ApplicationServices.Interop.HbLib.HBFunctions.hb_scan(IntPtr, IntPtr, Int32, Int32, Int32, UInt64)
at HandBrake.ApplicationServices.Interop.HandBrakeInstance.StartScan(System.String, Int32, System.TimeSpan, Int32)
at HandBrakeWPF.Services.Scan.LibScan.ScanSource(System.Object, Int32, Int32, HandBrake.ApplicationServices.Model.HBConfiguration)
at HandBrakeWPF.ViewModels.MainViewModel.StartScan(System.String, Int32)
at HandBrakeWPF.ViewModels.MainViewModel.FileScan()

Exception Info: System.Reflection.TargetInvocationException
at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
at System.Reflection.RuntimeMethodInfo.Invoke(System.Object, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)
at Caliburn.Micro.ActionMessage+<>c.<.cctor>b__31_0(Caliburn.Micro.ActionExecutionContext)
at Caliburn.Micro.ActionMessage.Invoke(System.Object)
at System.Windows.Interactivity.TriggerBase.InvokeActions(System.Object)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at HandBrakeWPF.App.Main()

Hopefully this gives you something to work with

Thanks in advance
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