Video (MP4) file not playing on any video player

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Unitedfan619
Posts: 2
Joined: Thu Oct 29, 2015 11:13 pm

Video (MP4) file not playing on any video player

Post by Unitedfan619 » Thu Oct 29, 2015 11:18 pm

Hi everyone.
I believe i am tech savvy to a point, but this issue I have right now is puzzling. I currently have Windows 10. All my video files generally work perfectly fine, but i wanted to convert a very large MP4 file I have (extremely large, over 37GB, much larger than any other file i have) to reduce the file size and i did that in the HandBrake converter software version 0.10.2.7286 - 64bit.

Immediately following the conversion, the file size went down to 4.08GB and when i go to play it in Windows Media Player i get the standard message, "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file." I then tried to play it in other media players such as VLC media player (the most recent version), Acer Video Player and the Video app on Windows 10. Neither of them play the file.

If anyone can help offer a solution, then it would be much appreciated. If you need anymore information regarding my issue, then i will try my best to provide it to you.
:

THandBrake version 0.10.2.7286 - 64bit. Windows 10

Scan log

Code: Select all

HandBrake 0.10.2.7286 - 64bit Version
OS: Microsoft Windows NT 6.2.9200.0 - 64bit
CPU: Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz
Ram: 8115 MB, 
GPU Information:
  Intel(R) HD Graphics Family - 10.18.15.4256
Screen: 1366x768
Temp Dir: C:\Users\Junaid\AppData\Local\Temp\
Install Dir: C:\Program Files\Handbrake
Data Dir: C:\Users\Junaid\AppData\Roaming\HandBrake\HandBrake\0.10.2.7286

-------------------------------------------
[19:11:29] CPU: Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz
[19:11:29]  - Intel microarchitecture Haswell
[19:11:29]  - logical processor count: 4
[19:11:30] OpenCL device #1: Intel(R) Corporation Intel(R) HD Graphics 4400
[19:11:30]  - OpenCL version: 1.2 
[19:11:30]  - driver version: 10.18.15.4256
[19:11:30]  - device type:    GPU
[19:11:30]  - supported:      YES
[19:11:30] Intel Quick Sync Video support: yes
[19:11:30]  - Intel Media SDK hardware: API 1.16 (minimum: 1.3)
[19:11:30]  - H.264 encoder: yes
[19:11:30]     - preferred implementation: hardware (any)
[19:11:30]  - H.265 encoder: no
[19:11:30] hb_scan: path=C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4, title_index=0
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4/BDMV/index.bdmv
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4/BDMV/BACKUP/index.bdmv
libbluray/bluray.c:2182: nav_get_title_list(C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4) failed
[19:11:30] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 5.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[19:11:30] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4':
  Metadata:
    major_brand     : mp42
    minor_version   : 0
    compatible_brands: mp41isom
    creation_time   : 2015-04-01 22:29:56
  Duration: 03:59:34.97, start: 0.000000, bitrate: 22173 kb/s
    Stream #0.0(und): Video: h264 (Constrained Baseline), yuv420p, 1920x1080, 21974 kb/s, 29.97 fps, 29970 tbn, 59.94 tbc (default)
    Metadata:
      creation_time   : 2015-04-01 22:29:56
    Stream #0.1(und): Audio: aac, 48000 Hz, stereo, fltp, 195 kb/s (default)
    Metadata:
      creation_time   : 2015-04-01 22:29:56
[19:11:30] scan: decoding previews for title 1
[19:11:31] scan: audio 0x1: aac, rate=48000Hz, bitrate=195590 Unknown (AAC) (2.0 ch)
[19:11:32] scan: 10 previews, 1920x1080, 29.970 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
[19:11:32] libhb: scan thread found 1 valid title(s)[/b]

[code] CLI Query:  -i "C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4" -t 1 --angle 1 -c 1 -o "C:\Users\Junaid\Documents\Work\WrestleMania 31 (2015).mp4"  -f mp4  -w 1080 -l 720 --crop 0:0:0:0 --custom-anamorphic  --display-width 0  --keep-display-aspect  --modulus 2 -e x264 -q 20 --vfr -a 1 -E av_aac -6 dpl2 -R Auto -B 160 -D 0 --gain 0 --audio-fallback ac3 --markers="C:\Users\Junaid\AppData\Local\Temp\WrestleMania 31 (2015)-1-chapters.csv" --encoder-preset=veryfast  --encoder-level="4.0"  --encoder-profile=main  --verbose=1

[19:20:26] hb_init: starting libhb thread
HandBrake 0.10.2 (2015060900) - MinGW x86_64 - https://handbrake.fr
4 CPUs detected
Opening C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4...
[19:20:26] CPU: Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz
[19:20:26]  - Intel microarchitecture Haswell
[19:20:26]  - logical processor count: 4
[19:20:26] OpenCL device #1: Intel(R) Corporation Intel(R) HD Graphics 4400
[19:20:26]  - OpenCL version: 1.2 
[19:20:26]  - driver version: 10.18.15.4256
[19:20:26]  - device type:    GPU
[19:20:26]  - supported:      YES
[19:20:26] Intel Quick Sync Video support: yes
[19:20:26]  - Intel Media SDK hardware: API 1.16 (minimum: 1.3)
[19:20:26]  - H.264 encoder: yes
[19:20:26]     - preferred implementation: hardware (any)
[19:20:26]  - H.265 encoder: no
[19:20:26] hb_scan: path=C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4, title_index=1
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4/BDMV/index.bdmv
libbluray/bdnav/index_parse.c:162: indx_parse(): error opening C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4/BDMV/BACKUP/index.bdmv
libbluray/bluray.c:2182: nav_get_title_list(C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4) failed
[19:20:26] bd: not a bd - trying as a stream/file instead
libdvdnav: Using dvdnav version 5.0.1
libdvdread: Encrypted DVD support unavailable.
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdread:DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.BUP failed
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdnav: vm: failed to read VIDEO_TS.IFO
[19:20:26] dvd: not a dvd - trying as a stream/file instead
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4':
  Metadata:
    major_brand     : mp42
    minor_version   : 0
    compatible_brands: mp41isom
    creation_time   : 2015-04-01 22:29:56
  Duration: 03:59:34.97, start: 0.000000, bitrate: 22173 kb/s
    Stream #0.0(und): Video: h264 (Constrained Baseline), yuv420p, 1920x1080, 21974 kb/s, 29.97 fps, 29970 tbn, 59.94 tbc (default)
    Metadata:
      creation_time   : 2015-04-01 22:29:56
    Stream #0.1(und): Audio: aac, 48000 Hz, stereo, fltp, 195 kb/s (default)
    Metadata:
      creation_time   : 2015-04-01 22:29:56
[19:20:26] scan: decoding previews for title 1
Scanning title 1 of 1, preview 1, 0.00 %
Scanning title 1 of 1, preview 1, 10.00 %[19:20:26] scan: audio 0x1: aac, rate=48000Hz, bitrate=195590 Unknown (AAC) (2.0 ch)
Scanning title 1 of 1, preview 2, 20.00 %
Scanning title 1 of 1, preview 4, 40.00 %
Scanning title 1 of 1, preview 7, 70.00 %
Scanning title 1 of 1, preview 8, 80.00 %
Scanning title 1 of 1, preview 9, 90.00 %[19:20:27] scan: 10 previews, 1920x1080, 29.970 fps, autocrop = 0/0/0/0, aspect 16:9, PAR 1:1
Scanning title 1 of 1, preview 10, 100.00 %[19:20:27] libhb: scan thread found 1 valid title(s)
+ title 1:
  + stream: C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4
  + duration: 03:59:34
  + size: 1920x1080, pixel aspect: 1/1, display aspect: 1.78, 29.970 fps
  + autocrop: 0/0/0/0
  + support opencl: yes
  + support hwd: yes
  + chapters:
    + 1: cells 0->0, 0 blocks, duration 03:59:34
  + audio tracks:
    + 1, Unknown (AAC) (2.0 ch) (iso639-2: und)
  + subtitle tracks:
Reading chapter markers from file C:\Users\Junaid\AppData\Local\Temp\WrestleMania 31 (2015)-1-chapters.csv
[19:20:28] 1 job(s) to process
[19:20:28] starting job
[19:20:28] work: sanitizing track 1 mixdown Dolby Pro Logic II to Stereo
[19:20:28] sync: expecting 430818 video frames
[19:20:28] work: only 1 chapter, disabling chapter markers
[19:20:28] job configuration:
[19:20:28]  * source
[19:20:28]    + C:\Users\Junaid\Documents\Work\WrestleMania 31.mp4
[19:20:28]    + title 1, chapter(s) 1 to 1
[19:20:28]    + container: mov,mp4,m4a,3gp,3g2,mj2
[19:20:28]    + data rate: 22173 kbps
[19:20:28]  * destination
[19:20:28]    + C:\Users\Junaid\Documents\Work\WrestleMania 31 (2015).mp4
[19:20:28]    + container: MPEG-4 (libavformat)
[19:20:28]  * video track
[19:20:28]    + decoder: h264
[19:20:28]      + bitrate 21974 kbps
[19:20:28]    + filters
[19:20:28]      + Framerate Shaper (0:27000000:900900)
[19:20:28]        + frame rate: same as source (around 29.970 fps)
[19:20:28]      + Crop and Scale (1080:720:0:0:0:0)
[19:20:28]        + source: 1920 * 1080, crop (0/0/0/0): 1920 * 1080, scale: 1080 * 720
[19:20:28]    + custom anamorphic
[19:20:28]      + keeping source display aspect ratio
[19:20:28]      + storage dimensions: 1080 * 720, mod 2
[19:20:28]      + pixel aspect ratio: 32 / 27
[19:20:28]      + display dimensions: 1280 * 720
[19:20:28]    + encoder: H.264 (libx264)
[19:20:28]      + preset:  veryfast
[19:20:28]      + profile: main
[19:20:28]      + level:   4.0
[19:20:28]      + quality: 20.00 (RF)
[19:20:28]  * audio track 1
[19:20:28]    + decoder: Unknown (AAC) (2.0 ch) (track 1, id 0x1)
[19:20:28]      + bitrate: 195 kbps, samplerate: 48000 Hz
[19:20:28]    + mixdown: Stereo
[19:20:28]    + encoder: AAC (libavcodec)
[19:20:28]      + bitrate: 160 kbps, samplerate: 48000 Hz
[19:20:28] reader: first SCR 0 id 0x0 DTS 0
[19:20:28] encx264: min-keyint: 30, keyint: 300
[19:20:28] encx264: encoding at constant RF 20.000000
[19:20:28] encx264: unparsed options: level=4.0:ref=1:8x8dct=0:weightp=1:subme=2:mixed-refs=0:trellis=0:vbv-bufsize=25000:vbv-maxrate=20000:rc-lookahead=10
x264 [info]: using SAR=32/27
x264 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX AVX2 FMA3 LZCNT BMI2
x264 [info]: profile Main, level 4.0
ERROR: avformatMux: track 0, av_interleaved_write_frame failed with error 'Error number -1 occurred'
ERROR: avformatMux: track 1, av_interleaved_write_frame failed with error 'Error number -1 occurred'
ERROR: avformatMux: track 1, av_interleaved_write_frame failed with error 'Error number -1 occurred'
ERROR: Last error repeated 3 times
ERROR: avformatMux: track 0, av_interleaved_write_frame failed with error 'Error number -1 occurred'
ERROR: avformatMux: track 0, av_interleaved_write_frame failed with error 'Error number -1 occurred'
ERROR: Last error repeated 1 times
ERROR: avformatMux: track 1, av_interleaved_write_frame failed with error 'Error number -1 occurred'
ERROR: avformatMux: track 1, av_interleaved_write_frame failed with error 'Error number -1 occurred'
ERROR: Last error repeated 2 times
ERROR: avformatMux: track 0, av_interleaved_write_frame failed with error 'Error number -1 occurred'
ERROR: avformatMux: track 0, av_interleaved_write_frame failed with error 'Error number -1 occurred'
ERROR: Last error repeated 1 times
ERROR: avformatMux: track 1, av_interleaved_write_frame failed with error 'Error number -1 occurred'
[21:34:25] work: average encoding speed for job is 25.227879 fps
[21:34:25] reader: done. 1 scr changes
[21:34:25] sync: got 202755 frames, 430818 expected
[21:34:25] render: lost time: 0 (0 frames)
[21:34:25] render: gained time: 0 (0 frames) (0 not accounted for)
[21:34:25] h264-decoder done: 202778 frames, 0 decoder errors, 0 drops
x264 [info]: frame I:2613  Avg QP:18.83  size: 81413
x264 [info]: frame P:113806 Avg QP:22.84  size: 30258
x264 [info]: frame B:86293 Avg QP:26.01  size:  7020
x264 [info]: consecutive B-frames: 20.8% 65.0%  7.2%  7.0%
x264 [info]: mb I  I16..4: 26.8%  0.0% 73.2%
x264 [info]: mb P  I16..4: 10.4%  0.0%  4.0%  P16..4: 31.6% 21.4% 16.9%  0.0%  0.0%    skip:15.7%
x264 [info]: mb B  I16..4:  1.3%  0.0%  0.3%  B16..8: 20.9% 11.0%  2.5%  direct: 8.4%  skip:55.5%  L0:29.3% L1:45.1% BI:25.6%
x264 [info]: coded y,uvDC,uvAC intra: 36.3% 59.3% 21.5% inter: 25.4% 21.7% 1.6%
x264 [info]: i16 v,h,dc,p: 38% 40% 15%  7%
x264 [info]: i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 28% 28% 16%  4%  5%  5%  5%  5%  4%
x264 [info]: i8c dc,h,v,p: 50% 24% 20%  6%
x264 [info]: Weighted P-Frames: Y:2.3% UV:1.5%
x264 [info]: kb/s:5041.05
[21:34:26] aac-decoder done: 0 frames, 0 decoder errors, 0 drops
ERROR: avformatMux: track 1, av_interleaved_write_frame failed with error 'Error number -1 occurred'
ERROR: avformatMux: track 0, av_interleaved_write_frame failed with error 'Error number -1 occurred'
[21:34:26] mux: track 0, 201996 frames, 4252049108 bytes, 5046.97 kbps, fifo 2048
[21:34:26] mux: track 1, 315936 frames, 134974798 bytes, 160.21 kbps, fifo 4096
[21:34:26] libhb: work result = 4
Encode failed (error 4).
HandBrake has exited.
Last edited by s55 on Sat Oct 31, 2015 11:41 am, edited 1 time in total.

musicvid
Veteran User
Posts: 3273
Joined: Sat Jun 27, 2009 1:19 am

Re: Video (MP4) file not playing on any video player

Post by musicvid » Thu Oct 29, 2015 11:55 pm

You must enable " large file size" for files that render over 4gb.
Last edited by musicvid on Fri Oct 30, 2015 12:16 am, edited 1 time in total.

Unitedfan619
Posts: 2
Joined: Thu Oct 29, 2015 11:13 pm

Re: Video (MP4) file not playing on any video player

Post by Unitedfan619 » Fri Oct 30, 2015 12:07 am

Appreciate the response, but cannot find that option "large file size" in HandBrake. The options at the top are "container," "Web Optimized" and "iPod 5G Support."

Woodstock
Veteran User
Posts: 3184
Joined: Tue Aug 27, 2013 6:39 am

Re: Video (MP4) file not playing on any video player

Post by Woodstock » Fri Oct 30, 2015 12:22 am

Large file support is automatic in 0.10.x, but it MAY be problematic with PLAYERS that don't support large files... And some won't allow advanced features unless the file extension is ".m4v".

musicvid
Veteran User
Posts: 3273
Joined: Sat Jun 27, 2009 1:19 am

Re: Video (MP4) file not playing on any video player

Post by musicvid » Fri Oct 30, 2015 12:57 am

I didn't even notice the checkbox is gone . . .

User avatar
BradleyS
Moderator
Posts: 1609
Joined: Thu Aug 09, 2007 12:16 pm

Re: Video (MP4) file not playing on any video player

Post by BradleyS » Fri Oct 30, 2015 4:17 am

Some errors in the log.
ERROR: avformatMux: track 1, av_interleaved_write_frame failed with error 'Error number -1 occurred'
Try a nightly build: http://handbrake.fr/nightly.php

User avatar
JohnAStebbins
HandBrake Team
Posts: 5441
Joined: Sat Feb 09, 2008 7:21 pm

Re: Video (MP4) file not playing on any video player

Post by JohnAStebbins » Fri Oct 30, 2015 3:19 pm

Error num -1 is EPERM, operation not permitted. Very likely a permissions issue.

GregiBoy
Veteran User
Posts: 908
Joined: Sat Feb 12, 2011 9:23 pm

Re: Video (MP4) file not playing on any video player

Post by GregiBoy » Sat Oct 31, 2015 12:29 am

You don't have a FAT32 formatted disk as your target do you?

rollin_eng
Veteran User
Posts: 3146
Joined: Wed May 04, 2011 11:06 pm

Re: Video (MP4) file not playing on any video player

Post by rollin_eng » Sat Oct 31, 2015 9:49 am

GregiBoy wrote:You don't have a FAT32 formatted disk as your target do you?
I thought the same thing, but log shows the source on the same drive.

Maybe the drive is full.

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