Unable to start HB

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CraigNan
Posts: 9
Joined: Sun May 03, 2015 8:40 pm

Unable to start HB

Post by CraigNan »

I am not able to start Handbrake. When I try to start the application, all I see is the spinning mouse and then nothing. I checked the Windows event log and I see this:

Faulting application name: Handbrake.exe, version: 0.10.1.6962, time stamp: 0x54fc5e16
Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b864
Exception code: 0xc0000374
Fault offset: 0x00000000000bf922
Faulting process id: 0x1148
Faulting application start time: 0x01d085e0e1853cc4
Faulting application path: C:\Program Files\Handbrake\Handbrake.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

and:

Fault bucket 172659670, type 20
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Handbrake.exe
P2: 0.10.1.6962
P3: 54fc5e16
P4: StackHash_2eac
P5: 6.1.7601.18798
P6: 5507b864
P7: c0000374
P8: 00000000000bf922
P9:
P10:
Yugatha
Novice
Posts: 51
Joined: Fri Jun 21, 2013 2:22 pm

Re: Unable to start HB

Post by Yugatha »

Do you have the latest updates for .NET framework installed? If not, please download them from http://www.microsoft.com/en-au/download ... x?id=42642 (requires VIsta SP2 and above), or google for 4.5 if using XP.

If this fails, please uninstall handbrake completely, then download the latest nightly from https://handbrake.fr/nightly.php . If this still fails, try running the system file checker ( https://support.microsoft.com/en-us/kb/929833/en-au , command is sfc /scannow.
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